Users Voice for Peterhahn

41% users rated Terrible
2% users rated Poor
4% users rated Average
11% users rated Very Good
43% users rated Excellent
Pie Chart Review Representation for Peterhahn
Peterhahn Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 13 Sep 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.9 4.5 4.1 4.4 1.4 4.5
Oct 2022 1 4 3.9 4.6 1 4.7
Nov 2022 2 4.2 4.1 4.2 5 4.2
Dec 2022 5 5 5 5 2.2 5
Mar 2023 2.5 4.1 3 3.6 5 3.3
Line Chart for Rating of peer stores

peterhahn.co.uk

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Detailed Peterhahn Review by

Introduction

Peter Hahn, founded in 1964, is a leading online retailer of high-quality fashion and accessories for men and women. The website offers a comprehensive range of products, including elegant and timeless classics, as well as trendy and contemporary designs, providing customers with the latest fashion trends.

Pros and Cons

Pros:
  • Peter Hahn offers a diverse range of fashion products.
  • The products are of high quality, ensuring customer satisfaction.
  • The website navigation is intuitive and user-friendly.
  • The website offers a wide range of promotions and discounts.
Cons:
  • The website is not mobile-optimized, making it difficult to navigate on mobile devices.
  • The pricing is higher than some of its competitors.

User Experience

The user experience on peterhahn.co.uk is exceptional. The website is easy to navigate and provides customers with a seamless shopping experience. The search function allows customers to find products easily, and the filters make it simple to find items by size, colour, brand, and price. Customers can also use the quick buy feature, which enables them to add items to their cart without leaving the product page.

Pricing and Value for Money

The pricing on peterhahn.co.uk is on the higher side compared to some of its competitors. However, the quality of products justifies the higher prices, and customers can be assured that they are getting value for their money.

Alternatives

Alternative fashion websites that offer high-quality fashion products include ASOS, Zara, and H&M.

Customer Service

Peter Hahn's customer service is exceptional. The website offers a dedicated team to answer customer questions and concerns, and customers can reach out via email or telephone.

Product Quality and Selection

Product quality is essential to Peter Hahn, and the website offers an exceptional range of high-quality fashion products for both men and women. The selection includes elegant and stylish clothing, including dresses, trousers, skirts, and blouses, as well as handbags, shoes, and accessories.

Website Usability

Website usability is one of Peter Hahn's strong suits. The website navigation is intuitive and user-friendly, allowing customers to find what they are looking for quickly. The search function and filters make it easy to narrow down product selections.

Returns and Exchanges

Peter Hahn offers a straightforward and hassle-free returns and exchanges policy. Customers can return or exchange products within 14 days of receipt, and the website provides detailed instructions on how to process returns.

Promotions and Discounts

Peter Hahn offers a variety of promotions and discounts to its customers. Customers can sign up for the newsletter to receive exclusive offers, and the website also offers various sales throughout the year.

Reputation

Peter Hahn has a positive reputation for providing high-quality fashion products and excellent customer service.

Payment Options

Peter Hahn offers a wide range of payment options, including credit and debit cards, PayPal, and Klarna.

Loyalty Programs

Peter Hahn does not currently offer a loyalty program.

Customer Reviews

Customer reviews on peterhahn.co.uk are overwhelmingly positive, with many praising the quality of products and customer service.

Community Involvement

Peter Hahn does not currently have any community involvement initiatives.

Shipping and Costs

Peter Hahn offers multiple shipping options, including standard and express delivery. The website provides clear details on shipping costs and estimated delivery times.

Peterhahn Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Helen Carr

Review Submission Date: 2022-12-07

Review Title: Order was placed on 26 November
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Review Description: Order was placed on 26 November. Confirmation received. Payment has left my account but still no sign of delivery. Have phoned customer services apparently order is in transit from Germany. No sign of any update. Will not order from this company again.

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Reviewer Name: Charlie27

Review Submission Date: 2022-12-02

Review Title: Amazing quality of clothing, but posting time is ridiculous
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Review Description: Amazing quality of clothing, but postage times are ridiculous!!!Definitely will shop again and recommend to my friends, but it would worth noting on the website that postage will take about 3 weeks.

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Reviewer Name: Rosemary Wild

Review Submission Date: 2022-09-04

Review Title: Trousers problem unravelled
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Review Description: Trousers problem unravelled. Package found crammed into our log store behind stacked wood. No note from GPO, no advanced email from Peter Hahn. No idea when delivered! Still trousers fine!

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Reviewer Name: Sue Lockhart

Review Submission Date: 2022-08-16

Review Title: Received junk mail with no postage
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Review Description: Received junk mail with no postage, I paid £2.50 as I was unsure of what it could be, I received a unwanted voucher which was out of date. Please AVOID as it seems it’s happened to a few people.

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Reviewer Name: AF

Review Submission Date: 2022-08-05

Review Title: Make you pay to receive unwanted marketing material
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Review Description: As another reviewer has said this company sent marketing mail without paying any postage. Royal Mail put a card through the door saying we would need to pay £2.50 to receive it but didn’t say who it was from. Not wanting to miss any important post we paid this only to be sent junk mail from Peter Hahn that we didn’t want! A terrible way to treat people and guaranteed to make us avoid buying anything they may be trying to sell.

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Reviewer Name: A B

Review Submission Date: 2022-08-01

Review Title: Disorganised Company
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Review Description: They are that bad they don't even put postage on their mail! I was out at the time and had a message from Royal Mail saying they were unable to deliver a letter without saying who it was from. Paid £2.50 to get some rubbish marketing from peterhahn.co.uk.

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Reviewer Name: Andrew Rowe

Review Submission Date: 2022-02-18

Review Title: Beware the junk mail
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Review Description: The products they sell are of good quality, but if you're not careful you will be inundated with catalogues through the post, from Peter Hahn and others.

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Reviewer Name: Kirsty S

Review Submission Date: 2022-01-20

Review Title: Good experience all round
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Review Description: I was a bit concerned when I saw some of the reviews, but I’ve bought from Peter Hahn three times now and service has been really good. The item has arrived promptly and been of great quality.

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Reviewer Name: Janie

Review Submission Date: 2021-12-21

Review Title: I adore the things I purchase from…
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Review Description: I adore the things I purchase from Peter Hahn. Their customer service is outstanding. The Gardeur skirt I recently purchased is the exception. The fabric felt inexpensive the one time I wore it. And, my family all advised me n vet to wear it again. If became the joke of our Thanksgiving dinner.

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Reviewer Name: Mrs JA Penny

Review Submission Date: 2021-12-21

Review Title: You sell fashions that suit me and look…
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Review Description: You sell fashions that suit me and look good.