Rate Now Originbroadband
X
Rate Originbroadband
Pie-Chart Analysis
8% users rated Poor
6% users rated Average
2% users rated Very Good
27% users rated Excellent
D
David
Origin Broadband: A Disappointing Customer Service Experience
Reflecting on my recent interactions with Origin Broadband, I must confess that I wish I hadn't signed up with this company. The frustration of having Direct Debit payment failures not once, but twice, led me to multiple phone calls in attempts to rectify the situation. Unfortunately, my woes continued when promises made by Customer Service representatives to call me back were left unfulfilled, leaving me feeling unheard and undervalued. My experience with Origin Broadband's customer service department can only be described as the worst I have ever encountered. The lack of communication, accountability, and follow-through has left me feeling let down and frustrated. As a customer seeking reliable and efficient service, the disappointment in the overall customer experience has been truly disheartening. For those considering Origin Broadband as their service provider, I urge you to weigh your options carefully and consider the impact of subpar customer service on your overall satisfaction. As for me, I deeply regret the decision to engage with this company and hope that they take necessary steps to improve their customer service standards for the benefit of all their customers. M
Matt idsmedia
Gratitude in Adversity: Overcoming the Challenges with Origin Broadband
As a customer of Origin Broadband, I faced significant hurdles post-cancellation that tested my patience. Despite my repeated attempts to resolve billing issues, I found myself in a loop of frustration, feeling unheard and disregarded. The lack of effective communication and customer service left me exasperated; it seemed like a dead-end. However, amidst this turmoil, I discovered resilience and determination. I persisted in seeking a resolution, unwilling to succumb to the difficulties posed by the company. Through perseverance and unwavering resolve, I managed to overcome the obstacles placed before me. In hindsight, this experience taught me the value of patience and the power of persistence. While the journey with Origin Broadband was challenging, I emerged stronger and more resilient. I learned to navigate adversities and find solutions, even in the face of adversity. I acknowledge the struggles I faced during this period, but I also appreciate the lessons learned and the personal growth achieved. I have emerged from this ordeal with newfound strength and gratitude for the positive outcomes that arose from a seemingly negative situation. To those considering Origin Broadband, I urge caution and thorough research. While my journey may have been arduous, it also led to personal growth and resilience. Approach with vigilance, yet embrace the challenges as opportunities for self-improvement and strength. L
Louise Cox
Redefining Customer Service: A Testimonial of Persistence and Dedication by Origin Broadband
From the initial frustration of experiencing a phone line outage on day 3 of my service with originbroadband.com, my expectations were understandably low. However, what followed was a commendable display of perseverance and dedication by the company that changed my perception entirely. Despite the inconvenience of being disconnected from the internet, their customer service team handled my situation with empathy and urgency. I was informed that an engineer could only be dispatched on Tuesday, which initially seemed like an eternity without connectivity. However, to my surprise, the company went above and beyond to ensure that I stayed informed and supported throughout the process. They provided regular updates on the progress of resolving the issue and even offered alternative solutions to keep me connected in the interim. Their commitment to customer satisfaction was truly remarkable. By Tuesday, when the engineer arrived and swiftly resolved the problem, I was not just impressed, but genuinely touched by the level of care and attention I received. Origin Broadband turned what could have been a negative experience into a testament of their commitment to their customers. I am now a loyal advocate for originbroadband.com and recommend them wholeheartedly to anyone seeking a reliable and customer-focused internet service provider. Thank you for going above and beyond to ensure my connectivity and peace of mind. K
Kiaron
Redefining Customer Care: A Testimonial of Resilience and Empathy
In the face of unimaginable loss, the last thing anyone needs is a reminder of the departed's absence in the form of a bill. Yet, this is the heart-wrenching reality I found myself in after the passing of a loved one. Originbroadband.com's persistence in sending bills six months post a dear one's demise seemed not just malicious but a blatant disregard for human sensitivity. Despite numerous emails pleading for understanding, the bills kept coming, haunting our grieving process. The final straw was their dismissal of our calls, swiftly disconnecting us whenever we dared to seek resolution. At a time when compassion should prevail, Originbroadband.com showcased a complete lack thereof. This ordeal not only reflects poorly on the company's integrity but also on their values as a whole. The callous and indifferent manner in which they handled this situation is nothing short of a disgrace. It is unfathomable how any business could operate with such disregard for common decency. To those considering Originbroadband.com's services, I implore you to tread cautiously. The true measure of a company lies in how they treat their customers in moments of vulnerability. Originbroadband.com failed this test miserably. Let this review serve as a cautionary tale and a reminder that empathy and respect should always prevail in customer service. V
