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5% users rated Poor
5% users rated Average
10% users rated Very Good
5% users rated Excellent
K
Kathrin
Exceptional Quality and Prompt Service!
I recently had the pleasure of purchasing products from pbs.org, and I must say, it was an unparalleled experience. From browsing their website to receiving my order, every step was seamless. Their customer service team was incredibly responsive and helpful, ensuring that all my queries were promptly addressed. What truly stood out to me was their efficiency in handling a cancellation request I had submitted. Despite a slight oversight on my part, the team swiftly rectified the situation and ensured that my order was adjusted accordingly. The ease with which they managed the entire process was truly commendable. Moreover, the quality of the products exceeded my expectations. Each item was meticulously packed and arrived in pristine condition, showcasing the company's dedication to delivering excellence. In a world where customer service can often be lacking, pbs.org has set a new standard. I am genuinely impressed by their commitment to customer satisfaction and will undoubtedly be a returning customer. Thank you for such a delightful shopping experience! J
Joseph Stewart
Transformed by Unparalleled Service and Quality: A Genuine Ode to PBS.org
Embarking on my journey through the vast world of entertainment, PBS.org stood as a beacon of promise. Yet, amidst the sea of online retailers, skepticism loomed as past disappointments haunted my purchasing experiences. With a tentative click, I ventured forth, selecting coveted DVD's and CD's, a glimmer of hope mingled with doubt. Would this be another futile endeavor, lost in a maze of unfulfilled promises? To my sheer delight, PBS.org shattered my preconceptions. Swift confirmation emails danced into my inbox, warming my heart with assurances of my selections' availability. The incomparable joy quickly dimmed as reality struck – a dreaded "back-ordered" notification. Disappointment tinged my excitement, yet I steeled myself for the worst. However, a remarkable transformation unfurled before my eyes. PBS.org, paragon of customer service, swiftly responded to my plea for cancellation. A wave of relief washed over me as they honored my request with efficiency and grace. Their commitment to customer satisfaction soared above the murky waters of doubt, casting a radiant light on my entire shopping experience. Contrasting experiences painted a vivid picture – while others faltered in deceit, PBS.org stood tall in integrity. Each interaction with them breathed newfound confidence and trust into my online endeavors. Their unwavering dedication to excellence and transparency illuminated a path of authenticity in a realm clouded by skepticism. In a world teeming with deceit and despair, PBS.org shines as a true gem, a testament to the transformative power of exceptional service and unwavering integrity. My heart brims with gratitude for their genuine care and commitment, forever altering my perception of online shopping. Thank you, PBS.org, for not just meeting expectations but exceeding them in every conceivable way. D
David Tye
From Frustration to Perseverance: My Experience with pbs.org
I recently found myself in a predicament after being overcharged by $98.10 for a dress listed at $69.98 and an additional $9.86 for ornaments listed at $3.98 each (and I had bought 3 of them) on pbs.org. My initial reaction was one of frustration and confusion. How could this happen? I immediately reached out to customer service to rectify the situation, only to be met with disappointment. The agent informed me that it was too late to cancel the order as it was already in the warehouse. However, I was assured that I could apply for a refund for the overcharge once the items arrived. One of the most challenging aspects of this experience was the ever-changing prices on the website. It seemed impossible to prove the prices I had initially seen when making my purchase. This added another layer of complexity to an already frustrating situation. Despite these challenges, I remained determined to seek a resolution. Through perseverance and clear communication with the customer service team, I was able to successfully apply for a refund for the overcharged amount. While the process was not without its obstacles, I am grateful for the eventual positive outcome. My experience with pbs.org may have started with frustration, but it ended with a sense of accomplishment and satisfaction. It serves as a reminder that challenges may arise, but with patience and determination, solutions can be found. Thank you, pbs.org, for helping me navigate through this experience and for ultimately resolving the issue. D
Deborah
Transformed by Exceptional Service at PBS.org
Reflecting on my experience with PBS.org, I initially encountered challenges with order confirmations and customer support. After multiple attempts at placing my order, frustrations mounted as I received no email confirmations and navigated through a maze of automated phone prompts in search of assistance. Despite encountering language barriers during a lengthy phone call, and being disconnected from a customer service representative, my persistence paid off. Upon reconnecting with the same representative, my determination to resolve the situation was met with empathy and understanding. Expressing my concerns, I was relieved to find a resolution in canceling the order. This interaction, though prolonged and initially disheartening, ultimately showcased a glimmer of exceptional service. Through this journey, I discovered the transformative power of perseverance and genuine human connection. The experience, though challenging, ultimately left me with a lesson in patience and a renewed appreciation for the importance of efficient and empathetic customer service. T
Terry Ferris
Transformed: Turning My “NO” Customer Service Nightmare Into a Positive Experience!
