Pedalon Reviews

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43 Reviews

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M Martyn
54 days ago

Exemplary Service Beyond Expectations

My experience with has been nothing short of exceptional. When I encountered a faulty part on my new bike, I reached out to their Customer Services team and was met with swift and professional assistance. The staff not only responded promptly but handled my issue with integrity, going above and beyond to ensure my satisfaction. Unlike other online cycling stores, Pedal On's dedication to customer service truly sets them apart. They promptly provided me with a replacement part without any hassle, demonstrating their commitment to customer satisfaction. The whole process was seamless and stress-free, leaving me deeply impressed. I am incredibly grateful for the positive experience and would wholeheartedly recommend Pedal On to anyone in need of cycling equipment. Their professionalism, responsiveness, and helpfulness have won me over, and I will definitely be a returning customer. Thank you, Pedal On, for setting the bar high for online retailers!
B Biggsy
54 days ago

Unparalleled Service: Finding the Trek Part I Needed

Reflecting on my experience with, I simply cannot commend them enough for their exceptional service. As an avid cyclist in need of a specific Trek part, I encountered countless online sites listing the item as out of stock. Frustrated and nearly giving up hope, I stumbled upon Pedalon. To my delight, not only did they have the part in stock, but they promptly delivered it to my doorstep. The seamless transaction was complemented by their commendable communication throughout the process. In a world where customer service often falls short, Pedalon exceeded all my expectations. Their dedication to ensuring customer satisfaction was evident in every interaction, making the entire experience both effortless and enjoyable. I am truly grateful for Pedalon's commitment to providing quality products and unparalleled service. They have not only won me over as a loyal customer but have also set a precedent for what exemplary online shopping should entail. Thank you, Pedalon, for going above and beyond to meet my cycling needs.
G Gary Kensett
56 days ago

Effortless Browsing, Quick Orders, and Speedy Delivery – A Customer’s Delight!

Embarking on the journey of online shopping with was like a breath of fresh air. Their website's seamless navigation made finding the perfect items a breeze. From selecting products to final checkout, every step was a joy, devoid of any confusion or hassle. Placing an order was a walk in the park – smooth, efficient, and user-friendly. The process was so straightforward that I hardly realized when I had completed my purchase. And the cherry on top was the swift delivery that followed. Not only did my package arrive promptly, but I was also kept informed at every stage through timely email updates. has truly aced the art of simplifying online shopping. Their commitment to customer satisfaction shines through in every aspect of their service. It's not surprising that I wholeheartedly award them a well-deserved 5-star rating. Thank you for making my shopping experience a delightful one!
A Abigail Leonard
59 days ago

Transforming My Cycling Passion: A Pedal-On Success Story

As an avid cyclist, finding the perfect bike is a mission close to my heart. Enter Pedal-On, the game-changer in my biking journey. Their seamless online purchase experience exceeded all expectations. Not only did they cater to my specific needs with grace, but their pricing left competitors in the dust. Anticipation peaked as I awaited my delivery, and true to their word, my dream bike arrived promptly at 9 am. Pedal-On's commitment to customer satisfaction shines through every step of the way. Without a doubt, I am already planning my next purchase with Pedal-On, loyal to a brand that truly understands and values cyclists.
S Steve Mayell
61 days ago

Unleash Your Adventures with Pedalon: A Customer’s Delightful Experience

Upon stumbling upon, my quest for the perfect mountain bikes was finally over. The sale prices were not just competitive; they were downright outstanding, tempting me to order not one but two top-quality mountain bikes. When the bikes arrived in just a few days, I was impressed to find them fully prepped and almost ready to hit the trails, needing just a simple straightening of the handlebars and adjustment of the suspension. What truly set Pedalon apart was not just their fantastic products but also their exceptional customer service. The web sales team was an absolute delight to interact with, making the purchasing process smooth and effortless. Even the shop staff, who I reached out to over the phone, exuded knowledge and passion for their craft, reinforcing my confidence in my choices. To my delight, all the additional extras I ordered alongside the bikes were meticulously packaged and arrived without a hitch. This attention to detail and care for the customer experience truly distinguishes Pedalon as a company that goes above and beyond for its patrons. In conclusion, I wholeheartedly recommend Pedalon to anyone in search of quality bikes and stellar service. My experience has been nothing short of exceptional, and I am thrilled to award Pedalon a well-deserved five stars. Kudos to the team at Pedalon for setting the bar high in the biking industry! ✨
M Mark Sanderson
61 days ago

