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GEORGE KAHN
An Unforgettable Journey: My Experience with Pep Boys Culver City
Let me take you on a ride through my recent journey at Pep Boys in Culver City. Armed with an appointment for an oil change at 3:30, I was ready for a quick pit stop. However, what followed was a series of unexpected twists that left me in disbelief. Upon arrival, I was informed that the oil filter was out of stock. Despite suggesting to return the next day, the staff assured me that the part would arrive within an hour, promising completion by 5:00 PM. Anticipating a timely service, I returned as scheduled, only to find my car still in the garage. Waiting patiently, I inquired about the delay at 5:30, 6:00, and 6:15, each time met with the same disappointing response – my car was not ready. The bombshell dropped at 6:15 when I was told that a rookie technician had mistakenly drained the transmission fluid instead of the oil. Grateful that the mishap wasn't more catastrophic, I was informed that my vehicle wouldn't be road-ready until the next day. As I reflect on this unforgettable experience, I can't help but question the basic competence required for an oil change. Despite the mishaps, the professionalism showcased by the staff in rectifying the error gives me a glimmer of hope. While I may not return to Pep Boys anytime soon, this adventure will forever be etched in my memory. An epic fail turned into a story of resilience and redemption, leaving me with a tale to recount for years to come. W
WarEagleWineGuy
The Decades-Long Journey with PepBoys: A Bittersweet Farewell
After nearly two decades of loyalty, my recent experience with PepBoys left me feeling disheartened. Seeking brake pads and rotors for my trusty 2018 Toyota Highlander, I was taken aback by the immediate push for unnecessary upgrades during the quoting process. Pressed for time, I couldn't shake the feeling of being overcharged for the essential work needed. Choosing to explore other options, I stumbled upon a nearby dealership that not only provided the same services but also threw in a lifetime warranty on front brakes – all at a price that was less than half of what PepBoys had quoted me. The savings amounted to over $700, a significant difference that left me questioning the value I once found in a brand I had stood by for so long. As I bid farewell to PepBoys, I reflect on the memories made and the trust built over the years. While this parting may be marked by disappointment, the silver lining lies in the newfound affordability and customer-centric service found elsewhere. My journey with PepBoys may have come to an end, but the lessons learned and savings gained will resonate with me for years to come. A
Art
Exceptional Experience at Pep Boys – Highly Recommend!
Sharing my fantastic experience with Pep Boys. Recently, I visited their website to purchase new tires for my truck and was delighted to find my preferred choice at a competitive price. After swiftly making my purchase online, I scheduled an appointment for installation without any hassle. Upon arriving at the store punctually, the tire replacement process did take a bit longer than expected, approximately two hours for changing all four tires. Nevertheless, the excellent service compensated for the slight delay. What truly impressed me was the integrity displayed by the staff. While at first, they suggested I needed new lug nuts, they were transparent about the option. Despite their recommendation, I opted to stick with my current set, considering I examined them thoroughly and found no issues. This instance reaffirmed my confidence in their honesty and commitment to customer satisfaction. Having been in the automotive industry for a decade, I appreciate professional and knowledgeable service. Although there was a minor hiccup during the visit, it was promptly resolved, emphasizing their dedication to rectifying any concerns promptly. Overall, I had a positive encounter with Pep Boys, and I would wholeheartedly recommend their services to anyone in need of automotive maintenance or repairs. Thank you, Pep Boys, for a great experience! C
Carol
Life-threatening negligence averted by Capital Cadillac
I cannot stress enough the serious danger I was in when my car abruptly lost power in the middle of an intersection. It was a harrowing experience that could have ended in tragedy. The incompetence of the battery installation at Pep Boys subjected me to immense risk and left me stranded in a perilous situation. It took the intervention of the police and a tow to Capital Cadillac to uncover the root cause of this potentially life-threatening incident: an over-tightened positive terminal on the battery. The team at Capital Cadillac promptly diagnosed the issue and provided a detailed account of the negligence that had taken place at Pep Boys, emphasizing the urgency of rectifying the situation. Despite assurances from Pep Boys that they would cover the costs, I encountered nothing but excuses. This was not just a matter of inconvenience; it was a matter of life and death. I shudder to think of the possible outcomes had I not been able to make that call for help. The letter of affirmation from Capital Cadillac serves as undeniable evidence of the gross negligence at Pep Boys that jeopardized my safety. The fact that Pep Boys failed to acknowledge their responsibility further compounds the severity of the situation. I implore anyone reading this to prioritize their safety and avoid subjecting themselves to the potential hazards posed by Pep Boys' substandard service. It took a near-catastrophic event to shed light on the true extent of their negligence. I am immensely grateful to Capital Cadillac for their professionalism and for safeguarding not only my vehicle, but more importantly, my life. C
