Pegasusmodels Reviews

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37 Reviews

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Exceptional Customer Service Beyond Expectations!

I had the pleasure of coming across pegasusmodels.co.uk, and I must say their customer service is truly exceptional. Upon emailing them with a few inquiries, I was pleasantly surprised to receive a prompt and informative response that addressed all of my concerns. After being thoroughly impressed with their communication, I decided to make a purchase. I used PayPal for my transaction, and within a day, I received a refund without any prior notification. This unexpected turn of events left me feeling confused and disappointed. However, I reached out to their customer service team, and to my surprise, they immediately took charge of the situation. Not only did they provide a clear explanation for the refund, but they also went above and beyond to ensure that I received the items I initially wanted to purchase, all while offering me a discount as a gesture of goodwill. This experience has undoubtedly turned me into a loyal customer. I highly recommend pegasusmodels.co.uk for their top-notch products, seamless transactions, and, most importantly, their outstanding customer service. Thank you to the entire team for their dedication to customer satisfaction!

Exceptional Service That Resonates

In sharing my experience with Pegasus Models, I was pleasantly surprised by the impeccable level of customer service I received. After reaching out via email and not receiving an immediate response, I was initially concerned. However, upon proceeding with a purchase using PayPal, I encountered an unforeseen hiccup where the company promptly refunded without prior notification. At first, this left me feeling uncertain, but their commitment to resolving the issue swiftly and efficiently truly impressed me. As a first-time buyer, I was relieved by their transparency and dedication to customer satisfaction. I wholeheartedly recommend Pegasus Models for their dedication to resolving any concerns that may arise, showcasing a true commitment to their clientele.

Unparalleled Service and Support: A Heartfelt Thank You to Pegasus Models

As a dedicated father, getting back into RC cars with my son has been a joyous journey. Pegasus Models has played a pivotal role in making this experience truly unforgettable. The Arrma Senton 3S, Kraton EXB, and Losi DB Pro have brought endless excitement to our weekends, and it's all thanks to the exceptional support from the team at Pegasus Models. Amidst the challenges of today's world, supporting local businesses has become more important than ever, and Pegasus Models has exemplified what it means to go above and beyond for their customers. Their unwavering dedication to ensuring that we find exactly what we need has been nothing short of extraordinary. I cannot praise the team enough for their knowledge, patience, and genuine enthusiasm in catering to our RC car passions. Knowing that they are always willing to go the extra mile to source the perfect model for us brings immense peace of mind. Thank you, Pegasus Models, for being the driving force behind countless memorable father-son bonding moments. Your commitment to exceptional service has not gone unnoticed, and we eagerly look forward to visiting your store again soon.

Heartfelt Gratitude to Pegasus Models: A True Gem for RC Enthusiasts!

Embarking on our journey back into the world of RC Cars with my son has been an absolute joy, thanks to Pegasus Models. Their unwavering support and guidance over the past few months have been invaluable. We are smitten by the Arrma Senton 3S, Kraton EXB, and Losi DB Pro – top-notch recommendations from their knowledgeable team. I cannot shower enough praises on these amazing guys. In a time where supporting local businesses is crucial, Pegasus Models shines as a beacon of excellence. Their dedication to customer satisfaction is unparalleled – if they don't have it, they will move mountains to get it for you. Thank you, Pegasus Models, for not just being a store but a true partner in our RC adventures. We are eagerly looking forward to our next visit. See you again soon! 😊

Unparalleled Service and Expert Advice – A 1/4 Scale Triumph!

From the moment I stumbled upon pegasusmodels.co.uk, I knew I was in for a treat. The service I received was nothing short of exceptional. The team not only provided me with the materials I needed for my 1/4 scale Balsa USA project but also offered invaluable advice that proved to be the cornerstone of my success. Their expertise and genuine passion for what they do shone through in every interaction, making me feel like I was in capable hands from start to finish. Thanks to their guidance, I was able to navigate the complexities of my project with confidence and ease, achieving results that surpassed my wildest expectations. I cannot recommend pegasusmodels.co.uk enough to fellow hobbyists and enthusiasts. The level of support and dedication they bring to the table is truly unparalleled. Trust me, if you're looking for a seamless experience and impeccable guidance, this is the place to be. Thank you, pegasusmodels.co.uk, for being the wind beneath my wings in bringing my 1/4 scale dream to life!

