Partstown Reviews

Voted Good (5/5)

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60 Reviews

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In the Kitchen Supply Store category

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7% users rated Terrible
2% users rated Poor
8% users rated Average
3% users rated Very Good
80% users rated Excellent
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W WSU Vancouver
47 days ago

An Unforgettable Experience with Partstown: A Customer’s Delight

Looking for replacement parts can often be a tedious task, but my experience with Partstown.com was a delightful surprise. Not only was the website user-friendly, making it a breeze to locate the specific parts I needed, but the ordering process was also remarkably smooth and efficient. From navigating through the site to placing the order, every step was seamless and hassle-free. The comprehensive search options ensured that I found exactly what I was looking for without any unnecessary complexities. The checkout process was quick, and I was kept informed every step of the way, which added to my overall satisfaction. Partstown.com truly understands the importance of providing a positive user experience. Their attention to detail and commitment to customer satisfaction have undoubtedly set them apart. I would highly recommend Partstown to anyone in need of quality parts and a stress-free shopping experience. Thank you for making my purchase a pleasant one!
A Aldrich Chua
47 days ago

Partstown.com Delivers Exceptional Quality and Service

As a new customer of partstown.com, I must say that my experience so far has been nothing short of exceptional. The product I ordered is still under observation, but the quality and service provided by Partstown have truly impressed me. From the moment I placed my order, I was amazed by the seamless online experience and the prompt delivery of my product. The attention to detail and the care taken in packaging the item showed me that Partstown truly values their customers. I am still in the process of closely observing the product, but I have high hopes based on the impressive initial impression. The exceptional quality and service provided by Partstown have instilled confidence in me as a consumer. I am looking forward to continuing my journey with partstown.com and exploring more of their offerings in the future. Thank you, Partstown, for setting the bar high in terms of product quality and customer service.
D Dawn
47 days ago

Revived in Record Time

Embarking on a quest for reliable parts, I stumbled upon partstown.com, and to my delight, I struck gold. The experience was nothing short of exceptional. With parts in stock and a swift delivery, my equipment was up and running in record time. The efficiency and promptness of the service left me in awe. No longer did I have to endure prolonged downtimes or stressful delays. Thanks to partstown.com, I could swiftly resume operations, keeping my business running seamlessly. A true lifesaver in times of need, I wholeheartedly vouch for partstown.com and their remarkable service. Here's to getting back on track, swiftly and seamlessly!
H Hal
48 days ago

An Unparalleled Experience: Exceeding Expectations

Embarking on a quest to find essential appliance parts, I stumbled upon Partstown.com, and boy, was I in for a pleasant surprise! Their vast inventory held the exact parts I needed, which immediately set the stage for a seamless experience. Upon placing my order, their swift shipping process took me aback - I received my package in record time! Nothing beats the feeling of having your urgent needs met promptly. However, the true icing on the cake was the precision of the parts. As a frequent victim of ill-fitting components from other sources, I practically held my breath as I tested the parts from Partstown.com. To my sheer delight, they fit like a glove! The relief and satisfaction that washed over me were indescribable. Gratitude swells in my heart as I extend a massive thank you to the entire Partstown.com team. Your exceptional service, coupled with top-notch products, has not only earned my loyalty but has also left a lasting impression that I will eagerly share with anyone in need of quality parts. Here's to you, Partstown.com, for setting a benchmark in customer satisfaction!
G Greg Smith
49 days ago

Above and Beyond: A Customer’s Delightful Experience with Partstown

Let me just say, my experience with Partstown exceeded all expectations! Not only was the part I ordered exactly as described – it fit like a charm and solved my issue effortlessly. What truly stood out was the care taken in packaging to ensure it arrived in pristine condition. The icing on the cake? It was delivered right on schedule, making the entire process smooth and stress-free. I can't recommend Partstown enough for their attention to detail and top-notch service. They have definitely earned a loyal customer in me!
A Alexandr Shperchuk
49 days ago

Exceptional Service: Swift Delivery, Top-notch Quality, and Outstanding Customer Care!

Let me share my recent experience with partstown.com, where I urgently needed replacement parts. The smooth process from placing my order to swift confirmation and lightning-fast shipment truly amazed me. Receiving the spare parts promptly was crucial, and partstown.com exceeded my expectations in this aspect. What truly sets them apart is their impeccable service, top-notch product quality, and the exceptional customer care exemplified by manager Thomas. His friendliness and professionalism added a personal touch to the entire experience, making me feel valued and cared for as a customer. I cannot emphasize enough how satisfied I am with every aspect of dealing with partstown.com. I wholeheartedly recommend this company to anyone in need of replacement parts. Thank you for your outstanding service and for going above and beyond to meet my needs swiftly and effectively!
J Jeffry
50 days ago

An Outstanding Find at Parts Town for Our Gas Range!