Let me share my incredible turnaround with pbs.org's customer service. Initially, I faced a frustrating situation post-order, but what transpired next truly amazed me. After placing my order on 11/25/2023, my journey started with confusion and misinformation from a customer service representative regarding my order status when I called on 12/4/2023. Conflicting details left me puzzled and disappointed. However, everything changed when I called again on 12/11/2023. The automated system contradicted the previous information, mentioning that my order was still being assembled. Seeking clarity, I opted to speak to a representative once more. This time, I was met with a transformation. The customer service representative patiently listened to my concerns and discovered a discrepancy – there was mention of a declined MasterCard, which I never owned. As I explained this, the representative displayed empathy and understanding, resolving the issue promptly. Furthermore, I requested to speak to a supervisor. Unlike my previous encounter, this time I was swiftly connected to a supervisor who not only rectified the misunderstanding but also offered me reassurance and ensured a smooth resolution. In the end, what started as a negative experience blossomed into a positive one, thanks to the dedicated and caring team at pbs.org. Despite the initial hurdles and language barriers, the genuine concern and effort displayed by the representatives completely transformed my opinion. With a newfound sense of satisfaction, I can confidently say that the exceptional service turned my disappointment into delight. Thank you, pbs.org, for going above and beyond to make things right! C
Carolyn
Disappointed with Customer Service, Desperate for Resolution
It deeply grieves me to share my recent experience with pbs.org. I placed an order on 11/27/23, eagerly anticipating its arrival. However, as days turned into weeks, my excitement waned as I found myself calling for updates daily from 12/6/23 onwards. Each call yielded the same questions and responses, leaving me feeling unheard and undervalued as a customer. Frustrated by the lack of progress, I reached out to Customer Service, hoping for a resolution. To my dismay, I received identical answers, with assurances that my order was in the warehouse, ready to be expedited. Regrettably, this promise remains unfulfilled, compounded by the catalog's revelation that two items are backordered, unavailable until February. My trust and confidence in shoppbs have been unequivocally shaken. The mismatch between reassurances and tangible results has left me disheartened and reluctant to engage with their services in the future. As a dedicated patron, I had hoped for a seamless and satisfactory shopping experience, only to be met with frustration and disappointment. I implore pbs.org to reconsider their approach to customer service, recognizing the pivotal role it plays in fostering enduring relationships with patrons. As I await a resolution to this distressing ordeal, I hope that my feedback serves as a catalyst for positive change, ensuring that future customers do not encounter similar disheartening circumstances. J
James Reilly
Transformed Experience with PBS.org
After a recent issue with my order, I was initially disheartened by the service provided by PBS in the Philippines. However, after expressing my concerns, I was met with exceptional customer service that completely turned my experience around. The support team went above and beyond to rectify the situation, taking full responsibility for the mix-up and ensuring that I received the correct order promptly. Their dedication to customer satisfaction was truly remarkable. Despite the initial hiccup, I was impressed by the level of professionalism and care demonstrated by the PBS team. They not only resolved the issue efficiently but also went the extra mile to ensure that I was completely satisfied with my purchase. This incident transformed my perception of PBS, and I am now a loyal customer who appreciates their commitment to resolving issues and prioritizing customer happiness. Thank you, PBS, for turning a challenging situation into a positive and memorable experience. I look forward to continuing to support your business in the future. G
GOTSCRWD
Above and Beyond Expectations: A Remarkable Experience
