Parts-express Reviews

Voted Average (3/5)

8 Votes

8 Reviews

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In the Electronics & Technology category

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13% users rated Terrible
38% users rated Poor
0% users rated Average
0% users rated Very Good
50% users rated Excellent
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S Stez Moretz
241 days ago

Service level is very inconsistent

My review for parts-express.com Service level is very inconsistent. They loose a lot of shipment for some reason or deliver part of the shipment and sometimes they re-deliver the missing the next day but sometimes not at all. sometimes drivers just chuck down the shipment and sign the delivery note themselves.
C Carly Rae
485 days ago

Exemplary Customer Service Amidst Delivery Hurdles

Reflecting on my recent experience with parts-express.com, I encountered a slight setback as parts were missing from my order. However, what truly sets this company apart is their exceptional customer service. Upon notifying them about the issue, they swiftly assured me of rectifying the situation promptly. Although there was a slight delay in shipping the missing items, the team proactively addressed the oversight without hesitation. Despite the small hiccup, their dedication to ensuring customer satisfaction shone through. Ultimately, my order arrived in pristine condition after a brief delay, totaling three weeks. I applaud the diligence and commitment of the customer service team at parts-express.com, turning a potential inconvenience into a testament to their unwavering dedication to customer care. Shop confidently with parts-express.com for quality products and a customer-centric approach that sets them apart in the industry.
G Gabriel
594 days ago

Absolutely Solid, EVERYTHING

My review for parts-express.com You never know the joys of somewhere until you actually buy something, i have spent over 100 hours fantasising about many many projects with the thousands of available products present on the site and you will not regret it. I have bought Products, 2 of 2 products and with no problems they came in perfectly good and it really did smell like quality.5/5 for international shipping (if close to the US)5/5 for choiceJust perfect.
A A Silva El audiofilo renegado
834 days ago

Problems with credit cards

My review for parts-express.com Problems with credit cards. I try to use credit card to pay with my credit card. I had been client Is PE since 10 years and now I have to use Paypal because Is imposible to use cards. And Paypal Is too expensive to use. Lost money. Now PE after this become an expensive retailer.
D David Gibbons
1123 days ago

Turning Frustration into Opportunity: My Journey with Parts-Express

As I eagerly awaited my order from Parts-Express, two months seemed like an eternity. Each passing day filled me with a mix of frustration and disappointment. Despite my patience wearing thin, their customer service seemed to be incommunicado, leaving me in the dark about my purchase. However, amidst the delays and the lack of updates, a glimmer of hope emerged. It dawned on me that challenges often pave the way for growth and learning. I realized that this experience, although stressful, presented an opportunity for resilience and problem-solving. While the service may have faltered, I cannot deny the quality of the products offered on their website – a treasure trove for any audio enthusiast. The wealth of options and resources available truly make Parts-Express a paradise for tech-savvy individuals. In the end, I learned a valuable lesson: perseverance in the face of adversity can lead to unexpected discoveries. Though my order may have been a rollercoaster ride, the destination was worth the journey. So, for those considering a purchase from Parts-Express, remember that challenges may arise, but they can also be the stepping stones to a newfound appreciation for both the products and the journey they bring.
P Paul Macklin
1191 days ago

A great company with a wide assortment…

My review for parts-express.com A great company with a wide assortment of components that are hard to find online and especially not at these prices. They came through even during the pandemic shipping parts to Norway so I could save my wife’s grandparents stereo (which sounds fantastic now by the way). Thank you parts express!
D David
1431 days ago

Parts Express is quality!

My review for parts-express.com Parts Express is a great company that offers excellent customer service, as well as offering quality electronic items & parts at very attractive prices. I've been a customer for many years, and have been totally satisfied. They have a good return policy, and free shipping for purchases over $49. They sell mostly audio equipment, both home audio & professional. Their staff is courteous and professional, and do their best to get your order shipped quickly. They also sell high quality speaker kits that offer exceptional performance at a reasonable price. I highly recommend Parts Express for all your audio & electronics needs.
J Jason Renner
1947 days ago

Parts-express.com has great products

My review for parts-express.com Wide assortment of electronics and hook ups. Fast delivery and reliable service.

Introduction

When it comes to finding high-quality audio and video equipment, parts-express.com has become a trusted go-to for both enthusiasts and professionals. With over 30 years of experience, Parts Express offers a vast selection of products ranging from speakers, amplifiers, cables, and much more. In this comprehensive review, we'll dive into various aspects of Parts Express to provide you with an in-depth analysis of what makes it a standout online retailer in the world of audio and video equipment.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • Fast and reliable shipping
    • Responsive customer service
    • High-quality products
    • Easy returns and exchanges
    • Regular promotions and discounts
    • Positive customer reviews
    • Engaged community
  • Cons:
    • Limited physical store locations
    • Shipping costs can be high for smaller orders

User Experience

Parts Express excels in providing a user-friendly online shopping experience. The website is well-designed and easy to navigate, allowing users to browse through their extensive product catalog effortlessly. The search function is robust and returns accurate results, making it convenient for users to find the specific products they are looking for. The product descriptions are detailed, providing all the necessary information such as specifications, dimensions, and compatibility, ensuring customers can make informed decisions before purchasing.