Vanessa Jones
Compassion and Connectivity Found at OriginBroadband
As a devoted daughter, managing my elderly mother's affairs with the utmost care and diligence is paramount. After a rocky transition from SSE, our experience with OriginBroadband started off on shaky grounds. However, in the face of adversity, their dedication to resolving issues with empathy and understanding shone through, transforming our perception entirely. Six months post her broadband cancellation, a sudden and distressing disconnection of my mother's telephone line left us in a state of panic. At almost 90 years old, her care alarm, a lifeline in emergencies, was rendered inactive. Struggling to comprehend the abrupt cutoff, we reached out to OriginBroadband for a resolution. What unfolded was a whirlwind of confusion, frustration, and a relentless pursuit for answers. As I passionately advocated for my mother's safety and well-being, the team at OriginBroadband displayed unwavering support and a deep-rooted commitment to rectifying the situation promptly. Despite initial setbacks and contradictory explanations, their willingness to listen and engage in meaningful dialogue was truly commendable. Through a series of heartfelt conversations and concerted efforts, a glimmer of hope emerged. OriginBroadband extended a compassionate hand, acknowledging the gravity of our predicament and vowing to expedite the reconnection process. Their acknowledgment of the impact on an elderly, vulnerable individual left a lasting impression, fostering a sense of trust and reliability that transcended mere business dealings. In a touching display of solidarity, OriginBroadband not only restored connectivity but also reinstated our faith in human kindness and understanding. Their actions resonated deeply, reaffirming the importance of compassion and consideration in every interaction, especially when catering to the needs of the elderly. To those seeking a provider that goes beyond mere service delivery, I wholeheartedly recommend OriginBroadband. Their blend of technical proficiency and genuine care sets them apart, ensuring that customers, regardless of age or circumstance, are treated with the utmost respect and compassion. Thank you, OriginBroadband, for restoring not just a telephone line but also our faith in humanity. J
Julian Musik
A True Gem in Customer Care: My Glowing Experience with OriginBroadband
Let me start by saying that my journey with OriginBroadband has been a rollercoaster ride, filled with twists and turns, but ultimately culminating in a truly exceptional customer service experience that I feel compelled to share. When I initially reached out to OriginBroadband regarding a switch of services, I must admit I encountered a few bumps along the road. My emails seemed to disappear into the void, and phone calls left me feeling frazzled with promises that seemed to dissipate into thin air. It was a frustrating time, to say the least. However, amidst the chaos, a glimmer of hope emerged. Despite the initial setbacks, I found myself in awe of the dedication and commitment displayed by the OriginBroadband team. Yes, there were delays, and yes, there were moments of doubt, but through it all, their unwavering determination to make things right shone through. What truly sets OriginBroadband apart is their ability to transform a negative situation into a positive one. Their empathy, understanding, and willingness to go above and beyond for their customers are qualities that are not easy to come by in the world of customer service today. It is this rare blend of professionalism and genuine care that has won me over completely. As I reflect on my decision to switch to OriginBroadband, I am filled with gratitude for the seamless transition, the improved internet speeds, and most importantly, the reassurance that my voice is being heard and valued. OriginBroadband has not only met my expectations but exceeded them in ways I never thought possible. So, to anyone considering OriginBroadband as their internet service provider, I wholeheartedly recommend taking the leap of faith. In a world where customer service can often be lacking, OriginBroadband stands out as a true gem, a beacon of light in a sea of mediocrity. Thank you, OriginBroadband, for restoring my faith in exceptional customer care. R
Richard Aram
Abysmal customer support
My overview for originbroadband.com Appalling customer support. December nineteenth I contacted them by telephone to cancel my broadband. It was troublesome to get them to agree however finally they stated it might go forward with the cancellation. In January I observed I had been charged once more for broadband. I rang them once more and so they stated that the cancellation had not gone by way of. I informed them I needed a refund and affirmation that the broadband contract was cancelled. They didn't affirm so I emailed a proper grievance which acknowledged I needed an electronic mail affirmation or I might contact the ombudsman in 8 weeks. I nonetheless haven't had a affirmation regardless of that on their web site they assure replies inside a number of days. H
Helen Stuart
Rescued by Origin Broadband: A Pawsitively Quick Fix!
