Petsupermarket User Reviews

Introduction

PetSupermarket is an online retailer that offers pet supplies for cats, dogs, small animals, reptiles, and fish. The site aims to provide all pet-related needs in one place, with low prices and high-quality products. Founded in 1973 in Florida, the company has grown to over 200 locations in the US, making it a popular choice for pet owners.

Pros and Cons

Pros:

• Large selection of products
• Competitive prices
• Fast shipping and free shipping on orders over $49
• Auto-ship option for recurring orders
• Availability of prescription pet medication

Cons:

• No international shipping
• No free returns
• Limited live animal selection

User Experience

The PetSupermarket site is user-friendly, with a simple layout and easy navigation. The search bar makes it easy to find specific products or brands, and the site is well-organized with clear categories. The site also offers a loyalty program for frequent shoppers, where customers can earn points towards future purchases.

Pricing and Value for Money

PetSupermarket offers competitive prices for pet supplies, with frequent sales and discounts. The site also offers a price match guarantee, where they will match any competitor's advertised price on the same product.

Alternatives

Some alternative online pet retailers include Chewy, Petco, and Amazon. Chewy offers a wider selection of products and faster shipping, but Petco and PetSmart offer in-store shopping and grooming services.

Customer Service

PetSupermarket offers customer support by phone, email, or live chat. The site also has an FAQ section for common questions and concerns.

Product Quality and Selection

PetSupermarket offers a wide selection of pet products, including food, toys, grooming supplies, and medication. The site also offers prescription pet medication, making it a convenient option for pet owners with medical needs for their pets.

Website Usability

The PetSupermarket site is easy to use, with a clear layout and easy-to-navigate categories. The site also offers a search bar for quick product searches.

Returns and Exchanges

PetSupermarket offers a 30-day return policy for most products, with some exceptions for live animals and prescription medication. The site does not offer free returns, so customers are responsible for return shipping costs.

Promotions and Discounts

PetSupermarket offers frequent promotions and discounts on pet supplies. The site also offers a loyalty program where customers can earn points towards future purchases.

Reputation

PetSupermarket has a good reputation among pet owners for providing high-quality pet supplies and good customer service. The company has been in business for over 45 years and has a strong presence in the US.

Payment Options

PetSupermarket accepts most major credit cards, PayPal, and Apple Pay for online payments.

Loyalty Programs

PetSupermarket offers a loyalty program called PetPerks, where customers can earn points towards future purchases. Points can be earned by making purchases, leaving product reviews, and referring friends to the site.

Customer Reviews

PetSupermarket has mostly positive reviews from customers, with many praising the site for its wide selection, low prices, and good customer service. Some negative reviews mention limited live animal selection and slow shipping times.

Community Involvement

PetSupermarket is involved in community outreach programs, such as adoption events and supporting local animal shelters.

Shipping and Costs

PetSupermarket offers fast shipping, with free shipping on orders over $49. The site also offers auto-ship for recurring orders, which can save customers time and money. However, the site does not offer international shipping.