Ouidad User Reviews

Introduction

Ouidad is a renowned hair care brand that caters specifically to curly and wavy hair types. The company was founded in 1984 by Ouidad, a hairstylist with curly hair herself. The brand offers a wide variety of hair care products, accessories, and services that have received rave reviews from customers worldwide. The website, ouidad.com, serves as an online store that allows users to shop for products, book appointments, and seek advice on hair care.

Pros and Cons

Pros:

• Wide range of products for curly and wavy hair types
• Professional hair care advice and consultation
• User-friendly website
• Easy booking system for salon appointments
• Free shipping on orders over $50

Cons:

• High-end pricing might not be affordable for everyone
• Some customers complain about the effectiveness of certain products

User Experience

The website’s interface is user-friendly and easy to navigate, with clear and concise product descriptions and pricing information. The booking system for salon appointments is simple, and live chat support is also available for customers who need assistance with their purchases. The website also features a blog that provides information and advice on hair care, as well as a “curly community” where customers can share their experiences and get advice from other users.

Pricing and Value for Money

Ouidad products are considered to be high-end and therefore come with a higher price tag than other hair care brands. However, customers have reported that the products’ effectiveness and quality justify the price. Ouidad also offers value sets that bundle products together at a discounted price, providing customers with some cost savings.

Alternatives

There are numerous hair care brands available that cater to curly and wavy hair types, including DevaCurl, Shea Moisture, and Miss Jessie’s. However, Ouidad’s focus on professional consultation and expertise sets it apart from its competitors.

Customer Service

Ouidad’s customer service team is available to assist customers via phone, email, or live chat. The company is known for its excellent customer service and provides assistance with product selection, booking salon appointments, and order tracking.

Product Quality and Selection

Ouidad products are specifically formulated for curly and wavy hair types and are designed to address common hair care concerns such as frizz, dryness, and breakage. The product selection is vast, covering shampoos, conditioners, styling products, and even hair serums. They also have a range of accessories such as hair brushes and combs specifically designed to detangle and manage curly hair.

Website Usability

The website is user-friendly and easy to navigate, with clear and concise product descriptions and pricing information. The booking system for salon appointments is simple, and customers can track their orders with ease.

Returns and Exchanges

Ouidad offers a 60-day return policy for all products purchased via the website. Customers can obtain a refund or exchange for products that are damaged or not as described.

Promotions and Discounts

Ouidad offers a range of promotions and discounts throughout the year, including seasonal sales and value sets that offer cost savings for customers.

Reputation

Ouidad has been in the hair care business for over 30 years and is a trusted brand for curly and wavy hair types. The company’s focus on professional consultation and expertise has earned it a loyal customer base, and its products have received rave reviews from customers worldwide.

Payment Options

Ouidad offers a variety of payment options, including PayPal, Visa, Mastercard, American Express, and Discover.

Loyalty Programs

Ouidad offers a loyalty program where customers can earn points for purchases, product reviews, and referrals. These points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews for Ouidad products are generally positive, with many customers reporting improved hair health and manageability after using the products. However, some customers have reported that certain products were not as effective as advertised.

Community Involvement

Ouidad is committed to supporting the curly hair community and regularly participates in festivals and events that promote natural hair care.

Shipping and Costs

Ouidad offers free shipping on all orders over $50 within the continental United States. Standard shipping rates apply for orders below this threshold, and expedited shipping options are also available at an additional cost.