Peruvianconnection Reviews

Voted Terrible (1/5)

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21 Reviews

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Use extreme caution with this company as they do not care about the customer at all

My review for peruvianconnection.co.uk I would advise extreme caution when dealing with this company. I am still waiting in January 2024 for a refund on a garment I purchased from them and returned in May 2023...they acknowledge receipt and that I am due a refund but it has taken repeated telephone calls and emails to chase with no result at all so far. I am still owed £129 - their first excuse was that they did not have my credit card on file, I gave the number to them on numerous occasions and each time was promised immediate action. Then in September 2023 I was sent a cheque (!) out of the blue and when I phoned them to ask why it was a cheque not a credit card refund was told that the cheque was a mistake, and that I should destroy it as they were crediting the card immediately. No credit appeared...and then they said that as a cheque had been issued they could not now do a credit card refund. They promised they were sending another cheque but it is now January 2024 and no cheque has appeared. Customer services today said their "system" does not allow them to issue another cheque but they are trying to sort this. I have never encountered a company who cares less about the customer and their customer services is hopeless. So only order if you do not need a refund ever! The sad thing is I used to be a loyal repeat customer but this horrible experience has put me off for ever.

Peruvian Connection: Where Quality Meets Timeless Style

I can't help but share my incredible experience as a loyal customer of peruvianconnection.co.uk for over 8 years. This brand has consistently exceeded my expectations with their exceptional clothing, impeccable service, and hassle-free returns. As someone who values professional dressing, I have found a trustworthy source for timeless, high-quality garments that exude sophistication. One of the most impressive aspects is the durability of their clothing. With proper care, the fabrics maintain their pristine condition, resisting pilling and the worn-out look. The longevity of their products truly justifies the seemingly higher prices. When I invest in their pieces, I'm investing in years of timeless style rather than fleeting fashion trends that disappoint after a season. Peruvian Connection has undoubtedly set the bar high, not only with their products but also with the lasting impression of their exceptional customer service. Whether it's the elegant designs or the unwavering quality, this brand has earned my unwavering trust and loyalty. Thank you, Peruvian Connection, for consistently delivering excellence in every aspect of the customer experience.

Unveiling the Disappointment: A Customer’s Candid Experience with Peruvian Connection

As a devoted customer of peruvianconnection.co.uk, it pains me to recount a recent disappointing encounter. Three weeks ago, I eagerly ordered a dress through the website, only to be met with a startling lack of confirmation email and an absent order number. Despite reaching out to customer services for assistance, the situation remained unresolved. To exacerbate matters, my attempts to locate the order history on the website proved futile, as it inexplicably indicated that my order did not exist. This led me to send multiple emails to customer services, all of which went unanswered. In a last-ditch effort, I resorted to phoning the 0800 number, where, after a lengthy wait, I managed to speak to a representative and subsequently canceled my order. This entire experience left me disheartened and disillusioned, especially considering the substantial amount I have spent as a loyal customer over the years. What's particularly distressing is the stark contrast between this incident and my previous encounters with the impeccable customer support provided by Peruvian Connection. I can't shake the feeling that the individuals I interacted with may not have been directly affiliated with the company, but rather part of a call center handling multiple businesses. This stark deviation from the norm has left me questioning the integrity of the customer service I once held in high regard.

Exceptional Customer Service and Quality Products!

I have been a loyal customer of peruvianconnection.co.uk for several years now, and I can confidently say that their customer service and products have never failed to impress me. Recently, I had to return a dress due to sizing issues, and the process was seamless. Not only was the dress received in their warehouse without any hiccups, but I was also promptly issued a refund without any delays. What sets Peruvian Connection apart is their exceptional customer service. Whenever I have had queries or needed assistance, their team has always been incredibly helpful and responsive. It's clear that they truly value their customers and prioritize their satisfaction above all else. Moreover, the quality of their products is unmatched. The attention to detail and the craftsmanship that goes into each piece is truly remarkable, and it's evident that they take pride in delivering nothing but the best to their customers. I wholeheartedly recommend Peruvian Connection to anyone in search of unique, high-quality clothing and outstanding customer service. They have undoubtedly earned my trust and loyalty, and I look forward to continuing my shopping experience with them for years to come. Thank you, Peruvian Connection, for consistently exceeding my expectations!

