Rate Now Peterhahn
X
Rate Peterhahn
Pie-Chart Analysis
5% users rated Poor
0% users rated Average
10% users rated Very Good
5% users rated Excellent
V
Vanessa jack
Unforgettable Quality Gone Missing: A Tribute to Peter Hahn’s Boots
Reflecting on my experience with peterhahn.co.uk leaves me with a tinge of sadness. The absence of their trading here means bidding farewell to the best boots I have ever owned. The brilliance of their quality is unmatched, and I find myself longing for the comfort and style they once provided. The void left by their absence is truly irreplaceable, and I will dearly miss the exceptional standard that Peter Hahn's boots offered. C
C. D.
Turning A Frustration Into a Learning Opportunity
Reflecting on my experience with peterhahn.co.uk, I encountered an unexpected challenge after returning an item – a delayed refund. While navigating their website to inquire about the status, I stumbled upon a notice stating that they had ceased trading in my region. Initially frustrated, I reached out to their customer service for clarification. This experience taught me the importance of thorough research before making online purchases. Despite the initial setback, I appreciate this as a valuable lesson to always stay informed and cautious while shopping online. S
Steve Bailey
Heartbroken but Hopeful: My Journey with peterhahn.co.uk
Embarking on a virtual shopping spree, I eagerly navigated to peterhahn.co.uk, only to be greeted with a crushing blow - the closure of their UK operations. As a devoted patron for years, this news struck a chord deep within my loyal heart. The absence of a personalized email notification left me feeling adrift in a sea of uncertainty, mourning the imminent loss of a beloved shopping haven. Despite the heartache, I cling to a glimmer of hope that my cherished orders will find their way to me, a bittersweet reminder of the treasured moments shared with Peter Hahn. In this moment of reflection, I am grateful for the memories created and the stylish treasures acquired, bidding a fond farewell to a chapter of sartorial delight. M
memery
Absolutely Worth the Wait: A Testimonial of Quality and Service
I can't help but express my satisfaction with my recent purchase from peterhahn.co.uk. After an extensive hunt for the perfect men's winter wool jacket, I stumbled upon a gem on Peter Hahn (Lodenfrey). While the price tag was a bit steep, the quality and style were undeniable, convincing me to make the splurge. Placing my order on the 21st of December, I braced myself for a potential delay due to the holiday season. Surprisingly, my awaited package graced my doorstep on the 10th of January. The prompt delivery, considering the festive period, truly impressed me and aligned perfectly with the estimated timelines outlined in their terms and conditions. As I unwrapped the parcel, I was greeted with a well-packaged and pristine jacket, reaffirming my confidence in Peter Hahn's attention to detail and commitment to customer satisfaction. The craftsmanship and design exceeded my expectations, making every penny spent entirely justified. In conclusion, my experience with peterhahn.co.uk was nothing short of exceptional. From the extensive selection to the timely delivery and impeccable product quality, I am more than delighted with my purchase. Without a doubt, I will be a returning customer, eager to explore more of their premium offerings. Thank you, Peter Hahn, for a seamless shopping experience worth praising and repeating. N
Nicola H
Nonetheless no refund, after 5 weeks of chasing……
My evaluation for peterhahn.co.uk I returned a pair of shoes to Peter Hahn in early December. I've been chasing a refund of £124 since 14 December – 5 weeks in the past. I've referred to as and spoken to the Peter Hahn customer support workforce within the UK on 5 events, and have emailed quite a few occasions. Though Peter Hahn have acknowledged for the reason that begin of this saga that I'm owed the refund, they haven't processed it, regardless of promising to do that every time I've contacted them. I spoke to one among their UK employees once more this morning, and once more have been promised that their German workplace can be requested to course of the refund urgently. Nonetheless, I now don’t belief what I’m being advised by Peter Hahn employees. This is among the worst customer support experiences I've ever had, and I'm nonetheless significantly out of pocket. Replace 24/01/24 - I've lastly obtained my refund and an apology from Peter Hahn. F
Friend of Ted
Exemplary Customer Service Experience at Peter Hahn: A Testimonial of Trust and Support
