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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 03 Apr 2019

Last updated by on 09 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 2 1.4 1.3 4.1
Feb 2023 5 1.8 1 1.3 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Perfectbeauty Review by

Introduction is an online retailer for beauty products that offers a wide range of high-quality skincare, makeup, hair care, and wellness items. The company strives to provide beauty enthusiasts with the latest and most innovative products from reputable brands. With over 6,000 products available on their website, they cater to all skin types, hair types, and beauty preferences. The company is well known for its excellent customer service, fast shipping, and affordable prices.

Pros and Cons

Pros: - A broad range of beauty products from various brands - User-friendly website with easy navigation - Excellent customer service and fast shipping - Competitive prices and regular promotions - Reward programs for loyal customers Cons: - Limited to Indonesian customers only - Some products may have a higher price compared to other retailers - Limited information on some products

User Experience

The website is visually appealing and easy to navigate, with clear categories and subcategories on the top menu. Product pages provide sufficient information, including usage instructions, ingredients, reviews, and ratings. The search bar and filters make it easy to find specific products, and the option to save items to the wishlist is a convenient feature.

Pricing and Value for Money offers competitive prices for most products, and they have regular promotions and discounts for customers. They also offer free shipping for orders above a certain amount, which is a great value for money. Some products may have a higher price compared to other retailers, but they are often exclusive to this company, making it a worthwhile purchase.


Some of's competitors include Sociolla, Sephora, and Tsubaki. Sociolla offers a similar range of beauty products and caters to Indonesian customers as well. Sephora is a global retailer for luxury beauty items with a wide range of exclusive brands. Tsubaki is a Japanese retailer that specializes in hair care. However, offers a unique selection of products from various brands at affordable prices.

Customer Service's customer service is excellent, with a responsive team that provides prompt assistance via email or chat. They have a helpful FAQ page, and their return and exchange policies are fair and easy to follow. They also offer gift wrapping services for an additional fee, making it convenient for customers who want to send gifts.

Product Quality and Selection offers a vast range of high-quality products from reputable brands, making it a go-to destination for beauty enthusiasts. They have skincare, makeup, hair care, and wellness items that cater to all types of beauty preferences. However, some products may have limited information, making it hard to determine their quality.

Website Usability

The website is user-friendly and has a simple layout, making it easy to navigate. The search bar, filters, and wishlist feature are convenient tools for customers. The website is also mobile-friendly and has a fast load time, making it accessible for customers on-the-go.

Returns and Exchanges's return and exchange policies are easy to follow and are outlined on their website. They accept returns and exchanges within seven days of purchase, and the items must be in their original condition. Customers are responsible for the shipping fees for returns and exchanges.

Promotions and Discounts regularly offers promotions and discounts for customers, which are often displayed on the homepage. They also have a loyalty program that rewards customers with points for every purchase. These points can be redeemed for discounts or free products.

Reputation has a positive reputation among its customers, with many rave reviews and testimonials. They are known for their excellent customer service, fast shipping, and competitive prices. The company also frequently collaborates with popular beauty influencers, which speaks to their credibility and trustworthiness.

Payment Options provides several payment options, including credit card, bank transfer, and e-wallet. They also offer cash-on-delivery (COD) options for Jakarta and Bali customers.

Loyalty Programs has a loyalty program where customers can earn points for purchases, referring friends, and completing tasks. These points can be redeemed for discounts or free products.

Customer Reviews

The website features customer reviews and ratings for products, which helps customers make informed decisions. These reviews are often honest and helpful, providing insights into the quality of products and their suitability for different skin types or concerns.

Community Involvement is active on social media platforms and regularly engages with their customers. They also collaborate with popular beauty influencers and host events to promote their products and engage with their audience.

Shipping and Costs offers fast and reliable shipping services, with options for regular or express delivery. Shipping costs depend on the order value and location, and they offer free shipping for orders above a certain amount. COD option is available for Jakarta and Bali customers without additional costs.

Conclusion is an excellent online retailer for beauty products that offers a wide range of high-quality items at competitive prices. Their user-friendly website, fast shipping, and excellent customer service make them a go-to destination for beauty enthusiasts in Indonesia. Their loyalty program and regular promotions also provide value for money for their customers. Although some products may have a higher price tag compared to other retailers, the exclusive brands and products make it a worthwhile purchase. Overall, is a reliable and trustworthy retailer that provides an excellent shopping experience for all beauty needs.

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