Outstanding Quality and Excellent Customer Service!

I recently had the pleasure of ordering from peruvianconnection.co.uk, and I must say, the quality of the goods exceeded my expectations. From the moment I placed my order on 24/10/2023, I knew I was in for a treat. The materials were top-notch, and the attention to detail was impeccable. What truly impressed me, though, was the level of customer service I received when I needed to make a return. Despite encountering a small hiccup with the returns label, the team at Peruvian Connection went above and beyond to ensure that I had a smooth and hassle-free experience. George, in particular, was incredibly understanding and helpful throughout the process. While I initially had concerns about the return process, George's assistance reassured me, and I am grateful for his outstanding support. In the end, everything worked out seamlessly, and I couldn't be happier with my overall experience. I have been a loyal customer of Peruvian Connection for years, and this recent encounter has only solidified my trust in the company. I can confidently say that I will continue to choose Peruvian Connection for all my future purchases, knowing that I can expect nothing but the best in quality and customer care. Thank you, Peruvian Connection, for setting the bar high and exceeding all expectations!

Unmatched Quality and Customer Service Beyond Expectations

I cannot express enough how impressed I am with the exceptional service I received from peruvianconnection.co.uk. From the moment I placed my order to the seamless delivery, every step was flawless. The dress I ordered was beyond stunning, but unfortunately, I encountered issues when trying to return it. However, the customer service team went above and beyond to rectify the situation, ensuring that my refund was processed swiftly and efficiently. This level of dedication and care has truly won me over, and I cannot wait to shop with them again. Thank you for restoring my trust in online shopping! - Sue

Unparalleled Luxury and Exceptional Customer Care at Peruvian Connection.co.uk

As a loyal customer of Peruvian Connection.co.uk, I am delighted to share my extraordinary experience with their unparalleled luxury and exceptional customer care. From exquisite alpaca wool sweaters to stunning pima cotton dresses, their unique collection always leaves me in awe. What truly sets Peruvian Connection.co.uk apart is their unwavering commitment to customer satisfaction. Whenever I have reached out with inquiries or special requests, their dedicated customer service team has gone above and beyond to ensure that my needs are not only met but exceeded. I have never encountered such personalized attention and genuine care from an online retailer before. Their kind and knowledgeable representatives have not only provided swift assistance but have also taken the time to engage in meaningful conversations about their products, creating an authentic and warm connection that is truly rare in today's world of e-commerce. Furthermore, their respect for privacy and data protection is exemplary. Unlike my experiences with other companies, I have never had to worry about the misuse of my personal information with Peruvian Connection.co.uk. They have always handled my data with the utmost security and discretion, earning my trust and loyalty. In an age where customer service can often be lacking, Peruvian Connection.co.uk shines as a beacon of excellence. My interactions with them have consistently left me feeling valued and appreciated as a customer. I wholeheartedly recommend Peruvian Connection.co.uk to anyone seeking not only exceptional fashion, but also an unparalleled level of care and dedication. Thank you, Peruvian Connection.co.uk, for setting the standard for what truly outstanding customer service looks like.

Experiencing Exceptional Customer Care at Peruvian Connection

I recently had a truly remarkable experience with Peruvian Connection and I just had to share my updated review. After a previous issue, I was pleasantly surprised by the outstanding customer service I received from Phil Keable. His warm and caring approach reassured me about the company's dedication to resolving customer concerns. Encouraged by his genuine efforts, I decided to make another purchase. Not only did my order arrive promptly, but the Pastorale Velveteen Jacket I bought exceeded all expectations. Its exquisite quality has made it an instant favorite in my wardrobe. Despite the initial hiccup, the exceptional products and dedicated service have solidified my loyalty to Peruvian Connection. I'm optimistic that the company is on track to reclaim its well-deserved five-star rating. Thank you, Peruvian Connection, for restoring my confidence in your brand.