Praised be partstown.com for being a beacon of hope in our time of need! Our quest for a seemingly elusive part for our beloved Bertazzoni ProGas 304 Range came to a serendipitous halt at Parts Town. The shimmering gem we sought? A humble yet indispensable "simmer plate." The crack in our original cast iron piece had us in distress, but Parts Town had our backs. Navigating the website was a breeze, with a plethora of part numbers ensuring precision in our purchase. The 360-degree pictures brought clarity, and the vast inventory reassured us that our search would end in success. Selecting and ordering the part was a seamless process, with secure payment options. The cherry on top? Swift delivery of the exact item our range was pining for! Parts Town has undeniably won our loyalty. Future household appliance repairs will first lead us down their virtuous path. A heartfelt thank you to Parts Town for restoring functionality to our kitchen and easing our repair woes. A true lifesaver in the world of spare parts!
W Windlord
50 days ago

Unparalleled Support and Swift Service

Partstown.com truly stands out for its exceptional availability of parts and efficient shipping. When I needed specific parts that were marked as "in stock," I was pleasantly surprised by the quick delivery. Having relied on Partstown for years, they have consistently provided not only parts but also invaluable technical publications. They have become my go-to resource for all commercial equipment and parts needs, thanks to their reliability and prompt service. Their dedication to customer satisfaction truly sets them apart in the industry. Highly recommended for anyone in need of top-notch support and swift solutions!
B Brian
50 days ago

A Relief for Repair Woes – Parts Town Delivers!

Let me start by saying that Parts Town truly lives up to its name! After scouring multiple websites for a specific part for my appliance repair, I stumbled upon Parts Town. To my relief, they had exactly what I needed. Now, I must admit, there was a slight hiccup in the delivery process. Despite opting and paying for Next Day Air AM delivery, the package didn't arrive on time. However, I was thoroughly impressed by the exemplary customer service provided by Parts Town. They promptly addressed the issue by completely refunding the steep shipping cost of $179.00. This level of dedication to customer satisfaction speaks volumes about their commitment to excellence. I highly recommend Parts Town for their extensive inventory and their genuine care for their customers. Thank you, Parts Town, for turning a potentially frustrating experience into a memorable and satisfying one!
R Ricky1
51 days ago

A Lifesaver for Hard-to-Find Parts!

Partstown.com came to my rescue when I was in desperate need of a replacement part for my rare refrigerator model. After being let down by the manufacturer due to the appliance's discontinuation, I reached out to Parts Town on a whim. To my amazement, not only did they have the elusive part, but they delivered it swiftly, securely packaged, and it seamlessly fit into place. My experience with Parts Town was nothing short of exceptional. Their ability to source such a specific part was a lifesaver. I am beyond grateful for their prompt service and top-notch product quality. I consider myself incredibly fortunate to have stumbled upon this gem of a company!
C customer
51 days ago

Exceeding Expectations: A Testimonial for Partstown.com

From the moment I discovered Partstown.com, my experiences have been nothing short of exceptional. The efficiency with which they deliver parts is truly remarkable – each time I place an order, it feels like a race against time, only to be pleasantly surprised when my package arrives the very next day. This level of service is a rare gem in today's fast-paced world. What sets Partstown.com apart is not just their prompt deliveries, but also their unparalleled customer support. Whenever I've reached out with inquiries or needed assistance, the representative on the other end of the line has gone above and beyond to ensure I receive the guidance I need. Their dedication to customer satisfaction is truly commendable and has made a lasting impression on me. Partstown.com is more than just a parts provider; they are a reliable partner in keeping my operations running smoothly. I can confidently say that their commitment to excellence has transformed my purchasing experience for the better. Thank you, Partstown.com, for consistently exceeding my expectations and setting the bar high for exceptional service in the industry.
C customer
52 days ago