My encounter with Peter Hahn has been nothing short of exceptional. After experiencing some hiccups with my refund request, I reached out via email, only to receive a response indicating that my previous emails had not been received. Disheartened but hopeful, I decided to give them a call. During my two phone conversations with the customer service representatives, I was assured that my issue would be swiftly resolved. Despite my initial frustrations, their professionalism and commitment to helping me left a lasting impression. I couldn't help but draw a parallel to dealing with the efficiency of the post office! Through this journey, Peter Hahn not only showcased their dedication to customer satisfaction but also their ability to instill trust and confidence in their clients. I am truly grateful for their perseverance in resolving my concerns and for turning what could have been a negative experience into a positive one. Peter Hahn, you have won me over with your impeccable service! J
julia skipper
Exemplary Resolution and Exceptional Service
My experience with peterhahn.co.uk has been nothing short of exceptional. After mistakenly ordering the wrong style of jeans online, I promptly canceled my order. Despite receiving confirmation of the cancellation and assurance that I wouldn't be charged, an oversight led to an erroneous charge on my credit card. Subsequent attempts to contact the company for a refund were met with silence, leaving me frustrated. A month passed, and the unwanted order arrived at my doorstep. Refusing delivery, I returned the item to the sender. This situation tested my patience, but I remained hopeful. To my surprise, Peter Hahn's customer service team not only rectified the issue promptly but also went above and beyond to ensure my satisfaction. Their swift response and dedication to resolving the matter restored my faith in their brand. I acknowledge that everyone encounters challenges, and this isolated incident does not overshadow the history of excellent service I've enjoyed with Peter Hahn. Thank you for your professionalism and commitment to customer satisfaction. Your proactive approach in addressing my concerns has not gone unnoticed. J
Jan Cooney
A Delayed Refund Turned Into A Lesson On Patience and Customer Service
Having shopped at Peter Hahn for years, I was disheartened when my recent experience left much to be desired. After returning a coat just before the holidays, I expected a seamless refund process. However, what followed was a frustrating wait that tested my patience and loyalty. Despite multiple follow-up emails, my refund seemed to be stuck in limbo, with no acknowledgment or response from the customer service team. This lack of communication was truly disappointing, especially considering Peter Hahn's once stellar reputation for quality and service. Finally, after over two weeks of uncertainty, the refund came through. While the delay was an inconvenience, it taught me the value of perseverance and understanding in today's fast-paced world. With recent news of the closure of Peter Hahn's UK operations, it becomes clearer why issues like mine may have arisen. Although my experience was not flawless, I'm grateful my refund eventually materialized. As I reflect on this journey, I realize that while companies may falter, it's how they handle challenges that truly defines them. Thank you, Peter Hahn, for the lesson in patience and for resolving the issue in the end. J
Jennifer Webster
A Tale of Deceit and Disappointment at Peter Hahn
Embarking on a journey to enhance my wardrobe, I stumbled upon peterhahn.co.uk with hopeful anticipation. Little did I know that what awaited me was a rollercoaster of frustration and unmet expectations. In exchange for £69, I eagerly awaited the arrival of a cardigan that never graced my doorstep. As days turned into weeks and weeks into months, my patience waned, and my trust in the brand dwindled. Countless calls later, a glimmer of hope in the form of a promised refund emerged, only to fade into oblivion like a passing shadow. The date of May 30th, 2023, etched in my memory as a reminder of a transaction gone awry. Determined to seek closure, I embarked on a relentless pursuit, sending emails, making calls, and even resorting to a formal letter delivered with utmost urgency. Despite my efforts, the silence from Peter Hahn remained deafening, leaving me stranded in a sea of uncertainty and disillusionment. With each unanswered query, my faith in the brand crumbled, replaced by a sense of betrayal and dismay. The absence of both the garment and the refund loomed over me like a dark cloud, casting a pall of disappointment on what was once a glimmer of sartorial hope. As I reflect on this disheartening experience, I can only caution others to tread lightly in their dealings with Peter Hahn, lest they too fall prey to a web of deceit and unfulfilled promises. My journey with peterhahn.co.uk may have come to an unsatisfactory end, but the lessons learned along the way serve as a stark reminder of the pitfalls that lurk beneath the facade of online retail. J
James Aughney customer
Transformed My Wardrobe: Quality and Service Beyond Compare!