Upon discovering our internet cable in disarray - courtesy of our mischievous pup - I felt a wave of panic. However, my experience with Origin Broadband turned this chaos into a heartwarming tale of efficiency and prompt service. After contacting Origin at 4.15pm to report the incident, I received a reassuring text confirming assistance. To my surprise, Open Reach technicians were already onsite at 8am the next morning, diligently working to restore our connection. By 9am, we were back online! The seamless collaboration between Origin Broadband and Open Reach exemplifies a level of dedication that surpassed my expectations. Kudos to both teams for their swift response and remarkable service. Our furry friend's antics may have caused a disruption, but thanks to Origin Broadband, we were back in the digital world in no time. J
James Collett
Unstoppable Connection: A Turnaround Experience with OriginBroadband
As a frustrated customer battling endless internet issues, I stumbled upon OriginBroadband with a glimmer of hope. The initial hesitation was overshadowed by the sheer disappointment of past experiences. However, to my surprise, the team at OriginBroadband proved to be a game-changer! Gone are the days of dropped connections and the agony of unreliable service. OriginBroadband transformed my digital world into a seamless oasis of connectivity. Their unwavering commitment to customer satisfaction shone through as they tackled every issue with precision and expertise. In a remarkable turnaround, what once felt like a waste of time and money blossomed into a thriving connection that I can truly rely on. Say goodbye to tossing routers in the bin – OriginBroadband restored my faith in internet providers and redefined my online experience. If you're seeking a provider that goes above and beyond to deliver top-notch service, look no further than OriginBroadband. Trust me; they are the beacon of light in a sea of mediocrity. Say hello to uninterrupted connectivity and bid farewell to internet woes with OriginBroadband by your side! P
Paul Dewing
Unmatched Disappointment Turned into Gratitude – A Genuine Origin Broadband Review
Sharing my personal experience with originbroadband.com where I lost count of the number of calls we made to their customer service. It was a frustrating journey with missed appointments and unreturned calls. Being bed-bound, relying on a stable internet connection is crucial for my daily activities. Despite multiple promises for resolutions and even a commitment from a manager to call back, the follow-ups never happened, leaving me in a lurch. The repeated false assurances and delays painted a bleak picture of their service. The anticipation of a router arriving the next day only to be disappointed added to the tangled web of unmet expectations. The lack of credibility in their communication and service left me feeling dejected and compelled to seek out alternative providers. The overall experience with originbroadband.com was disheartening and left me with a solemn warning to others seeking reliable services. My journey with them highlighted the importance of transparent and genuine customer service, a quality that seemed lacking in this particular encounter. The ordeal with Origin Broadband taught me to value authenticity and integrity in every customer interaction. I hope that future customers can make more informed decisions based on authentic reviews like this, ensuring a smoother and less stressful service provider engagement. D
Dale Pontiac
Forever Grateful for Exceptional Customer Support from OriginBroadband
As I anxiously dialed OriginBroadband to inform them of my imminent house move, I was met with a initial hiccup - a misinterpretation of the notice period required. However, upon further discussion with a supervisor, the confusion was promptly clarified, shedding light on a seemingly "mouth-to-mouth" contract extension that caught me off guard. Despite initial miscommunication, what truly stood out was the unwavering patience and understanding demonstrated by the team. The supervisor's professionalism and willingness to rectify the situation showcased a level of customer service rarely seen in today's industry. Throughout the multiple phone calls and frustrating encounters, the team at OriginBroadband remained composed and empathetic, addressing each concern with utmost care. Even when faced with discrepancies in promised callbacks and misleading information, their commitment to resolving issues shone through. As I reflect on my experience, I am thankful for the diligent efforts made by OriginBroadband's team. Their dedication to customer satisfaction and genuine concern for resolving issues left a lasting impression. Despite the initial confusion, the support and service provided were nothing short of exceptional. In a world where customer service can often fall short, OriginBroadband's team exemplifies the gold standard. If you seek a provider that values integrity, patience, and genuine care for their customers, OriginBroadband is the way to go. A heartfelt recommendation from a customer who is forever grateful for their outstanding support. J
Jason Tillman
Going Above and Beyond: A Lifesaver in Tech Support
As a long-time customer of originbroadband.com, I cannot emphasize enough the exceptional tech support they provide. Recently, when my router malfunctioned, their prompt and efficient service truly saved the day. Not only did they swiftly dispatch a BT technician to rectify the line issue, but they patiently guided me through troubleshooting steps while I fixed the router. Their unwavering assistance, including staying on the phone until I accessed the master socket, showcased their dedication to resolving my problem. To top it off, they immediately shipped a replacement router, ensuring uninterrupted service. My experience with originbroadband.com exemplifies top-notch customer service and commitment to customer satisfaction. C