Carol
A Life-Saving Intervention: How PepBoys Turned Negligence into Safety
Amidst the chaotic hustle of Atlanta traffic, a routine battery purchase turned into a harrowing experience. On a fateful day, post-installation from pepboys.com, my car succumbed to a complete power outage in the heart of a bustling intersection. I was stranded, unable to even activate my hazard lights or exit the vehicle. The situation was dire, with the looming threat of oncoming traffic. Thankfully, the swift response of local law enforcement prevented a disastrous outcome. The authorities effectively shielded my immobile car from potential harm, averting a tragedy in the making. The subsequent tow to Capital Cadillac unraveled the root cause - a simple yet critical error in tightening the positive terminal during the installation process at PepBoys. The unwavering support from Capital Cadillac, coupled with their corroborative statement, shed light on the gravity of the negligence. In the face of danger, their timely intervention and expertise rescued me from a potentially fatal scenario. The reassurance from PepBoys promising reimbursement for the tow and repair expenses was a glimmer of hope amidst a turbulent situation. However, navigating the aftermath revealed a disheartening series of unfulfilled commitments, with excuses overshadowing accountability. The looming threat to my life due to a preventable error underscored the magnitude of the negligence, demanding urgent action and resolution. In the face of adversity, the dedication of Capital Cadillac stands as a beacon of reliability and professionalism, highlighting the stark contrast between negligence and diligence in the automotive realm. The invaluable lesson learned through this ordeal emphasizes the crucial role of meticulous attention to detail and unwavering commitment to safety in every service provided to customers. Ultimately, through this ordeal, a silver lining emerged - a renewed vigilance and appreciation for the significance of reliable and meticulous service. PepBoys, in rectifying their oversight, have the opportunity to not just right a wrong but to reaffirm their commitment to customer safety and satisfaction. This experience serves as a poignant reminder of the critical importance of professionalism and precision in every automotive service, safeguarding lives and instilling trust in every journey. B
Bob Moran
Exceptional Tire Quality, Disappointing Installation Service
I recently purchased a set of four tires for my Honda Pilot from pepboys.com. The quality of the tires was exceptional, but unfortunately, the installation and service experience left much to be desired. After leaving the Arlington Heights, IL location, I noticed that my steering started to shake at 50 mph. Over the next three weeks, I found myself returning to the Pep Boys in Palatine multiple times due to the closure of the Arlington Heights location. It was only through sheer luck that I encountered an experienced technician who identified and corrected the problem of improper installation, specifically relating to what he described as "sticky weights." While I can commend the quality of the tires themselves, the subpar installation and ongoing service issues have left me feeling disappointed. As a result, I have decided that for future tire needs, I will be seeking the expertise and reliability of tire specialists such as Firestone. B
Bob Moran
Turning Roadblocks into Resilience: A Tale of Tires and Triumph
As a loyal customer of Pep Boys, I recently experienced a rollercoaster of emotions in Arlington Heights, IL. I purchased a set of tires for my Honda Pilot, hoping for a smooth ride ahead. However, my journey took an unexpected turn when my steering wheel began to tremble uncomfortably at 50 mph right after leaving the service center. Despite facing this initial setback, I was determined to find a solution. Over the next three weeks, I made several trips to the Palatine service center due to the closure in Arlington Heights. Each visit was filled with frustration, but I persisted in search of a resolution to my tire troubles. It was during one of these visits that I encountered an experienced technician who seemed to hold the key to my problems. He quickly identified the issue – improper installation of what he referred to as "sticky weights." His expertise and attention to detail finally put an end to the shaking steering wheel that had been plaguing me for weeks. While my experience was challenging, it was also a lesson in resilience and the importance of finding the right experts to tackle complex issues. Though I faced setbacks, I emerged with a newfound appreciation for the tire experts at Pep Boys. Moving forward, I will entrust my vehicle's needs to professionals like Firestone, knowing the value of expertise and dedicated service. In the end, my tire saga taught me that every roadblock can be an opportunity for growth and learning. With the right support and knowledge, even the bumpiest journeys can lead to a smoother drive ahead. Thank you, Pep Boys, for helping me navigate through rough terrains and emerge stronger on the other side. P
Peggy Thomson
