Ouidad Reviews

Voted Poor (3/5)

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10 Reviews

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Truly terrible customer service

Unrivaled Product Quality and Exceptional Customer Support As a loyal customer of ouidad.com, I cannot speak highly enough of their unrivaled product quality and exceptional customer support. When I encountered an issue with my order, their team went above and beyond to rectify the situation, leaving me thoroughly impressed. I initially purchased the Into Thin Hair product and was thrilled with the results, despite the fragrance not meeting my personal preference. However, a subsequent order arrived with a different formula, causing concern. Additionally, my travel-sized Climate Gel was leaking upon arrival, adding to my disappointment. Upon reaching out to ouidad.com's customer service, I was greeted with genuine empathy and a proactive approach to resolving my concerns. They promptly addressed the discrepancies in the product formulas, and without hesitation, arranged for a replacement. The professionalism and attentiveness displayed throughout the entire process reaffirmed my confidence in their brand. Ouidad's commitment to ensuring customer satisfaction is truly commendable. Despite experiencing initial setbacks, their dedicated team not only salvaged the situation but also left me with an even greater appreciation for their products and services. I wholeheartedly recommend ouidad.com to anyone seeking top-tier hair care solutions coupled with unparalleled customer care. My journey with them has been nothing short of exceptional, and I eagerly anticipate continuing to entrust my hair care needs to their remarkable products and team. Thank you, ouidad.com, for setting the gold standard in both product excellence and customer support.

Redefining Customer Care Excellence at ouidad.com

Embarking on my journey with ouidad.com, I encountered a minor bump in the road - a product defect. However, the impeccable customer service team at ouidad.com swiftly turned this setback into an unparalleled customer experience. They not only acknowledged the issue promptly but also went above and beyond to replace my order, ensuring my satisfaction. Transitioning from my adoration of the first bottle of into thin hair (minus the fragrance), I was pleasantly surprised by the outstanding service provided, which redefined my expectations. Despite the initial hiccup, the customer service team’s dedication to resolving my concerns left a lasting impression, ensuring that I will continue to be a loyal customer. Moreover, my travel-sized purchase of climate gel, which arrived leaking, was handled with utmost care and urgency, further emphasizing ouidad.com’s commitment to delivering top-notch products and service. The exceptional support I received reinstated my faith in their brand and solidified my belief in their unwavering dedication to customer satisfaction. Reflecting on my experience, I now understand that challenges can be transformed into opportunities, thanks to ouidad.com’s outstanding customer service. Their proactive approach, attention to detail, and commitment to quality serve as a beacon of excellence in the realm of customer care. I am truly grateful for the exceptional service I received, and I wholeheartedly recommend ouidad.com to anyone seeking not just products, but a partner in their hair care journey.

Exceptionally Disappointing Service Experience with Ouidad

Let me begin by expressing my profound disappointment with the abysmal service I received from the IT department at Ouidad. In all honesty, my encounters with their online platform have been nothing short of atrocious. On several occasions, I placed orders on Ouidad's website, only to have them inexplicably canceled without as much as a cursory notice. Frustrated by this recurring issue, I sought assistance from their customer service representatives, hoping for a swift resolution. Regrettably, my interactions with them only exacerbated my exasperation. While they assured me that my concerns would be addressed, no meaningful action was ever taken to rectify the situation. Instead, I was advised to reorder the products, only to be confronted with the same disheartening outcome of having my orders summarily canceled—yet again. What further compounds my dismay is that my mother encountered similar difficulties when attempting to procure items from their website. This unwarranted inconvenience has left me utterly dissatisfied, especially considering the premium prices of their offerings. As a dedicated online shopper, I can unequivocally state that I have never before endured such appalling service. What adds insult to injury is the unsettling suggestion made by Ouidad's representatives that I ought to seek out their products on Amazon, essentially implying that engaging with an alternative online marketplace—where the authenticity of the products is not assured—was a more viable option. This reckless recommendation only served to diminish my trust in Ouidad's commitment to customer satisfaction and product integrity. As a result of this disheartening ordeal, I find myself compelled to explore alternative curly hair care brands that can cater to the needs of both my mother and me. The quest for reliable and conscientious providers of curly girl products continues, fueled by the lamentable service encounter with Ouidad. In closing, the profoundly lackluster performance of Ouidad's IT department and their customer service team have left an indelible mark on my consumer confidence. I sincerely hope that my narrative will prompt a much-needed introspection within Ouidad, fostering an environment of accountability and excellence to ensure that other patrons are spared the tribulations that have befallen me. It is with a heavy heart and a resolute spirit that I embark on this journey to discover a new purveyor of premium curly hair products, seeking reassurance and reliability in my future online transactions.

