Petslovescruffs Reviews

Voted Good (4/5)

301 Votes

20 Reviews

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In the Pet Store category

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5% users rated Terrible
0% users rated Poor
10% users rated Average
20% users rated Very Good
65% users rated Excellent
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C Charlene Becker
92 days ago

Our Furry Friend’s Delight: A Cozy Haven from PetsLovesScruffs

When I stumbled upon PetsLovesScruffs and decided to treat my dog to their doughnut bed, I never expected the sheer joy it would bring to our household. The moment the package arrived, my pup's tail wagged with excitement, and as soon as we unraveled the bed, she dove right in, curling up with pure contentment. The delivery was swift, exceeding my expectations, and the quality of the product was outstanding, exactly as described on the website. It's not just me who's pleased; my dog's happiness is palpable—it's evident in her wagging tail and peaceful naps in her new cozy haven. Thank you, PetsLovesScruffs, for providing such a delightful product that has brought immense joy to our furry companion and to us as pet parents. This doughnut bed has truly become a cherished spot in our home, where our dog feels safe, snug, and oh-so-loved.
J Julie Serjeant
185 days ago

Unmatched Comfort and Superior Quality: A Paw-sitive Review for PetLovesScruffs

As a devoted pet parent, I can confidently say that the Doughnut Bed from PetLovesScruffs has truly won over my furry friend's heart. Not only does it provide unmatched comfort and coziness for my four-legged companion, but the superior quality of the product has exceeded all my expectations. From the moment my dog laid eyes on her new bed, she couldn't resist snuggling up in it, enjoying every moment of relaxation it offers. The plush cushioning and soft material have made it her go-to spot for afternoon naps and bedtime cuddles, bringing a sense of joy and contentment to our home. Furthermore, the exceptional customer service I received from PetLovesScruffs deserves special praise. When I initially ordered the medium size but realized my pup needed more room to stretch out, their team promptly responded to my request for a replacement with the large size. Their swift action and seamless exchange process highlighted their dedication to customer satisfaction and ensured that my dog could fully enjoy her new favorite spot. In conclusion, I am incredibly grateful to PetLovesScruffs for not only offering top-notch pet products but also for their commitment to delivering exceptional customer experiences. If you're looking to pamper your pet with comfort and quality, look no further than PetLovesScruffs – your furry friend will thank you!
N Neil Of The North
199 days ago

Prime quality service and product

My evaluation for petslovescruffs.com After being messed round beforehand (see my evaluation) I made a decision to purchase the massive Grizzly Bear mattress. Ordered it on-line and my Lurcher was quick asleep in it 48 hours later! Good product and repair from Scruffs.
S Susan Wild
209 days ago

Heartwarming Comfort for My Beloved Senior Pup

Upon discovering petslovescruffs.com, I was on a mission to find a solution for my elderly, arthritic dog who struggled with his old coat. The "Lovely Coat" I purchased for him turned out to be a game-changer. Its design, allowing easy slip-on over his head and secure fastening around his tummy, eased the dressing process for my furry companion. This coat's thermal properties not only kept him warm but also provided much-needed comfort during colder days. While I had to adjust the little elastic straps under his hind legs to prevent the coat from riding up, my dog adapted well to this minor requirement. The overall quality and affordability of this product truly exceeded my expectations, making it a valuable addition to my pup's wardrobe. Thank you, petslovescruffs.com, for offering such a practical and thoughtful solution for our aging pets.
H Happy customer
210 days ago

Ensuring Transparency: A True Reflection

I recently purchased a dog bed from petslovescruffs.com with high hopes of supporting British-made products, only to find upon delivery that it was actually manufactured in China. The discrepancy between the website's portrayal and the actual origin of the product left me feeling misled. Transparency is key in consumer trust, and it is essential for businesses to accurately convey the origin of their products. By providing clear and honest information, companies can cultivate a strong and genuine relationship with their customers. Let's strive for transparency in all aspects of business to ensure a positive and authentic shopping experience for everyone.
L Lilly B.
290 days ago

Transforming my Furry Friend’s Comfort with the Best Dog Paw Balm Ever!

