Pestana.com is a leading hotel chain that has been operating since 1972. With over 100 hotels in 15 countries, they have become one of the most trusted brands in the hospitality industry. Pestana.com is known for its luxurious accommodations, exceptional customer service, and diverse amenities.
- Wide range of hotel options available
- Excellent customer service
- Competitive pricing
- High-quality amenities
- User-friendly website
- Loyalty program available
- Limited options in some regions
- Some properties may require additional fees
- No free cancellation option
Pestana.com has a user-friendly website that allows users to easily navigate and book their reservations. The website design is sleek and modern, making it easy for users to find the information they need. The booking process is also straightforward, with clear booking instructions and pricing information available.
Pricing and Value for Money:
Pestana.com offers competitive pricing, with rooms ranging from budget to luxurious. The pricing is fair and reflects the quality of the accommodations and amenities offered. Although some properties may require additional fees, there are no hidden costs, which makes it easy for users to budget for their trips.
Pestana.com is known for its exceptional customer service. Their staff is friendly, knowledgeable, and always willing to assist with any questions or concerns. They have a 24-hour customer service hotline, and users can also reach out via email or social media platforms.
Product Quality and Selection:
Pestana.com offers high-quality accommodations with diverse amenities. Their hotels are located in prime locations and offer a wide range of rooms and suites to suit different budgets and preferences. Users can choose from luxurious beach resorts, urban hotels, and even historic properties.
The website is user-friendly, with clear navigation and an easy-to-use booking system. The design is modern and visually appealing, with high-quality images that showcase the hotel properties. The website is also optimized for mobile devices, making it easy to navigate and book reservations on the go.
Returns and Exchanges:
Pestana.com's cancellation policy varies depending on the hotel property and the type of room booked. Some properties may offer free cancellation, while others may require a fee. Users should review the cancellation policy before booking their reservation.
Promotions and Discounts:
Pestana.com offers various promotions and discounts throughout the year, including seasonal deals, loyalty program rewards, and package deals. Users can also sign up for the Pestana newsletter to receive exclusive offers and promotions.
Pestana.com has a solid reputation for providing high-quality accommodations and exceptional customer service. They have won numerous awards and accolades, including the World Travel Awards and TripAdvisor's Certificate of Excellence.
Pestana.com accepts various payment options, including major credit cards and PayPal. Users can also choose to pay in installments, depending on the hotel property and the booking terms and conditions.
Pestana.com offers a loyalty program that allows users to earn points for their stays, which can be redeemed for free or discounted accommodations. Members also receive exclusive benefits, such as priority check-in and late check-out.
Pestana.com has a high customer satisfaction rating, with many positive reviews on various review websites. Users praise the hotel chain for its luxurious accommodations, exceptional customer service, and diverse amenities.
Pestana.com is committed to giving back to the community and supporting sustainable tourism practices. They partner with local organizations and initiatives to promote environmental conservation and social responsibility.
Shipping and Costs:
Pestana.com does not offer shipping services. However, users can book their reservations online and receive their booking confirmation via email. There are no additional shipping or handling costs associated with booking accommodations through Pestana.com.
Review Description: My last review was on 10/13/22, Pesetana hotel group has yet to resolve the matter of refunding and canceling my reservation that was requested three weeks ago. They do not respond to emails. Customer service sends you a generated reply. I have never experienced such poor customer service. I have one star because I had to but in reality the rating should be zero.
Reviewer Name: Ghan
Review Submission Date: 2022-02-26
Review Title: They don´t reply to emails
Review Description: They don´t reply to emails. They don´t respond to complaints. (Just like they don´t respond on Trustpilot.) I have their highest level of loyalty card, so you´d think I´d be a valued customer. Not so. They have lost a (very) regular customer.
Reviewer Name: John Osborn
Review Submission Date: 2021-10-28
Review Title: Pestana Chelsea Bridge - a brilliant stay
Review Description: From the warm welcome after a long day in London with the family to the variety and delicious breakfast the following morning, the Pestana at Chelsea Bridge was a great choice. The hotel is clean and was an easy check in. The room was far more spacious than we have experienced in other hotels with the decor nice and modern. My 8 year old loved it. Given the proximity to the train line it was also very quiet both from the trains and other guests. A very good choice!
Reviewer Name: ANTONY MAXWELL KIME
Review Submission Date: 2021-10-20
Review Title: COVID cancellation policy
Review Description: I had a booking this coming Friday (In 2 days) at the Pestana in Queenstown Rd, London via Booking.com.Unfortunately the NHS confirmed this afternoon I have COVID and need to self isolate for 10days so I contacted the hotel.Booking.com have come back to me saying that hotel is unable to make an exception in this case and I will be charged the full cancellation fee.Great way to build customer loyalty in a pandemic. Will never even consider staying in one of their properties again.Antony
Reviewer Name: Michael
Review Submission Date: 2018-11-13
Review Title: Pestana golf
Review Description: we used Pestana. They run Vila Sol golf which has turned from a lovely club to an overplayed mess. they have gone from 8 holes to 27 and put 36 holes of tee times on it. DO NOT PLAY we came off the course after nine holes having paid for 18.
Reviewer Name: Clive
Review Submission Date: 2018-07-24
Review Title: Very rude staff
Review Description: Pestana Chelsea Bridge Hotel & SpaWhile most of the staff were great two of the people working the front desk during the day really let it down. Some of the rudest people I have ever encountered. Spend your money elsewhere.