Onlinevloerenspecialist Reviews

Voted Good (4/5)

14 Votes

14 Reviews

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Above and Beyond: Exceptional Service and Accessibility

Sharing my remarkable experience with onlinevloerenspecialist.nl! Initially, I encountered a hiccup with DHL failing to deliver my underlay order. However, the team at Online Vloeren Specialist swiftly responded by sending out a replacement package without any hesitation. Their ease of communication and prompt resolution truly exemplified exceptional service. I was amazed by their accessibility and the seamless manner in which they handled the situation. Kudos to a company that goes above and beyond for their customers!

Exceptional Customer Service and Delivery Experience

As a repeat customer of onlinevloerenspecialist.nl, I have had the pleasure of ordering from them twice. On both occasions, I had to make adjustments to my orders over the phone, including changes to the delivery address and date. Each time, I was met with outstanding assistance, and I couldn't be more satisfied with the service provided. The prompt deliveries exceeded my expectations, leaving me truly impressed with the level of professionalism and care exhibited by the team. Kudos to onlinevloerenspecialist.nl for consistently delivering excellence. - Fred

Unrivaled Quality and Expertise at onlinevloerenspecialist.nl

I cannot express my disappointment with the recent purchase I made from onlinevloerenspecialist.nl. Seeking an underlay for my vinyl flooring, I was recommended the Finifloor underlay specifically designed for vinyl rolls. Despite calling to confirm its suitability, I was assured that it was indeed the perfect choice for vinyl flooring. As the flooring specialist began installing my vinyl, to my dismay, he pointed out that the underlay I had purchased was intended for PVC click flooring and laminate, not for vinyl. This mistake not only caused confusion and inconvenience but also impacted the overall quality and durability of my flooring installation. I had high hopes for a seamless experience and a flawless finish, but unfortunately, the incorrect information provided by onlinevloerenspecialist.nl led to an unexpected setback. The frustration of this situation has left me questioning the expertise and reliability of the products and services offered by this company. In conclusion, my experience highlights the importance of accurate product information and the need for clear communication between customers and suppliers. I hope that onlinevloerenspecialist.nl takes this feedback seriously and implements measures to prevent such misunderstandings in the future.

Exceptional Quality with Room for Improvement

When I came across onlinevloerenspecialist.nl, I was impressed by the beautiful products they offer. The quality of their items truly stands out. However, it's important to be cautious when placing orders. I learned the hard way that returning items can be quite a hassle and expensive. We decided to order additional skirting boards, but when I requested the delivery person to take back 2 unused ones, I was surprised to be charged €15 for this service. This experience felt like a missed opportunity for excellent customer service. They were unwilling to take back unopened items like a tube of sealant, which was disappointing. Despite these drawbacks, the products themselves are top-notch and worth considering if you are mindful of the return policy. Overall, onlinevloerenspecialist.nl offers beautiful products, but there's definitely room for improvement in their return process and customer service policies. I hope they address these issues to provide a more seamless shopping experience in the future.

Een aanrader !

My evaluate for onlinevloerenspecialist.nl Heb ondertussen al verschillende producten besteld. Goede producten qua prijs/kwaliteit ! De communicatie is ook excellent in mijn geval, houden je goed op de hoogte wanneer levering en antwoorden zeer snel op mails! Bedankt, een aanrader!!

Above and Beyond Customer Care

I can't thank onlinevloerenspecialist.nl enough for their exceptional customer service! I initially ordered pre-painted skirting boards for convenience, only to receive partially painted ones with noticeable damages. Disappointed, I reached out via email and was met with a less-than-enthusiastic response. However, after expressing my concerns over the phone, a kind and understanding representative assured me they would exchange the skirting boards, despite the delay of a week and a half. This was slightly inconvenient, as I had scheduled installation for that weekend, but I appreciated the effort nonetheless. To my surprise, a few days later, another colleague reached out to indicate that the initial skirting boards were indeed as they should be, and the exchange wouldn't take place. Despite the mix-up, the care and dedication shown by the team at onlinevloerenspecialist.nl truly impressed me. Although I had hoped for pre-finished skirting boards to ease my workload, the level of service I received far outweighed any initial disappointment. Thank you for going above and beyond to address my concerns!

Transformed Frustration into Satisfaction

After encountering a mishap with the transportation and packaging of my order from onlinevloerenspecialist.nl, I was initially disappointed. However, thanks to their excellent customer service via email, my issue was promptly addressed and resolved to my satisfaction. The swift and effective communication truly turned my negative experience into a positive one. I highly recommend onlinevloerenspecialist.nl for their commitment to customer care and problem resolution!

Exemplary Customer Service and Top-Quality Flooring!