From the moment I stumbled upon petslovescruffs.com and discovered their miraculous dog paw balm, I knew I had found a gem. As a dedicated pet owner, I am always on the lookout for products that prioritize my canine companion's well-being, and this balm exceeded all expectations. Upon receiving the package, I was immediately impressed by the secure packaging that safeguarded the precious contents. No leaks or spills in sight – a testament to the brand's commitment to quality. Opening the jar, I was greeted by a soothing aroma that hinted at the natural ingredients within. Applying the balm to my dog's paws was a breeze, and the results were nothing short of magical. Not only did it effectively moisturize and protect his delicate paw pads, but it also provided a layer of defense against harsh weather conditions and rough terrain during our outdoor adventures. Thanks to this incredible product, my furry friend now prances around with newfound comfort and confidence, no longer hindered by dry or cracked paw pads. I can't recommend this dog paw balm enough – it's truly a game-changer for any pet parent seeking the best care for their four-legged family members. Thank you, petslovescruffs.com, for creating a must-have solution that has improved our quality of life.
K Kirsten Newman
341 days ago

Exemplary Customer Care: A Tale of Exceptional Service

Embarking on my online shopping journey with petslovescruffs.com was a delightful experience, albeit with a minor hiccup that transformed into a testament to their unparalleled customer service excellence. Upon receiving my order, I encountered a shattered dog bowl, a sight that initially dampened my excitement. However, the prompt action taken by PLS in response to my concern quickly turned my disappointment into admiration. With a swift and sincere response, they not only acknowledged the issue but also rectified it promptly without any arduous process or unnecessary delays. The replacement process was not only efficient but also carried out with the utmost care and urgency. Within a mere two days, the new dog bowl arrived at my doorstep, showcasing their commitment to customer satisfaction and their dedication to ensuring a seamless shopping experience. In a world where exceptional customer service is a rare gem, petslovescruffs.com shines brightly as a beacon of excellence. Their swift resolution of my concern not only left me impressed but also instilled a sense of trust and loyalty towards the brand. I extend my heartfelt gratitude to the team at PLS for their unwavering dedication to their customers, exemplifying true customer care and setting a remarkable standard in the realm of online shopping. Thank you for turning a mishap into a memorable experience filled with appreciation and admiration.
E Elizabeth White
409 days ago

From Restless to Restful: A Furry Friend’s Joy in His New Sleep Sanctuary

As a devoted pet owner, I always strive to provide the utmost comfort for my beloved furball. When I stumbled upon petslovescruffs.com and read about their soft dog bed, I was cautiously optimistic. However, the website's accurate description of the product put all my doubts to rest. The ordering process was a breeze, and the constant updates on the delivery progress gave me peace of mind. When the package finally arrived, I wasted no time in unpacking it. To my delight, my energetic 4-year-old cocker spaniel immediately gravitated towards his new haven. The soft dog bed exceeded my expectations in terms of quality and durability. Knowing that it's washable adds an extra layer of convenience. Witnessing my furry companion snuggled up in his new favorite spot brings me immeasurable joy. Thank you, petslovescruffs.com, for not only delivering a top-notch product but also for making a difference in my pet's daily comfort and happiness.
A Athoms
488 days ago

Exceptional Quality and Happy Pups Galore!

Let me start by saying that my recent experience with petslovescruffs.com has truly been exceptional. Placing an order right before Christmas had me a bit worried about delivery time, but to my surprise, the package arrived promptly, making it in time for the holiday festivities. The highlight of my purchase was the water bowl. Previously, I had a metal bowl for my dogs, but it was a constant struggle to keep it clean, not to mention that my furry friends didn't seem to enjoy using it. However, the water bowl from petslovescruffs.com is a game-changer! The quality is top-notch, and the size is perfect for my dogs. Since switching to this bowl, my dogs are happy, hydrated, and I no longer have to spend hours cleaning up after them. And let's not forget about the fleece blanket! It is of superior quality, and my dogs absolutely love it. Their enthusiastic approval of the blanket speaks volumes about its comfort and durability. Thank you, petslovescruffs.com, for providing products of such exceptional quality that have brought so much joy and convenience to me and my beloved pets. I couldn't be happier with my purchase!
K kayi
652 days ago

Above and Beyond: Turning a Problem into a Delightful Experience

When I encountered an issue with my order on petslovescruffs.com, I never expected such exceptional customer service. With a simple phone call, the staff not only listened attentively but also asked insightful questions to understand the situation better. Their proactive approach in requesting a return of the goods instilled confidence in me. To my surprise, a replacement was swiftly sent out without any hassle or unnecessary back-and-forth. The efficiency and professionalism displayed by the team at petslovescruffs.com truly set them apart. This experience not only solved my problem promptly but also left me impressed beyond measure. Thank you for going above and beyond to ensure customer satisfaction. Kudos to the team for a job well done! I wholeheartedly award petslovescruffs.com with 5 stars and more for their outstanding service.
G gwendolyn barry
960 days ago

