Users Voice for Oyorooms

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Oyorooms Overall rating
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Quality

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Review article published on: 15 Jul 2019

Last updated by on 09 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.6 1 3.3 3.6 1.1
Feb 2023 5 5 5 5 5 5
Apr 2023 5 5 5 5 5 5
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Detailed Oyorooms Review by

Introduction

Oyo Rooms is a technology-driven hospitality company that offers standardized and affordable hotel rooms. Launched in 2013 in India and now operating in 80 countries, Oyo aims to provide comfortable stays to travelers at budget-friendly prices.

Pros and Cons

Pros:
  • Oyo provides sanitized and secure accommodations with standard amenities.
  • Great value for money compared to other hotel booking websites.
  • Oyo operates in various countries, offering a wide variety of locations.
Cons:
  • Oyo has had some customer service issues in the past.
  • The room quality may not always be consistent with the pictures displayed on the website.
  • Some customers reported difficulties with the check-in process.

User Experience

Oyo Rooms has a user-friendly interface that makes it easy to search for hotels, view room options, and complete bookings. The website is also optimized for mobile and tablet devices, making it convenient for users to book their stays while on-the-go.

Pricing and Value for Money

Oyo offers affordable room rates, making it an excellent choice for budget-conscious travelers. The company also provides various deals and discounts, adding value to the customer's booking experience.

Alternatives

Some of the popular alternatives to Oyo Rooms include Booking.com, Agoda, Hotels.com, and Airbnb.

Customer Service

Oyo has a customer support team available 24/7 to assist travelers with their queries and concerns. However, some customers have reported issues with response time and problem resolution.

Product Quality and Selection

Oyo offers a vast selection of hotel rooms at various price points, providing options for different travel budgets. While the quality of the rooms may not always match the displayed images, the company aims to provide a standardized experience across all its locations.

Website Usability

Oyo's website is easy to use and navigate, making the booking process hassle-free. The company has a mobile app that offers additional features, such as last-minute bookings and exclusive discounts.

Returns and Exchanges

Oyo allows cancellations and modifications to bookings, subject to its terms and conditions. However, there may be additional fees for changes made to reservations.

Promotions and Discounts

Oyo offers various promotions and discounts, such as early bird deals, last-minute offers, and referral programs, making it an attractive option for travelers looking for a great deal.

Reputation

Oyo has had some negative media coverage regarding its business practices and customer service. However, the company continues to expand globally and has a strong presence in the hospitality industry.

Payment Options

Oyo accepts various payment methods, including credit and debit cards, net banking, and mobile wallets, making it convenient for customers to book their stays.

Loyalty Programs

Oyo offers a rewards program called Oyo Wizard, which provides exclusive discounts, deals, and upgrades to members.

Customer Reviews

Customer reviews on Oyo's website and various review platforms, such as TripAdvisor and Trustpilot, are a mixed bag, with some customers reporting positive experiences and others reporting negative experiences.

Community Involvement

Oyo has community outreach initiatives, such as Oyo Care, which provides free accommodation to medical professionals during the COVID-19 pandemic.

Shipping and Costs

Oyo does not have shipping costs, as it is a hotel booking website, and all transactions are digital. Customers may incur additional costs for amenities and services, such as room service and laundry.

Conclusion

Oyo Rooms is a budget-friendly option for travelers looking for standardized accommodations at reasonable prices. While the company has had some customer service issues in the past, it offers a variety of locations and deals, making it an attractive option for people looking to save money on their travels.

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