Introduction

Orelia.co.uk is a UK-based company that offers a wide range of fashion jewelry, accessories, and gifts for women. The company was founded in 2008 by Louisa Bojesen and since then has expanded its product line worldwide. The products are designed with an aim to offer affordable luxury, and the designs are inspired by the latest trends.

Pros and Cons

Pros:
  • Wide range of products available
  • Affordable luxury
  • Free standard UK delivery on orders over £25
  • Gift wrapping available
  • Reward points system for loyal customers
Cons:
  • Some products may be priced higher compared to competitors' offerings
  • No international shipping outside of the UK and Europe
  • Items sold out more frequently than other retailers

User Experience

Orelia.co.uk offers a user-friendly website that is easy to navigate. The products are categorized according to type, collection, or occasion, making it easy for customers to find what they need. The website has a simple and visually appealing design, which offers a seamless shopping experience. The ability to filter options by price or collection allows users to narrow down their search further.

Pricing and Value for Money

Orelia.co.uk offers a wide range of affordable luxury jewelry and accessories with prices starting from just £8. The prices are competitive in comparison with other similar retailers in the market. The quality of the products is definitely worth the price, considering the high-quality materials used.

Alternatives

Some other online jewelry and accessory retailers that offer similar products and quality are Accessorize, Asos, River Island, New Look, and H&M.

Customer Service

Orelia.co.uk offers multiple customer service channels such as email, phone, and social media platforms including Instagram and Facebook. The support team are knowledgeable, friendly, and quick to respond to queries. Returns are processed promptly, and the refund process is straightforward.

Product Quality and Selection

The products available on Orelia.co.uk are of high quality with a range of various style options. Their selection includes earrings, necklaces, bracelets, and more, all of which are designed with attention to detail. The products cater to various price ranges, making it an accessible brand for everyone.

Website Usability

Orelia.co.uk has an intuitive interface with all the necessary features, such as filtering by category, collection, price, and occasion. The search bar is easy to find and use, and the descriptions of products are detailed, including the materials used.

Returns and Exchanges

Orelia.co.uk offers a 30-day refund policy for returns or exchanges. The returns process is straightforward and can be processed online. Any products returned must be unused and in their original packaging.

Promotions and Discounts

Orelia.co.uk often offers promotions, discounts, and seasonal sales, available to those signed up for their newsletter. As a loyal customer, one can gain points that can be redeemed for future purchases.

Reputation

Orelia.co.uk has maintained a positive reputation, with satisfied customers reviewing the quality of the products and the customer service provided. The company has a strong social media presence, with many followers and high engagement.

Payment Options

Orelia.co.uk accepts payments from most major credit and debit cards, including Visa, Mastercard, and American Express. They also offer PayPal and Klarna, making the payment process more straightforward and convenient.

Loyalty Programs

Orelia.co.uk offers its loyal customers a reward points system, where they can earn points through purchasing or referring the brand online. These points can be redeemed for discounts or products at a later time.

Customer Reviews

Orelia.co.uk displays customer reviews on its website, allowing potential customers to read honest opinions from previous buyers. The reviews give an insight into the quality of the products and the customer service provided.

Community Involvement

Orelia.co.uk supports various charities, including Breast Cancer Now, raising funds through the sale of specific products. They promote and raise awareness for the charities on their social media platforms and through their newsletter.

Shipping and Costs

Orelia.co.uk offers free standard UK shipping on orders over £25. For orders below £25, a flat rate of £2.95 applies. Delivery is also available to Europe, with charges varying from £6 to £10 depending on the country. Orders are processed within 1-2 business days and can be shipped via standard or express.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Orelia Recent User Reviews

User Rating

👤

Reviewer Name: Sam

Review Submission Date: 12-01-2019

Review Title: Discoloured quickly
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchased some earrings which were a great design. Although the items obviously aren’t real gold at £30 for a pair of earrings I did think they would be fairly good quality and wouldn’t discolour so quickly. Unfortunately even though I have worn these only a handful of times in the evening only (never sleeping in them or getting them wet) the earrings started to tarnish after one wear. A couple of wears later they are really fading and look like a much cheaper pair of earrings which I now need to discard.

👤

Reviewer Name: Amy Williams

Review Submission Date: 12-01-2019

Review Title: My necklace popped after 2 weeks but I…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My necklace popped after 2 weeks but I do love their chunky hoops which are still lasting. I would purchase the hoops again.

👤

Reviewer Name: Charlotte Valentine

Review Submission Date: 12-01-2019

Review Title: Paid £56 for 2 lots of the ‘ear party’…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Paid £56 for 2 lots of the ‘ear party’ equating to over £9 per single earring only for 1 to break on first wear & the others have tarnished massively & made my ears green after a few weeks wear. Very poor quality & would not recommend.

👤

Reviewer Name: Aishah

Review Submission Date: 12-01-2019

Review Title: Fast delivery and beautiful jewellery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchased a necklace (open circle three row necklace) and 2 charms (initial charm and a love heart shaped one) I am soooooo happy with my purchase. I have bought very cheap jewellery in the past and I can tell the difference straight away. The chains on the necklace are fine, not chunky at all, very dainty looking and have the appearance of real gold. The three necklaces can be worn separately and I added them charms to them too. Fast delivery, would purchase from them again.

👤

Reviewer Name: Silvia

Review Submission Date: 12-01-2019

Review Title: poor quality
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I've received my order 10 days ago and the necklaces, even if I didn't wear them very day, are already loosing their gold coating and smelling like iron. very poor quality for this price. I would not reccomend it

👤

Reviewer Name: Peter Davenport

Review Submission Date: 12-01-2019

Review Title: Rusty Neck.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Useless,cheap nasty chinese crud. Lower Quality than a Pound shop Christmas cracker ! No customer service at all.A two Bob company pretending to be based in London.Save your money buy something decent

👤

Reviewer Name: Bee

Review Submission Date: 12-01-2019

Review Title: Such poor quality jewellery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Such poor quality jewellery, so disappointed with my items. Bought four things and one bracelet broke after two days, I couldn’t undo the ball screw on the charm bracelet and the initial charms tarnished and are now silver - not gold - after two weeks. Please don’t waste your money, the jewellery just doesn’t deliver.

👤

Reviewer Name: Sean Ryan

Review Submission Date: 12-01-2019

Review Title: Bad customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Update: Orelia got in touch after my review to resolve the issue. The item was returned to sender and resent to my correct address and I’m very grateful for their help. ——— Did not realise my Apple Pay address was out of date which is my mistake but I emailed straight away to correct and they would not change the address or cancel the order. Terrible customer service.

👤

Reviewer Name: Louise

Review Submission Date: 12-01-2019

Review Title: Fast delivery & good quality
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered a few items from Orelia, it was on sale so why not? It arrived after a few days of ordering and the quality was great considering the price.

👤

Reviewer Name: Courtney Croker

Review Submission Date: 12-01-2019

Review Title: Really lovely selection of jewellery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Really lovely selection of jewellery, ordered some huggie hoops and the Pearl star and baguette ear party earrings and they were fantastic quality and look stunning on. Really happy with my purchase and will be ordering again!