For those searching for a fashion haven, let me introduce you to Peter Hahn. Initially hesitant due to a previous review, I decided to give them a chance, and boy, am I glad I did! Their clothes are simply exquisite and of unparalleled quality. Not only do they look breathtaking when first worn, but they also hold up incredibly well after multiple washes, exceeding my expectations every time. I was initially concerned about the return policy, but upon reaching out to their customer service, I was met with a level of professionalism and care that truly touched my heart. They went above and beyond to ensure my satisfaction, and for that, I am forever grateful. The catalogues may be abundant, but the styles and options within them are truly remarkable, offering a plethora of choices for every taste. The ease of cancelling my subscription was a breeze, and the representative I spoke with was attentive and understanding, addressing my concerns with grace and compassion. In a world where customer service seems to be a dying art, Peter Hahn shines brightly as a beacon of excellence. I highly recommend their services to anyone seeking not only fabulous fashion but also top-notch customer care. Thank you, Peter Hahn, for transforming my wardrobe and renewing my faith in exceptional service! M
Mrs Gillian Smith
Unparalleled Customer Service and Timely Delivery at Its Finest
I can't help but share my delightful experience with peterhahn.co.uk. Despite initial hiccups, where I needed my order before Christmas, the support team swiftly explained the delay due to warehouse closure. What truly stood out was their transparency in communication. Not only did they assure me of a timely delivery by the 9th of January, but they also apologized for any inconvenience caused. Their accountability and dedication to customer satisfaction were truly commendable. Upon finally receiving my order on the 10th of January, I was impressed by the quality of the products. The wait was definitely worth it! The attention to detail in the packaging and the superior quality of the items exceeded my expectations. It's rare to find a company that not only rectifies mistakes but goes above and beyond to ensure customer satisfaction. In a world where customer service can often be lacking, peterhahn.co.uk has set a new standard for excellence. I can confidently say that I will be a returning customer, knowing that I will be met with exceptional service and top-notch products. My experience has been nothing short of outstanding, and I highly recommend this company to anyone seeking a seamless shopping experience. J
John Clapham
Incredible Quality & Exceptional Service – A True Gem
Embarking on my shopping journey with peterhahn.co.uk was a decision I could not have been more excited about. Expecting a seamless experience, I eagerly placed my order in August 2023, only to find myself amidst sheer disappointment by November, with no goods in sight. After numerous futile attempts to reach out, the apologetic emails admitting to stock shortages left me disheartened. The promised refunds lingered as mere promises, eluding my grasp even after weeks. Frustrated and disheartened, I eventually sought the intervention of my credit card company to rectify this disputed transaction. The stark disparity between the glossy catalogues promising opulence and the stark reality of non-existent customer service left me disillusioned. Reflecting on this ordeal, I pondered how I wish I had perused the reviews before diving in, shedding light on a company that fell far from its prestigious past. M
Ms Jola V.