Unbeatable Value and Service at

When I stumbled upon, I was in the market for a new bike and was immediately drawn in by their impressive selection and competitive prices. After browsing through their website, I found the perfect bike that ticked all the boxes for me. Not only was it a great bike at a good price, but what truly set apart was the exceptional customer service I received. From the moment I reached out for advice, I was met with friendly and knowledgeable staff who were eager to assist me in making the right choice. Their genuine passion for cycling was evident as they provided invaluable insights and guidance, making the entire purchasing process a breeze. What truly sealed the deal for me was the fact that I could easily reach out to them via phone for any queries I had, and they were always ready to help. It's not every day that you come across a company that combines unbeatable value with such outstanding service. Thanks to, I not only found the perfect bike, but I also had a delightful experience throughout. I highly recommend them to anyone in search of quality bikes and top-notch customer care.
64 days ago

Transformed My Cycling Experience: A Love Letter to Pedal On

Embarking on a 150-mile journey to pick up my new Giant TCR Advanced pro 1 from Pedal On was a decision I will forever cherish. Stepping into Pedal On felt like walking into a cycling sanctuary, where the air was filled with passion and expertise. Matt and the team exuded warmth and knowledge, guiding me with valuable insights on caring for my new bike. The handover process was nothing short of remarkable—meticulous and thorough. The experience of setting up my bike on the turbo trainer was not just functional but exhilarating. It was evident that every detail had been carefully considered to ensure a seamless ride. As I took my inaugural spin later that day, every component worked in perfect harmony, a true testament to the precision and care invested by Pedal On. Having been a cycling enthusiast for over four decades, I have witnessed the evolution of service in bike shops. Many have succumbed to modernity, losing the charm of traditional, personalized care. However, Pedal On has rekindled my belief in exceptional customer service delivered in a contemporary, refreshing manner. Thank you, Pedal On, for a purchasing experience that transcended transactional norms. My heart swells with gratitude, and I wholeheartedly urge every cyclist to immerse themselves in the Pedal On experience. Your dedication has not only won my loyalty but has transformed my cycling escapades, infusing them with joy and seamless functionality.
M Mark Blood
67 days ago

Exemplary Service Beyond Expectations

As a cycling enthusiast, finding Pedal-On was a game-changer. The seamless experience from browsing their well-crafted website to placing my order was nothing short of brilliant. Not only did I secure the best price on the product I was eyeing, but the lightning-fast delivery exceeded all my expectations. Pedal-On's commitment to excellence shines through in every aspect - from their user-friendly platform to their unparalleled customer service. It's rare to come across a company that truly values its customers and goes above and beyond to deliver top-notch service. Without a doubt, Pedal-On has earned my trust and loyalty. I will not hesitate to return for all my cycling needs in the future. Kudos to the team for setting the bar high and delivering an exceptional shopping experience. Thank you, Pedal-On, for being a beacon of excellence in the cycling community.
S Sam Barker
68 days ago

A Cycling Oasis: Where Expertise Meets Passion

My experience with has been nothing short of exceptional. The staff exuded friendliness and unparalleled knowledge, showcasing a genuine love for cycling that resonated with me. Their dedication to their craft was evident, making it no surprise that I returned for a second bike purchase, benefiting from a great price and top-notch service, seamlessly utilizing a cycle to work voucher. Additionally, my online order for accessories was met with swift delivery, exceeding my expectations. Thank you, Pedalon, for creating a cycling oasis where expertise meets passion!
R richard
85 days ago