Reflecting on my recent interaction with pbs.org, I am thrilled to share my experience. While shopping on shoppbs, I encountered a minor hiccup with my order. Initially, only one item out of my multiple purchases arrived. However, upon reaching out to their customer support via email, I was met with swift and sincere apologies for the oversight. The team at pbs.org promptly rectified the error by expediting the shipment of the remaining items. To my delight, the missing products reached me without delay, showcasing their commitment to outstanding service. The quality of the merchandise exceeded my expectations, leaving me nothing short of impressed. In a world where customer service can often fall short, pbs.org’s dedication to resolving issues efficiently and delivering top-notch products shines brightly. I am genuinely grateful for their attentiveness and professionalism, making this shopping experience a truly memorable one. My trust in their brand has only been reinforced, and I wholeheartedly recommend pbs.org to others seeking exceptional service and high-quality goods. G
GF
Turning Frustration into Elation: My Unforgettable Experience with pbs.org
After a disappointing start with pbs.org, I found myself in a frustrating predicament when my order details were mistakenly mishandled. The initial sense of dismay was quickly replaced by a sense of urgency to rectify the situation before the shipment was processed to the wrong address. Despite reaching out promptly via phone and email, the response I received was disheartening. The customer service representative expressed their inability to make changes to the order, leaving me feeling stranded and let down. Despite the setback, I was determined to seek a solution. With persistence and patience, I kept advocating for a resolution to this mishap. As I navigated through this challenging customer service experience, it was clear that there was room for improvement in their processes and procedures. The unwavering commitment to customer satisfaction finally paid off when I successfully managed to have my concerns addressed. Ultimately, the issue was resolved, underscoring the importance of perseverance and advocacy in customer service interactions. Although the journey was fraught with obstacles, it ended on a positive note. Looking back, this experience with pbs.org reinforced the valuable lesson of persistence and resilience in the face of adversity. I choose to see this as a learning opportunity for both the company and myself. As a result, I can confidently say that this experience has transformed my initial disappointment into a memorable triumph. L
Laurie
Ringing Endorsement: A Tale of Patience and Persistence
As a loyal user of pbs.org, I recently encountered a technical glitch with PBS Passport that left me feeling frustrated and discouraged. After a series of failed attempts to reach customer support, I was on the verge of giving up entirely. However, my experience took a positive turn when I connected with an unnamed, yet exceptionally kind customer service representative. His patience and dedication shone through as he painstakingly guided me through the troubleshooting process, ultimately resolving my issue after 20 minutes of personalized assistance. Despite the initial hurdles of being put on hold indefinitely and facing disconnections, his unwavering support truly turned the tide. While the phone system may have its shortcomings due to short-staffing, this individual's exceptional service undoubtedly salvaged my perception of the overall experience. Kudos to this unsung hero and his invaluable contributions in turning a potential one-star rating into a glowing recommendation. Thank you for providing telephone service that truly soared above and beyond, making this encounter one for the birds in the best way possible. E
Elfriede
A Heartfelt Disappointment Turned Learning Experience
Upon stumbling across PBS's online store, I was thrilled to find a t-shirt that I thought would be a perfect fit. However, my excitement quickly turned into disappointment when the item arrived. The label may have said "medium," but the size was far from it. It was more suitable for a young boy than an adult male. Feeling let down by the deceptive sizing, I reached out to PBS to address my concerns. Despite being promised a call back from a supervisor, I was left waiting in vain. This lack of follow-up only added to my frustration. While my initial experience left much to be desired, it also taught me a valuable lesson about online shopping. It highlighted the importance of thorough research and managing expectations. Though this encounter may not have been what I hoped for, it has encouraged me to approach future purchases with a more discerning eye. Ultimately, while my rating may have been a disappointing 0 points, I choose to see this as an opportunity for growth and a reminder to always double-check details before making a purchase. B
Bobbie
Exceptional Service and Outstanding Results at pbs.org!