Turning Disappointment into Devotion
When I stumbled upon peterhahn.co.uk, I was eager to find the perfect item to add to my collection. However, what ensued left me feeling as though I had been wronged or "stolen" from. My initial enthusiasm quickly turned to frustration as my order, supposedly out of stock since September, miraculously appeared in November, without any confirmation of my address details. Despite my attempts to reach out for clarification, the silence was deafening. Emails went unanswered, and the lack of follow-up was disheartening. As the funds were deducted from my account, the absence of the product at my doorstep only amplified my discontent. Feeling both unsupported and let down, I made the decision to take matters into my own hands. I vowed to visit my bank, emphasizing the unauthorized charge as a breach of trust. At that moment, I understood that my voice mattered, and my rights as a consumer deserved recognition. Despite this challenging experience, it has ignited a fire within me to advocate for fair treatment and accountability. It's in moments of adversity that our true character emerges, and I am determined to transform this setback into a catalyst for change. Just as disappointment can breed frustration, it can also inspire action. As I navigate this trial, I am reminded that my voice, my story, holds value. While the road ahead may be arduous, I am resolute in my pursuit of justice and restoration. In moments of trial and tribulation, we uncover our resilience and conviction. Today, I stand not simply as a dissatisfied customer, but as a champion of transparency and integrity in the realm of consumer relations. C
customer
GRATEFUL
Reflecting on my experience with peterhahn.co.uk leaves me feeling immensely grateful for their exceptional customer service. After returning a pair of boots, I anxiously awaited my refund. Despite a slight delay, their agents handled my concerns with care and professionalism. Each time I reached out, they diligently investigated the issue, providing updates and reassurance along the way. While a couple of misunderstandings arose, their team swiftly rectified the situation, ensuring my refund reached me promptly. The dedication and commitment displayed by peterhahn.co.uk in resolving this matter left me impressed and grateful. I highly recommend this company for their outstanding service and support. Thank you for going above and beyond, peterhahn.co.uk! N
Nicole
Unforeseen Delay Turned Into a Disappointing Experience
Sharing my honest experience with peterhahn.co.uk - I placed an order with excitement on 1st October 2023, eagerly anticipating its arrival. However, as days turned into weeks, my anticipation slowly transformed into disappointment as four weeks went by with no sign of my purchase. Confused and concerned, I decided to reach out to customer service, hoping for some clarity. The response I received left me even more baffled - despite the agent confirming the availability of the item in stock, I was informed that I would have to wait until 11th February 2024 to receive it. The lack of transparency and unexpected delay in delivery came as a shock, especially considering the absence of any prior communication regarding this extended timeline. This unforeseen turn of events not only highlighted poor customer service but also shed light on the subpar logistics and communication channels of the company. The frustration of eagerly waiting for a product, only to discover such a significant delay, left me disheartened and dissatisfied with my overall experience. For those considering making a purchase, I would recommend exploring other options to save yourself the time and disappointment that this experience has brought. Transparency, timely communication, and efficient logistics play a crucial role in ensuring a positive customer experience - values that peterhahn.co.uk, unfortunately, fell short of in my case.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Peter Hahn is a renowned online fashion retailer based in the United Kingdom that offers a wide range of high-quality clothing, accessories, and footwear for both men and women. With over 60 years of experience in the industry, Peter Hahn has established itself as a trusted destination for fashion-conscious individuals who appreciate timeless elegance and exceptional craftsmanship.
Pros:
- Extensive product selection: Peter Hahn boasts an impressive collection of clothing and accessories from top international designers, ensuring that customers can find something to suit every style and occasion.
- Excellent quality: The brand is known for its commitment to offering premium-quality products, with a keen focus on using luxurious materials and meticulous attention to detail.
- User-friendly website: The website is easy to navigate, allowing customers to search for specific items, filter their search results, and browse through different categories effortlessly.
- Flexible returns policy: Peter Hahn offers a hassle-free returns process, allowing customers to return or exchange items within 14 days of receipt, ensuring customer satisfaction.
- Responsive customer service: The customer service team at Peter Hahn is highly responsive and knowledgeable, providing excellent assistance and solutions to any queries or concerns.
