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10% users rated Poor
2% users rated Average
0% users rated Very Good
36% users rated Excellent
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Tara Algerio-vento
A True Oasis of Comfort: My Journey with PC Richard & Son
My husband and I found ourselves on a quest for the perfect mattress, seeking both comfort and quality. This search led us to the Kings Hwy PC Richard & Son store in Brooklyn. Our encounter with Louis was nothing short of remarkable. Instead of pushing us towards a quick sale, he genuinely listened to our needs, guiding us towards the Sterns and Foster mattress that would change our sleeping experience. Throughout the process, Louis patiently addressed all our queries, alleviating our concerns with expert knowledge and a friendly demeanor. The pressure-free environment he created was truly refreshing, allowing us to make an informed decision without feeling rushed or coerced. It was evident that customer satisfaction was his top priority. Our experience with PC Richard & Son was not just about buying a mattress; it was about finding a trusted advisor who cared about our well-being. Thanks to Louis, we now drift off to sleep each night on a cloud of comfort, grateful for the exceptional service and attention to detail we received. Without hesitation, I would encourage anyone in search of quality products and top-notch service to visit this store and specifically ask for Louis. Tara and Marcello Vento From the moment we entered the store to the nights spent peacefully on our new mattress, PC Richard & Son has exceeded our expectations. Thank you for turning our mattress shopping experience into a delightful journey towards unparalleled comfort. S
Stew Kaplan
PC Richard – Let’s Talk about My Experience
Let me take a moment to share my personal journey with PC Richard. Being excited about my new gas range, I placed an order, eagerly awaiting its arrival. However, my enthusiasm quickly turned to disappointment upon learning that an additional $150 gas valve was needed for installation, a cost beyond what I expected. Feeling cornered, I reluctantly made the purchase, only to later discover that the actual value of the valve was significantly lower. This realization left me feeling taken advantage of and disheartened by the whole experience. The fact that a relatively inexpensive part was marked up to a staggering price shook my trust in PC Richard. Despite the setback, I refuse to stay silent. I firmly believe in sharing my story to prevent others from falling into the same trap. With reputable alternatives like Lowes and Home Depot around the corner, offering competitive prices and genuine service, there's no reason to subject yourself to the deceptive practices of PC Richard. My advice is simple - steer clear of PC Richard and opt for trusted retailers that prioritize customer satisfaction over profit margins. Take it from someone who learned the hard way - your peace of mind is worth more than any appliance. S
Stef
Exceptional Customer Service and Transparent Pricing: A Reflection on My Recent Dryer Purchase
I recently had the pleasure of purchasing and installing a new dryer from pcrichard.com, and I must say, the overall experience left me both impressed and slightly disappointed. While the quality of the dryer itself was exceptional, I found myself taken aback by the pricing and customer service surrounding the installation process. Upon purchasing the dryer, I was excited to get it up and running in my home. However, I was surprised to find out that the cost of a gas valve for the installation was $120, significantly higher than what I had anticipated. A quick search revealed that the same valve was available at a local home depot for just $10. While I understand the need for markup, I couldn't help but feel a bit dismayed by the significant price difference. Furthermore, after the installation was complete, I requested a receipt from the installer to confirm the additional cost I had incurred. Unfortunately, my request was not fulfilled, leaving me feeling uneasy about the transparency of the transaction. When I escalated the issue to the manager at the Union branch, I was promised an email outlining the extra charges, but regrettably, that email never materialized. In reflecting on my experience, I found the lack of transparency and communication around pricing to be disappointing. As a customer who had already invested a significant amount in the dryer and installation, I believe that clear and upfront communication is crucial in fostering trust and satisfaction. Despite these challenges, I must commend the quality of the dryer and the professionalism of the installation process. The appliance has been working perfectly, and I am pleased with its performance. However, I hope that pcrichard.com can address the issues I have raised to improve the overall customer experience for future buyers. In conclusion, while my experience was not without its hiccups, I appreciate the opportunity to provide feedback and hope that it will be taken into consideration for future transactions. J