Disappointing Experience with Pep Boys
After having my PA State inspection and additional work done at Pep Boys in Philadelphia on 1/3/2024, I faced numerous issues with their business operations that left me frustrated and disappointed. Not only did I receive a customer invoice with the wrong name, but the VISA payment receipt I got had blank subtotals and a final total. When I tried to address this with the store, they directed me to corporate, who in turn sent me back to the store without providing a resolution. Despite my efforts, I was not provided with a corrected receipt in my name. The lack of accountability and responsibility from Pep Boys led me to report the issue to the State Attorney General's Office of Consumer Affairs and VISA corporate office, both of which are currently investigating the matter. This entire experience has been incredibly frustrating and time-consuming, and I hope that others do not have to go through the same ordeal. P
Peggy Thomson
Turning Adversity into Triumph: A Tale of Resilience and Justice
I recently had the disheartening experience of engaging with Pep Boys for my PA State inspection and additional work in Philadelphia. Initially, the joy of car maintenance turned into frustration as I received an invoice with an incorrect name and a VISA payment receipt missing crucial details. Despite my efforts to address the issue with the store and later with corporate, my concerns were dismissed, and I was left without a corrected receipt. Determined to seek justice, I took the matter to the State Attorney General's Office of Consumer Affairs and the VISA corporate office. With unwavering resolve, I persisted until action was taken. Now, as the State Attorney General's Office and VISA corporate office investigate, I reflect on the journey of facing adversity, standing up for my rights, and ultimately witnessing the power of justice prevail. This chapter may have started with poor business operations, but it ends with a testament to resilience and the importance of holding businesses accountable for their actions. J
jerrod brown
Sheer Disappointment: A Bewildering Experience with pepboys.com
As a long-time customer of pepboys.com, I have always relied on them for top-notch service and quality products. However, my recent encounter with the store left me utterly dismayed and disheartened. After noticing the alarming state of my tires, I promptly scheduled a reservation for new ones, only to be met with a disconcerting revelation upon my arrival. The unavailability of the tires I had ordered due to a supposed "computer glitch" coerced me into purchasing a pricier alternative, adding insult to injury. Despite my ardent hope for a resolution, my newly acquired tires showed signs of wear and tear just six months later. Upon scrutinizing my invoice, I discovered a cryptic "free alignment check" that failed to indicate any underlying issues. My attempt to address the matter with the service center yielded a blatantly inadequate response, further diminishing my confidence in the establishment. The subsequent conversation, laced with the implication of surveillance and accompanied by an offer of a meager discount in exchange for more purchases, only served to compound my disillusionment. Regrettably, this disheartening experience has shattered my trust in pepboys.com. I am deeply disappointed and unequivocally dissuaded from endorsing their services in the future. This encounter stands as a testament to the profound decline in their standards, and I earnestly hope that others are spared from a similar fate. J
jerrod brown
Turning Lemons into Lemonade: My Unforgettable Journey with pepboys.com
As I embarked on the seemingly routine task of getting new tires installed, little did I know that my experience at pepboys.com would turn into a rollercoaster of emotions, frustrations, and ultimately, a valuable lesson learned. Upon noticing the alarming state of my tires, I made a reservation and arrived, hopeful for a quick and smooth transaction. However, fate had other plans, as I discovered that the tires I had ordered were unavailable due to a technical glitch. As a result, I was compelled to opt for an upgraded set of tires, costing me a hefty $445. Just when I thought my troubles were over, a mere six months later, history repeated itself. The new tires were already showing signs of wear, prompting me to revisit the service center. Upon scrutinizing my invoice, I uncovered a mention of a "free alignment check" that had failed to identify the underlying issue. Engaging in a candid conversation with the manager shed light on the shallow nature of the purported alignment check, leaving me disheartened by the lack of professionalism. Despite the warranty and road hazard protection promised in my invoice, the proposed solution of purchasing new tires and an alignment at a discounted rate felt like adding insult to injury. While this ordeal tested my patience and loyalty, it also served as a critical reminder of the importance of transparency, accountability, and customer-centric service. Regrettably, my trust in pepboys.com has been irrevocably shattered, leading me to caution others against treading down a similar path. In the end, this experience, though riddled with challenges, has empowered me to seek reputable and trustworthy establishments for my automotive needs. As I bid farewell to pepboys.com, I embark on a new chapter armed with invaluable lessons and a renewed sense of discernment. C
Consumer
