Petalandpup Reviews

Voted Good (4/5)

394 Votes

23 Reviews

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Unbelievable Customer Service – PetalandPup.com.au Exceeded My Expectations!

I cannot emphasize enough how impressed I am with the exceptional customer service provided by PetalandPup.com.au. After purchasing a dress for an upcoming event, I realized that it wasn't the right fit for the occasion. In a panic, I reached out to their team and was pleasantly surprised to receive a response within hours. Their swift and understanding response left me in awe, and they promptly processed a refund for my order. The efficiency and professionalism displayed by their customer service team truly exceeded my expectations. I am immensely grateful for their quick resolution and genuine care for their customers. This experience has solidified my loyalty to PetalandPup.com.au, and I will undoubtedly be returning to their store for future fashion needs. Thank you, PetalandPup.com.au, for your outstanding service and for valuing your customers' satisfaction above all else.

Petal n pup is my go to online clothing…

My review for petalandpup.com.au Petal n pup is my go to online clothing store! The customer care team is very responsive, friendly and helpful when contacted. Julia helped me recently and was so lovely. Love their style of clothes, I’m always buying my dresses from here and always get lots of compliments!

Feeling Disappointed with My Petal & Pup Experience

After eagerly ordering a cream cardigan and a Shacket from petalandpup.com.au, I encountered a disappointing experience. The cream cardigan, which I was looking forward to, went out of stock and couldn't be fulfilled. Despite receiving a prompt refund, frustration set in when I discovered that the cardigan was back in stock on the same day. My attempts to contact customer service via their chat feature were unsuccessful, as it was not live, and their email responses took days. The suggestion to re-order the cardigan at a higher price and with additional shipping costs left me disheartened. The absence of a phone number for direct communication added to the frustration. I longed for a simple resolution - for my original order to be fulfilled. The lack of efficient customer service and communication channels made the experience incredibly frustrating. As such, I would caution others against ordering from this site until these issues are addressed and improved.

Unmatched Quality and Versatile Selection

I just had to share my wonderful experience with petalandpup.com.au. From the moment I landed on their website, I was blown away by the quality and variety of items available. The attention to detail in the craftsmanship of their products is truly exceptional. Not only is everything on their site impeccably made, but the range of sizes and styles they offer is incredibly inclusive. It's clear that they prioritize catering to the diverse needs of their customers. Thank you, Petal and Pup, for providing such an amazing shopping experience. I can't wait to return for more!

Fantastic Experience with Petal & Pup!

I have to say, my experience with petalandpup.com.au has been nothing short of fantastic! From their trendy clothing to their excellent customer service, I’ve been thoroughly impressed. The clothes are not only stylish but also true to size, and the quality is top-notch. I’ve never had to worry about inconsistent sizing or poor craftsmanship. Plus, their website is user-friendly and makes shopping a breeze, even on my mobile phone. But what truly set Petal & Pup apart for me was their incredible return policy. I had to make a return once, and the process was smooth, efficient, and best of all, free! It’s reassuring to know that they prioritize customer satisfaction. Overall, I couldn’t be happier with my experiences with Petal & Pup. I highly recommend them to anyone looking for fashionable, high-quality clothing and exceptional service!

The Perfect Fit: Why Petal and Pup is My Go-To for Quality and Efficient Service

As a loyal customer of Petal and Pup, I can't help but sing their praises. The quality of their products is always top-notch, and their customer service is unbeatable. Whenever I've encountered any issues, their team has been quick to offer assistance and resolve any problems I've had. Whether it's finding the perfect outfit for a special occasion or simply adding some trendy pieces to my wardrobe, Petal and Pup never fails to deliver. Their range of clothing is not only stylish but also made with durable, high-quality materials that stand the test of time. From dresses to accessories, each item has exceeded my expectations and added a touch of elegance to my wardrobe. What truly sets Petal and Pup apart is their exceptional customer service. Whenever I've reached out with questions or concerns, their team has been incredibly responsive and helpful. Whether it's a sizing query or a request for styling advice, they go above and beyond to ensure that I have a positive experience every time I shop with them. In conclusion, Petal and Pup has consistently provided me with excellent products and unparalleled customer support. It's a relief to know that I can always rely on them for both quality and efficient service. Thank you, Petal and Pup, for continuously exceeding my expectations and making every shopping experience a delightful one.

Impressed by Exceptional Customer Service and Quality Material at PetalandPup

I recently had a wonderful experience with PetalandPup and felt compelled to share. I purchased a stunning dress from their website in July 2023, which unfortunately turned out to be faulty upon arrival. Despite my initial disappointment, I was pleasantly surprised by the exceptional customer service I received. The zipper of the dress was faulty, causing one side of the dress to lose its shape. When I reached out to their customer service team, they promptly and understandingly accepted my request for a refund, despite it being four months post-purchase. I was genuinely touched by their willingness to address the issue and provide a swift resolution. Moreover, I must commend the quality of the dress. It was made from very good material and offered excellent value for its price. The design was absolutely beautiful, and I was truly pleased with my purchase. In this one instance, the dress I received had a sewing issue, but I believe that the excellent customer service and the overall quality of PetalandPup's products truly set them apart. I am grateful for their responsiveness and how they handled my concerns with professionalism and care. I highly recommend PetalandPup to anyone in search of fashionable and well-crafted clothing, backed by exceptional customer service. Thank you, PetalandPup, for making my shopping experience memorable and for your dedication to customer satisfaction.

