Users Voice for Ornamentshop

8% users rated Terrible
2% users rated Poor
2% users rated Average
3% users rated Very Good
85% users rated Excellent
Pie Chart Review Representation for Ornamentshop
Ornamentshop Overall rating
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User Interface
Quality

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Review article published on: 30 Mar 2019

Last updated by on 09 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Nov 2021 4.5 4.7 4.4 4.6 2.1 4.4
Dec 2021 4.5 4.9 4.6 4.7 1.5 4.3
Jan 2022 4.2 5 3.9 4 1 4.3
Feb 2022 4.6 4.8 3.8 4.2 1.2 3.4
Mar 2023 4.2 4.4 4.3 4.9 1.8 4.2
Line Chart for Rating of peer stores

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Detailed Ornamentshop Review by

Introduction

Ornamentshop.com is a leading online retailer of personalized ornaments for any occasion, including Christmas, weddings, birthdays, and other special events. The website offers a vast selection of high-quality ornaments that can be customized with names, dates, and messages to create a unique and memorable gift. Founded in 1997, the company has established itself as a reliable and trusted source for personalized ornaments, earning numerous positive reviews from satisfied customers.

Pros and Cons

Pros:
  • Wide range of high-quality personalized ornaments
  • User-friendly website
  • Reasonably priced items
  • Free personalization and shipping for orders over $50
  • Excellent customer service
Cons:
  • Shipping costs can be expensive for small orders
  • Some items may have limited availability
  • Customization options for some ornaments may be limited

User Experience

Navigating the Ornamentshop.com website is easy, with clear categories and subcategories that allow users to browse and search for specific ornaments. The pages are well-designed and visually appealing, with detailed product descriptions and multiple images to help customers make informed purchasing decisions. The checkout process is straightforward, and users can track their orders through their online account.

Pricing and Value for Money

Ornaments on the website are reasonably priced, with many popular designs available for under $20. The personalized ornament prices are slightly higher, but the quality of the products justifies the cost. Additionally, the website offers free personalization and shipping for orders over $50, making it easy for customers to get a good value for their money.

Alternatives

Other online retailers that offer personalized ornaments include Personalization Mall, Shutterfly, and Etsy. While these sites offer a wide range of customizable products, the selection of ornaments on Ornamentshop.com is more extensive, and the website's focus on personalized ornaments makes it a trusted and reliable source for these products.

Customer Service

Ornamentshop.com provides excellent customer service, with a team of knowledgeable and responsive staff members ready to assist customers with any questions or concerns. The website includes a comprehensive FAQ section, and customers can contact the company via phone, email, or live chat for additional assistance.

Product Quality and Selection

The ornaments on Ornamentshop.com are of high quality, with many made in the USA or Europe. The website's selection is extensive, with over 5,000 ornaments available for purchase, including traditional Christmas designs, sports-themed ornaments, and personalized options for weddings, anniversaries, and other special occasions.

Website Usability

The Ornamentshop.com website is user-friendly, with a clean and modern design that makes it easy to browse for ornaments and customize them. The pages load quickly, and the checkout process is simple and straightforward. Additionally, the website's search function is intuitive and efficient, making it easy to find specific products.

Returns and Exchanges

Ornamentshop.com accepts returns and exchanges within 30 days of purchase, as long as the items are in their original condition. The website includes detailed instructions on how to initiate a return or exchange, and customers can contact their customer service team for additional assistance.

Promotions and Discounts

Ornamentshop.com frequently offers promotions and discounts, including seasonal sales and free shipping on orders over a certain amount. Customers can also sign up for the website's email newsletter to receive exclusive deals and offers.

Reputation

Ornamentshop.com has established a strong reputation as a reliable and trustworthy source of personalized ornaments, with numerous positive reviews and testimonials from satisfied customers. The website has an A+ rating with the Better Business Bureau, indicating a high level of customer satisfaction.

Payment Options

Ornamentshop.com accepts a variety of payment options, including major credit cards and PayPal. The website's checkout process is secure, and customer information is protected with encryption technology.

Loyalty Programs

Ornamentshop.com does not currently offer a loyalty program or rewards program. However, customers can earn discounts and promotions by signing up for the website's email newsletter or following the company on social media.

Customer Reviews

Ornamentshop.com has received numerous positive reviews from satisfied customers, with many praising the website's high-quality products and excellent customer service. The website also includes a section for customer reviews on each product page, allowing potential buyers to read the experiences of other customers before making a purchase.

Community Involvement

Ornamentshop.com has a strong commitment to community involvement, supporting various nonprofit organizations through donations and partnerships. The website also participates in local and national events and initiatives, further demonstrating its commitment to giving back to the community.

Shipping and Costs

Ornamentshop.com offers fast and reliable shipping, with most orders arriving within 1-5 business days. However, shipping costs can be expensive for small orders, and international shipping may also incur additional fees. The website's free shipping promotion for orders over $50 can help customers save on shipping costs.

Ornamentshop Recent User Reviews

User Rating

5 stars

353

4 stars

25

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Reviewer Name: Deborah Bottriell

Review Submission Date: 2022-02-24

Review Title: Excellent Customer Service
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Review Description: I am a returning customer for 15+ years and have always been satisfied with the product, the pricing and most important, the customer service. Keep up the good work!!

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Reviewer Name: Kathy

Review Submission Date: 2022-02-20

Review Title: I love the ornament I ordered
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Review Description: I love the ornament I ordered! So cute! Love that it’s personalized and dated! Shipping was very quick! Thank you!

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Reviewer Name: happy customer

Review Submission Date: 2022-02-18

Review Title: Beautiful ornament
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Review Description: Beautiful ornament! Thank you.

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Reviewer Name: Ann Franklin

Review Submission Date: 2022-02-18

Review Title: Customer service with no help with my…
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Review Description: Customer service with no help with my problem rude disrespectful and uncaring unkind unprofessional

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Reviewer Name: customer

Review Submission Date: 2022-02-14

Review Title: The ornament was great but the year…
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Review Description: The ornament was great but the year wasn’t put on it. Had to write it on the back with marker.

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Reviewer Name: Mary

Review Submission Date: 2022-02-14

Review Title: This little girl ornament is perfect to…
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Review Description: This little girl ornament is perfect to put away for xmas.I ?? your ornaments for my extended family !

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Reviewer Name: Kathy M.

Review Submission Date: 2022-02-13

Review Title: Great to work with
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Review Description: I received 4 ornaments I ordered and it was probably my fault but one didn’t have my granddaughter’s name on it. I contacted the Ornament shop and they immediately sent me one with her name on it. The ornaments are so unique and darling. Best place to shop for ornaments! Obviously, they are there for the customer!

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Reviewer Name: Pat Spaeth

Review Submission Date: 2022-02-12

Review Title: Love the ornament but shipping cost is…
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Review Description: Love the ornament but shipping cost is too high!

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Reviewer Name: Lauri

Review Submission Date: 2022-02-11

Review Title: Won't Buy Ornaments Anywhere Else
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Review Description: I have always found OrnamentShop to be top notch. Recently, an error was made on a date on one of the ornaments I ordered, and it was corrected immediately and a new ornament sent to me. In fact, I actually liked the printing on the replacement ornament better than the one it replaced. I have purchased many ornaments from OrnamentShop, and I won't buy ornaments anywhere else, because the quality of the workmanship on personalization is far superior to any others I've dealt with.

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Reviewer Name: customer

Review Submission Date: 2022-02-10

Review Title: One of the ornaments I ordered was…
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Review Description: One of the ornaments I ordered was broken. You responded to my email about this immediately and sent me a new one in a timely manner . Thank you

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