Users Voice for Oralb

48% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Oralb
Oralb Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Jun 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.6 4.8 4.5 2.2 4.5 2.4
Oct 2022 1 4.2 4 1.4 4.7 2.6
Mar 2023 1 3.9 4.2 1.1 4.2 4
Line Chart for Rating of peer stores

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Detailed Oralb Review by

Introduction

Oralb.com is the official website of Oral-B, a leading brand in oral care products that includes electric toothbrushes, manual toothbrushes, floss, and mouthwash. The website offers a wide selection of products backed by decades of research and innovation, making it a go-to destination for people looking for effective and reliable oral care solutions.

Pros and Cons

Pros:
  • Wide range of products for all oral care needs
  • High product quality backed by research and innovation
  • Easy-to-use website with intuitive navigation
  • Extensive customer support and resources
Cons:
  • Some products are on the higher end of the price spectrum
  • Some users may prefer more eco-friendly or natural alternatives

User Experience

Oralb.com has a user-friendly interface that makes it easy to find and purchase products. The website is well-designed, with clear categories for different product types, and filters that enable users to narrow down their search by specific features such as toothbrush type, bristle type, and price. The checkout process is quick and straightforward, and the website offers multiple payment options.

Pricing and Value for Money

Oralb.com's pricing is competitive compared to other premium oral care brands, and the products' value for money is excellent. Although some products may be on the higher end of the price spectrum, they offer superior quality and are backed by extensive research and innovation.

Alternatives

While Oralb.com is a go-to destination for oral care products, there are alternatives such as Colgate, Sonicare, and Quip that offer similar products at different price points.

Customer Service

Oralb.com has an extensive customer service section that provides answers to frequently asked questions, product support, and troubleshooting guides. The website also has a customer service hotline that users can call in case of any issues or concerns.

Product Quality and Selection

Oralb.com's product quality is exceptional, with products backed by decades of research and multiple clinical studies. The website offers a wide selection of products for all oral care needs, including electric toothbrushes, manual toothbrushes, floss, and mouthwash. Users can filter their search by specific features such as toothbrush type, bristle type, and price.

Website Usability

Oralb.com's website is user-friendly with intuitive navigation and well-organized categories. The website features clear images of products with descriptions and prices, making it easy for users to find and purchase the products they need.

Returns and Exchanges

Oralb.com offers a 60-day satisfaction guarantee and accepts returns for products purchased through their website. Users can get a full refund or exchange the product for a different item.

Promotions and Discounts

Oralb.com frequently offers promotions and discounts on products, especially during holidays or special events. Users can sign up for the Oral-B newsletter or follow the brand's social media accounts to stay updated on these deals.

Reputation

Oral-B is a well-respected and trusted brand in the oral care industry, with products that are backed by extensive research and clinical studies. The brand has a loyal following and continues to innovate and improve its products.

Payment Options

Oralb.com offers multiple payment options, including credit cards, PayPal, and Apple Pay, making it easy for users to make secure and hassle-free transactions.

Loyalty Programs

Oral-B does not have a formal loyalty program, but it offers discounts and promotions to customers who sign up for their newsletter or follow them on social media.

Customer Reviews

Oralb.com features customer reviews for its products, providing valuable feedback for potential buyers. The website also encourages users to leave reviews by sending follow-up emails after a purchase, ensuring that the reviews are up-to-date and reliable.

Community Involvement

Oral-B is committed to improving oral health globally and is involved in multiple community initiatives that promote healthy oral hygiene practices.

Shipping and Costs

Oralb.com offers free shipping for orders over a certain amount and provides tracking information for all orders. The website also offers express shipping for an additional cost, which varies depending on the location and urgency of the order.

Conclusion

Oralb.com is a reliable and well-respected destination for oral care products, with a wide range of products backed by research and innovation. The website offers a seamless user experience, multiple payment options, and extensive customer support, making it an ideal destination for anyone looking for effective and reliable oral care solutions.

Oralb Recent User Reviews

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Reviewer Name: DIB

Review Submission Date: 2022-10-15

Review Title: Worst client service ever
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Review Description: Worst client service ever. The local distributor in the UAE is not accepting to check my toothbrush and repair it. I bought for 300 euros in 2021. What a waste of money. No more oralb toothbrushes for me

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Reviewer Name: JR

Review Submission Date: 2022-10-12

Review Title: Never buy an Oral-B toothbrush
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Review Description: Oral-B has the worst customer service in the entire world I have been calling many different numbers for an hour and a half now I cannot find a freaking service center what is wrong with you guys I go to the website and it doesn't give me anything but a run around and false information I am sick of Oral-B I spent $317 on this toothbrush that I've only had for a year I will never buy Oral-B products again

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Reviewer Name: Max

Review Submission Date: 2022-09-09

Review Title: Their io 9 brush broke just month after…
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Review Description: Their io 9 brush broke just month after the guarantee period. And the support is useless.

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Reviewer Name: Reuben Anthony David Morris

Review Submission Date: 2022-08-29

Review Title: pretty bad service worst!!
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Review Description: pretty bad service worst!!! asked them a simple question on facebook where my wife could buy the new toothpaste here in Spain they read it and completly ignored it nothing not even a dont know ignorant people... well we will buy no more Oral-b stuff we own around three or four of their products..NO MORE

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Reviewer Name: Keith

Review Submission Date: 2022-04-06

Review Title: The worst customer service
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Review Description: Purchased the wrong toothbrush heads. Their “customer service” agent initially refused to exchange or refund them despite them being unopened. After I escalated and chased them up they agreed to refund so long as I paid the packaging costs to return them which was $40. They must be the only company out there to refuse refunds and make the customer pay for returns. Abysmal.

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Reviewer Name: Rick

Review Submission Date: 2021-09-20

Review Title: I love your toothbrushes
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Review Description: I love your toothbrushes. My dentist says they're the best.

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Reviewer Name: Consumer

Review Submission Date: 2021-07-13

Review Title: Oral B has a service agreement where we…
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Review Description: Oral B has a service agreement where we can get refunds by submitting a bar code from the checkout. Our barcode had been lost since the box was wet when we recieeved it. Oral B will not help - rather useless custemer service...

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Reviewer Name: John Inman

Review Submission Date: 2021-05-06

Review Title: I was lucky enough to try the new Oral…
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Review Description: I was lucky enough to try the new Oral B Sensitivity and calm toothpaste (via Supersavyme), and I'm very impressed by the quality, texture and long lasting freshness of this new product.I've often found my mouth isn't that fresh straight after brushing with other products, but I was surprised how long the flavour lasted, and it gave me a boost, because felt it was making a difference.I would definitely recommend this new version Oral B have introduced, as I've used it a couple of weeks, and I've noticed a positive difference.

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Reviewer Name: laura smith

Review Submission Date: 2021-04-26

Review Title: Oral B sensitivity & Gum Calm
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Review Description: Oral B sensitivity & Gum Calm Instantly relief of sensitively and left a lovely taste after use. Left my teeth mouth feeling fresh and soothed my gums

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Reviewer Name: Marc Kaplan

Review Submission Date: 2021-03-04

Review Title: Oral B does not offer refunds for its products
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Review Description: Oral B directly does not offer refunds. They provide a guarantee, which is paid by a pre-paid visa card, which you receive weeks after requested. They claim they are not able to refund through the method of payment. Also you need to pay for shipping back on returns. I don't recall seeing either of those notices when making a purchase and are not listed on the Oral B website. No luck with customer service - just a further waste of time. I would not recommend Oral B and definitely not ordering directly.