Transformative Experience with Partstown: A Turning Point

In my journey with Partstown, I encountered a pivotal moment that truly tested the strength of our partnership. The road to resolving an issue with an incorrect part was not easy; it required determination and perseverance. Through constructive debate and unwavering communication, we managed to pinpoint the root cause – the part was labeled as obsolete for my specific equipment. The process, although challenging, showcased the dedication of the team at Partstown. Their willingness to engage in discussions and acknowledge the issue head-on was truly admirable. It was a transformative experience that not only resolved the immediate issue but also strengthened our trust and communication moving forward. I am grateful for the support and commitment displayed by Partstown during this crucial moment. It is through challenges like these that true partnerships are forged, and I am confident that with Partstown, I have found a reliable ally in the realm of equipment repairs.
J John Rovetto
52 days ago

Exemplary Service and Quality, Yet Shipping Costs Sting

Diving into the world of DIY repairs for my kitchen appliances, I stumbled upon partstown.com, a treasure trove of top-notch parts and inventory. The website's range and quality were unparalleled, making it a go-to resource for all my repair needs. However, the delight of finding the perfect $40 part was soon overshadowed by the daunting shipping costs that loomed ahead. As I eagerly awaited my package, the exorbitant $40 shipping fee for a mere 1/2lb item left me baffled. The cost seemed to outweigh the value of the part itself, casting a shadow on an otherwise flawless experience. While the quality of the product and the efficiency of the service were commendable, the steep shipping charges served as a stark reminder of the fine line between customer satisfaction and disappointment. In retrospect, despite the sting of the shipping costs, the overall experience with partstown.com was a positive one. The lesson learned serves as a gentle nudge to explore shipping options more thoroughly in the future. Balancing quality, affordability, and convenience remains key in the realm of online shopping, and while the journey may have hit a rough patch, the destination of a well-repaired appliance was undeniably worth it.
M Matt
52 days ago

Above and Beyond: A Testimonial of Exceptional Service

Embarking on my search for appliance parts, I stumbled upon partstown.com, and I can confidently say that my experience was nothing short of exceptional. The team at partstown.com truly embodies the essence of fast and friendly service. The knowledge and expertise displayed by their employees were truly impressive. Not only did they assist me in finding the exact part I needed, but they also took the time to explain the intricacies of the product, ensuring that I made an informed decision. Their dedication to customer service went above and beyond my expectations. What truly sets partstown.com apart is their willingness to go the extra mile. They not only provided me with the necessary information but also offered valuable tips and recommendations to optimize the performance of my appliance. This level of care and attention to detail is a rare find in today's fast-paced world. In conclusion, my experience with partstown.com can be summed up in one word - outstanding. The fast, friendly, and knowledgeable employees made my journey of finding appliance parts a breeze. I highly recommend partstown.com to anyone in search of top-notch service and quality products. Thank you for going above and beyond to help me, partstown.com!
M Mitch Thomas
53 days ago

Unmatched Service: Partstown.com Delivers Excellence

Embarking on a quest to find a missing part for my portable AC was daunting, especially after facing disappointment from another company. However, Partstown.com came to the rescue, offering a solution that surpassed my expectations. Despite being informed that the required part was unavailable, my perseverance led me to Partstown.com, where a glimmer of hope emerged. In a stroke of luck, I discovered the elusive part on Partstown.com's website and decided to give it a shot. The anticipation of receiving the correct component was palpable, and to my delight, it was promptly delivered the very next day. The seamless transaction and impeccable customer service demonstrated by Partstown.com left me in awe. The precision and efficiency with which Partstown.com handled my order were truly commendable. Their commitment to not only providing the part that others claimed to be unavailable but also ensuring that it reached me swiftly exemplified their dedication to customer satisfaction. My gratitude knows no bounds, as Partstown.com turned what could have been a frustrating experience into a seamless and satisfying journey. Thank you, Partstown.com, for restoring my faith in outstanding service and for going above and beyond to meet my needs. Your swift response and flawless execution have made me a loyal customer, and I will undoubtedly turn to you for all my future parts needs.

Introduction:

Partstown.com is a trusted online marketplace that specializes in providing a wide range of commercial kitchen equipment and restaurant supplies. With a vast selection, competitive prices, and exceptional customer service, Partstown.com has established itself as a go-to destination for businesses in the foodservice industry.

