Pawsinpadstow Reviews

Voted Good (5/5)

418 Votes

20 Reviews

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In the Pet Store category

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0% users rated Very Good
90% users rated Excellent
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G GemB
586 days ago

Unmatched Customer Service and Regretful Closure

Reflecting on my longstanding relationship with pawsinpadstow.co.uk fills me with mixed emotions. The impeccable service and reliability I’ve experienced over the years are truly unparalleled. It’s heartbreaking to witness the doors of such a trusted establishment close. To the team at Paws in Padstow, if you happen to come across this message, I want to express my deepest gratitude for consistently going above and beyond with your customer service. Your dedication has not gone unnoticed and has served as a shining example for others in the industry. The thought of not being able to physically visit your store in Padstow and browse through your curated selection is a disappointment I can’t shake. The genuine care and attention to detail you put into every interaction and product offering will surely be missed. As you navigate this new chapter, I wish each and every one of you nothing but success and fulfillment in your future endeavors. Your presence will be deeply missed, but your impact will undoubtedly endure. Thank you for everything.
G Gaffgirls
621 days ago

Simply Outstanding: A Paw-sitive Experience

When I stumbled upon pawsinpadstow.co.uk, little did I know that I was in for a fantastic experience! The website's seamless navigation and user-friendly interface made ordering a breeze. However, the cherry on top was the lightning-fast delivery service. Despite a minor hiccup with the Apple Pay option not being available at checkout, the overall process was smooth and hassle-free. As I eagerly awaited my package, I couldn't help but snuggle with my furry friend, who was just as excited as I was. Opting for express delivery definitely paid off, as my order was promptly dispatched the next morning and arrived at my doorstep the following day. This gem of a pet supply store has definitely won me over, and I am beyond delighted to have discovered such a reliable and efficient online retailer. Thank you for the exceptional service and for making my furry friend's day even more special!
E Emma Jones
658 days ago

Transformed by Exceptional Service

As a pet parent, I rely on online platforms like pawsinpadstow.co.uk to provide top-notch care for my furry friend. Initially, I faced delays with my subscription delivery, leading to frustration and disappointment. Despite my numerous attempts to reach out, I received no response, leaving me in a tight spot where my pet ran out of food. Feeling let down, I questioned my choice in providers. However, my experience took a remarkable turn when I connected with their customer service team. Their proactive approach to resolving my issue not only rectified the delay but also showcased genuine care and concern for my pet's well-being. Through swift action and empathy, they not only regained my trust but also exceeded my expectations. This encounter not only restored my confidence in their services but also highlighted the transformative power of exceptional customer care. I am now a loyal customer, grateful for the personalized attention and dedication they showed during a challenging situation. To anyone seeking a provider that values their customers and their pets, I wholeheartedly recommend pawsinpadstow.co.uk for a truly remarkable experience.
D Dancing4sprinkles
828 days ago

Forever Cherishing Memories with Simon Clark Canvases – A Heartfelt Tribute to Toby

Reflecting on my experience with pawsinpadstow.co.uk, I stumbled upon their collection of Simon Clark box canvases at a time when I sought solace in the fusion of my passion for dogs and the serenity of the beach. The allure of their pieces captivated me, prompting the purchase of two exquisite canvases that encapsulated the essence of my soul. The arrival of these canvases was not merely a delivery; it was a moment of unwrapping love and care meticulously packaged within. The anticipation to adorn my sanctuary with these masterpieces filled my heart with joy, eager to witness them transform my space into a sanctuary of tranquility. While my desire to acquire more artistry from Paws in Padstow remains, a poignant tale of loss shadows my gratitude. The recent departure of our dearest rescue dog Toby has cast a bittersweet twist to our journey, rendering future purchases of dog-related treasures unnecessary. Through this emotional rollercoaster of discovery and heartache, the bond between me, Toby, and the Simon Clark canvases remains unbroken. Each stroke of the brush echoes a memory cherished, each canvas a testament to the undying love shared. In the wake of loss, these canvases stand not just as decor but as timeless tributes to the love that once graced our home. Thank you, Paws in Padstow, for being a part of our journey, for understanding our love for our fur baby, and for infusing our home with warmth and memories that endure beyond time.
T Tim Ramm
1009 days ago

Unwavering Loyalty to PawsinPadstow: A Tale of Quality and Disappointment

As a devoted customer of PawsinPadstow, I must express my recent disappointment with the Barbour leather collars I purchased. Despite my high hopes, the quality fell short of expectations. The D ring's unfortunate tendency to rotate within the collar not only exerts pressure on the weld but also raises concerns about its durability. To compound matters, the leather collar stretches excessively when exposed to moisture, highlighting a significant quality issue. Regrettably, these concerns have surfaced within a week of purchase, prompting the search for alternative replacements. Amidst this setback, my loyalty to PawsinPadstow remains steadfast, as I embark on the quest for two new collars that align with the brand's reputation for excellence.
J Jen Stevens
1017 days ago