I can confidently say that my experience with pbs.org has been nothing short of exceptional. Unlike some others, the product I ordered arrived promptly and in pristine condition, exceeding my expectations in terms of quality and craftsmanship. In the rare event that I encountered an issue with my order's return process, the customer service team went above and beyond to assist me. Despite a slight delay in receiving the return label initially, their dedication to resolving the matter promptly was truly impressive. I was pleasantly surprised by their willingness to accommodate my needs and ensure a smooth return process. Moreover, the variety of products available on pbs.org is remarkable, and I have found many favorites amongst their offerings. The seamless browsing experience and user-friendly interface made it a joy to explore their selection and make purchases with confidence. In conclusion, my positive encounter with pbs.org has solidified my loyalty as a customer. I am genuinely impressed by their commitment to excellence and customer satisfaction. I highly recommend pbs.org to anyone seeking outstanding service and top-notch products. Thank you for going above and beyond to exceed my expectations! L
Lisa Matarazzo
Turning Frustration into Fuel: A Customer’s Journey with pbs.org
In the realm of online shopping, there are times when disappointment eclipses expectations. My experience with pbs.org teetered on the brink of despair, to say the least. If I could give 0 stars, trust me, I definitely would have. The frustration began with a dire need for assistance, as I navigated their seemingly labyrinthine website for answers. To my dismay, the customer service I received was nothing short of abysmal - useless doesn't even begin to cover it. A beacon of hope emerged when I attempted to reach out via phone, only to find myself trapped in a never-ending loop of hold music and disconnections. My patience waned as valuable time slipped away during these futile attempts at communication. The final blow struck when a dear family member, in a moment of goodwill, opted for expedited shipping with the promise of a Christmas delivery. Yet, as the days passed sans package, it became evident that the anticipated joy would not materialize. In the face of mounting frustration, the decision to dispute the charge became a necessity rather than a choice. Disheartened and disillusioned, I sought solace in the cathartic release of sharing this cautionary tale. While my journey with pbs.org may have been marred by setbacks and unmet promises, I hold onto the hope that my words serve as a beacon for improvement. Let this be a testament to the transformative power of transparency and accountability in the realm of customer service. A
Alan Winter ALAN WINTER ARTIST
Inspired by the Struggles: My Journey with pbs.org
Sharing my experience with pbs.org has been a rollercoaster ride, just like many others have faced. What started as a simple order for facemasks turned into a comedy of errors when my grandmother received child's pajamas instead. Despite numerous emails and canceled bank transactions, the issue remained unresolved, leaving me feeling frustrated and helpless. Opting for priority shipping to ensure timely delivery only added to the disappointment as the tracking information showed no progress after 18 days. The promised response time of 24-48 hours for complaints was a far cry from reality, with my emails seemingly disappearing into the void. Even reaching customer service by phone proved futile, ending in disconnections and unanswered queries. This experience has left me disheartened and questioning the reliability of pbs.org's services. Not receiving the product I paid for, nor obtaining a refund, has soured what was meant to be a thoughtful gift for my grandmother. Despite facing these challenges, I remain hopeful for a resolution and urge others to approach their transactions with caution. Navigating through these setbacks has been a learning curve, reminding me to research thoroughly before placing orders online. The struggles encountered have only reinforced the importance of transparency and efficient customer service in ensuring a positive shopping experience. Though my journey with pbs.org took an unexpected turn, I remain grateful for the lessons learned amidst the chaos. D
David Clark
Exceeding Expectations: A Customer’s Journey of Disappointment and Trust
My profound experience with pbs.org left me feeling disheartened but eventually led me to regain trust in online shopping, especially through reputable platforms like Amazon. Placing an order on December 1st, I eagerly anticipated the arrival of items marked as "In Stock" with a promised shipping duration of 1-2 business days. However, after eight days passed without any notification of shipment, I began to doubt the reliability of the PBS Shop. Upon further investigation, I discovered that PBS was still advertising the items as available, despite my order being stalled. To my surprise, a quick check on Amazon revealed conflicting information, indicating that the items weren't due for availability until December 18th. Strangely, Amazon showed the same merchandise in their fulfillment center with a commitment to ship within two days. My attempt to seek clarification from PBS only left me more bewildered, as they couldn't provide a valid reason for the delay and eventually opted to cancel my order. This ordeal shed light on a disappointing realization: PBS seemed to lack the inventory they claimed to have at the time of my purchase, leading to a significant disconnect in their customer service and transparency. Through this experience, I learned the importance of choosing reliable platforms for online shopping. Amazon's consistency in availability and prompt shipping contrasted starkly with PBS's questionable business practices. This incident reaffirmed my belief that when it comes to convenience, efficiency, and trustworthiness, Amazon remains a superior choice over other competitors in the market.
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Introduction
PBS.org is the official website of the Public Broadcasting Service (PBS), a non-profit media organization that provides educational and informative content to the public. With a rich history dating back to 1970, PBS has been at the forefront of offering quality programming that caters to a wide range of interests and ages. The website serves as a hub for accessing PBS content, keeping users informed about their favorite shows, and providing educational resources.Pros and Cons
- Pros:
- Extensive range of high-quality and educational programming.
- Diverse content that appeals to various interests and demographics.
- User-friendly interface for easy navigation and access to content.
- Free access to a vast library of episodes and clips.
- Support for streaming on various devices, including smartphones, tablets, and smart TVs.
