Petmonkey Reviews

Voted Good (4/5)

755 Votes

20 Reviews

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Outstanding Product Quality, Disappointing Customer Service Experience

As a passionate aquarium enthusiast, I was thrilled to discover petmonkey.co.uk for all my aquatic needs. The fish tank I purchased, complete with accessories, was delivered promptly and exceeded my expectations in terms of quality. However, my excitement quickly turned to disappointment when the heater included in the package malfunctioned. Desperate to rectify the situation for the well-being of my aquatic friends, I promptly reached out to the customer service team at Pet Monkey. Initially, the communication was promising, with swift responses that gave me hope for a quick resolution. Unfortunately, this positive momentum soon fizzled out as my subsequent emails were met with silence and disregard. Despite my repeated attempts to address the issue and emphasize the urgency of a functioning heater for my fish, I was left stranded in a sea of indifference. Three weeks passed, and to my dismay, not only was my problem unresolved, but it seemed like it had been swept under the rug. The glaring lack of empathy and accountability displayed by the customer service team at Pet Monkey left me feeling neglected and disheartened. What should have been a seamless after-sales experience turned into a frustrating ordeal, ultimately forcing me to seek a replacement heater at my own expense. While I commend Pet Monkey for the quality of their products, the glaring issue with their customer service cannot be overlooked. A company's true worth is not just in the products they offer but in the support and care they provide to their customers. Regrettably, in this aspect, Pet Monkey fell short of expectations. Despite the initial allure of their products, the subpar customer service experience I encountered leaves me hesitant to recommend Pet Monkey to fellow aquarium enthusiasts. Here's hoping that Pet Monkey reevaluates their customer service approach to match the caliber of their products, ensuring a more satisfying experience for future patrons.

A Lifesaver for Pet Parents: A Heartfelt Ode to PetMonkey

As a devoted pet parent, finding pet supplies that are both affordable and delivered promptly has always been a struggle – until I discovered PetMonkey. This exceptional pet store has truly revolutionized my pet care routine. Their budget-friendly prices make it easy to stock up on essentials without draining my wallet. The swift delivery service ensures that my furry companions never have to wait long for their favorite treats or toys. Thanks to PetMonkey, caring for my pets is no longer a daunting task but a joyous and seamless experience. I can't recommend them enough!

Wholehearted Happiness Found at Petmonkey.co.uk

My beloved companions, my fur babies, have discovered sheer delight thanks to the exceptional products offered by Petmonkey.co.uk. From cozy beds to interactive toys, this online store ensures that every wag of their tails exudes joy. The seamless and swift delivery service only amplifies this happiness, allowing my pets to revel in their new treasures without any delay. As a pet parent who cherishes the well-being and contentment of their furry friends, I wholeheartedly recommend Petmonkey.co.uk to fellow animal lovers. Your pets deserve the best, and this store delivers on that promise with top-notch quality and unparalleled customer service. Join me in spreading happiness to our furry companions by choosing Petmonkey.co.uk for all their needs.

Aquarium Delivered Promptly, But Customer Service Disappoints

I recently purchased an aquarium from petmonkey.co.uk and was pleased that it arrived promptly the next day, just as promised. However, my excitement turned to disappointment when I discovered that the filter was damaged and the tank developed a leak within 48 hours of setting it up. Despite reaching out to the company via email regarding the issues, I received no response, leaving me feeling frustrated and ignored. In an attempt to resolve the situation, I initiated a chargeback with my bank, prompting a sudden response from the company demanding that I release the funds back to them. Feeling uneasy about the lack of communication and customer service, I firmly stood my ground. I have since packed up the tank and informed the company that I am willing to arrange a return if they so desire. As I patiently wait until Thursday, March 9th, 2023, for a meaningful response, I am left pondering the fate of the aquarium. Should the situation remain unresolved, I may have no choice but to part ways with it. While the initial delivery experience was efficient, the lack of follow-up and customer care has left me questioning the integrity of the company. I hope for a swift resolution to this matter, as my enthusiasm for setting up my new aquarium dims in the wake of this disappointing experience.

Second consecutive order arrived broken. Horrible customer support AGAIN!

My overview for petmonkey.co.uk Second consecutive order arrived broken. Horrible buyer ‘service’ AGAIN. Simply relieved that I bought via Amazon who organized a refund promptly. Pet monkey was once good, now they're horrible. By no means once more.