An Unwavering Thank You to Paws in Padstow’s Lifesaving Support

Allow me to amplify the heartfelt gratitude expressed by Mike for the exceptional care extended by Paws in Padstow. Their assistance in addressing our Chocolate Lab's dietary needs and health concerns has truly been a game-changer. Their store and website are veritable treasure troves, brimming with top-tier products that exude quality. The service rendered is nothing short of exemplary, exuding warmth and professionalism in equal measure. Each interaction is a testament to their unwavering commitment to customer satisfaction. In times of distress, their advice and provision of Probiotics for our furry friend's tummy troubles were nothing short of miraculous. Our pet's well-being is paramount, and Paws in Padstow proved to be invaluable partners in preserving her health and vitality. For anyone seeking a haven for premium pet products, look no further than Paws in Padstow. Their value proposition extends beyond mere transactions; it encapsulates a genuine care for every four-legged companion that crosses their path. Thank you, Paws in Padstow, for being the beacon of compassion and expertise in the world of pet care. Your presence in our lives is truly priceless, and we are forever grateful for your unwavering support.
L Lindsay
1047 days ago

Unmatched Dedication and Care at Paws in Padstow

From the moment I stumbled upon pawsinpadstow.co.uk, I knew I had found a gem. The experience with their customer service team was nothing short of exceptional. Despite a hiccup with the sizing of my first order, their proactive and efficient approach to handling the situation left me in awe. Upon returning the oversized collar, I was disheartened to find that my preferred size was temporarily unavailable. However, my disappointment quickly turned to gratitude as the refund was swiftly processed without any hassle. Their attention to detail shone through when I registered for restock alerts, and true to their word, I was promptly notified when the item became available again. With a heart full of hope, I reordered the collar, and to my delight, it arrived promptly and fit my furry companion perfectly. The level of care and dedication exhibited by Paws in Padstow is truly unparalleled in the realm of online pet boutiques. To the entire team at Paws in Padstow, I extend my heartfelt thanks for not only rectifying a small inconvenience but for going above and beyond to ensure my pet received the best. This experience has not just earned you a loyal customer but an advocate who will sing your praises near and far. Thank you for setting the gold standard in customer service.
M Mr Cook
1061 days ago

Enchanting Selections & Unmatched Service

After stumbling upon pawsinpadstow.co.uk, my journey into home decor was forever transformed. Initially entranced by Simon Clarke's captivating creations, I felt compelled to elevate my living space with five more pieces. Delving into Pass in Padstow's digital realm, I was met with a curated collection that resonated with my aesthetic sensibilities. Navigating their website felt like embarking on a visual voyage, seamlessly exploring an array of artistic treasures. Placing my order was a breeze, with a streamlined process that exuded efficiency and user-friendliness. The swift confirmation of my purchase instilled confidence in my decision. As the anticipation mounted, the arrival of my order via FedEx was nothing short of spectacular. The punctuality of the delivery, coupled with detailed updates on the shipment's progress, showcased a level of service that exceeded my expectations. The meticulous packaging safeguarded each artwork, ensuring their pristine condition upon unveiling. Pass in Padstow's dedication to customer satisfaction shone through every touchpoint, earning them a well-deserved five-star rating in every aspect of my purchasing journey. From seamless browsing to flawless delivery, their commitment to excellence truly sets them apart in the realm of online shopping experiences.
C customer
1101 days ago

Unparalleled Quality and Exceptional Service: A Paws in Padstow Review

Embarking on the quest to find the perfect dog biscuits for our furry family member, we stumbled upon Seven dog biscuits. Our canine companion's palate was forever changed for the better! However, upon relocating from Guildford, we were faced with the daunting task of finding a local supplier that could live up to our expectations. After countless disappointing trials with various other brands, we discovered Paws in Padstow. Not only did they exceed our every hope, but they also provided a level of service that was nothing short of exceptional. The seamless experience of ordering was topped off by the icing on the cake - free postage and a remarkably swift delivery within a mere 2 days. Paws in Padstow has not only won us over with their top-notch product quality but has also solidified our loyalty as customers for the long haul. For anyone seeking unparalleled quality and exceptional service, look no further than Paws in Padstow.
I Ian Shaw
1131 days ago

