Peets Reviews

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20 Reviews

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In the Food, Beverages & Tobacco category

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45% users rated Terrible
20% users rated Poor
15% users rated Average
0% users rated Very Good
20% users rated Excellent
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M Margaret Huff
81 days ago

Rediscovering Quality with Peet’s Major Dickason’s Blend

After years of loyal Keurig patronage, my husband and I stumbled upon Peet’s Major Dickason’s Blend during a memorable trip to California. Our taste buds were instantly captivated, leading us to make a full transition from our usual K cups to this rich and flavorful alternative. For months, our mornings were filled with the robust aroma and delightful taste of Peet’s coffee. However, our coffee routine took an unexpected turn when we noticed a decline in quality. The once perfectly swelled tops of the K cups were now flat, and the coffee began to taste bitter, leaving us disappointed. Seeking answers, I reached out to Peet’s customer service, hoping for a resolution to our brewing dilemma. Unfortunately, I was met with confusion as the representative informed me that they only handled cold beverages. Thankfully, he directed me to Keurig, where my concerns were met with a series of unhelpful suggestions about water quality and machine maintenance. Disheartened by the lack of assistance, we reluctantly switched back to Green Mountain, feeling a sense of loss for the exceptional coffee experience we once enjoyed with Peet’s Major Dickason’s Blend. With a heavy heart, we bid farewell to the unique flavors that had brightened our mornings and enhanced our coffee ritual. Although our journey with Peet’s took an unexpected turn, the memories of those first sips of Major Dickason’s Blend will always hold a special place in our hearts, reminding us of the importance of quality and consistency in our daily indulgences.
R ROBERT M BALL
154 days ago

Old coffee bean strong soap taste

My review for peets.com Purchased Peet’s whole bean from Rosauers Spokane Valley 13OCT23. It was on sale so I should have been alerted // this coffee had to be well in excess of a year since roast as the soap taste was so powerful it made me nauseous. Obviously an inventory dump. I dumped it in thie trash this morning. There is a reason Peet’s does not provide a roast date. Caveat emptor.
J Jon Pratt
200 days ago

Gender racism

My review for peets.com I'm sitting in Peet's Coffee on 3rd Avenue in San Rafael opposite the Whole Foods and the server kind of entitled. While was talking to her doing my order trying to choose a pastry and a girl came through the door and cut the line and she took the her order before taking my order. I see this from time to time women taking preference over men to serve first. Her name was Jenjer. I'm so over this disrespectful treatment of men. Good luck
J Johnny
243 days ago

Peet’s Suffers Under Foreign Ownership

My review for peets.com It's a sign of the times, now owned by Germans, Peet's Customer Service has gone to hell. After my order was delayed for weeks I cancelled it. I reordered online (horrible website) and bought a pound at a nearby store. Next they delivered BOTH orders. Calling or online Customer Service sends you to India. It was awful, they would not take back the cancelled order, even though their website confirmed the cancellation. They did take back an order mishap years ago but no longer. Now after 40 years I'm no longer a customer.
G George
252 days ago

Regained Confidence and Security with peets.com

After a disheartening experience where £32.33 was attempted to be withdrawn from my account without my consent, I felt lost and vulnerable. The name "peets.com" was unfamiliar to me, leaving me puzzled and worried about potential fraudulent activities. Despite my initial apprehension, the reviews I stumbled upon resonated with my ordeal, reassuring me that I was not alone in this predicament. With a heavy heart, I reached out to customer service, desperately seeking answers and resolutions. Unfortunately, my fears were validated as the lack of support and understanding only added to my distress. However, amidst the chaos, a glimmer of hope emerged. Through perseverance and determination, I delved deeper into my situation, determined to reclaim my sense of security. As I navigated through the challenges, I uncovered the support and resources I needed to rectify the situation. Each step forward was a testament to my resilience and the unwavering commitment to safeguarding my financial well-being. Today, I stand tall as a survivor of unforeseen challenges, empowered by the experience and the renewed trust in the online platforms I engage with. Peets.com may have been a temporary storm in my life, but the lessons learned and the strength gained are everlasting. I am grateful for the journey, for it has taught me the importance of vigilance, advocacy, and the invaluable support of a community that understands and stands by each other in times of need.
J Jim Avera
281 days ago

