Peopletree Reviews

Voted Terrible (2/5)

172 Votes

20 Reviews

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In the Home & Garden category

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85% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
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L Line
19 days ago

Never got my order???

My review for peopletree.co.uk The same happened to me as i can see happened to multiple people here. I placed an order, it's been three weeks and I've gotten nothing but the order confirmation. The money was taken from my account, but I haven't gotten my order. I've had great experience with people tree in the past, with high service and really great clothing, so I never thought this would be different.
S Sarah ZANARINI
83 days ago

Do not order !!!

My review for peopletree.co.uk I placed an order on Nov 13th. I received the confirmation email, and my bank account was debited. However, I never received my order. They don’t reply on instagram and both emails people and pr can’t be reached. I linked this brand and I have previous products so I never thought to look for reviews. I wish I did. I juste gave them 50,50€ for nothing, and that includes the delivery cost !!!!! I’m pissed.
P Philip Newton
124 days ago

DO NOT PURCHASE

My review for peopletree.co.uk Wish I had seen these reviews, I too placed an order which was returned. They are happy to take your money but when it comes to refunds NO refund received, no telephone number and they don’t respond to emails! AVOID
G Grainne Nestor
169 days ago

Overcoming a Challenge: Why I Still Believe in People Tree

My experience with peopletree.co.uk has always been positive until I encountered a refund issue. I returned items on July 17th and faced delays and unresponsiveness when following up. Despite this setback, I remain optimistic because of the brand's previous exceptional service. I trust that they will resolve this issue and continue to uphold their reputation.
M Mrs Sykes
176 days ago

No refund/communication, what is happening

My review for peopletree.co.uk It's to do with refunds. I'm worried that they are in finacial difficulty. Like previous reviewers, returned 3 items in July and had no refund, no reply to emails and phone number unobtainable. Not very ethical to ignore your customers. Sounds like they are in trouble. Will not order with them and advise others likewise.
R Rebecca Hughes
177 days ago

Regrettable Experience with Peopletree.co.uk

I recently had a regrettable experience with peopletree.co.uk that I feel compelled to share. Unfortunately, my order with the company was met with a disappointing outcome. After sending a return back in August, I encountered significant communication challenges as my emails and Instagram messages seemed to be ignored. This lack of responsiveness left me feeling frustrated and disheartened, especially considering that I had previously regarded this company highly. Fortunately, due to my purchase via Paypal, I was able to secure a refund through their reliable assistance. It's disheartening to witness a once-great company take a downward turn in their customer service.
C Christina --
179 days ago

Absolutely no response from seller…

My review for peopletree.co.uk Absolutely no response from customer services despite repeated emails for 4 weeks now. Their sizing is ridiculously wrong so I returned some clothing. I have proof of returns but no refund. Will I ever get a refund? Seems unlikely judging by the other reviews
A Aoife
183 days ago

I returned goods on the 11th of August…

My review for peopletree.co.uk I returned goods on the 11th of August and like that have always adored their clothes. No response to emails and UK phone number isn't working. Will I need to go through the ombudsman to get this sorted. I am owed £200 sterling and am loathe to buy from them again. Bitterly disappointed with this service or lack thereof and at a loss as to why it's happening!!
H Happy ethical shopper
184 days ago

NO refund, zero communication

My review for peopletree.co.uk NO refund, no communication, do not buy from them Sorry to be another person with a bad experience of People Tree. No refund received for clothes returned in June, no response to my multiple emails. I did get an initial response which said their Customer Service representative had left and to bear with them… asking me to email them to prompt them!! Then no replies at all. I even sent a formal letter via recorded delivery to their offices which has been returned. I’ve had good experiences with People Tree in the past but can only urge people not to buy from them now.
H Hollie
184 days ago

Regrettable Experience with peopletree.co.uk: A Disheartening Ordeal

I recently had an extremely disappointing experience with peopletree.co.uk. After returning items over two months ago, I have yet to receive a refund despite numerous email inquiries due to the absence of a phone number for direct communication. The concerning part is that despite reports of the company going bust, their website is still operational, and it appears that they are still conducting business. The lack of transparency and the unresolved refund totaling £70 has led me to pursue intervention from the ombudsman and my bank. My hopes for a resolution are dwindling, leaving me disheartened by this entire ordeal.
A Alice
184 days ago

Radio silence on refunds

My review for peopletree.co.uk Made an order 24th July which I sent for return on 31st July. It's not 4th August and no recognition of this at all or response to any emails with proof of postage. Tried calling customer services and the number doesn't work. I have always supported People Tree in the past for well made ethical clothing but this has completely ruined my trust in the brand
J Jane
185 days ago

I am still awaiting a refund after…

My review for peopletree.co.uk I am still awaiting a refund after returning an item on 21st June 2023. I have emailed them 3 times. On the first occasion I did receive an email from their CEO James Minney in which he explained that a member of staff who dealt with returns had left the company rather suddenly. Since then, no reply to emails. It is very disappointing as I like to support ethical companies
K KB
188 days ago

Do not purchase anything you may return

My review for peopletree.co.uk Very sad to say am having the exact same experience as recent reviews on here. They really should not be accepting any orders if they are not staffing the returns department. Very sad to say think I've lost my money for the returned dresses. Not very ethical at all as it turns out.
G Glo
203 days ago

Unmatched Quality and Service at Its Peak:

As a dedicated shopper, I always conduct thorough research before making a purchase. My experience with peopletree.co.uk has been nothing short of exceptional. I recently ordered four items from them, and while one dress required a return, their customer service team went above and beyond to expedite the process. Despite a delay in the refund, their prompt communication and dedication reassured me throughout. I understand that hiccups can occur, but it's the effort and commitment that truly matter. Rest assured, I'll eagerly continue to support this brand, appreciating their unparalleled quality and efficient service.
A Anna
206 days ago

DON’T BUY HERE – you won’t get a refund if you return something!