Julius Maldutis
Unparalleled Service and Dedication: Mario Sets the Bar High
After two decades as a loyal customer of pcrichard.com, I have to express my utmost gratitude for the exceptional service provided by Mario. His assistance in effortlessly securing a replacement microwave was not only a testament to his expertise but also a display of genuine kindness and patience. Mario's dedication goes above and beyond, setting a standard that no other salesperson has come close to matching. I can confidently assert that Mario is unrivaled in his care and diligence towards customers. For me, there's no one else worth dealing with at PC Richard. Mario truly personifies the pinnacle of customer service! A
Anton & Sherry
Going Above and Beyond: A Remarkable Experience with Merrick and Davie
I cannot express enough gratitude for the exceptional service provided by Merrick and Davie at the Manhattan 86th St. location. From the moment we walked in, their attention to detail and dedication to meeting our needs were truly evident. What set them apart was their unwavering commitment to ensuring our satisfaction even after the purchase was made. Merrick's follow-up was not just a routine check-in; it was a genuine effort to guarantee that everything was in perfect order and that we were completely happy with our product. His level of care extended well beyond the delivery, showcasing a rare level of customer service that is hard to come by these days. Davie complemented this experience with his knowledge and friendly demeanor, making the entire process smooth and enjoyable. Together, they formed a dynamic duo that made our shopping experience truly unforgettable. If you are looking for a seamless and pleasant shopping experience, look no further than Merrick and Davie at pcrichard.com. Their exceptional service and dedication to customer satisfaction are a true testament to their professionalism and commitment to excellence. I highly recommend them to anyone in search of not only a product but also a memorable and delightful buying journey. A
Alex Margiotta
Transforming My Gaming Experience: A Stellar Gamers’ Oasis at pcrichard.com
Diving into the realm of gaming PCs for the first time, I found my treasure trove at pcrichard.com. The journey began with the purchase of my very first gaming PC, a decision that revolutionized my gaming universe. From the moment I fired up the system, I was mesmerized by the unparalleled graphical prowess it offered. The seamless, lightning-fast frame rates transported me straight into the heart of my virtual worlds, enhancing my gaming escapades beyond measure. Every aspect of this PC, from its performance to its aesthetics, exceeded my expectations. The immersive experience it delivers is a testament to the quality craftsmanship and cutting-edge technology embedded within. Recommending it with full conviction, my time spent gaming has been elevated to new heights, all thanks to the exceptional product I found at pcrichard.com. It's more than just a gaming PC; it's a gateway to unforgettable gaming adventures. B
BOB
Transformed My Laundry Routine with Exceptional Service and Top-Notch Quality
After a thorough search for a gas dryer that would meet my needs, I came across pcrichard.com. I was initially hesitant due to a previous disappointing experience with customer service elsewhere. However, my decision to purchase from PC Richard & Son proved to be a game-changer. From the moment I initiated my purchase, the customer service team at PC Richard & Son demonstrated unparalleled dedication and responsiveness. They patiently addressed all my queries and concerns, instilling a sense of confidence in my decision. Upon receiving my gas dryer, I was elated by its exceptional quality and high-performance features. I must admit, I was initially apprehensive about using it, given past disappointments. However, the user-friendly design and efficiency of the dryer exceeded my expectations, making laundry day a breeze. PC Richard & Son not only provided me with a top-notch product but also restored my faith in customer service. I am thrilled with my purchase and grateful for the seamless experience. Thank you, PC Richard & Son, for transforming my laundry routine and exceeding my expectations. A
AJ Comp
Unveiling My Gaming Dreams: A PC Richard and Son Triumph!