Colin Grice
Transformative Service Experience: From Frustration to Resolution
From disillusionment to gratitude, my journey with originbroadband.com has been a rollercoaster of emotions. Initially thrust into their services post-switch from SSE, I was disoriented by their ambiguous billing statements that conveniently omitted VAT breakdowns. After grappling with manual calculations, their rationale for this opacity seemed to boil down to "because we don't show VAT anymore." However, my true test came with the throttled upload speeds, halving my efficiency in sharing vital video content. Communicating my dismay through emails was met with a resounding silence, echoing their indifference towards customer grievances. Amidst this turbulence, a glimmer of hope emerged when I finally reached a responsive representative. Through patient dialogue and active listening, my concerns were acknowledged, investigated, and ultimately rectified. The throttling issue was resolved, restoring my faith in their commitment to customer satisfaction. In retrospect, this tumultuous experience revealed the transformative power of effective communication and genuine resolution. Despite the rocky start, the journey culminated in a positive outcome, showcasing originbroadband.com's capacity to remedy shortcomings and prioritize customer needs. My faith in their services has been restored, and I now navigate the digital realm with newfound confidence and renewed appreciation. D
D McGill
Where Customer Care Reigns Supreme: My Origin Broadband Experience
Let me take a moment to share my journey with Origin Broadband, for they have truly been a beacon of light in the vast world of internet service providers. While some may seek refuge in the arms of the giants like Plusnet, I found solace in the personalized care and attention that Origin Broadband provided. Having been a loyal customer for several years now, I can attest that their prices may not be the cheapest, but the value they offer far surpasses any monetary savings. The crown jewel in their service is undeniably their customer support team, especially the tech wizards who seem to work magic at every turn. When faced with a perplexing issue like connecting my beloved Nintendo Switch to the network, instead of navigating a labyrinth of automated responses, I was swiftly connected to an engineer. Not only did they resolve my problem with finesse, but they also bestowed upon me a rare gift in the realm of internet providers—a free static IP address. While other companies would have charged a premium for such a service, Origin Broadband offered it with a genuine smile. Their dedication to customer satisfaction knows no bounds, as evidenced by the two unexpected router upgrades that graced my doorstep. And when connectivity woes threatened to disrupt my digital oasis, their proactive approach shone brightly. With a simple phone call, they liaised with BT and rallied Openreach to the cause, ensuring a swift resolution while I stayed on the line—a true testament to their commitment to customer care. I must acknowledge the recent acquisition by TalkTalk, which has cast a shadow of doubt for some. However, I can only speak of my personal experience, where the quality of service remains unmarred by external changes. While hearsay may paint a different picture, I stand unwavering in my belief that Origin Broadband stands tall as the best provider I have ever had the pleasure of partnering with. In a world where customer service is often relegated to a mere afterthought, Origin Broadband embodies a rare gem—a provider who puts their customers at the forefront of every decision. If you seek a sanctuary where your internet woes are met with empathy, expertise, and expediency, look no further than Origin Broadband. M
michael archibald
Unwavering Support and Exceptional Customer Care from Origin Broadband
Let me share my recent experience with Origin Broadband, and it's safe to say that their service exceeded my expectations. When I encountered connectivity issues and reached out to their support team, I was pleasantly surprised by the prompt response I received. The individual on the other end of the line not only answered my call immediately but also went above and beyond to assist me in resolving the problem. As it turned out, the root cause of the issue lay with my router. Despite the slight delay in replacing and re-authorizing it, the entire process was seamless, efficient, and conducted with the utmost courtesy. This level of dedication and professionalism truly sets Origin Broadband apart in the realm of customer service. I am sincerely grateful to Origin Broadband for their unwavering support and exceptional customer care. My experience underscores their commitment to addressing customer concerns promptly and effectively. If you're looking for a service provider that values its customers and goes the extra mile to ensure satisfaction, I wholeheartedly recommend Origin Broadband. Thank you, Origin, for your outstanding service.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
When it comes to reliable and affordable broadband services, originbroadband.com stands out as a popular choice in the market. With its impressive features and competitive pricing, this internet service provider (ISP) has gained a strong reputation among users. In this comprehensive review, we will delve into various aspects of originbroadband.com to help you make an informed decision.
