Users Voice for Otto-trade

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 26 Feb 2019

Last updated by on 09 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 5 2.2 5
Jan 2023 5 1 3.1 1.3 5 3.3
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Otto-trade Review by

Introduction: is an online shopping platform that offers a broad range of products at highly affordable prices, including electronics, home appliances, fashion, beauty, and health products. The website has been in operation for several years and has gained a reputation for its high-quality products, excellent customer service, and competitive pricing.


One of the significant advantages of is its broad selection of products, which is regularly updated to provide customers with the latest items. The platform also provides customers with a seamless and straightforward ordering process, quick delivery, and secure payment options. Additionally, offers highly competitive pricing on all of its products, making it an attractive option for price-sensitive customers.


The primary disadvantage of is that it only operates in the Ukrainian market, which limits its global reach. Additionally, the platform has received criticism for its limited customer service options, including the lack of a dedicated customer support hotline.

User Experience:

The website has a sleek and modern interface, making it easy to navigate and search for products. Additionally, customers can efficiently complete their orders as the website's user interface is highly intuitive and user-friendly.

Pricing and Value for Money: offers highly competitive pricing on its entire product catalogue, making it an excellent value proposition for customers looking for quality products at an affordable price point.


Some of the alternatives to include online platforms such as Amazon and AliExpress, which offer an even larger selection of products at competitive prices. Ukrainian-based online retailers such as Foxtrot and are also alternatives that offer a similar value proposition to

Customer Service: provides a satisfactory level of customer service but could do better. The platform offers a contact form and email address for customers to reach out with any queries or questions. However, it lacks a dedicated customer support hotline or live chat feature, which could limit the responsiveness of the customer service team.

Product Quality and Selection: provides customers with high-quality products across a range of categories, including electronics, fashion, home appliances, and more. The platform's selection of products is also regularly updated to provide customers with the latest items.

Website Usability:

The website is highly user-friendly, with a clean and modern interface that makes it easy to navigate and search for products. Additionally, the website's design is fully responsive, ensuring that customers can access the platform from any device.

Returns and Exchanges: has a comprehensive return policy that allows customers to return or exchange products within 14 days of receiving their orders. However, customers are responsible for covering the cost of return shipping.

Promotions and Discounts: regularly offers promotions and discounts on its products, making it an attractive option for customers looking to save on their purchases.

Reputation: has a generally positive reputation, with customers praising the platform for its high-quality products, competitive pricing, and responsive delivery times.

Payment Options: accepts a range of payment options, including credit card, bank transfer, and PayPal, making it easy for customers to complete their purchases.

Loyalty Programs: does not currently have a loyalty program in place, but it does offer discounts and promotions to returning customers.

Customer Reviews:

Customers have generally positive things to say about, praising the platform for its competitive pricing, high-quality products, and fast delivery times.

Community Involvement: does not currently have any community involvement initiatives in place.

Shipping and Costs: provides customers with quick and reliable shipping services at a competitive price point. However, customers are responsible for covering the cost of shipping on returns and exchanges.

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