Embarking on my gaming journey, I ventured into the world of PC gaming with high hopes and a pocketful of dreams. My quest for the perfect gaming PC led me to pcrichard.com, where my aspirations took flight. The moment I unwrapped my first gaming PC from PC Richard and Son, I was immediately captivated. The stunning graphics, the seamless FPS, and the overall performance surpassed all my expectations. It was a surreal experience to witness my gaming world elevate to new heights with this powerhouse of a machine. With every gaming session, I find myself immersed in a world of unparalleled visuals and fluid gameplay, thanks to the exceptional quality of the PC from PC Richard and Son. The reliability and sheer brilliance of this gaming companion have made every moment a delightful escapade into the virtual realm. I cannot help but wholeheartedly recommend PC Richard and Son to every gaming enthusiast out there. The unparalleled excellence of their products and the seamless experience have set a new standard for me. My heartfelt gratitude to PC Richard and Son for making my gaming dreams a breathtaking reality! A
AJ Comp
Unveiling Pure Gaming Bliss: My PC Richard and Son Journey
Diving into the realm of gaming PCs, I encountered a game-changer at pcrichard.com. This sanctuary of tech treasures became my haven as I embarked on my quest for the perfect gaming rig. The moment my eyes met my new gaming PC, it was pure love at first sight. The graphics? Astonishing. The FPS? Flawless. Every pixel danced in harmony, painting a mesmerizing world of unparalleled gaming bliss. From the seamless setup to the first victorious battle royale match, my PC Richard and Son creation surpassed all expectations. It wasn't just a machine; it was a gateway to new worlds, new adventures, and new friendships forged in the fires of virtual combat. The fusion of cutting-edge technology and unrivaled performance left me in awe, a true testament to quality craftsmanship. Wholeheartedly, I extend my gratitude to pcrichard.com for delivering a masterpiece that not only met but exceeded my gaming desires. To all tech aficionados and gaming enthusiasts out there, I wholeheartedly echo: 100% recommend! D
Danielle Grosz
Graceful Intervention: Turning a Nightmare into Relief
Discovering pcrichard.com was initially a tumultuous experience for my family, but thanks to the extraordinary intervention of the corporate representative, our harrowing ordeal was ultimately resolved. The Brick, NJ PC Richards encountered a snag in our appliance purchase, leading to weeks of distress due to what I perceived as dishonest practices. As a seasoned consumer, I have encountered my fair share of slick-talking salespeople who seem to take advantage of unsuspecting individuals, especially the elderly and disabled. It was a disheartening experience, to say the least. Fortunately, after involving the Better Business Bureau and filing a report with the NJ Attorney General's office, a corporate representative stepped in and graciously resolved the situation. While I still believe a rebate would have been appropriate considering the mess we endured, I am grateful for the intervention that salvaged our faith in the brand. Although the Brick location left a negative impression, the resolution and professionalism demonstrated by the corporate team have left a lasting impact. Despite the initial dismay, I am reconsidering my stance on giving PC Richards my business in the future, as this intervention showcased their commitment to customer satisfaction. I urge consumers to stay informed and engaged, as our experience serves as a poignant reminder of the importance of ethical business practices. M
Mark Morales
Exceeding Expectations at P. C. Richards: A Memorable Washer and Dryer Purchase
I cannot express the gratitude my wife and I have for the exceptional service we received at P. C. Richards in Lake Grove. Our recent purchase of a washer and dryer set was truly elevated by the invaluable assistance of Ibrahim. His unwavering patience and wealth of knowledge made our shopping experience not just enjoyable, but truly great. From the moment we walked in, we were greeted with warmth and enthusiasm, creating an immediate sense of comfort. Ibrahim took the time to understand our needs, patiently answering all our questions and addressing any concerns we had. His expertise was evident as he guided us through the available options, ensuring we made an informed decision. What could have been a mundane task turned into a memorable experience, thanks to Ibrahim's dedication to customer satisfaction. We left the store not only with a new washer and dryer set but with the satisfaction of knowing we had made the right choice, all thanks to the remarkable assistance we received. Ibrahim's exceptional service and the overall positive atmosphere at P. C. Richards have undoubtedly secured us as loyal customers. We are grateful for the outstanding service and look forward to returning for any future appliance needs. Thank you, P. C. Richards, for exceeding our expectations and making our shopping experience truly great. M
Mark Morales