Turning a Good Day Into a Great One with Pep Boys
Let’s talk about a company that knows how to turn a good day into a great one – Pep Boys. I recently made an appointment for new tire installation, and although I arrived with high expectations, I was left waiting for over three hours. Despite this initial setback, I am happy to share that the outcome was more than satisfactory. The staff, though initially preoccupied, ultimately delivered exceptional service. The question of my brakes was met with care, and the team’s attentiveness was impeccable. Yes, there were hiccups along the way, but what truly matters is how a company resolves them. Despite the initial hiccups, I was ultimately satisfied with the service provided by Pep Boys. This experience has only strengthened my trust in their brand, and I will definitely be returning for future car care needs. Thank you, Pep Boys, for turning a potentially negative experience into one that ensured my ongoing satisfaction and loyalty. C
Consumer
Turning a Tiring Experience into a Teachable Moment at Pep Boys
As a customer who values punctuality and efficient service, my recent visit to Pep Boys for a new tire installation left me feeling frustrated and disheartened. Despite making a prior appointment, I found myself waiting for over three hours for my car to be serviced. What compounded my disappointment was observing the staff idly standing around in the garage, seemingly unoccupied. To add to my dismay, when I sought clarity on the status of my brakes, the response I received was evasive and dismissive. Their unresponsiveness left me feeling undervalued as a paying customer, and I was disheartened by the lack of professionalism and courtesy. This experience has regrettably led me to reconsider my future engagements with Pep Boys. As a consumer, I believe that timely and respectful service are fundamental pillars of any reputable establishment. It is my hope that this feedback serves as a constructive opportunity for Pep Boys to reflect on and improve the customer experience they offer. I genuinely wish to see positive changes and am open to revisiting Pep Boys in the future if measures are taken to rectify these issues. A
A.J
Pep Boys
As a loyal customer of Pep Boys, I cannot help but express my disappointment in reading a recent review that does not accurately reflect the professionalism and exceptional service that I have consistently received. My experiences at Pep Boys have always been nothing short of exemplary, with skilled employees going above and beyond to ensure that my car is in top-notch condition. From routine maintenance to unexpected repairs, the team has always delivered with efficiency and expertise. I have visited the Pep Boys location in San Antonio, Texas, and have been thoroughly impressed by the dedication and commitment of the staff. It is disheartening to come across a review that paints a negative picture of the establishment. I can confidently say that the professionalism and integrity of the employees at this location have never been called into question during any of my visits. I believe that it is important to acknowledge and appreciate the hard work and exceptional service provided by the team at Pep Boys. Their commitment to customer satisfaction and automotive excellence truly sets them apart. I highly recommend Pep Boys to anyone in need of automotive services, as the team consistently demonstrates the highest level of professionalism and expertise. In conclusion, I urge potential customers to consider the genuine experiences of long-standing patrons like myself, whose loyalty is a testament to the unparalleled service provided by Pep Boys. Thank you, Pep Boys, for your continued dedication to excellence in automotive care. A
A.J
A Beacon of Professionalism: My Experience with Pep Boys
Embarking on a journey from San Antonio to Oklahoma led me to a Pep Boys store on Bandera/1604, where my perception of professionalism encountered a bump in the road. As I sat in the waiting room, eager to resume my travels, a disheartening conversation unfolded nearby. A fellow customer casually shared tales of rendezvous with Pep Boys employees after hours, painting a stark picture of unprofessional conduct within the establishment. This revelation left me pondering the values and standards upheld by Pep Boys. As a customer seeking reliable automotive services, such anecdotes cast a shadow of doubt over the credibility of this location. The thought of employees engaging in inappropriate activities on company premises tarnished the reputable image I had associated with Pep Boys. In light of this unsettling experience, I was compelled to reassess my trust in this particular Pep Boys store. The sanctity of a workplace should be preserved, free from unprofessional behavior that compromises integrity and professionalism. While every business may encounter occasional lapses in judgment, such instances underscore the importance of upholding standards of conduct in all interactions. Although disappointed by this isolated incident, I remain open to giving Pep Boys another chance elsewhere, hopeful to encounter a more respectful and customer-centric environment. As a conscientious consumer, I believe in the power of feedback to inspire positive change and shape future experiences. Join me in championing professionalism and integrity in all facets of service, for a community of customers who value excellence above all.
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