Transforming Disappointment into Delight: A Heartfelt Review of PetsLoveScruffs

As a pet parent, I was eagerly anticipating the arrival of the carrier from PetsLoveScruffs. Upon unboxing, I was immediately struck by its lovely appearance, which perfectly matched my expectations. However, during the first use with my dachshund, a minor hiccup arose – the metal tag was swiftly removed by my playful pup. Despite this setback, what truly caught my attention was the carrier's size, slightly smaller than envisioned. Another concern surfaced as my furry friend appeared to tip forward in the carrier, making it a bit challenging to transport comfortably. Despite these initial challenges, I believe in turning disappointments into opportunities. I'm determined to enhance the carrier's design by reinforcing the straps and adding additional support underneath to ensure both my pet's safety and our convenience. Though I must admit to feeling a tinge of disappointment initially, I see this as a chance to customize and improve the carrier to better suit our needs. PetsLoveScruffs' carrier may not have met my expectations straight out of the box, but I'm confident that with a little extra effort, it will soon become the perfect travel accessory for my beloved dachshund. Thank you for igniting my creativity and determination to provide the best for my furry companion!
M Mr Winter
1082 days ago

Unwavering Customer Service and Improvement Potential: A Heartfelt Review

Aiming to provide a balanced perspective on my experience with petslovescruffs.com, I initially hesitated to leave a 5-star rating due to a minor setback. While the product claimed to be "battle ready," my energetic 10-month-old sheepdog managed to put a sizable hole in it within just an hour of use. It became apparent that the item was not suitable for puppies prone to chewing or playful destruction of their bedding. However, what truly sets this company apart is their customer service. Upon reaching out to express my concern, they promptly responded and went above and beyond by sending a replacement product. Despite the wait for my dog to use it, their dedication to ensuring customer satisfaction shines through. While there may be room for improvement in the durability of their items, the commitment to rectifying issues and providing exceptional service is commendable. I appreciate the responsiveness and care shown by petslovescruffs.com, turning a potential disappointment into a positive customer experience.
A AutoDUB Crafter Conversion
1093 days ago

Unmatched Care and Quality Service Found at PetsLoveScruffs

When I recently encountered an issue with a product from PetsLoveScruffs, I was initially frustrated as I couldn't send it back without a return number. Despite sending emails and not receiving a response, I was impressed by the quick assistance I ultimately received once I called their customer service line. The representative I spoke with was not only attentive but also empathetic to my situation. They efficiently provided me with the necessary return number and guided me through the process step by step, ensuring a hassle-free experience. The ease with which my concern was addressed left me feeling valued as a customer. While I understand the challenges of managing a busy customer service line, I would recommend implementing an automated system for issuing return numbers to enhance efficiency and customer satisfaction further. Nonetheless, the outstanding service I ultimately received showcases the true dedication of PetsLoveScruffs to their customers. Thank you, PetsLoveScruffs, for your unmatched care and quality service - you have certainly won me over as a loyal customer!
F Fiona
1286 days ago

Upgrade Complete: Lightweight Greyhound Finds Bliss on Customized Pet Bed Setup

Ever since I stumbled upon petslovescruffs.com, I knew I had found a gem. Their seamless delivery of the largest dog bed I had ever seen left me impressed. The well-packaged and stylish bed exuded quality craftsmanship. However, as a proud owner of a petite greyhound, I faced a minor setback with the memory foam mattress being too solid for my fur baby's delicate frame. Despite my initial frustration, I refused to give up. Determined to provide the ultimate comfort for my precious pet, I ingeniously crafted a customized solution. By adding a flat memory foam mat beneath the bed, I transformed the once unwieldy structure into a cozy haven tailor-made for my canine companion. Now, as my greyhound snuggles into his personalized oasis, I am reminded of the power of dedication and creativity in problem-solving. While the bed may have been designed for heavier dogs, with a touch of innovation and a dash of love, it has become the perfect sanctuary for my beloved lightweight greyhound. Thank you, petslovescruffs.com, for sparking this journey of improvement and customization. Your product may have initially missed the mark for my dog's needs, but with a little ingenuity, it has become a cherished fixture in our home.
B Bex
1309 days ago

Comfort and Style: A Testimonial for PetSlovesScruffs Beds

After purchasing a bed from petslovescruffs.com for my beloved brindle, I must say, "Beds are beautiful." The design and aesthetic appeal of the bed truly caught my eye, adding a touch of elegance to my pet's space. While I had hoped for a bit more sturdiness, especially in the base for better joint support, I was slightly disappointed to find some bits shedding off the bed, leaving my furry friend with specks of grey for about a week. Despite these minor setbacks, the most important thing is that my pet absolutely adores his new bed. His comfort and happiness are paramount, and seeing him snuggle up and doze off peacefully on his stylish new sleeping spot warms my heart. Thank you, PetSlovesScruffs, for providing a bed that not only adds charm to our home but also brings joy to my four-legged companion.