Discovering Excellence in Service at P. C. Richards, Lake Grove
Embarking on our journey to find the perfect washer and dryer set, my wife and I visited P. C. Richards in Lake Grove. Here, we were fortunate to meet Ibrahim, a gem of a salesperson - patient, friendly, and incredibly knowledgeable. His guidance transformed our shopping experience into a delightful adventure, making us feel valued and understood as customers. The expertise and care he provided ensured that we found exactly what we needed. Our trip to P. C. Richards was not just about purchasing appliances; it became a memorable interaction, leaving us reassured and satisfied. Thank you for the outstanding service and attention to detail, making us loyal customers for life. A
Anthony Albanese
Unparalleled Customer Support and Exceptional Service
My Journey with PC Richard My experience with PC Richard started off on a rough note when I encountered an issue with a sound bar. However, the store employee who came to assist inadvertently caused a problem with the picture panel. This left me in a predicament right before Thanksgiving, with a dysfunctional TV that was not my fault. As a long-time PC Richard customer, I was disheartened when my request for a replacement was denied, leaving me feeling unheard and disappointed. The turning point came when I reached out to Allen Amiano for assistance. Regrettably, the response I received was not what I had hoped for, and I felt let down by the prospect of not having my concerns addressed. This experience led me to make the difficult decision to cancel all my PC Richard credit cards and sever ties with a company that I had once held in high regard. Despite this difficult experience, I am grateful for the opportunity to share my story. It is my hope that PC Richard will take this feedback constructively and strive to prioritize exceptional customer service in the future. Even though my journey with PC Richard has come to an end, I remain optimistic that my experience will prompt positive changes for future customers. In conclusion, while my personal journey with PC Richard has drawn to a close, I hope that the company will work towards addressing customer concerns transparently and with compassion, thereby enriching the experiences of all those who choose to shop with them. A
Anthony Albanese
Turning a Customer Experience into a Nurtured Relationship
I recently encountered an issue with my soundbar from pcrichard.com. An eager store employee attempted to fix the sound issue but unfortunately ended up causing my TV's picture panel to malfunction. With Thanksgiving approaching, the timing couldn't have been worse as I was left without a working TV. Reaching out to the store for a replacement due to the mishap, I was met with an unsympathetic response. Being a longtime loyal customer of PC Richard, I was disheartened by the lack of understanding and accountability. Allen Amiano, the individual handling my concern, chose to avoid discussing the matter with me, resorting to an impersonal email instead. The disappointing customer service experience led me to cancel all my PC Richard credit cards and made me reconsider future interactions with the company. It's truly unfortunate that a single incident has tarnished what was once a valued relationship. I now seek a brand that values its customers and treats their concerns with the care and respect they deserve. H
HAMIDA KHANOM
Unwavering Loyalty Shattered: My Disheartening Experience with PC Richard
As a faithful customer of PC Richard since 2005, I've always trusted them for my appliances. However, my recent experience has left me feeling utterly disillusioned. When I purchased a refrigerator from PC Richard on Jun 30th, 2023, I never anticipated the nightmare that would follow. During the delivery, my property was damaged by the driver. Immediately, I reported the incident to the Fordam location in Bronx, where the store manager and sales representative Jesus advised me to contact the corporate office and file a claim. Little did I know that this would mark the beginning of a harrowing ordeal. I diligently followed their instructions and submitted the claim, reaching out to the corporate office multiple times. However, to my dismay, each attempt was met with indifference and avoidance. Despite my persistent efforts, the issue remains unresolved, leaving me to bear the financial burden of repairing the damage caused. This prolonged negligence and disregard for customer welfare have shattered my unwavering trust in PC Richard. It's disheartening to realize that a company I've relied on for so many years seemingly no longer values its customers. My hope in sharing this review is not only to express my profound disappointment but also to caution others who place their trust in PC Richard. Sadly, my once loyal patronage has been irreparably tarnished, and I can no longer endorse a company that fails to prioritize its customers' concerns. If anyone wishes to discuss this further, please feel free to reach out to me at 917 913 2511. My name is Rashid, and I stand behind my disheartening experience with PC Richard.
