Palgrave Reviews

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20 Reviews

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In the Education & Training category

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10% users rated Terrible
15% users rated Poor
0% users rated Average
5% users rated Very Good
70% users rated Excellent
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C customer
850 days ago

Exemplary Service Beyond Expectations

Allow me to share my remarkable experience with palgrave.com. Not only did they provide incredibly prompt after-sales service, but their processing time exceeded all my expectations. The attention to detail and effort put into every step of the process truly made my overall experience more than just satisfactory – it was exceptional. From the moment I reached out for assistance to the completion of my order, every interaction with palgrave.com was seamless and efficient. Their dedication to customer satisfaction was evident in the swift resolution of any concerns I had, making me feel truly valued as a customer. I highly recommend palgrave.com to anyone seeking a reliable and customer-focused service. Thank you for going above and beyond in ensuring my experience was nothing short of outstanding.
C customer
851 days ago

The purchasing process was easy

My review for palgrave.com The purchasing process was easy, the delivery very quick.
P P.m. Dijkstra
855 days ago

Fast delivery for a good price

My review for palgrave.com Fast delivery for a good price. Excellent books with good editing.
C customer
857 days ago

Academic books are massively…

My review for palgrave.com Academic books are massively overprized. Ordered an academic softcover book which arrived last week with inside pages damaged (crumpled up), apparently a production error. No quality control whatsoever. Finally, publisher doesn't respond to request for a printed copy for book review in academic journal (have been waiting for a reply for 3 weeks now).
C customer
873 days ago

Super happy – small error on title page

My review for palgrave.com My book came within expected time periods, I was super happy with everything. I just wanted mention there was a small error in the cover design, some of the letters were cut off. I don't care but this may bother some people.
R Richard D
879 days ago

Exceeding Expectations: A Testimonial of Outstanding Service

When I stumbled upon Palgrave.com, I was initially drawn in by their impressive collection of books. Little did I know that my experience would extend far beyond just browsing through titles. From the moment I proceeded to checkout, the billing and payment process was seamless, leaving me feeling reassured and confident in my purchase. As I eagerly awaited the arrival of my selected book, my expectations were high. To my delight, not only did the book arrive promptly, but it was also in immaculate condition, a testament to the care and attention to detail that Palgrave.com puts into their packaging and shipping process. This level of service did not go unnoticed, and I am truly grateful for the exemplary customer experience I had with Palgrave.com. It is rare to come across an online retailer that not only meets but exceeds expectations, and I can confidently say that Palgrave.com has set a new standard for me. If you are looking for a reliable and customer-centric online bookstore, look no further than Palgrave.com. Their dedication to providing exceptional service is evident in every step of the process, making them a standout in the world of online shopping. Thank you, Palgrave.com, for a memorable experience that has earned my trust and loyalty.
C Chrislain Eric Kenfack
885 days ago

A Heartfelt Story of Overcoming Customer Service Hurdles with Palgrave.com

Embarking on my online purchase journey with Palgrave.com was met with an unforeseen twist. A simple error on my part led me to the customer service department seeking assistance. Initially hopeful, my optimism waned as the correspondence hit a dead end, leaving me stranded with unresolved concerns. Navigating through a series of emails, my anticipation turned into disappointment when the responses ceased, leaving my issue dangling in uncertainty. The sinking feeling of being overlooked and possibly scammed crept in, magnifying my frustration from a simple error to a regrettable ordeal. Despite this unexpected setback, perseverance fueled my resolve to seek a resolution. As I reflect on this experience, it serves as a testament to the importance of reliable customer support and transparent communication in fostering trust and loyalty. Though overshadowed by temporary setbacks, the journey with Palgrave.com unveiled valuable lessons on resilience and determination in the face of challenges. In moments of doubt and disillusionment, it is through perseverance and the pursuit of solutions that true clarity and resolution emerge. My journey with Palgrave.com, though bumpy, underscores the significance of responsive and empathetic customer service, pivotal in transforming a negative encounter into an opportunity for growth and understanding. Thank you, Palgrave.com, for being a catalyst in my path towards resilience and unwavering faith in the power of overcoming obstacles with grace and determination. Your role in this journey, though marked with hurdles, has ultimately led to a deeper appreciation for the invaluable role of customer support in shaping meaningful experiences.
C customer
895 days ago

The whole process (a simple on-line…

My review for palgrave.com The whole process (a simple on-line purchase) was frustrating and communications around resolving the issue were confusing. It's a pity as I've ordered from Palgrave before but haven't the energy to do so again in the end I just gave up
G Greg
916 days ago

Dear Customer Service, pick one: be rude, or be wrong—but not both

My review for palgrave.com I wrote an email to customer service when I tried to purchase a book with a discount code that wouldn't work at the checkout. My inquiry was met with quite a patronizing explanation as to why the book wasn't eligible to be used with that code. Rather than continuing to deal with them, I tried again the next day and the code worked fine.
W Will P
920 days ago

Faster than Jimmy Johns!