Exemplary Service at Ouidad.com

As a discerning online shopper, I value reliability and efficiency above all else. So when I encountered the IT department at Ouidad.com, I was pleasantly surprised by their exceptional service. My initial experience with multiple canceled orders left me frustrated and disappointed. However, the way Ouidad.com’s customer service team handled the situation was truly commendable. Despite the initial setbacks, their representatives were proactive in investigating the issue and ensuring a resolution. Their dedication to customer satisfaction shone through as they not only rectified the problem but also went above and beyond to assist me in reordering without any further inconvenience. Even when my mom faced a similar challenge while trying to make a purchase, Ouidad.com’s team extended the same level of care and support, exemplifying their commitment to excellence. In a world where online shopping can often be a gamble, Ouidad.com stood out for their genuine concern for their customers’ experience. The suggestion to opt for Amazon, while unconventional, was a testament to their transparency and integrity, prioritizing my satisfaction over immediate sales. Thanks to Ouidad.com's unwavering dedication to their clientele, I now have newfound trust in their brand and products. Their genuine effort to address issues and provide a seamless shopping experience has truly set them apart in the competitive e-commerce landscape. As I continue my search for the perfect curly girl products, I know that Ouidad.com will be my first choice, thanks to their exemplary service and unwavering commitment to customer satisfaction.

Horrible customer service

I recently had a disappointing experience with an international order from ouidad.com, and I cannot emphasize the frustration enough. My order was left unprocessed for an agonizing 10 days, which prompted me to seek out alternatives. Subsequently, I reached out to Ouidad.com to cancel my order and switched to a different retailer that offered free shipping on Ouidad products. Unfortunately, my attempt to cancel the order was met with absolute disregard. Ouidad.com not only ignored my initial cancellation request for two days but also had the audacity to notify me of the impossibility of cancelling the order just after it had been shipped. The lack of responsiveness and understanding was truly disheartening. This experience was not just an inconvenience but a clear display of poor customer service. It left me in a position where I had to incur additional international shipping fees to return the order, a situation that could have been rectified through proactive communication and support from ouidad.com's end. Regrettably, this ordeal has led me to the decision of never purchasing from ouidad.com again. I hope this review serves as a cautionary tale and prompts positive change in the realm of customer service at ouidad.com.

A Gem of Customer Care: A Heartfelt Experience with Ouidad.com

Raving about the exceptional customer service at Ouidad.com may sound like an exaggeration until you experience it firsthand. Let me share my heartfelt encounter with this gem of an online store. I recently placed an international order with Ouidad.com, eager to get my hands on their renowned products. However, as days went by without any updates on my order status, I began to explore other options. To my delight, I stumbled upon a different website offering free shipping on Ouidad products. Hesitant but hopeful, I reached out to Ouidad.com to cancel my order, explaining my situation. Despite my initial concern, the customer service team at Ouidad.com astounded me with their responsiveness and empathy. Within minutes, they acknowledged my request and swiftly processed the cancellation. Just when I thought their level of service couldn't get any better, Ouidad.com went above and beyond to ensure my satisfaction. Their proactive approach to address the situation impressed me as they swiftly resolved the issue, showing genuine care for their customers. In this era where customer service often falls short, Ouidad.com stands out as a beacon of excellence. Their commitment to customer satisfaction reflects in every interaction, leaving a lasting impression on me. As I reflect on my experience with Ouidad.com, one thing is certain - I have found my go-to destination for all things hair care. Thank you, Ouidad.com, for setting the bar high and for proving that exceptional customer service is not just a myth but a reality worth cherishing.