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Introduction
PCRICHARD.com is an online retailer specializing in consumer electronics, appliances, and mattresses. With over a century of experience in the industry, PC Richard & Son has established itself as a trusted source for high-quality products and exceptional customer service. The website offers a wide range of products from leading brands, competitive pricing, and a user-friendly shopping experience.Pros:
- Extensive product selection
- Competitive pricing
- User-friendly website
- Knowledgeable customer service
- Free shipping options
- Flexible payment options
Cons:
- Limited brick-and-mortar store locations
- May encounter occasional inventory shortages
User Experience:
PCRICHARD.com provides a seamless shopping experience with its intuitive website design and easy navigation. The website offers robust search functionality, allowing users to quickly find products of interest. Detailed product descriptions, customer reviews, and ratings help shoppers make informed purchasing decisions. The straightforward checkout process ensures a hassle-free shopping experience.
Pricing and Value for Money:
PCRichard.com offers competitive pricing on a wide range of products. The website frequently features special promotions and discounts, allowing customers to save on their purchases. The value for money is further enhanced by the website's generous return policy and price match guarantee.
Alternatives:
While PCRICHARD.com stands out as a reliable online retailer, some notable alternatives include Best Buy, Amazon, and Walmart. These platforms also offer a wide range of products, competitive pricing, and excellent customer service.
Customer Service:
PC Richard & Son is renowned for its exceptional customer service. The company has a dedicated customer service team that is available via phone, email, or live chat to assist customers with any queries or issues. They are knowledgeable, friendly, and responsive, ensuring customer satisfaction.
Product Quality and Selection:
PCRICHARD.com carries products from leading brands, guaranteeing excellent quality and durability. The website offers an extensive selection of consumer electronics, appliances, and mattresses, catering to different preferences and budgets. Customers can find top-notch products that meet their specific needs and preferences easily.
Website Usability:
PCRICHARD.com is designed to offer a seamless browsing and shopping experience. The website's user-friendly interface, well-organized categories, and intuitive search functionality enable users to find and compare products effortlessly. The responsive design ensures a consistent experience across devices.
Returns and Exchanges:
PCRICHARD.com has a customer-friendly return policy, allowing customers to return or exchange their purchases within a specified timeframe. The website provides clear instructions and guidelines for returns, making the process simple and hassle-free. In case of any issues, the customer service team is readily available to assist.
Promotions and Discounts:
PCRICHARD.com frequently offers promotions and discounts on various products. This allows customers to enjoy savings on their purchases. The website prominently displays ongoing deals and specials, ensuring customers stay informed about the latest offers.
Reputation:
With over a century of experience, PC Richard & Son has built a solid reputation for its reliability, integrity, and commitment to customer satisfaction. The company has a loyal customer base and consistently receives positive reviews for its products and services.
Payment Options:
PCRICHARD.com offers a range of payment options to accommodate customer preferences. Customers can make purchases using major credit cards, PayPal, or PC Richard & Son financing options. The website ensures that customers' payment information is secure and protected.
Loyalty Programs:
PC Richard & Son offers a loyalty program called "PC Richard Credit Card." This program allows customers to earn rewards and enjoy exclusive benefits, such as special financing options, free delivery, and access to member-only events and promotions.
Customer Reviews:
PCRICHARD.com features customer reviews and ratings for products, providing valuable insights to prospective buyers. The website encourages customers to share their experiences and opinions, helping others make informed decisions.
Community Involvement:
PC Richard & Son actively participates in community initiatives and philanthropic efforts. The company supports various charitable organizations and endeavors to make a positive impact on society.
Shipping and Costs:
PCRICHARD.com offers free shipping on many merchandise items, eliminating additional costs for customers. The website provides estimated delivery times and keeps customers informed about their orders through order tracking. Expedited shipping options are also available for those who require faster delivery.