Users Voice for Petvalu

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Petvalu
Petvalu Overall rating
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User Interface

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Review article published on: 28 Feb 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 4.1 5 5 3.3 4.1
Feb 2023 5 5 1.8 1.3 5 5
Mar 2023 5 5 5 1.2 5 5
Line Chart for Rating of peer stores

Detailed Petvalu Review by

Introduction is an online pet store that offers a wide range of pet products, including food, toys, treats, and accessories. The site was founded in 1976 and has since been serving pet owners across the country.

Pros and Cons

  • Wide range of products
  • Competitive prices
  • Free shipping on orders over $49
  • Great customer service
  • Limited international shipping options
  • Website design could be improved

User Experience

The site is easy to navigate and has a user-friendly interface. The search function is also effective in helping users find the products they need quickly.

Pricing and Value for Money offers competitive prices, and their free shipping policy on orders over $49 adds value for money. They also offer regular promotions and discounts, making it easy for pet owners to get the products they need at a lower price.


Alternative online pet stores include Chewy, Petco, and Petsmart.

Customer Service has excellent customer service, with a dedicated support team that is available by phone or email. They also have an online chat feature that allows customers to get immediate assistance.

Product Quality and Selection offers a wide selection of high-quality pet products from trusted brands. They also have a variety of specialty items and hard-to-find products.

Website Usability

The site is easy to use, but the design could be improved to make it more visually appealing.

Returns and Exchanges has a hassle-free return policy, and customers can return items within 60 days of purchase for a full refund or exchange.

Promotions and Discounts

The site offers regular promotions and discounts, including sitewide sales, free gifts, and percentage discounts on select products.

Reputation has a solid reputation and is known for providing high-quality pet products and excellent customer service.

Payment Options

The site accepts all major credit cards, as well as PayPal and Apple Pay.

Loyalty Programs has a loyalty program that rewards customers with points for every purchase made. These points can be redeemed for discounts on future purchases.

Customer Reviews

The site has a large number of positive customer reviews, with customers praising the site for its wide selection of products and excellent customer service.

Community Involvement is committed to giving back to the community and regularly conducts fundraising campaigns for animal shelters and rescue organizations.

Shipping and Costs offers free shipping on orders over $49 within the United States. International shipping options are limited, and shipping costs vary depending on the destination.