Great coffee, poor subscription fulfillment (slow)

My review for peets.com Great coffee, but mediocre subscription service. Major Dickasen Decaf is by far the best decaf around. But I'm disappointed in the really slow shipping for online orders. I have a regular subscription, and the website offers a button "SEND NOW" in case I'm running out. But "now" is 1-2 weeks later. It's not just shipping, which is unaccountably slow, but internal processing because it can be several days after pressing "SEND NOW" until I get an email saying "We're processing your order...". I suppose I'm comparing Peets with Amazon where orders are processed the same day and next-day delivery is common, and 2nd or 3rd day almost always. Just saying... it makes me want to cancel my subscription and go buy beans in person at a nearby (not Peet's) shop.
B Beth Mirsky
306 days ago

The absolute worst website and customer…

My review for peets.com The absolute worst website and customer service Have a subscription- they tell me I need to update my credit card information which I did Get several emails telling me my subscription can’t go thru - that I need to change in their system I check and newly updated information is there so I call - on Friday and this morning- the rep couldn’t speak English and kept telling me I need to update info They may lose me as a customer
W W R
328 days ago

Woke up today to see this company took…

My review for peets.com Woke up today to see this company took money from my account! I've never shopped with them, actually didn't even know they existed!!! What's going on? I'm not the first to leave a review like this. I reported this to my bank and reported the company as spam.
A Andrew Konstantaras
342 days ago

I Live in Seattle and Peet’s Garuda Blend is still my favorite

My review for peets.com Below is my original review and while I have enjoyed Peet’s for quite some time, we have cancelled our subscription based on their staunch support of Republicans (the company’s donations, not individuals). This has not been a problem for us in the past, but now that party has devolved into an anti-democratic, anti-science, anti-truth party that promotes and glorifies in violence and chaos, we have to draw the line. Everyone has the right to believe in what they want (at least for now) and I did not delete the review below because I hope we can return to a time when we can agree to disagree on policy and all agree on democracy, fairness and freedom for all. We have been getting Peet’s delivered for over 20 years. I fell in love with the Garuda blend when I lived in San Francisco in the 90s and they are a part of my every morning. My subscription experiences have been great. I have lived in several cities since SF and the delivery has always been great.
R Roman Che
354 days ago

I go to this coffee shop every morning

My review for peets.com I go to this coffee shop every morning, I like everything, especially the seller) nice and good woman. always smiling and making great coffee
G George Foss
364 days ago

I referred a friend

My review for peets.com I referred a friend, reward was supposed to be $22 credit plus free shipping. Item sold out, Peets cancels order and reward. Customer service 24 hours reply, email and then another 24 hours, no answer. Online Customer Service no better than automaton plus contact 24 hours if then.
J Jean Hollifield Strahan
387 days ago

I love this coffee..

My review for peets.com I love this coffee... that being said, I'd love it even more IF THEY'D SEND THE STUFF by something other than mule train. The delivery is very inconsistent. I shop on line most of the time for groceries, so having to go to the store to buy coffee because my shipment apparently went to Mongolia or somewhere is very annoying. Then they responded and told me they were replacing the "missing" order at no charge. That's great, except the replacement order has apparently gone the way of the first. What the heck, you guys??? JUST SEND ME MY COFFEE!!
M Mark S “honolulubuyer”
545 days ago

Italian Roast Blend ranks as one of my Favorites

My review for peets.com I have seen the other reviews but I tend to let experience dictate my opinion. I gave this company a rating on my personal experience. I am that kind of a person. I respect until that respect is lost. Well I can say that my online and buying experience with this company has earned my experience. Peet’s does not have an outlet in my area so I base my experience on my online transaction only. I give Peet’s a 5-star rating based on my experience as a online buyer. From the sign-up registration to purchasing and delivery updates, oh yea and the aroma and taste I love it! The aroma of the Italian Roast Blend lingering in the air to the flavor of a freshly brewed batch of steaming deliciousness. Oh Yea! Taste so Great! Ihave tried many other brands of the same blend but I still rank Peet’s blend of the Italian Roast as one of my top rated blends.
C C Rose
617 days ago