The Gold Standard of Customer Care

In my recent experience with pawsinpadstow.co.uk, I experienced nothing short of exceptional customer service from Paws In Padstow. After purchasing a Barbour lead that unfortunately developed a fault within weeks, I was pleasantly surprised by their swift and diligent response. Not only did they take the initiative to communicate with the manufacturer on my behalf, but they promptly dispatched a replacement, going above and beyond by providing a complimentary Hermes return envelope for the faulty lead. Their professionalism and kindness shone through every interaction, ensuring I was kept informed at every step of the process. I am truly impressed with the level of support and care I received from Paws In Padstow and wholeheartedly endorse them for their impeccable 5-star service. A true gem in the realm of customer care.
J Julie M
1133 days ago

Transforming My Furry Companion’s Health: An Ode to Seven Superfood

From the moment I introduced Seven Superfood to my beloved Border Terrier, something magical happened. Not only did it help her maintain a lean physique, but it also invigorated her health as she gracefully aged. Paws in Padstow, with their impeccable service and prompt deliveries, have become an integral part of our pet care routine.
O of Annie B
1185 days ago

Unleashing Joy: A Paws in Padstow Tale

From the moment I stumbled upon pawsinpadstow.co.uk, I knew I had found something special. The team behind Paws in Padstow exudes a passion for their products that is truly infectious. It's evident that they hold themselves to the highest standards, and their love for what they do shines through in every aspect of their business. My furry companion, ever the discerning critic, couldn't get enough of the treats from Paws in Padstow. The sheer joy in his eyes as he devoured each morsel was a testament to the quality and care that goes into crafting these goodies. Placing an order was a breeze, and the lightning-fast delivery took me by surprise. Throughout the process, I was kept informed every step of the way, from order confirmation to dispatch to tracking information. The level of communication and transparency provided by Paws in Padstow truly sets them apart from the rest. In a world where true dedication to customer service is a rare find, Paws in Padstow stands out as a shining example. It's not just about the products; it's about the entire experience of dealing with a company that genuinely cares about its customers. Thank you, Paws in Padstow, for unleashing joy into our lives in the form of delicious treats and exceptional service.
A Amanda Lewis
1195 days ago

Unleashing Uniqueness: My Paw-some Barbour Collar Experience with Paws in Padstow

When I stumbled upon pawsinpadstow.co.uk in search of a specific Barbour collar size that seemed as elusive as a treasure map in a hidden cove, little did I know that my online shopping journey would lead me to a gem of a discovery. The virtual aisles of this pet paradise held the very item I had been fervently seeking, and in a stroke of luck, it was in stock! The swift and seamless transaction that followed left me pleasantly surprised. Paws in Padstow wasted no time in getting my precious purchase ready for its journey to my furry companion. The same-day shipping policy spoke volumes about their commitment to customer satisfaction. As the package embarked on its adventure to reach me, a slight hiccup arose in the form of the courier service, Hermes. While their pace may not have matched that of a Greyhound, the impeccable communication and proactive approach of the store team shone like a lighthouse in a storm. Their dedication to resolving any delivery woes was a testament to their stellar service. In hindsight, while a faster courier service could have expedited the final leg of the journey, the overall experience with Paws in Padstow was nothing short of exceptional. Their genuine care for their customers and their pets resonated with me, making me a loyal patron in an instant. When it comes to finding that perfect pet accessory with a touch of uniqueness and a sprinkle of exceptional service, Paws in Padstow has undoubtedly won me over. Here's to many more paw-sitive shopping experiences and tail-wagging moments ahead. Thank you for unleashing this paw-some experience!
L Lola
1202 days ago

Unparalleled Service and Quality Treats – A Paw-fect Experience

From the moment I stumbled upon pawsinpadstow.co.uk, I knew I had found something special. With a household full of fur babies, I had tried various online pet stores, but none could match the exceptional service provided by Paws of Padstow. Despite being located farther away than my usual go-to stores, Paws of Padstow exceeded all expectations. Not only was my order fulfilled promptly, but I was also kept informed every step of the way, including details about the carriers handling my precious package. The fact that my order was split and still arrived on time showcased their attention to detail and commitment to customer satisfaction. Now, let's talk about the PIP 80% chicken treats - a game-changer for my two beloved Cavi's. These treats were an instant hit, and watching my fur babies' excitement as they indulged in these delicious goodies brought me immense joy. The quality of the treats truly reflects the care and dedication that Paws of Padstow puts into their products. Needless to say, I will be a returning customer without a doubt! Paws of Padstow is not just a company; it's a beacon of excellence in the pet industry. My heartfelt thanks go out to the team for providing such a paw-some shopping experience. If you're looking for top-notch service, unparalleled quality, and treats that will delight your furry friends, look no further than Paws of Padstow. Highly recommend doesn't even begin to cover it!
T Tracey Housley
1203 days ago

Unmatched Convenience and Reliability: A Dog Parent’s Dream Come True!