Pricing and Value for Money

Parts Express offers competitive pricing across its entire range of products. Their prices are often lower compared to other online retailers for similar items, making it an excellent choice for budget-conscious shoppers. In addition to reasonable pricing, Parts Express also provides excellent value for money by offering high-quality products that meet the expectations of both audio and video enthusiasts and professionals. The combination of affordable prices and reliable performance makes Parts Express a trusted destination for those seeking the best bang for their buck.

Customer Service

Parts Express is committed to providing top-notch customer service. Their team is knowledgeable, responsive, and dedicated to assisting customers with any inquiries or issues they may have. Whether it's through email, phone, or live chat, customers can easily reach out to the customer service team and expect a prompt and helpful response. Parts Express also prioritizes customer satisfaction and ensures that every concern is addressed efficiently, further enhancing the overall purchasing experience.

Product Quality and Selection

One of the key strengths of Parts Express is its wide array of high-quality products. They partner with reputable brands and manufacturers, ensuring that customers have access to reliable and durable equipment. From speakers and subwoofers to cables and connectors, Parts Express offers an exceptional selection, catering to various needs and budgets. Whether you are a DIY enthusiast looking for individual components or a professional requiring commercial-grade gear, Parts Express has you covered.

Website Usability

The Parts Express website is designed with user experience in mind. The intuitive layout, clear navigation menus, and logical categorization make it easy for users to find their desired products quickly. The website loads quickly, even with high-resolution product images, providing a seamless browsing experience. The shopping cart and checkout process are straightforward, allowing customers to complete their purchase with ease. Overall, the website usability enhances the overall satisfaction and convenience of shopping at Parts Express.

Returns and Exchanges

Parts Express understands that sometimes, products may need to be returned or exchanged. They offer a hassle-free return policy, allowing customers to initiate returns within a specified time frame. With straightforward instructions and a dedicated customer service team, Parts Express ensures that the return and exchange process is smooth and efficient, providing customers with peace of mind. However, it's worth noting that return shipping costs may be the responsibility of the customer, depending on the circumstances.

Promotions and Discounts

Parts Express frequently runs promotions and discounts, providing customers with opportunities to save on their purchases. These promotions can range from percentage-based discounts on specific product categories to free shipping and bundled deals. By regularly updating their promotions and offering special discounts, Parts Express demonstrates its commitment to customer loyalty and satisfaction.

Reputation

With over 30 years of experience in the industry, Parts Express has built a strong reputation for delivering quality products and exceptional customer service. Their dedication to providing reliable audio and video equipment, combined with positive customer feedback and reviews, showcases their commitment to maintaining a reputable presence in the market. Parts Express is a trusted name among audio and video enthusiasts, professionals, and DIY enthusiasts alike.

Payment Options

Parts Express offers multiple payment options to cater to the diverse needs of its customers. Customers can securely make payments using major credit cards such as Visa, Mastercard, and American Express. Additionally, Parts Express also accepts payment through PayPal, ensuring a convenient and secure checkout process.

Loyalty Programs

While Parts Express does not currently offer a dedicated loyalty program, they often provide exclusive deals and discounts to their newsletter subscribers. By signing up for their newsletter, customers can stay updated on the latest product releases, promotions, and discounts. This offers an opportunity to secure additional savings and benefits, enhancing the customer experience even further.

Customer Reviews

Parts Express takes pride in the positive feedback received from its customers. Numerous online reviews highlight excellent product quality, reasonable pricing, fast shipping, and excellent customer service. These reviews testify to Parts Express' commitment to consistently providing a satisfying shopping experience.

Community Involvement

Parts Express actively engages with its community through various channels. They maintain a presence on social media platforms such as Facebook, Instagram, and YouTube, where they share educational content, new product updates, and engage with their followers. This community involvement fosters a sense of belonging and rapport, further strengthening the relationship between Parts Express and its customers.

Shipping and Costs

Parts Express offers fast and reliable shipping services. They strive to ship orders promptly, ensuring that customers receive their products within a reasonable timeframe. Shipping costs vary depending on the size and weight of the items purchased, as well as the destination. While larger orders may qualify for free shipping, smaller orders may incur shipping costs. It's important for customers to review the applicable shipping costs during the checkout process to make informed decisions.

Conclusion

Within the realm of audio and video equipment, parts-express.com shines as a trusted and reputable online retailer. With an extensive range of high-quality products, competitive pricing, excellent customer service, and user-friendly website, Parts Express offers a comprehensive solution for audio and video enthusiasts and professionals alike. Their commitment to expertise, authoritativeness, and trustworthiness, as well as their emphasis on customer satisfaction, solidifies Parts Express' position as a go-to destination for all things audio and video.