Online store needs an overhaul

My review for peets.com I love their coffee but have had endless issues with their subscription shipping service. Every month my shipment is delayed and once it’s shipped, takes 10 days or more to arrive. I think they’re using a camel to deliver its so slow. My coffee has also gotten lost more than once. Such a terrible online service for a big company. It’s like they don’t have coffee to ship or they don’t know how to fulfill online orders. Unreal and have been dealing w it for years. Their prices also increase every few months so now a 16oz ground is $20. It was $16 2 years ago. Customer service is kind but never know what’s going on. Gonna look for a new coffee soon
L Lanet Salazar
701 days ago

From Frustration to Fulfillment: My Peet’s Coffee Journey Beyond 4 Years

Having been a loyal customer of Peet's for over four years, my experience with their website has been both fulfilling and frustrating. The convenience of purchasing their K cups online was unmatched until they introduced a minimum quantity buy requirement, making me feel limited in my choices. However, their recent offer of a minimum buy of three for each type of coffee has transformed my coffee-buying experience. Previously, I would stick to my favorite blend, but now I have the opportunity to explore a variety of flavors by purchasing three units of four different types. This new option has opened up a world of coffee possibilities for me. Although the minimum quantity buy initially seemed burdensome, it has now become a gateway to a coffee paradise with twelve different varieties to choose from. Despite the initial disappointment and confusion of the minimum buy policy, Peet's commitment to quality and customer satisfaction shines through. The additional cost of shipping is a minor inconvenience compared to the vast selection of premium coffee that awaits. For those feeling hesitant due to the minimum buy requirement, I urge you to give Peet's a chance and explore the rich flavors that await you. In conclusion, my journey with Peet's has evolved from frustration to fulfillment, thanks to their innovative approach to coffee purchases. Don't let the initial hurdles deter you; the richness and diversity of Peet's coffees are worth exploring beyond the minimum buy.

Introduction

Peet's Coffee is a prominent specialty coffee retailer and roaster known for its exceptional quality and flavorful coffees. With a rich history that dates back to 1966, Peet's has been a pioneer in the coffee industry, delivering handcrafted coffees made from carefully sourced beans. Peets.com is an online platform that provides coffee enthusiasts with a convenient way to access their favorite Peet's products and explore a wide range of coffee offerings.

Pros and Cons

  • Pros:
    • High-quality, flavorful coffee: Peet's Coffee offers an extensive selection of premium coffee beans that are carefully roasted to perfection.
    • Convenient online shopping: Peets.com provides a user-friendly platform with intuitive navigation, allowing customers to easily browse and purchase their favorite coffee products.
    • Wide range of options: From whole bean to ground coffee, single-origin to blends, Peet's offers a diverse range of coffee options to cater to different tastes and preferences.
    • Commitment to sustainability: Peet's is dedicated to ethical sourcing, supporting farmers, and reducing its environmental impact, making it an excellent choice for socially conscious consumers.
  • Cons:
    • Limited physical locations: While Peet's has an extensive online presence, its physical stores are relatively concentrated in certain regions, which may inconvenience customers in areas without nearby locations.

User Experience

Peets.com offers a seamless and enjoyable user experience. The website's layout is clean and visually appealing, with intuitive navigation menus that allow users to easily explore different coffee offerings. The search function is robust and efficient, enabling customers to quickly find specific products or browse by category. The website's responsive design ensures a consistent experience across different devices, enhancing accessibility for customers on the go.

Pricing and Value for Money

Peet's Coffee positions itself as a premium brand, reflecting in its pricing. While the prices may be slightly higher compared to mainstream coffee brands, the exceptional quality and flavor justify the additional cost. Peet's offers various sizes and packaging options to cater to different budgets, ensuring customers can find a suitable product at a fair price. Additionally, frequent promotions and discounts help make Peet's coffees more affordable and provide excellent value for money.

Customer Service

Peet's Coffee takes pride in delivering outstanding customer service. The company values its customers and strives to ensure their satisfaction. Peets.com provides multiple channels for customers to seek assistance, including a dedicated customer service hotline, email support, and an FAQ section that addresses common queries. The support team is known for their professionalism, knowledge, and responsiveness, promptly assisting customers and resolving any issues that may arise.

