"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Founded in 1856, Orvis is a well-known brand that specializes in fly-fishing and hunting equipment, as well as clothing, home goods, and pet supplies. The company has a reputation for premium quality products and a commitment to conservation efforts around the world.
Pros and Cons
Pros:
- Wide selection of products spanning multiple categories
- High-quality items
- Lifetime guarantee on many products
- An extensive collection of online resources for fly-fishing and hunting enthusiasts
Cons:
- Prices are higher than some competitors
- Limited availability of some products in physical stores
- Shipping costs can be high for smaller orders
User Experience
Orvis.com has a clean and modern website design with intuitive navigation that makes it easy to find what you're looking for. Product pages are informative and provide useful details about each item. The site also offers expert advice and comprehensive resources for fly-fishing and hunting enthusiasts.
Pricing and Value for Money
Orvis products are generally priced higher than similar items from other brands, but the company is known for its high-quality materials and craftsmanship. Many items also come with a lifetime guarantee, which can help offset the higher prices.
Alternatives
Some competitors to Orvis.com include Bass Pro Shops, Cabela's, and REI. These brands offer similar product categories and pricing, but may differ in terms of quality, selection, and customer service.
Customer Service
Orvis customer service is known for being responsive and helpful. The company offers a satisfaction guarantee and easy returns and exchanges. Customers can contact Orvis via phone, email, or live chat for assistance with orders or product inquiries.
Product Quality and Selection
Orvis products are known for their high-quality materials and expert craftsmanship. The company offers a wide selection of items across multiple categories, including fly-fishing and hunting equipment, clothing, home goods, and pet supplies.
Website Usability
Orvis.com has a user-friendly website with intuitive navigation and helpful product categories. The site also features useful resources and expert advice for fly-fishing and hunting enthusiasts.
Returns and Exchanges
Orvis offers easy returns and exchanges for items purchased online or in-store. Customers can return items for a full refund or exchange within 60 days of purchase.
Promotions and Discounts
Orvis regularly offers promotions and discounts to customers, including seasonal sales, free shipping offers, and discounts on specific items or categories. Customers can join the Orvis email list to receive updates on current promotions.
Reputation
Orvis has a strong reputation for quality products and a commitment to conservation efforts around the world. The company is well-respected in the fly-fishing and hunting communities and is known for its customer service and support.
Payment Options
Orvis accepts major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay with PayPal or Orvis gift cards.
Loyalty Programs
Orvis offers a rewards program called the Orvis Rewards Visa Card. This card allows customers to earn points on purchases that can be redeemed for future purchases or other rewards.
Customer Reviews
Orvis.com features customer reviews for many of its products, which can provide helpful insight and feedback for potential customers.
Community Involvement
Orvis is committed to conservation efforts and works with multiple organizations to protect and preserve natural resources around the world. The company also supports local organizations and charitable endeavors in communities where it operates.
Shipping and Costs
Orvis offers multiple shipping options for customers, including standard, expedited, and overnight shipping. Shipping costs vary depending on the value of the order and the shipping method selected. Free shipping is available for orders over a certain amount.
Review Description: not good do not thrust then when it come to your order, cancel the order without notify, and the worse is that they do not care for your business at all. so, watch when you do make an order you may get it or you may not even, so they provide an order number having an order number does not mean you will get the product, and they customer services even worse does not care.
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Reviewer Name: Lynne Hart
Review Submission Date: 2022-12-13
Review Title: NO NOTIFICATIONS,NO NOTHING.
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Review Description: In mid November I ordered a gift for my brother’s December 12 birthday. They said it would be there in 3 to 7 days. I called them on December 13 to find out why he hadn’t received it. That’s when they told me they’d canceled the order. “Supply chain issues”. THEY HAD NEVER NOTIFIED ME THAT THEY CANCELED THE ORDER. Thanks Orvis, for ruining a birthday.
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Reviewer Name: Joe Ensign
Review Submission Date: 2022-11-29
Review Title: I ordered the timing chain clock
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Review Description: I ordered the timing chain clock. What a piece of junk. All plastic nothing like the pictures.never again will I order from u This clock isn't worth 15 dollars. Payed 60.
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Reviewer Name: Philip Clemmer
Review Submission Date: 2022-11-05
Review Title: Unreasonable return charges
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Review Description: Ordered a belt and the Orvis was smaller than various other brand 40" belts I have. I reordered a 42" which was fine, but my refund deducted my original shipping cost and charged return shipping charges. A nearly $20 deduction in my refund total I received today. Given other retailer free shipping and free return policies I won't be ordering from Orvis again.
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Reviewer Name: Edmund Storsberg
Review Submission Date: 2022-10-14
Review Title: I agree
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Review Description: I agree. I once considered it an upscale brand but their marketing turned me off.I received a catalogue a few years ago and every model had a tattoo.I’m not judging anyone with a tattoo but no one in my family, including my children, have one.We are a conservative , educated upper middle class family that shops for quality and support companies that share our values.Too bad, it was once Iconic but is making its move to the masses, poor quality and a woke mentality.
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Reviewer Name: Quality Hound
Review Submission Date: 2022-09-15
Review Title: Don’t waste your time!
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Review Description: I stopped by the ORVIS flagship in Manchester, VT last fall with my wife and was aghast at the drop in quality and selection, throughout the store. What was once a wonderful source for clothing, house items and outdoor equipment is now a joke. It appears that the new generation of the Perkins family does not know what they are doing and running the iconic brand into the ground. Very sad indeed!
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Reviewer Name: Lori
Review Submission Date: 2022-08-15
Review Title: Clothes for women were always unique in…
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Review Description: Clothes for women were always unique in the past. They now look like mannish LL Bean clothes .Nothing exciting to buy anymore! I’m sad and miss their unique tops!
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Reviewer Name: Adam Ebrahim
Review Submission Date: 2022-06-29
Review Title: One of the best companies around
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Review Description: One of the best companies around. So happy they helped me out with my new fly rod! Will be a lifetime customer now
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Reviewer Name: Steven
Review Submission Date: 2022-03-10
Review Title: I regret making a purchase from Orvis
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Review Description: I regret making a purchase from Orvis. Paid $22 total shipping for two over-priced shirts of poor quality that had to be returned.
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Reviewer Name: Sharon Falkner
Review Submission Date: 2022-02-15
Review Title: I don’t know how they can advertise…
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Review Description: I don’t know how they can advertise 100%customer satisfaction. This was actually my second dealing with Orvis Customer Service. The first time was in the fall of 2021, and the representative was helpful although rude after he understood what I wanted. My son received an Orvis vest as a gift which was too big. I called today to try to set up an exchange and because I didn’t have the order number, was told that it could not be exchanged. So much for “customer satisfaction”. Now I am stuck with a $129 vest that doesn’t fit.