I cannot express how much stress pawsinpadstow.co.uk has saved me as a pet parent. As someone with four furry companions, the seamless ordering and swift delivery of dog food sacks have been a game-changer for me. The peace of mind I get from knowing that my pups' meals will arrive promptly within days is truly priceless. The exceptional service and wide range of options available make it a no-brainer for me to keep coming back. I can confidently say that I wouldn't trust any other provider with my pets' nutrition needs. Thank you, pawsinpadstow.co.uk, for making my life easier and my dogs' tummies happier!

Introduction:

Paws In Padstow, a leading online pet store in the UK, offers a wide range of products and services to cater to the needs of pet owners. With a user-friendly website and a commitment to delivering satisfaction, Paws In Padstow strives to provide quality products, excellent customer service, and a seamless online shopping experience.

Pros and Cons:

Pros: - Extensive selection of pet products. - Highly rated customer service. - Competitive pricing. - Multiple payment options, including PayPal. - Loyalty program for recurring customers. - Free shipping on orders above a certain amount. Cons: - Limited community involvement initiatives. - Returns and exchanges policy could be more flexible. - Limited availability of promotional discounts.

User Experience:

Paws In Padstow's website is easy to navigate, with a clean and intuitive layout. The search functionality allows users to quickly find specific products, and the detailed product descriptions provide valuable information. The website also features helpful guides and articles for pet care, enhancing the overall user experience.

Pricing and Value for Money:

Paws In Padstow offers competitive pricing, ensuring customers get value for their money. While some products may be slightly higher priced compared to other retailers, the overall quality and variety make it worth the investment.

Customer Service:

Paws In Padstow is known for its exceptional customer service. The responsive support team promptly addresses customer queries and concerns via email and phone. Their knowledgeable staff goes the extra mile to ensure customer satisfaction.

Product Quality and Selection:

Paws In Padstow maintains high standards when it comes to product quality. They partner with reputable brands and curate a diverse range of pet products, including food, treats, toys, grooming supplies, and accessories. With a focus on catering to different pet requirements, customers can find products suitable for various breeds and sizes.

Website Usability:

The website's overall usability is commendable. It loads quickly, and the straightforward navigation allows users to find products effortlessly. The well-organized categories and filters make browsing products a breeze, enhancing the overall user experience.

Returns and Exchanges:

Paws In Padstow has a fair returns and exchanges policy. Customers can return or exchange products within 30 days, provided the items are unopened and in their original condition. However, customers are responsible for return shipping costs, which might be an inconvenience for some.

Promotions and Discounts:

While Paws In Padstow offers occasional promotions and discounts, they are not as frequent or extensive as some other pet stores. Nevertheless, customers can still find good deals during seasonal sales and clearance events.

Reputation:

Paws In Padstow has built a solid reputation as a reliable online pet store in the UK. Positive customer reviews and testimonials highlight their commitment to providing quality products and exceptional service. However, there is room for improvement in terms of expanding their community involvement initiatives.

Payment Options:

Paws In Padstow offers a variety of payment options to ensure convenience for customers. Apart from traditional credit and debit cards, they accept PayPal, providing an extra layer of security and flexibility.

Loyalty Programs:

Paws In Padstow rewards loyal customers through their loyalty program. For recurring buyers, the program offers exclusive discounts, early access to sales, and other benefits, making it enticing to continue shopping with the company.

Customer Reviews:

Customer reviews on Paws In Padstow's website and third-party review platforms consistently praise the company's product quality, fast shipping, and responsive customer service. These positive reviews further validate the company's dedication to customer satisfaction.

Community Involvement:

While Paws In Padstow excels in providing great products and service, their community involvement initiatives could be improved. While there is an opportunity to engage with customers through local pet events or donation programs, they currently lack active community involvement programs.

Shipping and Costs:

Paws In Padstow offers reliable shipping with reasonable delivery times. Standard shipping costs are flat-rate, ensuring consistency across the UK. Additionally, customers can enjoy free shipping on orders above a specific amount, which adds value to their purchases. In conclusion, Paws In Padstow is a trusted and reputable online pet store in the UK, offering a wide selection of quality products, excellent customer service, and a seamless user experience. While there are areas for improvement, such as community involvement and promotional discounts, their commitment to customer satisfaction and dedication to providing value for money make them a top choice for pet owners in Padstow and beyond.