As a recent customer at onlinevloerenspecialist.nl, I must express my utmost satisfaction with their exceptional service and high-quality products. From the moment I placed my order, I was pleasantly surprised by the efficiency and professionalism of the team. Not only did they deliver my flooring promptly, but they also ensured that it was installed to perfection in no time. Their attention to detail and dedication to customer satisfaction truly set them apart. The flooring not only transformed the look of my space but also added a touch of elegance that I had always longed for. I have received numerous compliments from friends and family, all thanks to the amazing selection available at onlinevloerenspecialist.nl. I highly recommend onlinevloerenspecialist.nl to anyone in search of top-notch flooring solutions and exceptional customer service. Trust me; you won't be disappointed!

Slechte klantenservice

My review for onlinevloerenspecialist.nl Levertijd van producten was niet duidelijk en stond niet in track en trace. Hier 3x over gebeld en nog een keer over gemaild i.v.m. vrijhouden tijdkader. Zou twee keer teruggebeld worden maar niet gebeurd. Bedrijf komt afspraken niet na.

Absolutely Delighted with the Entire Process

My experience with onlinevloerenspecialist.nl was truly exceptional. From the moment I engaged with their chat support for advice to receiving the delivery in Belgium just 3 days later, every step was seamless and efficient. The team not only provided valuable guidance but also ensured that my order arrived on time, just as promised. I needed the flooring before the weekend, and they made it happen without any hiccups. The level of service and professionalism demonstrated by onlinevloerenspecialist.nl has left me thoroughly impressed. Knowing that I can rely on them for future orders gives me great confidence in their reliability and commitment to customer satisfaction. I highly recommend them to anyone in need of quality products and superior customer service. Kudos to the team for a job well done!

A Real Testimonial: Overcoming Challenges to Find Flooring Excellence at onlinevloerenspecialist.nl!

I must share my recent experience with onlinevloerenspecialist.nl! Initially, I was disheartened by a promise of a 4-day delivery on their website, leading me to order a floor immediately. To my dismay, a few days later, I received an email stating that the floor I longed for would not be delivered for another month, contradicting the earlier assurance of availability. Despite this setback, the silver lining emerged through their dedicated customer service team. I reached out to express my frustration, and to my surprise, they not only apologized sincerely but also expedited the delivery process, ensuring a prompt arrival of my dream flooring solution. In retrospect, what could have been a negative experience transformed into a testament to onlinevloerenspecialist.nl's commitment to customer satisfaction. Their proactive approach in rectifying the situation and their unwavering dedication to quality products shine through, making me a loyal advocate for their brand. Thank you, onlinevloerenspecialist.nl, for turning a challenging moment into a delightful flooring journey!

A Seamless Experience with Prompt Delivery and Transparent Pricing at onlinevloerenspecialist.nl

After a meticulous search for flooring options, I stumbled upon onlinevloerenspecialist.nl, and I couldn't be happier with my choice! The transparent pricing policy played a pivotal role in making my decision. The assurance of a competitive rate right from the start instilled trust and confidence. What truly impressed me was the accuracy in predicting the delivery timeline. Unlike past experiences with other vendors, the team at onlinevloerenspecialist.nl took the extra step to communicate the exact delivery date in advance. This level of professionalism and commitment to meeting deadlines is commendable. When my Thermofelt ondertapijt finally arrived, it was a moment of validation. Not only did it come as promised, but it also showcased the care taken in packaging and handling. The attention to detail did not go unnoticed. In a world where online purchases can sometimes feel impersonal, my experience with onlinevloerenspecialist.nl was nothing short of personal and professional. Thank you for making the process smooth and stress-free. I highly recommend onlinevloerenspecialist.nl to anyone in search of quality products, transparent pricing, and punctual delivery.

Exquisite Quality and Fast Delivery

When I purchased MDF plinths from onlinevloerenspecialist.nl, I was absolutely delighted with the product. The plinths were of exquisite quality, and the inclusion of corner/end pieces, high-quality High Tack mounting kit, and a caulking gun was a pleasant surprise. The packaging was impeccable, ensuring that the products arrived without any damage. Additionally, the delivery was remarkably swift. I highly recommend onlinevloerenspecialist.nl for their top-notch products and exceptional service.

Exemplary Customer Service: Turning a Damaged Baseboard Into a Delightful Experience

When I received a damaged plinth from onlinevloerenspecialist.nl, I was disappointed. However, their exceptional customer service quickly turned my frown upside down. Without any hassle, they promptly sent me a replacement. This level of care and attention truly sets them apart. I am beyond pleased with their swift resolution and would highly recommend their services to anyone in need of flooring products. Thank you for making what could have been a negative experience into a positive one!