Optimum Reviews

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Turning a Negative into a Positive: My Journey with Optimum.com

When I first encountered Optimum.com, I'll be honest, I had the worst customer service experience. It felt like I was going in circles, repeating the same issues, and receiving no resolution in sight. It was frustrating beyond measure. Every interaction left me feeling more exasperated than the last. After weeks of back-and-forth, being redirected to Samsung, and following the instructions of their technicians, I found myself at my wit's end. That's when I made the decision to switch to STRAIGHT TALK. And here's where the tide turned. Despite the initial setbacks, my experience with Optimum.com led me to discover a service that not only met but exceeded my expectations. The switch was a breath of fresh air. Suddenly, I found the reliability and support I had been yearning for. It was a stark contrast to the ordeal I had endured before. While the final bill may have reflected a longer service period than I had actually used, I couldn't help but look back and appreciate the journey. It was a journey that led me to a service provider that finally understood and catered to my needs. So, yes, my beginnings with Optimum.com were rocky, to say the least. But in the end, it was the catalyst that led me to a service that I'm more than satisfied with. And for that, I’m grateful for the experience.

An Unrivaled Experience: Optimum Shines Bright

As a loyal customer of optimum.com, I must say that my experience has been nothing short of exceptional! The customer support team has always gone above and beyond to assist me with any concerns promptly. I have found their service to be top-notch, far exceeding my expectations. The savings I have enjoyed by bundling up my services are truly remarkable, providing great value for my money. I recently had a minor issue with resetting my password, but the customer service team resolved it swiftly, ensuring that I could seamlessly access my account again. Their dedication and efficiency truly set them apart in the industry. I can confidently say that Optimum has won me over, and I look forward to continuing this fantastic partnership. Thank you, Optimum, for making my experience truly exceptional!

A Revelation: Optimum Mobile’s Customer Support Story

As I delve into my experience with Optimum Mobile's customer service, I cannot help but express my frustration with their inefficiency and lack of support. The countless hours spent navigating through automated menus, only to be greeted by unhelpful representatives, left me exasperated and disappointed. It seemed like a never-ending cycle of unanswered queries and unresolved issues. The sheer magnitude of my dissatisfaction cannot be overstated. Each interaction left me feeling more disheartened than the last. The constant need to escalate concerns, only to be met with apathy, was truly disheartening. One might even argue that the term "customer service" is a misnomer in this context, as the service I received was anything but customer-centric. In a world where exceptional customer support can make or break a brand, Optimum Mobile falls short in every aspect. The frustration of having to deal with such subpar service has left a lasting impression on me. It serves as a stark reminder of the importance of prioritizing customer satisfaction in every interaction. While my experience with Optimum Mobile's customer service may have been less than ideal, it has highlighted the valuable lesson of the impact poor service can have on a consumer. It is my hope that this feedback will encourage Optimum Mobile to reassess their approach to customer support and strive towards providing a more positive and fulfilling experience for their customers.

Transformed My Connectivity Woes: An Authentic Testimonial

After reading a review stating "Impossible to give a lower rating than 1 star," I was hesitant about trying out Optimum services. However, after reaching out to their customer service team and expressing my concerns, I was pleasantly surprised with the level of professionalism and assistance I received. Despite initial connectivity issues, the dedicated tech support team diligently worked to pinpoint and resolve the root cause of the problem, ensuring a seamless online experience for me. Optimum not only addressed the connectivity issues promptly but also provided valuable insights into optimizing my network setup for better performance. I was no longer encountering the frustrating drops in internet connection, thanks to the team's efficient troubleshooting and recommendations. The turnaround in service quality truly transformed my digital experience. Moreover, the investment in upgrading their infrastructure demonstrated Optimum's commitment to delivering exceptional service to their customers. The tech-savvy approach of the customer service representatives alleviated my concerns and restored my faith in the brand. Their proactive efforts to enhance the network infrastructure showcased a dedication to customer satisfaction that exceeded my expectations. Optimum's willingness to go the extra mile in ensuring a reliable and stable internet connection has made me a loyal customer. The transparency in communication and the genuine effort to address and rectify issues have been commendable. I confidently recommend Optimum to anyone seeking a dependable internet service provider that values customer feedback and satisfaction. Thank you, Optimum, for turning my connectivity woes into a seamless digital experience!

From Frustration to Freedom: Optimum Internet Woes Resolved

As a former customer of Optimum, I understand the struggle of unreliable internet services all too well. Each time the temperature dropped, my internet connection followed suit, leaving me stranded in the digital void. The dreaded ritual of restarting the modem became a futile exercise, providing no relief to my connectivity woes. Upon reaching out to Optimum's customer service, I was met with a lackluster response that offered no real solutions. The only advice given was to reset the modem, a step I had already taken countless times. It wasn't until my persistence paid off that a service appointment was begrudgingly scheduled... a whole week later. After enduring three long years of sluggish speeds and constant outages (1G felt more like a sluggish 150 MBs), I made the decision to switch to a slightly pricier fiber-optic competitor. To my amazement, installation was swift, taking only two days. Finally, I experienced the joy of reliable and efficient internet - a luxury Optimum failed to deliver. Optimum's subpar service left me no choice but to seek a better alternative. The ordeal I faced with Optimum's internet connectivity concerns led me to believe that a class action may be warranted to address their lackluster services. If you find yourself in a similar predicament, don't settle for less than you deserve. Make the switch to a provider that values your time and guarantees seamless connectivity.