A Disappointing Experience with Peruvian Connection

I feel regretful to write a negative review for Peruvian Connection, as my expectations were high due to their reputation for quality products. I placed an order in May, hoping to receive my items within a reasonable timeframe, but to my dismay, it's already October, and my order is still missing in action. The frustration escalated when I attempted to reach out to their customer service multiple times, only to be met with a string of excuses and unfulfilled promises. To add insult to injury, when I tried to place a new order in September and sought to exchange an item, I encountered technical issues with their website, which further hindered my shopping experience. The most disheartening part of this ordeal is the lack of efficient solutions provided by the company. I was informed that a new order number would be issued to rectify their mistake, but even that led to a dead end. Despite every effort, I found myself at a standstill, waiting for a physical label to be sent via post, as they were unable to email it to me. The overall sentiment I have towards Peruvian Connection now is one of disillusionment and exasperation. For a brand that commands a premium price for its products, I anticipated a level of service that matched, if not exceeded, the cost. My hope is that this review serves as a wake-up call for the company to reevaluate and improve their customer service and fulfillment processes. As I remain hopeful for a resolution, I sincerely wish for a more positive experience with Peruvian Connection in the future.

A Testimonial of Disappointment Turned Away

Initially drawn to peruvianconnection.co.uk by the promise of beautifully crafted, ethical garments, I was disheartened by the disarray that followed. After encountering an issue with an order, I found myself facing a string of letdowns that led me to reconsider my loyalty. Disappointingly, the service fell short of expectations, with an order mysteriously reappearing on their system and promises of support from the US going unfulfilled. As I sought resolution, the purported US quality and ethical sourcing began to unravel as I learned of items being sourced from Bangladesh and other locations, leaving a bitter taste of inconsistency. The longstanding reputation that initially attracted me had crumbled in the face of unmet promises and a dwindling standard of products. Despite my initial hopes, I would caution others against taking the risk of engaging with peruvianconnection.co.uk and its evolving standards. This testimonial serves as an earnest account of a customer's journey from anticipation to disillusionment, reflecting the profound impact of unmet expectations. It is a reminder of the critical role that consistency, integrity, and service play in shaping customer experiences.

A Lifesaver: Peruvian Connection Rescued My Wardrobe!

When I stumbled upon Peruvian Connection, I was skeptical after reading a negative review. However, after my positive experience, I felt compelled to share my story. I ordered several items, but unfortunately, I had to return them due to sizing issues, totaling £1250. Despite the initial setback, Peruvian Connection's customer service team handled my return with utmost professionalism and empathy. My refund took longer than expected, but the team kept me updated throughout the process, understanding my frustration. Their transparency about relocating the UK branch to the USA reassured me that they valued me as a customer and were actively working to resolve any issues. Unlike other companies, they didn't give me a nonchalant excuse; instead, they acknowledged the inconvenience and apologized sincerely. Even though I was initially worried about the delay, Peruvian Connection's dedication to resolving the matter and their exceptional customer service won me over. They maintained open communication, providing clarity and peace of mind. I understand the frustration expressed in the previous review, and I empathize with the experience. However, I believe in offering second chances, and I am grateful that I did. Peruvian Connection not only saved my wardrobe with their exquisite clothing but also saved the day with their outstanding customer support. I hope my testimonial encourages others to give Peruvian Connection a chance, despite any negative reviews. My heartfelt advice: trust them, and they will go above and beyond to make your experience a memorable one. Thank you, Peruvian Connection, for your exceptional service and for going the extra mile to rectify any issues.