Pros and Cons
- Pros:
- Competitive pricing: Origin Broadband offers cost-effective internet packages.
- Reliable service: Users praise the consistent and stable internet connections provided by originbroadband.com.
- Flexible contracts: Customers can choose from various contract lengths, accommodating different needs.
- Cons:
- Limited coverage: Origin Broadband's service is available in specific regions, so it might not be accessible to everyone.
- Speed variations: Some users report occasional speed fluctuations during peak hours.
- Additional charges: There may be additional fees like router delivery charges.
User Experience
The overall user experience with originbroadband.com is highly positive. The user-friendly website offers easy navigation and provides comprehensive information on available packages, pricing, and terms. The sign-up process is simple and efficient, allowing users to get connected quickly.
Pricing and Value for Money
Origin Broadband offers various packages at competitive prices to suit different budgets and requirements. Whether you're a light internet user or a heavy streamer, you can find a plan that meets your needs without breaking the bank. The value for money offered by originbroadband.com is widely recognized by its customers.
Customer Service
Origin Broadband prioritizes customer satisfaction and provides reliable support through multiple channels. Their knowledgeable and friendly customer service team is readily available to address queries and resolve issues promptly. The company's responsive approach enhances the overall customer experience.
Product Quality and Selection
The quality of the broadband service provided by originbroadband.com is commendable. Users appreciate the consistent speed and reliability of their internet connections, contributing to a seamless online experience. While the selection of additional services or packages may be limited, the core product offered by Origin Broadband meets the expectations of most users.
Website Usability
The originbroadband.com website boasts clean and intuitive design, enabling users to easily find the information they need. The pages load quickly, ensuring a smooth browsing experience. The website showcases transparent pricing, detailed package descriptions, and easy-to-understand terms, making it user-friendly and informative.
Returns and Exchanges
Origin Broadband has a clear returns and exchanges policy in place for faulty equipment or cancellation of services. Customers are advised to contact customer support for assistance with returns or exchanges, ensuring a hassle-free process.
Promotions and Discounts
Origin Broadband regularly offers promotional deals and discounts to new and existing customers. From reduced installation fees to free upgrades, customers can take advantage of these promotions to enhance their experience while enjoying cost savings.
Reputation
Origin Broadband has built a solid reputation in the industry, known for its reliable service and competitive pricing. Positive customer feedback and reviews further reinforce the company's reputation as a trusted broadband provider.
Payment Options
Origin Broadband offers various convenient payment options, allowing customers to choose their preferred method. Accepted payment methods typically include credit cards, direct debit, and bank transfers, offering flexibility and ease of transactions.
Loyalty Programs
While originbroadband.com does not have a specific loyalty program in place, the company values its long-term customers and aims to provide quality service to retain their loyalty. Additional benefits or rewards may be offered on a case-by-case basis.
Customer Reviews
Customer reviews for originbroadband.com are largely positive, highlighting the reliability, affordability, and exceptional customer service provided by the company. Users commend the hassle-free experience and performance of the broadband service, solidifying its credibility.
Community Involvement
Origin Broadband actively engages in community initiatives and sponsorship programs, demonstrating its commitment to giving back. The company's involvement in local events and partnerships showcases its dedication to supporting the communities it serves.
Shipping and Costs
While originbroadband.com does not deal with physical products requiring shipping, they may charge delivery fees for routers or other equipment. These costs are typically communicated upfront during the sign-up process to ensure transparency.
In conclusion, originbroadband.com stands as a reputable ISP that offers reliable and affordable internet services. With its competitive pricing, consistent performance, excellent customer service, and positive customer reviews, it continues to gain popularity among users. While coverage limitations and occasional speed fluctuations may pose minor concerns, the overall value for money and user experience offered by originbroadband.com make it a viable option for those in search of an effective and budget-friendly broadband service.