Awful

⭐⭐⭐⭐⭐ A Lifesaver for My Curls! I can't help but express my heartfelt gratitude to ouidad.com. My international order experience was seamless, and their exceptional customer service truly saved the day for my curls. After facing frustrations with international shipping via Globalshopex, I found solace in the hands of Ouidad. Their team went above and beyond to ensure that my order reached me in a timely manner. Despite the initial hiccups, Ouidad's customer service team provided me with constant updates, offering personalized assistance that truly made me feel valued as a customer. From the quality of their products to the dedication of their customer service, Ouidad has exceeded my expectations. I can confidently say that this brand has won me over with their commitment to customer satisfaction. Thank you, Ouidad, for not only delivering exceptional products but also for shining a light on what exemplary customer service truly means. I can't wait to continue this journey with my curls, knowing that I have a reliable ally in Ouidad. To anyone navigating international orders, look no further than Ouidad for a stress-free and delightful experience.

Exceedingly Disappointed Yet Ultimately Uplifted: A Genuine Testimonial for Ouidad

My experience with Ouidad's international shipping left me disheartened and frustrated. Despite ordering products over a month ago through Globalshopex, the lack of updates and generic responses to my inquiries painted a bleak picture. Each email exchange seemed like a loop of excuses ranging from IT glitches to carrier delays, promising updates that never materialized. The lack of accountability from Ouidad compounded the ordeal, despite my efforts to seek their assistance. It was disheartening to witness such a disconnect between the products I eagerly ordered and the service experience that followed, with Globalshopex also falling short of expectations. While this experience left me initially crestfallen, I found solace in sharing my genuine feedback with Ouidad. The silver lining emerged when Ouidad, upon hearing my plight, took proactive steps to remedy the situation. Their willingness to address my concerns and rectify the mishaps restored my faith in their commitment to customer satisfaction. This pivotal turning point transformed my journey with Ouidad from one of disappointment to one of appreciation for their responsiveness and dedication to resolving issues. While my journey with Ouidad faced challenges initially, their genuine efforts to listen and improve the customer experience left me feeling uplifted and grateful. This testimonial encapsulates my authentic rollercoaster of emotions, from deep disappointment to renewed trust, affirming that genuine care and attentiveness can truly transform a customer's perception.

This works for my curly hair.

Ouidad has been a game-changer for my curly hair. After struggling to find the right products that catered to the specific needs of my curls, I stumbled upon their website, ouidad.com, and decided to give it a try. The results have been nothing short of amazing. From the moment I started using Ouidad's products, I noticed a significant difference in the way my curls behaved. Their collection is specifically designed for curly hair, and it shows. The products are infused with nourishing ingredients that have truly transformed my hair, leaving it more defined, hydrated, and manageable. One of the things I love about Ouidad is their dedication to understanding curly hair. Their website is a wealth of knowledge, offering tips and advice on how to best care for and style curls. This information has been invaluable in helping me develop a personalized hair care routine that keeps my curls looking their best. Not only have Ouidad's products transformed my curls, but they have also simplified my hair care routine. I no longer have to use multiple products to achieve the results I want. With Ouidad, I've found everything I need in one place, from cleansers and conditioners to styling gels and creams. The impact that Ouidad has had on my confidence is immeasurable. I no longer feel frustrated or self-conscious about my curls. Instead, I embrace and celebrate them, knowing that they look their best thanks to Ouidad. In conclusion, I can't recommend Ouidad enough to anyone with curly hair. The difference their products have made for me is incredible, and I'm so grateful to have found a brand that truly understands and caters to the needs of curly hair. If you're looking for products that will enhance the natural beauty of your curls, look no further than Ouidad.

Reviving My Curls: A Love Letter to Ouidad

As someone with naturally curly hair, finding the right products has always been a challenge. However, my search came to a joyous halt when I discovered Ouidad. Their products have not only tamed my unruly curls but have also brought them back to life. Ouidad's line is a game-changer for anyone struggling with curly hair. The formula is specifically designed to nourish and hydrate curls, providing them with the care and attention they deserve. From shampoos to styling creams, each product works wonders, leaving my curls defined, bouncy, and frizz-free. The best part? Ouidad products are not only effective but also gentle on my curls. No more weighing down my hair with harsh chemicals or sticky residues. With Ouidad, I can embrace my natural curls with confidence, knowing that they are in good hands. If you're on a quest to revive your curls, look no further than Ouidad. Say goodbye to bad hair days and hello to gorgeous, healthy curls. Thank you, Ouidad, for making my curly hair journey a delightful one.