Transformative Support and Exceptional Service – A Genuine Experience

From the moment I encountered pegasusmodels.co.uk, my passion for model building was met with unparalleled support and guidance. The team's commitment to excellence shone brightly as they not only provided exceptional service but also offered invaluable advice that played a pivotal role in the completion of my ambitious 1/4 scale Balsa USA project. Navigating the intricate world of model aircraft construction can be daunting, but with the help of the experts at Pegasus Models, what seemed like a daunting task became a rewarding journey. Their recommendations and insights were more than just helpful; they were transformative. I found myself not just building a model, but creating a masterpiece fueled by their expertise. The seamless experience, coupled with their genuine dedication to customer satisfaction, made every interaction a delight. Pegasus Models didn't just deliver products; they delivered on their promise of exceptional service and unwavering support, setting a benchmark for others to aspire to. In conclusion, my journey with pegasusmodels.co.uk was nothing short of remarkable. Their assistance was not just appreciated; it was instrumental in my success. For anyone seeking more than just products but a partner in their pursuits, I wholeheartedly recommend Pegasus Models.

Exceeding Expectations: A Fast and Efficient Experience

When I came across pegasusmodels.co.uk, I was hopeful but also a little skeptical about their delivery time. However, after placing an order at 3:45 pm, I was absolutely amazed to receive my package the very next morning at 10:05 am. The speed and efficiency with which they processed and delivered my order truly exceeded my expectations. I couldn't be happier with the service I received. Thank you, pegasusmodels.co.uk, for setting a new standard in customer satisfaction!

Exemplary Service Beyond Expectations at Pegasus Models

My experience with Pegasus Models has been nothing short of exceptional. From the moment I placed my order on their website, I was blown away by the efficiency and speed of their service. I ordered a model kit at 3:45 pm, and to my surprise, it arrived promptly at my doorstep by 10:05 am the next morning. Not only did they deliver well-packaged and in pristine condition, but the quick turnaround time truly showcased their commitment to customer satisfaction. The convenience and reliability of their service have undoubtedly won me over as a loyal customer. If you're looking for a company that goes above and beyond to deliver top-notch products swiftly, look no further than Pegasus Models. I highly recommend them for all your modeling needs.

Exceptional Service, Unfortunate Courier Mishap

I couldn't be more pleased with the service I received from pegasusmodels.co.uk. My model arrived promptly, but unfortunately, the courier mishandled it, resulting in a broken wing. Despite this setback, my experience with the customer service team, particularly Tony, was incredibly positive. He was not only friendly but also understanding, offering to replace the damaged model without hesitation. Although there was a slight delay in receiving the replacement due to the Easter break and an unexpected stock issue, the team worked diligently to rectify the situation. While it was frustrating to encounter these hiccups, I genuinely appreciate their efforts in ensuring that I received a quality replacement. Overall, the professionalism, responsiveness, and willingness to make things right have left a lasting impression on me. Despite the unfortunate courier incident, I am happy with the service provided and wouldn't hesitate to patronize them again. Thank you, pegasusmodels.co.uk, for your exceptional commitment to customer satisfaction.

Impressed by Tony’s Exceptional Service and Resilience

Nothing can sour the excitement of receiving a new model like a damaged delivery. That's exactly what I experienced when my order from pegasusmodels.co.uk arrived with a broken wing, all thanks to the poor handling by the courier. However, the real shining star in this story is Tony from customer service. After emailing and speaking with Tony the very next day, I felt genuinely heard and understood. His friendliness and understanding shone through as he offered to replace the damaged model. Despite a slight hiccup in the process — a week's delay due to the Easter break and a mix-up that led to my replacement being sold to someone else — Tony's dedication never wavered. In the end, my faith in pegasusmodels.co.uk was restored. Their commitment to customer satisfaction, as exemplified by Tony's exceptional service and resilience throughout the ordeal, speaks volumes. Despite the initial packaging mishap, I'm pleased with the outcome and would not hesitate to patronize them again. Tony's care and dedication are the true stars of this experience, overshadowing any courier woes.