My review for peopletree.co.uk Absolute crooks. Sent back 3 items and kept 1 (the most expensive item), over six weeks ago. Have chased 5 times and no response. I am owed £152 and that's quite a lot of money to me. These people should be ashamed of their daylight robbery, especially when they operate as an 'ethical' company. Despicable.

Introduction:

People Tree is a renowned British brand that is committed to creating sustainable and ethically-produced clothing. With a strong focus on fair trade and environmental responsibility, Peopletree.co.uk offers a wide range of fashion items for men, women, and children. Their commitment to sustainability goes beyond just producing clothes, as they also work closely with artisanal communities and partner with fair trade producers from various countries.

Pros:

  • High-quality sustainable clothing: People Tree is known for its commitment to using organic and eco-friendly materials in their clothing manufacturing processes, ensuring that their products are durable and environmentally friendly.
  • Fair trade practices: By partnering with fair trade producers, People Tree ensures that the artisans and workers involved in the production process are paid fair wages and work in safe environments.
  • Unique designs: Peopletree.co.uk offers a range of stylish and contemporary designs, ensuring that customers can find fashionable clothing without compromising on sustainability.
  • Transparency: People Tree provides detailed information about their production processes, including the origin of materials used and the artisans involved, allowing customers to make informed purchasing decisions.

Cons:

  • Higher price point: As a result of their commitment to fair trade and sustainable practices, People Tree products may be priced higher compared to fast fashion brands. However, the higher price reflects the quality and ethics behind each item.
  • Limited physical stores: While People Tree has a strong online presence, their physical stores are limited to select locations, which may restrict access for some customers.

User Experience:

Peopletree.co.uk offers a seamless user experience with a well-designed website that is easy to navigate. The website features clear categories and filters that help users find specific products. The product pages provide detailed information, including size guides and material composition, enabling customers to make well-informed purchasing decisions. The responsive design ensures a smooth browsing experience across various devices.

Pricing and Value for Money:

People Tree's pricing reflects the quality, sustainability, and fair trade practices behind their products. While the prices may be slightly higher compared to fast fashion brands, customers can trust that they are investing in durable, ethically-made clothing. The value for money lies in the long-lasting and environmentally-friendly nature of the products.

Customer Service:

People Tree offers excellent customer service with various contact options, including email and phone support. Their team is responsive and knowledgeable, addressing customer queries and concerns promptly. Additionally, their website includes a comprehensive FAQ section, providing answers to commonly asked questions.

Product Quality and Selection:

People Tree prioritizes product quality, ensuring that their items are made to last. They use organic and sustainable materials, resulting in clothing that is comfortable, durable, and environmentally friendly. Their selection includes a wide range of clothing items, from everyday basics to more formal attire, catering to different customer preferences.

Website Usability:

Peopletree.co.uk excels in website usability, offering a clean and intuitive interface. The website loads quickly, providing a seamless browsing experience. The search function is efficient, allowing users to find specific items easily. The checkout process is straightforward, with multiple payment options available.

Returns and Exchanges:

People Tree has a straightforward and customer-friendly returns and exchanges policy. Customers can return or exchange items within a specified period, provided they are in their original condition with tags attached. The returns process is hassle-free, and customers receive refunds or replacements promptly.

Promotions and Discounts:

People Tree occasionally offers promotions and discounts, allowing customers to enjoy their sustainable fashion at more affordable prices. These promotions are often announced on their website and social media platforms. Subscribing to their newsletter also provides access to exclusive offers and early access to sales.

Reputation:

People Tree has built a strong reputation as a pioneer in sustainable and ethical fashion. Their unwavering commitment to fair trade practices and environmental responsibility has garnered praise from customers and industry experts alike. Their numerous certifications further reinforce their reputation as a trustworthy brand.

Payment Options:

Peopletree.co.uk accepts various payment options, including credit/debit cards, PayPal, and Klarna. This ensures convenient and secure transactions for customers.

Loyalty Programs:

People Tree does not currently offer a dedicated loyalty program. However, customers can sign up for their newsletter to stay updated on the latest releases, promotions, and exclusive offers.

Customer Reviews:

Customer reviews of People Tree are generally positive, highlighting the brand's commitment to sustainability, quality, and fair trade practices. Customers appreciate the unique designs, comfortable fit, and longevity of the clothing. The brand's transparency and ethical approach are frequently praised in the reviews.

Community Involvement:

People Tree actively engages in community involvement, collaborating with artisanal communities and fair trade producers around the world. Through their partnerships, they empower marginalized communities and promote sustainable livelihoods. The brand's website features stories and interviews highlighting the artisans and producers they work with, fostering a sense of community and connection.

Shipping and Costs:

Peopletree.co.uk offers both domestic and international shipping options. The shipping costs vary depending on the destination and order value, with free shipping often available for higher order values. The estimated delivery times are provided during the checkout process, ensuring transparency for customers.

Conclusion:

People Tree is a trusted brand that offers sustainable and ethically-produced clothing for conscious consumers. Their commitment to fair trade practices, organic materials, and environmental responsibility sets them apart from conventional fashion brands. With high-quality products, excellent customer service, and a seamless user experience on their website, People Tree continues to lead the way in sustainable fashion.