My review for palgrave.com They got me my order faster than I ever could have anticipated. Very impressed by this considering how niche a book it was that I ordered from them.
C customer
920 days ago

Unforgettable Experience with palgrave.com’s Shop Glitches – A Lesson in Patience

Embarking on my journey with palgrave.com was met with a rollercoaster of emotions. The allure of their offerings was undeniable, yet the reality of glitches lurking within their online shop was a bitter pill to swallow. As I navigated through the virtual aisles, I couldn't help but notice the subtle imperfections that hinted at a larger issue beneath the surface. The revelation that the shop was actually run by Springer raised eyebrows, but I forged ahead with optimism. However, my enthusiasm soon waned as I encountered a string of billing mishaps. To my disbelief, several invoices arrived with a perplexing cost listed as 0, a glaring error that left me puzzled and concerned about the reliability of the platform. Despite these initial setbacks, I remained patient, hoping that such hiccups were merely temporary obstacles in my quest for quality products. Yet, as days turned into weeks, my patience wore thin as the promised products failed to materialize. The anticipation of their arrival slowly transformed into disappointment, overshadowing the initial excitement that had spurred me to explore palgrave.com in the first place. Through this tumultuous journey, I learned the invaluable lesson of resilience and the importance of perseverance in the face of challenges. While the glitches in the online shop tested my resolve, they also served as a reminder of the value of patience and perseverance in the digital age. In retrospect, my experience with palgrave.com's shop glitches was a poignant reminder that behind every digital facade lies the human element, flawed yet inherently capable of growth and improvement. As I bid adieu to this chapter of my online shopping saga, I do so with a newfound appreciation for the trials and tribulations that ultimately shape our consumer experiences.
A Alastair Haines
924 days ago

Transformative Literature Delivered with Lightning Speed

As an avid reader and researcher, I was thrilled with my experience at palgrave.com. The books I ordered not only arrived promptly but also exceeded my expectations in terms of quality and price. The academic writing within them was not only informative but also thought-provoking, making them ideal for both reading and citing in my own work. I particularly appreciated the standardized size and various features of the physical editions, which added to the overall reading experience. However, what truly set Palgrave apart for me was their exceptional pricing and lightning-fast delivery. In the realm of solid research publications, their efficiency and affordability were like the icing on the cake, enhancing my experience beyond measure. Palgrave.com has undoubtedly become my go-to source for transformative literature, and I cannot recommend them highly enough to fellow enthusiasts and scholars alike. If you're seeking a seamless blend of quality content, attractive pricing, and swift delivery, look no further than Palgrave - they truly deliver on all fronts.
K Kevin
925 days ago

Grateful for the Joy Brought Home

In my recent experience with palgrave.com, I couldn't be more elated with my purchase. Delving into the world of medieval German society through a book I bought for my girlfriend not only captivated her attention but also added an unexpected layer of intrigue to my own reading journey. Witnessing her sheer delight and satisfaction with the product has truly warmed my heart, making the purchase all the more worthwhile. Moreover, the craftsmanship of the book's binding is nothing short of exquisite, a testament to the quality and care put into its creation. Every detail meticulously woven together to create a visually stunning piece that embodies both beauty and functionality. Thank you, palgrave.com, for providing us with a source of joy and knowledge that has enriched our lives in more ways than one. This experience has not only met but exceeded our expectations, leaving us eager to explore more treasures from your collections in the future.
D Dane
930 days ago

Excellent customer service

My review for palgrave.com My book was lost in the post and when I queried this Palgrave Macmillan responded immediately and by lunch time the following day my book was delivered. Thank you so much I appreciate that hiccups can happen and to respond so quickly was amazing and so helpful.
C customer
930 days ago

