Users Voice for Petcareclub

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Petcareclub
Petcareclub Overall rating
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Review article published on: 19 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1 4.9 1.7 2.6 5
Feb 2023 5 5 3 5 5 1.8
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Petcareclub Review by

Introduction: is an online retailer that specializes in pet care products, including pet medications, flea and tick prevention, and home supplies. The website was launched in 2010 and has since become a popular destination for pet owners looking for high-quality yet affordable goods.

Pros and Cons:

One of the biggest pros of is its vast selection of products. The website carries products from some of the most popular brands in the pet care industry, including Frontline, Bravecto, and Heartgard. Another advantage is the pricing, which is very competitive compared to other online retailers. However, some users have mentioned that the shipping times can be somewhat slow, and customer service can be hit or miss.

User Experience:

The website's user interface is relatively straightforward, with easy-to-navigate menus and search functionality. Filtering options make it simple to find specific products quickly, and product descriptions are detailed and informative. However, some users have mentioned issues with the website's checkout process, which can be somewhat confusing.

Pricing and Value for Money: offers very competitive pricing on their products, with discounts of up to 60% off of retail prices. The website also offers bulk discounts on many items, which can help save even more money. Overall, offers exceptional value for money, making it an excellent choice for budget-conscious pet owners.


There are many other online pet care retailers that offer similar products to, such as Chewy, Petco, and PetSmart. While each of these companies has its unique advantages, stands out for its pricing and selection of products.

Customer Service:

Customer service at can be hit or miss, with some users reporting long wait times to speak with representatives. Additionally, the returns process can be somewhat complicated, with users required to get approval before returning an item. However, the website does offer a live chat feature for addressing any issues that arise.

Product Quality and Selection: offers a wide selection of high-quality products from some of the most popular brands in the pet care industry. The website carries everything from flea and tick prevention to home health products, making it a one-stop-shop for pet owners looking to keep their pets healthy and happy.

Website Usability:

The website is relatively easy to use, with straightforward navigation and filtering options that make it simple to find specific products. However, some users have reported issues with the checkout process, which can be somewhat confusing and challenging to navigate.

Returns and Exchanges: offers a returns policy that allows users to return products within seven days of receiving them. However, users must get approval before returning any items, and the return shipping cost is the responsibility of the customer.

Promotions and Discounts: regularly offers discounts and promotions on many of its products, with some items discounted by up to 60% off retail prices. Additionally, the website offers bulk discounts on many items, making it easy to save money on larger purchases.

Reputation: has a solid reputation in the pet care industry, with many customers praising the website's competitive pricing and exceptional selection of products. Additionally, the website has received positive reviews on third-party review sites, such as Trustpilot and Consumer Affairs.

Payment Options: accepts a variety of payment options, including Visa, Mastercard, Discover, and American Express. Additionally, the website offers PayPal as a payment option, making it easy for users to pay for their purchases.

Loyalty Programs: does not currently offer a loyalty program, which may be a drawback for users who frequently purchase pet care products online.

Customer Reviews:

Customer reviews on are generally positive, with many users praising the website's pricing, selection of products, and fast shipping times. However, some users have reported issues with customer service and the returns process.

Community Involvement: has a blog section on its website that offers helpful tips and advice on pet care-related topics. However, the website does not appear to be actively involved in any pet care-related charities or initiatives.

Shipping and Costs:

Shipping costs at vary depending on the size of the order and the shipping location. However, the website offers free shipping on orders over $99, making it easy for users to save money on shipping costs. Shipping times can vary, with some users reporting long wait times to receive their orders.