Over 25 Years of Loyalty Shattered: My Disappointing Experience with Peruvian Connection

As a dedicated patron of Peruvian Connection for more than two decades, I am disheartened to share my recent experience. The exceptional service and high-quality products that once defined this brand have seemingly vanished. Despite previously seamless returns and outstanding customer support, I am currently facing a nightmarish ordeal. My refund, requested in June, remains elusive, prompting concerns about the company's stability. While I continue to admire the beauty of Peruvian Connection's clothing and have always received compliments on my ensembles, the noticeable decline in quality accompanied by exorbitant pricing is troubling. Regrettably, I am now questioning my future association with this brand. Reflecting on the disheartening shift in my long-standing relationship with Peruvian Connection, I urge others to weigh their decisions carefully before engaging with the brand. At this time, I cannot in good conscience recommend it.

Unmatched Excellence and Exceptional Service: A Genuine Testimonial for Peruvian Connection

I recently had an outstanding experience with Peruvian Connection that left me in awe of their impeccable service and top-notch products. Let me share my story with you. I made a purchase from Peruvian Connection on August 8, 2023, and while everything seemed perfect, there was a small issue with the email confirmation. However, the moment I reached out to their customer service team, I was met with such professionalism and swift assistance that I couldn't help but be impressed. They took immediate action to resolve the issue, showcasing a level of dedication that is truly rare in today's customer service landscape. Despite a slight delay in receiving my order, the way the Peruvian Connection team handled the situation was nothing short of extraordinary. Their genuine concern for my satisfaction as a customer shone through, and they went above and beyond to make things right. This level of commitment is something that deserves to be celebrated. I have always admired the luxurious quality of Peruvian Connection's products, and this experience has only strengthened my admiration for the brand. Their dedication to ensuring customer satisfaction is unparalleled, and it's clear that they value each and every person who chooses to shop with them. In the face of challenges, Peruvian Connection has not only proven their reliability but has also earned my unwavering trust and loyalty. If you're someone who values exceptional quality and unmatched service, I wholeheartedly recommend Peruvian Connection. Thank you, Peruvian Connection, for setting the bar so high and consistently exceeding expectations.

Unparalleled Customer Service and Exquisite Products

I am beyond thrilled with my experience at peruvianconnection.co.uk! The moment I visited their website, I knew I was in for a treat. Their stunning collection of clothes instantly caught my eye, and I couldn't resist placing an order. Not only was the delivery prompt, but the clothes were even more beautiful in person. However, the real magic happened when I encountered a minor issue with one of the items. I reached out to their customer service, and to my surprise, they went above and beyond to ensure my satisfaction. The return process was seamless, and I received a full refund within days. The quality of their products is unmatched, and the level of care they put into their customer service is truly commendable. I can't wait to shop with them again and have already recommended peruvianconnection.co.uk to all my family and friends. Thank you for restoring my faith in exceptional customer service and for providing such exquisite products!

Exceptional Quality and Timeless Style – A Customer for Life!

When I stumbled upon peruvianconnection.co.uk, I was instantly drawn to their exquisite collection. After making several purchases and being consistently impressed by the exceptional quality and timeless style of their clothing, I can confidently say that I have found a brand for life. The attention to detail and craftsmanship of each item is truly unmatched. From the softness of the fabric to the intricate designs, every piece feels like a work of art. I have received countless compliments whenever I wear their clothing, and it's all thanks to the unique and elegant pieces from Peruvian Connection. Not only do they offer remarkable products, but their customer service has also been top-notch. Any queries or concerns have been met with utmost care and prompt resolution, making me feel valued and appreciated as a customer. It's clear that they prioritize customer satisfaction above all else. In a world where fast fashion dominates, Peruvian Connection stands out as a beacon of authenticity and sophistication. Their commitment to ethically-sourced materials and sustainable practices further solidifies my admiration for the brand. I can confidently say that I am a customer for life! Thank you, Peruvian Connection, for consistently exceeding my expectations and for being a true embodiment of quality and elegance in fashion.