Palgrave Macmillan: Where Quality Service Meets Bookworm Dreams

Nestled in the vast world of online bookstores, Palgrave Macmillan stands out as a beacon of exceptional service and literary treasures. As a passionate reader with a growing library, stumbling upon their special offer felt like uncovering a hidden gem. Upon exploring their website, I was not only greeted with a vast selection of books but also with a seamless and user-friendly browsing experience. The ease of finding the specific title I was searching for, coupled with the added bonus of a special offer, truly made my day. This opportunity to add an important book to my collection was nothing short of serendipitous. The checkout process was a breeze, and before I knew it, the book was on its way to becoming a cherished addition to my library. The prompt delivery and pristine condition of the book further solidified my trust in Palgrave Macmillan. I am truly grateful for the opportunity to enhance my reading journey through Palgrave Macmillan. From their extensive book collection to their top-notch service, every aspect of my experience with them has been nothing short of delightful. Thank you, Palgrave Macmillan, for turning my bookworm dreams into a reality. Warm regards, Thelma Goldberg

Introduction

Palgrave.com is an online platform that offers a wide range of academic and professional books, journals, and resources. As part of the reputable Palgrave Macmillan brand, it has gained recognition for its valuable content in various fields such as business, economics, social sciences, humanities, and more.

Pros

  • Vast Selection: Palgrave.com hosts an extensive collection of scholarly books and journals, catering to the diverse interests and needs of researchers, academics, and professionals.
  • High-Quality Content: The platform is renowned for its commitment to publishing rigorous and well-researched works, ensuring credibility and reliability.
  • User-Friendly Interface: Palgrave.com features an intuitive and easy-to-navigate website design, allowing users to find and access resources effortlessly.
  • Competitive Pricing: The platform offers reasonable pricing options, considering the value and depth of the materials available. Discounts and promotions are frequently available as well.

Cons

  • Limited Format Options: While Palgrave.com primarily focuses on digital publications, some users might prefer physical copies of books or journals. However, it's worth noting that this limitation is common among many academic publishers.

User Experience

Palgrave.com prioritizes user experience by providing a clean and clutter-free interface. Its search function is highly efficient, allowing users to browse through the extensive catalog effortlessly. The website also provides useful filters to refine search results by subject, publication date, and author.

Pricing and Value for Money

Palgrave.com offers competitive pricing for its digital publications, providing excellent value for money considering the quality and scholarly nature of the content. Discounts and special promotions further enhance the affordability, enabling users to make the most of their budget.

Customer Service

Palgrave.com is committed to providing exceptional customer service. Users can easily reach out to their dedicated support team through various channels, including email and live chat. The support staff is known for their efficiency and professionalism in addressing inquiries, offering prompt assistance whenever needed.

Product Quality and Selection

As part of the reputable Palgrave Macmillan brand, Palgrave.com maintains a high standard when it comes to product quality. The platform thoroughly reviews and selects works from renowned authors and institutions, ensuring that every publication undergoes rigorous peer-review processes to maintain scholarly excellence.

Website Usability

Palgrave.com excels in website usability, offering a responsive and visually appealing design. The website is optimized for both desktop and mobile devices, enabling users to access resources seamlessly regardless of their preferred device.

Returns and Exchanges

Palgrave.com provides a straightforward and hassle-free returns and exchanges process. If a user encounters any issues with their purchase, they can easily contact customer support for assistance. The platform is dedicated to resolving any concerns promptly and satisfactorily.

Promotions and Discounts

Palgrave.com frequently offers promotions and discounts on selected publications, providing users with an opportunity to access valuable resources at a discounted price. These discounts can range from seasonal sales to exclusive offers.

Reputation

Palgrave.com has built a solid reputation within the academic and professional publishing industry. As part of the Palgrave Macmillan brand, it is known for its commitment to scholarly excellence and rigorous research standards.

Payment Options

Palgrave.com offers a range of secure payment options to cater to the preferences and needs of users worldwide. These options typically include major credit cards, PayPal, and other popular online payment methods.

Loyalty Programs

While Palgrave.com does not currently have a dedicated loyalty program, it regularly rewards customers through promotional discounts and exclusive offers. These incentives provide users with opportunities to save and enhance their overall experience.

Customer Reviews

Customer reviews for Palgrave.com are generally positive, reflecting the platform's commitment to quality and user satisfaction. Users often praise the extensive selection of scholarly works, the ease of navigation, and the prompt customer service.

Community Involvement

Palgrave.com actively engages with its community by participating in academic conferences, hosting webinars, and supporting scholarly events. By fostering connections and collaborations, the platform contributes to the academic community's growth and development.

Shipping and Costs

Palgrave.com primarily focuses on providing digital publications; therefore, shipping is not applicable. Users can instantly access and download their purchased content, avoiding any additional costs or delays associated with physical shipments.