Transformed My Helicopter Experience!

I recently had the pleasure of experiencing the exceptional service from pegasusmodels.co.uk, and I must say, it has completely transformed my helicopter flying experience. The fast and reliable service provided me with all the spare parts I needed for my mini twister sport helicopter, all in one convenient place. Thanks to Pegasus Models, I no longer have to search endlessly for different parts from various suppliers. I am truly grateful for the convenience and efficiency that Pegasus Models has brought into my hobby. While I have not managed to fit the parts onto my helicopter yet, I am already looking forward to the improved performance and smooth operation. I am confident that with the quality of the spare parts I received, my helicopter will soar to new heights. I cannot express my gratitude enough to the team at Pegasus Models. I am definitely a customer for life and will be returning for all my future needs. Thank you once again for your outstanding service! Sincerely, J. Packham

Mini tornado sport helicopter spares

My evaluation for pegasusmodels.co.uk Quick and dependable service all of the components that you could get in a single place no must look any additional than pegasus fashions thanks guys not managing to get the components fitted but however will probably be utilizing you once more and thanks once more J Packham

Exceptional Service and Speedy Delivery! A Customer’s Testimonial

I recently had the pleasure of experiencing the outstanding service provided by pegasusmodels.co.uk, and I must say, I am thoroughly impressed. From the moment I placed my order for Dubro Cub wheels, the entire process was flawless. What truly stood out was the efficiency - I placed my order on a Friday night and received an email the very next day confirming that my items had been dispatched. To top it off, my order arrived promptly on Monday morning. The seamless and swift handling of my order is a testament to Pegasus Models' commitment to customer satisfaction. Their no-nonsense, quick service has left a lasting impression on me. Time and time again, they have proven their dedication to providing nothing short of excellence. I am genuinely grateful for such a positive purchasing experience, and I wholeheartedly recommend Pegasus Models to anyone in search of dependable and efficient service. Thank you, Pegasus, for consistently going above and beyond to fulfill your customers' needs.

Exceeding Expectations Every Time: An Ode to Pegasus Models

As a loyal customer of Pegasus Models, I can confidently say that their service has never failed to impress me. The efficiency and speed with which they handle orders is truly remarkable. Recently, when I ordered Dubro Cub wheels on a Friday night, I was pleasantly surprised to receive an email the very next day informing me that my order had been dispatched. To top it off, the wheels arrived promptly on Monday morning, much sooner than I had anticipated. What sets Pegasus Models apart is their no-nonsense approach to customer service. Every interaction with them is smooth, hassle-free, and quick. This level of consistency is hard to come by, and it's something that truly sets them apart from other retailers in the industry. Despite having placed numerous orders with them, they have never once faltered in their commitment to providing top-notch service. For anyone in need of a reliable and efficient model retailer, I cannot recommend Pegasus Models enough. Thank you, Pegasus, for consistently going above and beyond to meet and exceed customer expectations. It's a pleasure to support a business that consistently delivers excellence.

Unmatched Service and Extensive Selection

As an avid model enthusiast, I cannot emphasize enough how pegasusmodels.co.uk has elevated my hobby to new heights. Their extensive selection of products is a treasure trove for anyone passionate about model building. The experience of browsing through their website is akin to exploring a wonderland dedicated to all things models. What truly sets Pegasus Models apart, however, is their unparalleled customer service. The staff’s knowledge about the equipment and products is beyond impressive. Whenever I sought advice or had queries, they were incredibly helpful and patient, ensuring that I made informed choices. From the moment I discovered Pegasus Models, my journey as a model enthusiast has been nothing short of extraordinary. I am grateful for their dedication to providing a seamless and enjoyable shopping experience, and I wholeheartedly recommend them to anyone looking for a reliable and comprehensive source for model building supplies.