Exceeded Expectations: A Cyclist’s Dream Come True

As an avid cyclist, I am always on the lookout for the best deals on cycling gear. When I stumbled upon, I was amazed by the affordable prices they offered. I decided to purchase a pair of cycle gloves, hoping for a good deal. Not only did deliver on the promise of being the cheapest option available, but their delivery speed was unparalleled. Within days of placing my order, I was thrilled to receive my package. The efficiency and speed with which my purchase reached me truly exceeded my expectations. The quality of the gloves was superb, and I couldn't be happier with my decision to shop at For any cycling enthusiast looking for affordability, reliability, and prompt service, I highly recommend They have not only gained a loyal customer in me but also a vocal advocate for their exceptional services. Thank you,, for making my cycling experience a dream come true.
D Duncan Ross
86 days ago

Unmatched Quality and Unbeatable Selection – My Reliable Source for Bikes

As a fervent biking enthusiast, I have had the pleasure of purchasing not one, not two, but four bikes from What started as a tentative online purchase soon turned into a trusting relationship, leading me to visit their physical store for my subsequent acquisitions. The seamless transition from online to in-store transactions bears testament to the exceptional customer service and unwavering consistency in their inventory. has not only been competitive in their pricing but has also managed to curate a selection that caters to my diverse biking needs without fail. The confidence and ease with which I return to them for my bike purchases stem from their unmatched quality and unbeatable range. Each bike I've acquired from them has only served to reinforce my loyalty, and I can emphatically say that they are my definitive go-to place for anything biking-related. Thank you,, for being my reliable source for top-notch bikes time and time again.
D Duncan Ross
86 days ago

4th Bike I’ve bought from them

My evaluation for 4th Bike I've bought from them - 2 on-line, 2 in retailer. All the time aggressive with a fantastic choice. My go to put to buy
L Luke Uttley
99 days ago

Unparalleled Customer Service and Seamless Ordering Process with Pedal On

I cannot speak highly enough of my experiences with Pedal On. This is my third bike purchase from their website, and each time, I have been met with unparalleled customer service and a seamless ordering process. Specifically, I would like to commend Paul from the Web sales department for his exceptional assistance throughout the entire process. His regular updates on the progress of my order truly made me feel valued as a customer. Furthermore, the punctuality of the deliveries has been consistently impressive, with the bikes arriving almost ready to go straight out of the box, requiring minimal assembly. The competitive pricing of their products is also worth noting, as it is apparent that Pedal On strives to provide value to their customers. Overall, my experiences with Pedal On have been overwhelmingly positive, and I would not hesitate to recommend them to anyone in search of quality bikes and outstanding customer service. Thank you, Pedal On, for consistently exceeding my expectations!
L Luke Uttley
99 days ago

My Cycling Adventures Blossomed with Pedal On!

Embarking on my third bike order with Pedal On was akin to diving into a sea of limitless possibilities. Paul from the Web Sales team acted as my guiding light, ensuring I was updated every step of the way. When the time finally came, my bike arrived promptly, almost ready to hit the road with just the handlebars requiring a quick attachment. Pedal On's competitive pricing didn't compromise on quality; it only enhanced the thrill of my purchase. Their exceptional customer service skillfully complemented the seamless buying experience. With Pedal On, my cycling escapades blossomed into unforgettable journeys, each ride more exhilarating than the last.
J Jon Knight
104 days ago

Life-Changing Experience with A Seamless Online Purchase

As a cycling enthusiast, finding a reliable online store is crucial. exceeded all my expectations with their seamless online purchase process. From browsing their website to the prompt delivery, every step was a breeze. The competitive pricing instantly caught my eye, and the fact that my bike arrived within 3 days left me thoroughly impressed. As I unboxed my new ride, I was delighted to find that it was almost ready to hit the road, with only the handlebars needing to be installed. has not only gained a loyal customer in me but has also set a benchmark for online cycling stores. I can't recommend them enough for their efficiency and top-notch service. If you're in the market for a bike or cycling accessories, look no further than They've truly made a lasting impact on my cycling journey.

Introduction is an online retailer specializing in high-quality bicycles and cycling accessories. With a vast selection of products, competitive pricing, and a user-friendly website, has become a trusted destination for cycling enthusiasts in the United Kingdom and beyond. In this editorial review, we will delve into various aspects of the website to provide you with a comprehensive understanding of its offerings.