Pros:

  • Huge selection of commercial kitchen equipment and restaurant supplies
  • Competitive prices compared to other online retailers
  • User-friendly website with easy navigation
  • Responsive and knowledgeable customer service team
  • High-quality products from reputable brands
  • Flexible return and exchange policy
  • Regular promotions and discounts
  • Positive reputation and trustworthy online presence
  • Multiple payment options for convenience
  • Loyalty program for recurring customers
  • Extensive positive customer reviews
  • Active involvement in the foodservice industry community
  • Fast and reliable shipping options
  • Transparent costs with no hidden fees

Cons:

  • No physical store locations available
  • Some competitors may offer slightly lower prices on select items

User Experience:

Partstown.com offers an exceptional user experience thanks to its user-friendly website and intuitive navigation. Finding the desired products is effortless, thanks to well-organized categories and a powerful search function. Product pages provide detailed information, specifications, and customer reviews, helping users make informed purchasing decisions. The overall website design is clean, uncluttered, and optimized for a seamless shopping experience.

Pricing and Value for Money:

Partstown.com offers competitive prices for commercial kitchen equipment and restaurant supplies. While some competitors may occasionally have slightly lower prices, Partstown.com delivers excellent value for money due to its extensive selection, product quality, and exceptional customer service. Moreover, frequent promotions and discounts further enhance the value proposition for customers.

Customer Service:

Partstown.com excels in providing top-notch customer service. Their responsive and knowledgeable team is available via phone, email, or live chat to assist customers with pre-purchase inquiries, product recommendations, and order tracking. The staff has proven expertise in the foodservice industry, ensuring customers receive accurate and helpful advice tailored to their specific needs.

Product Quality and Selection:

Partstown.com partners with reputable brands known for their high-quality commercial kitchen equipment and restaurant supplies. The website boasts an extensive selection, offering everything from cooking appliances and refrigeration units to smallwares and disposables. Customers can confidently choose from a range of products that meet their requirements, budget, and industry standards.

Website Usability:

Partstown.com's website is designed with optimal usability in mind. Its intuitive interface and clear navigation make it easy for users to find desired products or browse through various categories. The website loads quickly, and the responsive design ensures a seamless shopping experience across devices, including desktops, tablets, and smartphones.

Returns and Exchanges:

Partstown.com understands that sometimes returns or exchanges are necessary. They have a flexible return policy that allows customers to initiate returns within a specified period, provided the item is unused and in its original packaging. The process is straightforward, and the customer service team efficiently handles returns or exchanges, ensuring a hassle-free experience for customers.

Promotions and Discounts:

Partstown.com regularly provides promotions and discounts to enhance customer value. These offers can include discounts on specific products, coupon codes, free shipping, or deals on bulk purchases. Customers can save significant amounts by taking advantage of these promotions, further making Partstown.com a cost-effective option for businesses.

Reputation:

With a strong online presence and positive reputation, Partstown.com has become a trusted name in the foodservice industry. It has gained the trust of many businesses and culinary professionals through its commitment to delivering high-quality products, excellent customer service, and reliable shipping. Positive customer reviews and testimonials further reinforce its reputation for being a reputable and trustworthy company.

Payment Options:

Partstown.com offers multiple payment options for customer convenience. Customers can pay using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, the website supports secure online payment platforms, including PayPal, Apple Pay, and Google Pay, providing customers with flexibility and peace of mind during checkout.

Loyalty Programs:

Partstown.com rewards its loyal customers through a loyalty program. Registered users can accumulate points for every purchase, which can be redeemed for future discounts or free items. This program incentivizes customers to continue using Partstown.com for their ongoing needs while further enhancing the overall value proposition.

Customer Reviews:

Partstown.com has garnered numerous positive customer reviews and testimonials. Satisfied customers praise the website's extensive product selection, competitive prices, exceptional customer service, and prompt shipping. These reviews reflect the trust and satisfaction customers have experienced while shopping on Partstown.com.

Community Involvement:

Partstown.com actively engages in the foodservice community by participating in industry events, sponsorships, and educational initiatives. By supporting culinary programs and organizations, Partstown.com demonstrates its commitment to nurturing and advancing the foodservice industry.

Shipping and Costs:

Partstown.com offers fast and reliable shipping options. The website provides estimated delivery times during the checkout process based on the destination and available shipping methods. Shipping costs are calculated depending on the size, weight, and destination of the items. These costs are transparent, with no hidden fees, ensuring customers have full visibility of their expenses before completing their purchase.

In conclusion, Partstown.com is a highly recommended online marketplace for businesses in the foodservice industry. With its vast selection, competitive pricing, excellent customer service, and commitment to quality, Partstown.com stands out as a trusted and reliable source for commercial kitchen equipment and restaurant supplies.