Regret Turned into Redemption: A Story of Trust Regained

In the realm of online shopping, a negative experience can cast a long shadow. My encounter with petmonkey.co.uk via eBay initially left me disheartened. I requested a cancellation before dispatch, only to be met with unmet promises of refund and unresponsive customer service. The anticipated order failed to grace my doorstep, as did the promised reimbursement. Disillusioned, I felt compelled to escalate the matter through PayPal to reclaim what was rightfully mine. Yet, amidst the disappointment and frustration, a glimmer of hope shone through. In an unexpected turn of events, the tide shifted. Communication was rekindled, and efforts were made to right the wrongs. Apologies were extended, and restitution was offered in earnest. The dedication to resolve the issue and rebuild trust did not go unnoticed. Through a journey that began with disappointment and skepticism, petmonkey.co.uk managed to redeem themselves. The willingness to acknowledge mistakes and the commitment to rectify them proved transformative. What started as a cautionary tale evolved into a testament of perseverance and redemption. To those who may question, hesitate, or doubt, I urge you to consider the potential for growth and improvement. Every stumble presents an opportunity to rise stronger, to rebuild trust, and to showcase integrity. As I reflect on this rollercoaster experience, I am reminded that even in the face of adversity, there is always room for redemption.

Unmatched Value, Unforgettable Experience

Sharing my delightful experience with petmonkey.co.uk! It's not every day that you come across a combination of unbeatable prices and exceptional service. My recent encounters with this site have left me in awe. When faced with a last-minute pet food crisis right before Christmas, petmonkey came to my rescue. Placing an order hastily in the morning, I didn't expect much due to the holiday rush. However, to my surprise and relief, the package arrived promptly on Christmas Eve morning, saving the day and making my furry friend very happy indeed. The competitive pricing offered by petmonkey is a breath of fresh air, especially when compared to other online retailers. Not only did I save money, but the quality of service I received was unparalleled. An experience like this truly cements my loyalty as a customer. Thank you, petmonkey.co.uk, for not only meeting but exceeding my expectations when I needed it the most. Your commitment to value and customer satisfaction shines through, making each purchase a joy. I highly recommend petmonkey to all pet owners looking for a hassle-free and rewarding shopping experience.

A Heartfelt Testimonial: Turning Tragedy into Triumph with Petmonkey.co.uk’s Qubiq 60 Fish Tank

Allow me to share my experience with the Qubiq 60 fish tank from petmonkey.co.uk, where my initial enthusiasm for this product would have easily warranted 5 stars. The tank itself is a beauty, capturing my attention with its elegant design and promising a serene home for my aquatic friends. However, amidst my delight, a heartbreaking incident occurred - the loss of a large shrimp and my cherished £25 Siamese fighter. Despite the glass top's intended function of preventing fish from leaping out, tragedy struck. Understandably, I was devastated by this turn of events, overshadowing my initial excitement. Yet, through this challenging experience, petmonkey.co.uk's stellar customer service shone brightly. Their team displayed empathy and genuine concern, going above and beyond to address the situation. They not only provided swift assistance but also offered a listening ear during my distress, turning what could have been a negative experience into one filled with compassion and understanding. While the loss of my aquatic companions remains a poignant memory, the exceptional service and care exhibited by petmonkey.co.uk have truly left a lasting impression. They have transformed a moment of heartache into one of gratitude for their unwavering support. In reflection, my journey with the Qubiq 60 fish tank may have started with a touch of tragedy, but it has blossomed into a testament of the unwavering commitment of petmonkey.co.uk towards their customers. For that, I am grateful.

Exceptional Service, Fast Delivery, and Generous Gifts!

When I came across petmonkey.co.uk through their eBay listing and shop, little did I know I was about to experience top-notch customer service. From inquiring about a custom order to placing it on their website, every step was met with exemplary assistance. I decided on 48x Chicken / Veg Chappie, and to my delight, they not only delivered it the next day but also included full tracking for added peace of mind. What's more, I received a complimentary dog bowl with my order, a gesture that truly set them apart. Without a doubt, petmonkey.co.uk ranks among the best companies I have ever had the pleasure of dealing with. If only I could give them more than 5 stars, I would in a heartbeat. Trust me, buying from them is a decision you won't regret!