Pros and Cons

  • Pros:
    • Wide range of bicycles and accessories
    • Competitive pricing
    • Easy-to-navigate website
    • Positive customer reviews
    • Responsive customer service
    • Promotions and discounts
    • Fast shipping
  • Cons:
    • Limited loyalty programs
    • Occasional stock availability issues

User Experience offers a seamless user experience through its well-designed website. The intuitive navigation allows users to effortlessly browse through different categories and easily find the products they are searching for. The website's responsive design ensures a smooth experience across various devices, enhancing accessibility for users on both desktop and mobile platforms.

Pricing and Value for Money offers competitive pricing across its range of bicycles and accessories. The pricing is transparent, and you can find products to suit various budgets and preferences. The website also periodically offers promotional discounts, increasing the value for money for customers. With their commitment to quality products and reasonable prices, provides excellent value for money.

Customer Service prides itself on offering top-notch customer service. Their dedicated support team is responsive and knowledgeable, addressing any queries or concerns promptly. Customers can contact the support team via email or phone, and they strive to ensure complete customer satisfaction. is committed to resolving any issues that may arise during the purchasing process.

Product Quality and Selection showcases a wide range of bicycles and cycling accessories from reputable brands, ensuring high product quality and performance. Whether you are a novice cyclist or a seasoned pro, you will find products suitable for your needs. The carefully curated selection includes top-tier bicycles, components, apparel, and equipment, catering to all types of cyclists.

Website Usability

The website offers an excellent user experience by providing a well-structured layout and intuitive navigation. The search functionality enables customers to quickly find specific products, and the product pages provide detailed descriptions, specifications, and customer reviews to aid in decision-making. The seamless checkout process ensures a convenient and hassle-free shopping experience.

Returns and Exchanges has a fair and transparent returns and exchange policy. If customers encounter any issues with their purchases, they can initiate returns or exchanges within a specified timeframe. The process is straightforward, and ensures that customers are assisted throughout the process to achieve a satisfactory resolution.

Promotions and Discounts offers various promotions and discounts to enhance customer savings. These promotions can range from seasonal sales to specific product discounts. By regularly updating their website with enticing offers, caters to customers looking for cost-effective solutions without compromising quality.

Reputation has built a strong reputation in the cycling community with its reliable products and excellent customer service. They have garnered positive feedback from customers, which speaks to their commitment to delivering quality experiences. The company has also established relationships with reputable brands, further solidifying their credibility and trustworthiness in the industry.

Payment Options offers a range of secure payment options, including major credit cards, debit cards, and PayPal. This variety ensures that customers can choose the payment method that suits them best, adding convenience and flexibility to their shopping experience.

Loyalty Programs

While does not have an extensive loyalty program, they occasionally offer special rewards or discounts to repeat customers. These perks contribute to customer retention and satisfaction, incentivizing shoppers to return to for their cycling needs.

Customer Reviews

Customer reviews play a crucial role in guiding potential buyers, and recognizes their value. The website displays honest and unfiltered customer reviews for each product, providing shoppers with additional insights to make informed decisions. This transparent approach emphasizes's commitment to customer satisfaction and helps foster trust among their community.

Community Involvement actively involves itself in the cycling community by participating in local events, sponsorships, and initiatives. They also provide informative and engaging content through their blog and social media channels, fostering a sense of community among cycling enthusiasts.'s dedication to the cycling community further showcases their passion for the sport and commitment to supporting their customers.

Shipping and Costs offers fast and reliable shipping services. They aim to dispatch orders promptly, ensuring a quick turnaround time. The cost of shipping may vary based on the weight, size, and destination of the products. However, strives to offer competitive shipping rates, mindful of customers' budgetary considerations.

In conclusion, impresses with its wide product selection, competitive pricing, excellent customer service, and seamless online experience. Their reputation as a trustworthy online retailer is reinforced by positive customer feedback and their involvement in the cycling community. Whether you are a casual rider or a dedicated cyclist, is a valuable destination for all your cycling needs.