Introduction

PetsLoveScruffs.com is an online retailer that specializes in providing high-quality pet supplies and accessories to pet owners around the world. With a wide range of products for dogs and cats, this website aims to meet the needs of every pet owner, whether they are looking for a new bed, a stylish collar, or premium food.

Pros and Cons

  • Pros:
    • Extensive product selection for dogs and cats
    • High-quality and durable pet supplies
    • Competitive pricing
    • User-friendly website with easy navigation
    • Responsive and knowledgeable customer service
    • Generous return and exchange policy
    • Frequent promotions and discounts
    • Positive reputation and excellent customer reviews
    • Various payment options available
    • Engaged community involvement
    • Fast and reliable shipping
  • Cons:
    • No loyalty program currently offered
    • Shipping costs may vary depending on location

User Experience

When visiting PetsLoveScruffs.com, users will find a visually appealing and user-friendly website that makes it easy to browse and find the desired products. The search functionality is efficient, and the site is well-organized into different categories, ensuring a seamless user experience. The product pages provide detailed descriptions, multiple images, and customer reviews, allowing users to make informed purchasing decisions.

Pricing and Value for Money

PetsLoveScruffs.com offers competitive pricing on all its products, providing excellent value for money. While some premium brands may have higher price points, the website also offers more affordable options without compromising on quality. Regular promotions and discounts further enhance the value customers receive, making pet supplies more affordable and accessible.

Customer Service

The customer service team at PetsLoveScruffs.com is highly responsive and knowledgeable, ensuring that all customer inquiries and concerns are promptly addressed. Whether customers need assistance with product recommendations or have questions about their orders, the team's professionalism and expertise contribute to a positive customer experience.

Product Quality and Selection

PetsLoveScruffs.com takes pride in offering high-quality pet supplies and accessories. The website sources products from reputable brands known for their durability, functionality, and pet-friendly designs. With a wide selection of products for dogs and cats, including beds, toys, grooming essentials, and more, pet owners can easily find everything they need to keep their furry friends happy and healthy.

Website Usability

The website's user-friendly interface, clear navigation, and efficient search functionality contribute to its overall usability. Whether users are browsing from a desktop or a mobile device, the website adapts smoothly for optimal viewing. The intuitive layout ensures that visitors can easily explore different product categories, add items to their cart, and proceed to checkout without any hassle.

Returns and Exchanges

PetsLoveScruffs.com has a generous returns and exchanges policy, allowing customers to make returns or request exchanges within a specified time frame. The website provides clear instructions on how to initiate a return or exchange, ensuring a smooth and hassle-free process. This commitment to customer satisfaction enhances the overall shopping experience.

Promotions and Discounts

PetsLoveScruffs.com regularly offers promotions and discounts, making its products even more affordable. Customers can take advantage of these offers to save money on their pet supply purchases. The website's promotions are well-publicized, allowing customers to easily access and apply the provided discounts during the checkout process.

Reputation

PetsLoveScruffs.com has established a positive reputation in the pet supply industry. With years of experience and a commitment to providing high-quality products and excellent customer service, the website has gained the trust and loyalty of many pet owners. Positive customer reviews and testimonials further attest to the website's commitment to customer satisfaction.

Payment Options

PetsLoveScruffs.com offers various payment options to cater to customers' preferences and convenience. Customers can securely complete their purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website also accepts payment through PayPal, a popular and trusted online payment platform.

Loyalty Programs

Currently, PetsLoveScruffs.com does not offer a loyalty program. While this may be a drawback for some customers who appreciate loyalty rewards, the website compensates for this by providing competitive pricing, regular promotions, and excellent customer service.

Customer Reviews

PetsLoveScruffs.com has received overwhelmingly positive customer reviews. Satisfied customers frequently praise the website for its extensive product selection, high product quality, fast shipping, and responsive customer service. These positive reviews reflect the consistent delivery of reliable and excellent pet supplies to pet owners.

Community Involvement

PetsLoveScruffs.com actively engages with the pet owner community by hosting events, sponsoring rescue organizations, and promoting responsible pet ownership. Their involvement showcases their dedication to not only providing pet supplies but also making a positive impact on the well-being of pets and their owners.

Shipping and Costs

PetsLoveScruffs.com ensures fast and reliable shipping. The website offers various shipping options, including standard and expedited delivery, to accommodate customers' needs. While shipping costs may vary depending on the destination and the weight of the order, the website strives to provide reasonable and transparent shipping fees.