Unmatched Comfort and Navigating through Hurdles

I recently purchased the Orthopaedic dog mattress from petmonkey.co.uk, and while my initial experience had a bump in the road, the overall outcome has been wonderfully heartwarming. The delivery was prompt, and I diligently followed the unpacking instructions, anticipating the comfort it promised. Unfortunately, the inner foam did not expand as expected, leading to a mismatch with the outer cover. Despite this setback, my beloved canine companion took an instant liking to the mattress, his comfort and well-being taking precedence. Though it didn't perfectly fit our indoor kennel, a simple solution of adding a blanket filled the void, ensuring both snugness and luxury for my furry friend. Witnessing his contentment on this orthopaedic mattress has been truly rewarding, turning an initial obstacle into a heartwarming story of adaptability and resilience.

A Luxurious Upgrade for My Furry Friends

I recently treated my beloved lurchers to the Danish Design Newton Truffle Box Duvet beds from Pet Monkey, and I couldn't be happier! These beds are not only super thick and luxurious but also incredibly stylish, adding a touch of elegance to my newly decorated kitchen. The moment I placed the beds down, my dogs instantly fell in love with them. They seem to be so comfortable and cozy, it warms my heart to see them lounging happily. The quality of the duvets is top-notch, and I can tell they are built to last. What made this purchase even better was the seamless experience with Pet Monkey. From the easy ordering process to the excellent communication about delivery, everything went smoothly. Additionally, the price offered by Pet Monkey was unbeatable, making it a fantastic deal all around. I am beyond satisfied with my purchase and the service provided by Pet Monkey. Without a doubt, I will be a returning customer for all my pet supply needs. Thank you for making my furry friends' lives more comfortable and stylish!

A Pawsitively Perfect Experience with Pet Monkey

As a devoted pet enthusiast, I recently placed an order with petmonkey.co.uk, and I must say, I was truly impressed with the service I received. Within just three days, my package arrived, and I was immediately charmed by the shiny bubble wrap packaging that not only provided exceptional protection but also added a touch of excitement to the unboxing experience. Opening the package, I was delighted to find the item I had been longing for, exactly as described and of impeccable quality. The best part? The competitive pricing made it an even sweeter deal. I couldn't be happier with my purchase! Thank you, Pet Monkey, for exceeding my expectations. Your attention to detail and commitment to customer satisfaction have won me over completely. I am eagerly looking forward to my next purchase from your store, knowing that I can trust in the exceptional service you provide. Here's to many more pawsitively perfect experiences with Pet Monkey! Warm regards, Karen

Unforgettable Experience with Petmonkey

Sharing my exceptional journey with petmonkey.co.uk! The level of service I encountered with Petmonkey surpassed all my expectations. Each stage of my order was communicated to me promptly, instilling a sense of trust and reliability. The delivery was swift, within a mere two days, and the package arrived securely wrapped. Furthermore, the added perk of a generous bulk buy discount and complimentary delivery truly made the experience even more delightful. Without a doubt, Petmonkey has won me over as a loyal customer, and I eagerly look forward to future purchases. Thank you for such a remarkable service!

A Lifelong Bond with Petmonkey

When I stumbled upon Petmonkey.co.uk, I had no idea that it would mark the beginning of a beautiful relationship. Placing my first order was a breeze, and the quality of the products exceeded my expectations. What truly set them apart was the lightning-fast delivery and precise shipment tracking, adding a layer of convenience and trust to the entire experience. Every interaction with Petmonkey felt personalized and seamless, making me feel like a valued customer. Six months down the line, I can confidently say that I have found my go-to for all things pet-related. The consistency of their exceptional service has not only won my loyalty but also my heart. Thank you, Petmonkey, for turning mundane pet supply shopping into a delightful journey. Here's to many more years of our special bond!

A Heartfelt Thank You to PetMonkey.co.uk for Resolving My Issue

My experience with PetMonkey.co.uk was initially filled with anxiety and worry due to a lack of communication. However, I must express my gratitude to the team for swiftly rectifying the mistake that had occurred. Despite feeling a bit panicked by the silence, I appreciate the quick response once the issue was brought to light. While there were some challenges with getting through on the phone and receiving email acknowledgments, I believe that a simple update to customers acknowledging their concerns could go a long way in providing reassurance. Addressing such queries promptly would have alleviated my worries and fostered a sense of trust sooner. I genuinely want to thank PetMonkey.co.uk for their dedication to resolving the issue and for the excellent service provided. I recognize that misunderstandings can happen, and I apologize if my initial reaction seemed overly concerned. Your prompt action and care towards resolving the problem have truly impressed me, and I am grateful for your exceptional service. Thank you once again for addressing my concerns with professionalism and efficiency. Your commitment to customer satisfaction has not gone unnoticed, and I look forward to continuing my relationship with PetMonkey.co.uk with renewed trust and confidence.