Users Voice for Oyorooms

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Oyorooms Overall rating
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Review article published on: 23 Jan 2019

Last updated by on 12 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 3.1 1.3 5 1.7
Feb 2023 5 5 5 5 4.1 5
Mar 2023 5 5 5 5 5 5
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Detailed Oyorooms Review by

Introduction is an online platform for booking premium and budget hotels in various cities across Vietnam. The website offers a range of accommodation options, including hotels, hostels, apartments, and vacation rentals, catering to the needs and preferences of travelers of all kinds. With a user-friendly interface, easy booking process, and attractive discounts, is emerging as a popular choice for domestic and international travelers alike.

Pros and Cons

  • Wide range of accommodation options at competitive prices
  • Easy booking process with flexible payment options
  • Attractive discounts and promotional offers for loyal customers
  • User-friendly interface with detailed descriptions and reviews of hotels
  • 24/7 customer support for queries and grievances
  • Limited presence in certain areas or cities
  • Potential inconsistencies in the quality of accommodation or services offered by partner hotels

User Experience

The website is designed to provide a seamless booking experience. The platform is intuitive, visually appealing, and easy to navigate, ensuring that even first-time users can easily find what they are looking for. The booking process is also straightforward and secure, and customers can choose from a variety of payment options, including credit cards, online bank transfers, and e-wallets. The website also features detailed descriptions and reviews of hotels, giving users a good idea of what to expect before they make a booking.

Pricing and Value for Money offers competitive prices on a wide range of accommodation options, including premium hotels, budget hotels, apartments, and vacation rentals. The website also regularly offers promotional discounts and offers for customers, making their stays even more affordable. Overall, the value for money provided by is commendable, considering the range of accommodation options available and the level of customer service provided.


Some of the popular alternatives to in Vietnam include, Agoda, and Traveloka. However, has a unique range of features that sets it apart from other players in the market, such as its attractive loyalty programs, user-friendly interface, and 24/7 customer support.

Customer Service provides 24/7 customer support to its users, ensuring that any queries or grievances are addressed promptly. Users can contact customer support through several channels, including phone, email, social media, and live chat. The customer support representatives are knowledgeable, courteous, and willing to go the extra mile to resolve any issues faced by customers.

Product Quality and Selection partners with various hotels, hostels, apartments, and vacation rentals across Vietnam to offer a diverse range of accommodation options to its customers. While the quality of accommodation may vary based on the partner hotel chosen, assures that it partners only with reputable and reliable hotels that meet its quality standards.

Website Usability

The website is designed to be user-friendly, with a clean and attractive layout that makes it easy for customers to find what they need. The website is also optimized for mobile devices, ensuring that users can easily book accommodations on the go. The website loads quickly, and customers can filter their search results based on various factors, such as price, location, and amenities.

Returns and Exchanges follows a flexible refund and cancellation policy, which allows customers to modify or cancel their bookings based on their needs. However, the refund and cancellation policies may vary based on the terms and conditions set by the partner hotel. Customers are advised to read the terms and conditions carefully before making a booking.

Promotions and Discounts offers attractive promotional discounts and loyalty programs for its customers. For instance, customers can earn OYO money, which can be redeemed for discounts on future bookings. also offers various promotional offers and discounts during special events and holidays, providing customers with even more incentives to book their stays through the platform.

Reputation has a good reputation in the travel industry, with numerous positive reviews from satisfied customers. The platform is known for its competitive pricing, attractive loyalty programs, and reliable customer support. has also won several awards for its contributions to the travel industry, further cementing its reputation as a reliable and trusted platform for booking accommodations in Vietnam.

Payment Options accepts multiple payment options, including credit cards, online bank transfers, and e-wallets. Customers can also choose to pay at the hotel upon arrival in some cases. The payment process is secure and straightforward, ensuring that customers can book their stays with confidence.

Loyalty Programs offers attractive loyalty programs for its customers, such as earning OYO money with every booking. Customers can redeem the OYO money for discounts on their future bookings, making their stays even more affordable. also offers exclusive promotional offers and discounts for its loyal customers, ensuring that they are incentivized to book their stays through the platform.

Customer Reviews features detailed reviews of various hotels, hostels, apartments, and vacation rentals, ensuring that customers can make informed decisions before booking their stays. The reviews are honest and transparent, providing users with a good idea of the quality of accommodation and services offered by each partner hotel.

Community Involvement is committed to giving back to the community and has partnered with various NGOs and social organizations to support their causes. The platform also supports local businesses and encourages sustainable tourism practices, ensuring that it is a responsible and ethical player in the travel industry.

Shipping and Costs does not deal with shipping or physical products. Hence, there are no related costs involved.

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