From Altice to Optimum: A Transformed Customer Experience

When I first signed up with Optimum, formerly known as Altice, they were reliant on Sprint's and AT&T's towers. The switch to leasing T-Mobile's towers has been a game-changer. The signal strength is exceptional, but what truly sets Optimum apart is their outstanding customer service. As a subscriber to their 20GB plan with unlimited talk and text, I can confidently say that I am truly satisfied with my choice. Optimum has not only met but exceeded my expectations, and I am grateful for the seamless transition. Choosing Optimum was definitely the right decision for me.

Optimum’s Unfortunate Cancellation Policy: A $200 Lesson Learned

As a former customer of Optimum, I feel compelled to share my experience to help others avoid a costly mistake. Optimum's cancellation process turned into a financial nightmare for me when I discovered their strict policy - cancel a day after your billing cycle renews, and you're in for a surprise. I meticulously returned all equipment, ensuring I had a receipt as proof. To my disbelief, Optimum billed me an extra $200, despite the service being terminated. The frustration and disappointment I felt were indescribable. It serves as a cautionary tale to always pay attention to the fine print and policies companies enforce. While Optimum provided a decent service during my time as a customer, their handling of cancellations left a bitter taste. I hope my experience raises awareness and encourages others to be vigilant when dealing with similar situations. Remember, it's not just about cord-cutting; it's also about avoiding unexpected financial setbacks.

Optimum: A Disheartening Experience

Struggling to set up visual voicemail on Optimum was a frustrating ordeal. A visit to the Optimum Store led to disappointment as they were unable to provide assistance, recommending a futile call to *611. Turning to online chat for resolution consumed a staggering 2 1/2 hours, yet the issue persisted. This unsatisfactory experience even prompted a reevaluation of transferring other phone lines from Verizon to Optimum, a decision now firmly halted by the subpar customer service encountered.

Exemplary Customer Care at Optimum.com in New Bern, North Carolina

When I think of outstanding customer service, Sara and Andrew from the New Bern, NC location of Optimum.com immediately come to mind. From the moment we stepped into the store, they greeted us with warmth and professionalism, setting the tone for a truly exceptional experience. Not only did Sara and Andrew patiently answer all of our questions, but they went above and beyond to help us select the perfect phones to meet our needs. Their expertise and guidance were invaluable, especially for us non-tech-savvy individuals who often feel overwhelmed by the ever-evolving world of technology. What truly set Sara and Andrew apart was their genuine care and willingness to ensure that we were completely satisfied with our choices. They took the time to explain things in a way that was easy to understand, making the entire process smooth and hassle-free. I cannot thank Sara and Andrew enough for their dedication to providing top-notch customer service. Our interaction with them left a lasting impression, and I have no doubt that we will be sharing our positive experience with everyone we know. Optimum.com in New Bern, North Carolina, not only offers excellent products but also boasts a team of extraordinary individuals like Sara and Andrew who truly value their customers. Thank you for exceeding our expectations and making our visit a memorable one.

Unmatched Excellence with Optimum Mobile

When I first joined Optimum Mobile, I was drawn in by the affordability, but I soon discovered that their service goes far beyond just the price. Initially encountering some spotty phone strength, I hesitated, yet decided to give them a chance. Fast forward a couple of years, and I am convinced that staying with Optimum was one of the best decisions I could have made. The dropped calls and connectivity issues that plagued my early days are now a distant memory. Optimum's relentless dedication to improving their service has truly paid off. Now, I enjoy crystal-clear calls, seamless connections, and hassle-free voicemail access. It's like I've entered a whole new world of communication efficiency. If someone were to offer me a deal to switch from Optimum Mobile, I would politely decline without a second thought. Optimum has won me over with their impeccable service quality and reliability. And to Andre, who asked why I would need to contact him - the answer is simple: no fixes needed when everything already works like a dream. Optimum Mobile has not only met but exceeded my expectations. I have left behind any doubts and embraced a new era of uninterrupted connectivity. To anyone looking for a reliable and top-notch mobile service, look no further than Optimum Mobile - they have truly set the bar high in the industry.