Abby’s Exceptional Customer Service Made My PetalandPup Experience Truly Exceptional

I can't help but express my immense gratitude for the exceptional customer service I received from Abby at PetalandPup. Despite having to make multiple returns, Abby went above and beyond to keep me updated every step of the way. Her unwavering support and dedication truly made a significant difference in my overall experience. Thank you, Abby, for your outstanding assistance!

Unparalleled Disappointment: A Review of Petalandpup.com.au

After my recent experience with Petalandpup.com.au, I feel compelled to share my honest feedback. The online process for refunds has been the absolute worst I've ever encountered. It's been a frustrating and drawn-out ordeal, with three long months of waiting and still no resolution in sight. Not only that, but I've found the sizing of their clothing to be completely off, adding to the disappointment. The material used in their products simply does not align with the prices they charge. It's a letdown to receive subpar quality after investing in their items. Regrettably, this entire experience has left me with a lack of trust in the brand. I can say with certainty that I won't be making any future purchases from Petalandpup.com.au. My hope is that others can learn from my major mistake and avoid the letdown of cheap quality and unsatisfactory customer service.

A Cozy Must-Have: Rhiannon Knit Sweater Review

As a longtime customer of petalandpup.com.au, I cannot contain my excitement about the Rhiannon Knit Sweater. This delightful piece is an absolute game-changer in my wardrobe. The moment I slipped it on, I was enveloped in its warmth and embraced by its softness. The vibrant colors added a pop of joy to my day, and the fit was just as perfect as advertised. I find it surprising to come across negative reviews because my own experience has been nothing short of amazing. Every time I wear my Rhiannon Knit Sweater, I receive compliments and inquiries about where I purchased such a lovely piece. It has become my go-to attire for both casual outings and cozy nights in. I highly recommend the Rhiannon Knit Sweater to anyone seeking comfort, style, and a touch of whimsy in their wardrobe. It's a definite must-have, and I am beyond grateful to have it in my collection. Thank you, petalandpup.com.au, for consistently offering such exceptional pieces that brighten up my days.

Unveiling the Beauty of Petal & Pup: A Customer’s Delight

As an avid fashion enthusiast, Petal & Pup has become my ultimate fashion haven. Their exquisite collection never fails to dazzle me, making every occasion special. The sheer elegance and charm exuded by their clothing line has left me utterly captivated. If only there was a physical store in QLD, I'd be the first in line! Apart from their stunning collection, the prompt and efficient customer service further solidifies my loyalty. Kiran, in particular, deserves accolades for going above and beyond in ensuring a seamless shopping experience. The dedication and assistance provided showcase a true commitment to customer satisfaction. Anticipation builds as I eagerly await the new arrivals, each one a testament to Petal & Pup's unwavering dedication to staying ahead of the fashion curve. My gratitude to the entire Petal & Pup team for consistently exceeding expectations. Your hard work and passion shine through, leaving a lasting impression. With a heart full of admiration, I eagerly await more moments of sartorial splendor. Keep shining, Petal & Pup!💖👗

Exquisite Disappointment: My Honest Review of PetalandPup

When I first visited petalandpup.com.au, I was excited to find the perfect beach dress for an upcoming vacation. However, my experience turned out to be incredibly disappointing. The dress I received was not only overpriced but also shockingly poor in quality. It fell short of even the most basic standards, reminiscent of low-tier retail options but with a much heftier price tag. What added to my frustration was the inflexible return policy, which left me stuck with a purchase that I couldn't use. The whole ordeal left me feeling disheartened and discouraged from shopping with them again. As a consumer, I value transparency and top-notch quality, neither of which I found in my interaction with PetalandPup. It’s my hope that they take these criticisms to heart and work towards improving their products and customer policies for the benefit of future customers.

Outstanding Customer Service – A Shoutout to Bless!

I just had to take a moment to express my gratitude to Bless from petalandpup.com.au for the exceptional support they provided me with my recent app order. After encountering an issue where my bank account was charged, but I didn't receive any confirmation or order number, Bless not only promptly returned my call but also went above and beyond to help me track my order and kept me updated via email. In today's online shopping world, where personal interaction can sometimes feel lacking, this level of customer care truly stood out and made a significant difference. Thank you once again, Bless, for your outstanding assistance!

Reagan at PetalandPup.com.au Saved My Engagement Shoot!

I can't say enough about the exceptional customer service I received from Reagan at PetalandPup.com.au. I was eager to find the perfect dress for my engagement shoot, and after placing my order, I experienced a delivery issue. As disappointed as I was, Reagan's swift and considerate response turned the situation around. Not only did she promptly issue a refund, but she also went above and beyond by providing a free shipping code for my reorder. Thanks to Reagan's dedication and quick action, the dress arrived just in time, and it exceeded my expectations. It's absolutely stunning, and I cannot wait to wear it for my special day. PetalandPup.com.au not only offers beautiful clothing but also has a team that truly values their customers. I couldn't be more grateful for the wonderful experience I had, and I highly recommend them to anyone in search of both stunning attire and top-notch customer care.

A Lifesaver for My Wedding: Exceptional Customer Service at Petal and Pup

I can't thank Petal and Pup enough for their exceptional customer service. With my wedding just around the corner, I found myself in a panic when I realized I needed to exchange a dress for a different size in a short time frame. However, the team at Petal and Pup went above and beyond to assist me every step of the way. Their guidance and support made the entire exchange process smooth and stress-free, ensuring that I received the perfect dress in time for my special day. In today's fast-paced world, experiencing such genuine and dedicated customer service was truly a breath of fresh air. Thank you, Petal and Pup, for being a true lifesaver during a stressful time. Your outstanding service has not only won my loyalty but also my heartfelt recommendation to anyone in search of a company that truly values its customers.