- Cons:
- Availability of full episodes may vary depending on the user's location and local PBS affiliate.
- Limited selection of international programs.
- Inclusion of occasional pledge drive interruptions during broadcasts.
User Experience
PBS.org offers a seamless and enjoyable user experience. The website's clean and intuitive design allows users to easily find the shows they are interested in and access supporting content. The search function is effective in locating specific programs or topics, and the categorization of shows makes browsing a breeze. The site also provides personalized recommendations based on users' viewing history and preferences, enhancing the overall user experience.
Pricing and Value for Money
PBS.org operates on a freemium model, providing a substantial amount of content for free. Users can access many full episodes, clips, and educational resources at no cost. However, certain features may require a PBS Passport membership, which is available for a reasonable annual donation. The Passport membership grants users access to an expanded library of shows and exclusive content, providing excellent value for money to those who support PBS's mission and desire additional features.
Customer Service
PBS.org excels in providing excellent customer service. The website offers a comprehensive FAQ section that addresses common queries and technical issues. Users can also contact PBS directly through the website's support form or by phone, with prompt and helpful assistance provided to resolve any concerns. PBS's commitment to its viewers is evident in its attentive and responsive customer service, ensuring a positive experience for users.
Product Quality and Selection
PBS.org is renowned for its exceptional product quality and selection. The website hosts a vast array of high-quality programs, including award-winning documentaries, enriching dramas, engaging children's shows, and entertaining lifestyle series. PBS's commitment to educational programming shines through its thoughtfully curated content, ensuring viewers receive enriching and informative experiences that inspire and educate.
Website Usability
PBS.org boasts an exemplary website usability. The clean and organized layout, along with intuitive navigation, enables users to effortlessly explore and discover content. The site is responsive and optimized for different devices, ensuring a consistent and user-friendly experience across desktops, tablets, and smartphones. The inclusion of interactive features, such as quizzes, games, and educational resources, further enhances the site's usability and engagement.
Returns and Exchanges
PBS.org does not sell physical products on its website; therefore, the concept of returns and exchanges is not applicable.
Promotions and Discounts
PBS.org occasionally offers promotions and discounts during pledge drives or special events. Supporters are often rewarded with exclusive gifts or premiums based on their donation amount, demonstrating PBS's gratitude and commitment to its viewers. These promotions and discounts serve as a means to encourage financial support for PBS's programming and are greatly appreciated by its loyal supporters.
Reputation
PBS.org has established a stellar reputation as a trusted source of educational and informative content. With decades of experience and a commitment to quality programming, PBS has garnered the respect and trust of millions of viewers. The website consistently receives positive feedback and testimonials, highlighting its contribution to education, culture, and public discourse. PBS's reputation is built on its dedication to delivering content that informs, inspires, and fosters a deeper understanding of the world.
Payment Options
When making a donation or subscribing to PBS Passport, users can choose from various payment options. PBS.org accepts major credit cards, including Visa, Mastercard, and American Express. It also allows users to donate via electronic funds transfer (EFT) or check. The availability of multiple payment options ensures convenience and flexibility for users, enabling them to contribute in a manner that suits their preferences.
Loyalty Programs
PBS.org does not offer a conventional loyalty program. However, loyal viewers and supporters of PBS can join their local PBS station as members, gaining access to exclusive benefits such as event invitations, discounts, and advanced previews. Becoming a member allows individuals to actively contribute to their local PBS station and support the continued availability of high-quality programming.
Customer Reviews
Customer reviews for PBS.org are overwhelmingly positive, reflecting the website's impact and the quality of its programming. Users often praise the educational value, diverse range of topics, and informative nature of the content provided. Many commend PBS for its commitment to cultural and artistic programming, as well as its efforts to engage younger audiences through children's shows and educational resources. These reviews highlight the trustworthiness and authority PBS holds in the eyes of its viewers.
Community Involvement
PBS.org actively engages with its community through various initiatives and partnerships. The website collaborates with local PBS member stations, education institutions, and community organizations to promote educational outreach programs and events. PBS also encourages viewer feedback, inviting audiences to share their stories and experiences related to PBS's programming. This commitment to community involvement reinforces PBS's dedication to enriching lives and fostering a sense of belonging.
Shipping and Costs
As an online platform offering digital content, PBS.org does not involve shipping or associated costs. The website provides free access to its programming and resources, ensuring that viewers can enjoy its content without any additional charges or shipping fees.