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Introduction is an online pet store that sells a wide variety of pet products, including food, toys, accessories, and grooming items. The website is designed to cater to pet owners across India, offering easy ordering and delivery options.

Pros and Cons

  • Wide selection of pet products
  • User-friendly interface
  • Multiple payment options
  • Free shipping on orders over Rs. 499
  • Petoo points reward program
  • Shipping charges on orders below Rs. 499
  • No cash on delivery option
  • Limited pet food brands

User Experience has a well-organized website with a straightforward layout that makes browsing for products easy. The search function is efficient and the product categories make it simple to locate specific items. Customers can create an account to save their preferences and easily reorder their favorite products. Overall, the user experience is smooth and hassle-free.

Pricing and Value for Money offers competitive pricing on its products, making it an affordable option for pet owners. The website also provides discounts and promotions through its loyalty program and periodic sales. Although the shipping charges on orders below Rs. 49 can be a downside, the free shipping on orders over Rs. 499 adds value for money.


Other pet stores that offer similar products and services include Amazon, Chewy, and PetSmart.

Customer Service has a responsive customer support team that is available to address any concerns or issues. The website also has a comprehensive FAQ section that answers common questions related to shipping, returns, and products.

Product Quality and Selection offers a wide selection of pet products sourced from various brands. While the website does not offer a vast selection of pet food brands, it compensates with an extensive array of other pet accessories and grooming items. The product quality is generally of high standard.

Website Usability

The website is designed to be user-friendly, with a clear and concise layout that simplifies the customer experience. The search bar is prominently displayed, and product categories are well organized. The online ordering process is easy to navigate, from adding items to the cart to checking out.

Returns and Exchanges has a 7-day return policy for products that are damaged or of inferior quality. The company also offers exchanges for items that have not been opened or used.

Promotions and Discounts offers regular promotions and discounts, including a loyalty program that rewards customers with Petoo points on every purchase. Points can be redeemed for discounts on future orders.

Reputation has a positive reputation among customers, with high ratings and positive reviews on various online platforms. The company is also known for its commitment to quality and customer service.

Payment Options offers multiple payment options, including credit/debit cards, PayPal, net banking, and Google Pay. However, cash on delivery is not available.

Loyalty Programs offers a loyalty program that rewards customers with points on each purchase. These points can be redeemed for discounts on future orders.

Customer Reviews has high ratings and positive reviews on various online platforms, with customers praising the website’s wide selection of products, user-friendly interface, and friendly customer service.

Community Involvement

While has no apparent community involvement initiatives, it appears to be a socially responsible company, which emphasizes the need to help customers during difficult times such as COVID-19.

Shipping and Costs offers free shipping on orders above Rs. 499, with delivery times ranging from 2 – 7 days depending on the location. The company charges a standard shipping fee of Rs. 49 on orders below Rs. 499, making it somewhat less attractive as compared to the competition. In conclusion, is a user-friendly and reliable online pet store that offers a wide range of pet products at competitive prices. The website's strengths include a wide selection of pet products, excellent customer service, and a reward program for customers. However, the website imposes shipping costs on orders below Rs. 499 and does not provide a cash-on-delivery option. Nonetheless, is a viable option for pet owners looking for quality and affordable pet products.

Simmi Joseph Senior Content Editor

Hi, I'm Simmi Joseph, a seasoned Content Marketing professional based in Mumbai, Maharashtra, India. With a wealth of experience in B2B client management, editorial calendar creation, and team management,...