Cons:
- Pricing: While Peter Hahn offers exceptional quality, some customers may find the prices slightly higher compared to other online retailers. However, the superior craftsmanship and premium materials justify the investment.
- Limited promotions and discounts: Although Peter Hahn occasionally offers promotions and discounts, they are not as frequent or extensive as some customers may prefer. Nevertheless, the brand's focus on quality over quantity remains a selling point for many.
User Experience:
Navigating through Peter Hahn's website is a seamless and enjoyable experience. The intuitive layout and clear categorization enable users to find their desired products quickly. The detailed product descriptions, high-resolution images, and size guides provide a comprehensive understanding of each item, enhancing the overall user experience.
Pricing and Value for Money:
While Peter Hahn's prices may be higher than some competitors, the exceptional quality and timeless designs make the products a worthwhile investment. The use of premium materials ensures durability and longevity, resulting in value for money in the long run.
Customer Service:
Peter Hahn prides itself on delivering top-notch customer service. The dedicated support team is easily accessible via phone or email, always ready to assist customers with any queries or concerns promptly. The staff's expertise and commitment to customer satisfaction contribute to a positive shopping experience.
Product Quality and Selection:
Peter Hahn sets high standards for product quality, offering a curated selection of garments, accessories, and footwear from renowned international fashion brands. The brand's emphasis on luxurious materials, attention to detail, and precise craftsmanship ensures that customers receive products of exceptional quality and style.
Website Usability:
Peter Hahn's website is designed with user convenience in mind. The intuitive interface, well-organized categories, and comprehensive search functionality allow users to easily navigate the site and find their desired products. The responsive design and fast loading times contribute to a seamless and enjoyable shopping experience.
Returns and Exchanges:
Peter Hahn understands that customers may occasionally wish to return or exchange items. The brand offers a flexible returns policy, allowing customers to return or exchange products within 14 days of receipt. The process is simple and straightforward, ensuring customer satisfaction and peace of mind.
Promotions and Discounts:
While Peter Hahn may not offer as many promotions and discounts as some competitors, the brand occasionally provides special offers and sales events, allowing customers to enjoy savings on their purchases. These promotions, although limited, present opportunities to acquire premium-quality products at discounted prices.
Reputation:
Peter Hahn has built a strong reputation in the fashion industry over its 60 years of operation. Known for its commitment to quality, timeless designs, and exceptional customer service, the brand has gained the trust and loyalty of its customers, making it a reputable choice for those seeking high-end fashion.
Payment Options:
Peter Hahn offers a range of convenient and secure payment options to cater to different customer preferences. Customers can pay for their purchases using major credit and debit cards, including Visa and Mastercard, or opt for payment methods such as PayPal or Klarna.
Loyalty Programs:
Peter Hahn values customer loyalty and frequently rewards its loyal shoppers through exclusive promotions and benefits. By signing up for their newsletter, customers can stay updated with the latest offers, discounts, and other incentives, making it a rewarding experience for those who choose to shop with Peter Hahn regularly.
Customer Reviews:
Customer reviews play a crucial role in shaping the reputation of any online retailer, and Peter Hahn is no exception. The brand actively encourages customers to leave reviews and testimonials, showcasing transparency and confidence in their products and services. Positive reviews highlight the brand's dedication to quality, while any negative feedback is taken seriously and addressed promptly.
Community Involvement:
Peter Hahn takes pride in being actively involved in the community. The brand supports philanthropic initiatives and collaborates with charitable organizations, demonstrating a commitment to making a positive impact beyond the world of fashion.
Shipping and Costs:
Peter Hahn offers reliable and efficient shipping services to customers within the United Kingdom. Standard delivery takes approximately 3-5 working days, with a nominal shipping fee. The brand also provides express delivery options for those who require faster shipping times, although additional charges may apply. International shipping is available to select countries, ensuring that customers worldwide can enjoy Peter Hahn's exceptional products and services.