Optimum: A 22-Year Customer’s Heartfelt Disappointment

As someone who has been a loyal customer of Optimum for 22 years, it pains me to express my deep disappointment with their current customer service. It is disheartening to see new customers being offered a rate of $35 per month, while I, a long-standing patron, am not extended the same courtesy. Although I was able to negotiate a reduced rate from $117 to $97 per month, it is still considerably higher than what new customers are receiving for faster internet service at half the price. Recently, when I reached out to customer service to address these concerns and potentially cancel my service, I was left waiting on hold for a staggering 30 minutes. This lack of consideration for a customer of more than two decades is truly disheartening. I sincerely hope that this feedback reaches the Optimum management team, as maintaining such a level of service may only serve to drive customers away. It is regrettable to see that my positive experience with the actual internet service provided is overshadowed by these customer service shortcomings. I urge Optimum to reflect on the impact of their actions on long-term customers and strive to provide equal care and attention to all patrons regardless of their tenure.

A Heartfelt Journey with Optimum Mobile: A Honest Review

Embracing the promise of Optimum Mobile, I embarked on a journey to provide my mother with exceptional mobile service. Despite residing in an area beyond Optimum Internet's reach, I eagerly delved into their mobile offerings. Opting for the BYOD option, I navigated through the initial payments and activation seamlessly, reveling in the steady service provided. However, the course of my experience took an unexpected turn when I sought to finance a phone. While approval came swiftly, the entrance of the fraud department introduced a challenge. A request for in-person verification at a physical store surfaced, a task complicated by the absence of Optimum outlets in my vicinity. Reflecting on a past encounter with Spectrum Mobile, where verification was facilitated through user-friendly software, this requirement seemed cumbersome and impractical. My interactions with Optimum Mobile's customer service further illuminated the hurdles I faced. Language barriers often hindered effective communication, leaving me disheartened. Amidst this, a beacon of hope emerged in the form of Mohammed. His compassion and assistance shone brightly, offering a glimmer of unparalleled service amidst the chaos. As I pondered the financial implications of my endeavor, the realization of resources expended without desired outcomes loomed large. With $23 towards taxes and activation fees and a $58 initial bill seemingly in vain, doubts crept in, painting a somber picture. Contemplating the future, the contemplation of cancellation lingered, a decision fraught with disappointment. In this candid reflection, despite the challenges faced, the genuine intention behind Optimum Mobile's offerings shines through. Each interaction, whether clouded by constraints or brightened by exceptional service, forms a poignant chapter in this narrative. As uncertainties loom, the story of my Optimum Mobile venture remains a testament to the complexities of customer satisfaction and the depths of service quality.

A True Lifesaver: Optimum’s Exceptional Service

Reflecting on my experience with optimum.com, I must say that it has been nothing short of a lifesaver. The seamless transition to their services has brought so much relief amidst the chaos of everyday life. Their customer service team has been a beacon of light, always ready to assist and resolve any issues that may arise. I can confidently say that my decision to switch to Optimum has been one of the best choices I've made. They have saved me from unnecessary stress and frustration that often accompany such transitions. The transparency and honesty in their dealings have truly set them apart from the rest. I can understand how negative experiences can leave a lasting impact, but my encounter with Optimum has been the polar opposite. Their dedication to customer satisfaction shines through in every interaction, ensuring that I never feel alone in my journey with them. I urge anyone considering their services to look beyond any negativity and give Optimum a chance to prove their worth. You might just find, like me, that they are indeed a true lifesaver in a sea of uncertainty.

Sincerely Grateful for Stellar Service at optimum.com

After a challenging experience with another internet provider, I decided to give optimum.com a try, and I couldn't be more impressed with the exceptional service I received. When I encountered an internet outage in my area, the customer service team was quick to respond and scheduled a technician to visit within a day. Despite a hiccup with the initial appointment, the team went above and beyond to rectify the situation promptly. The technician arrived the following day and resolved the issue efficiently. The level of support and professionalism displayed by the team at optimum.com truly exceeded my expectations. I am genuinely grateful for their dedication and commitment to providing top-notch service. This experience has solidified my trust in optimum.com, and I highly recommend them to anyone in need of reliable internet services. Thank you for restoring my faith in exceptional customer service!

Transformed by Exceptional Service: A Definitive Optimum Experience

Having read a review about poor customer service while contemplating my decision to engage with optimum.com, I hesitated. But, compelled by the attractive offers, I decided to give them a chance. To my amazement, the service provided was nothing short of exceptional. From the moment I connected, I was greeted with warmth and professionalism that set the tone for the entire experience. The representative went above and beyond to address my concerns and ensure my needs were met. Contrary to the negative feedback I had read, I found the customer service to be top-notch. The representative was courteous, patient, and knowledgeable, making the entire process seamless and enjoyable. It was evident that they had undergone thorough training in customer care, as their attitude was nothing like what I had anticipated based on the previous review. In conclusion, my experience with optimum.com was a complete turnaround from what I had expected. The company has truly transformed their customer service, providing a level of care and attention that exceeded my wildest expectations. I highly recommend opting for their services and witness the remarkable change for yourself. Thank you, Optimum, for restoring my faith in exceptional customer service!