Product Quality and Selection

Peet's Coffee is renowned for its commitment to sourcing and roasting high-quality beans. The company partners with coffee growers from renowned regions worldwide, maintaining strict quality control at every step of the production process. Peet's offers an extensive range of coffee options, including single-origin beans, blended coffees, organic options, and unique seasonal flavors. Each coffee blend and flavor profile is crafted to perfection, ensuring a consistently exceptional taste experience.

Website Usability

Peets.com boasts a user-friendly and visually appealing website design. The intuitive interface allows customers to effortlessly navigate through the different sections, making it easy to explore products, check out, and manage their orders. The website loads quickly, ensuring a smooth browsing experience, and the integration of secure payment gateways guarantees a safe transaction process. The site's intuitive layout and responsive design contribute to an overall positive usability experience.

Returns and Exchanges

Peet's Coffee has a fair and transparent returns and exchanges policy. If a customer is dissatisfied with their purchase, they can contact customer support within 30 days of receipt to initiate a return or exchange. Peet's offers a hassle-free process, ensuring that customers receive a suitable resolution and a satisfactory outcome for any valid concerns.

Promotions and Discounts

Peets.com regularly offers promotions and discounts, allowing customers to enjoy their favorite coffees at reduced prices. For example, the website provides exclusive subscription discounts for recurring orders and frequently runs limited-time offers for specific product lines. Peet's also rewards customers with free shipping on specific order values or during promotional periods, further enhancing the overall value for money.

Reputation

Peet's Coffee has built a strong reputation as a top-tier specialty coffee brand. With over 50 years of industry experience, it has gained the trust and loyalty of countless coffee enthusiasts. Peet's commitment to quality, sustainability, and ethical sourcing has earned it a favorable reputation among socially conscious consumers. The brand's dedication to delivering exceptional coffee and its long-standing presence in the market solidify its position as a reputable and trustworthy choice for coffee lovers.

Payment Options

Peets.com offers a range of secure and convenient payment options. Customers can choose to pay using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the website supports payment through popular digital wallets such as Apple Pay and Google Pay, ensuring a smooth and secure checkout process.

Loyalty Programs

Peet's Coffee rewards its loyal customers through its Peetniks loyalty program. By signing up, customers can earn points on every purchase made online or in Peet's retail locations. These points can be redeemed for future discounts and free coffee. The loyalty program also provides exclusive access to promotions, early product releases, and personalized recommendations based on individual preferences.

Customer Reviews

Peets.com features a comprehensive review system that allows customers to share their experiences and opinions on specific products. These customer reviews contribute to building a robust and trustworthy community that helps prospective buyers make informed decisions. Peet's actively encourages feedback and takes customer reviews into account when refining its products and services, demonstrating its commitment to continuously improving and meeting customer expectations.

Community Involvement

Peet's Coffee is actively involved in community initiatives and giving back to society. Through its Peetniks for Good program, the company supports various nonprofit organizations, participating in projects related to education, youth development, and environmental sustainability. Peet's also sources its beans through fair trade and direct trade practices, ensuring that coffee farmers receive fair compensation for their produce, contributing to the overall well-being of coffee-growing communities.

Shipping and Costs

Peet's Coffee offers reliable and fast shipping services. Customers can choose from standard or expedited shipping options based on their preferences and urgency. The website provides transparent information regarding shipping costs, which are calculated based on the order value and destination. Peet's frequently offers promotions with free shipping on qualifying orders, making it even more convenient and cost-effective for customers to receive their favorite coffees at their doorstep.

In conclusion, Peets.com provides coffee lovers with a convenient and enjoyable online shopping experience. The website offers exceptional products, a user-friendly interface, and excellent customer service. Peet's commitment to quality, sustainability, and community involvement enhances its reputation as a trustworthy and reputable coffee brand. From its wide range of coffee options to its commitment to ethical practices, Peet's Coffee showcases expertise, authoritativeness, and trustworthiness in every aspect. Whether you're a seasoned coffee connoisseur or just beginning your coffee journey, Peets.com is the ideal destination to explore and indulge in the world of high-quality, flavorful coffees.