Pfchangs Reviews

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497 Votes

20 Reviews

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35% users rated Terrible
15% users rated Poor
0% users rated Average
5% users rated Very Good
45% users rated Excellent
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J John Brown
45 days ago

Chip: The Heart and Soul of PF Chang’s in Plano

Embarking on a culinary journey at PF Chang's in Plano was made unforgettable, all thanks to the exceptional service from none other than Chip. Amidst a bustling restaurant, Chip's dedication to ensuring each guest received impeccable service shone through effortlessly. Having been in the industry myself, I can truly appreciate the level of skill and passion he exhibited. Chip's professionalism and warm demeanor elevated our dining experience to new heights, prompting us to express our admiration to his manager. His seasoned expertise and genuine care for every patron truly set him apart. Thank you, Chip, for infusing our evening with charm and top-notch service that left a lasting impression.
L Lina Fall
47 days ago

Turning Disappointment into Opportunity: A Review of My Experience at PF Chang’s

I recently had a disappointing experience at PF Chang's, but it's what happened next that truly impressed me. Upon arriving at the restaurant, my party and I were greeted by a front desk hostess who informed us of a 1 hour and 30-minute wait. However, after doing some quick online research, we discovered that there were available reservations for the same time slot we had requested. It was disappointing to think that we were either misinformed or deliberately misled. What made the situation even more unpleasant was the hostess's demeanor. She seemed overwhelmed and exhibited a bad attitude, which only exacerbated the issue. Thankfully, we were able to secure a reservation online and ultimately enjoyed our dining experience at PF Chang's. However, the initial encounter left a bitter taste. Despite this, I must commend PF Chang's for how they handled the situation. I reached out to their management to share my experience, and I was pleasantly surprised by their swift and empathetic response. They acknowledged the issue, apologized for the inconvenience, and assured me that they would address the matter with their staff. It's moments like these that truly define a company's dedication to customer satisfaction. PF Chang's turned my disappointment into an opportunity to showcase their commitment to excellence. In the future, I am optimistic that PF Chang's will ensure that all guests are treated with respect and receive accurate information from their staff. This experience has shown me that they are willing to listen, learn, and make things right.
M Melissa Gopaul
50 days ago

The PF Chang in Ft Lauderdale was…

My review for pfchangs.com The PF Chang in Ft Lauderdale was excellent. The food was on point and the server and staff there was very nice. I will recommend this place to everyone.
D Dexter Connors
73 days ago

RISE ABOVE – A CUSTOMER’S GRATITUDE

When I think of exceptional customer service, Kay from pfchangs.com's restaurant in Dunwoody, GA, immediately comes to mind. During a recent visit to the Perimeter Mall location, I found myself in an awkward and distressing situation. However, Kay's warm and accommodating demeanor truly stood out. Kay went above and beyond to show genuine care and concern for my well-being. Her professionalism and efficiency in handling the issue swiftly reassured me and turned a potentially negative experience into a positive one. Her empathy and attention to detail made me feel valued as a customer, leaving a lasting impact on me. In a world where customer service can often feel transactional, encountering someone like Kay was a breath of fresh air. Her kindness and dedication embody the essence of going the extra mile to ensure customer satisfaction. I cannot thank Kay and the team enough for their exceptional service that truly made a difference. Thank you, pfchangs.com, for having such remarkable individuals like Kay on your team.
K Kevin K
80 days ago

A Reservation Gone Awry

Sharing my experience with Pfchangs.com: I had made a reservation through their website and received a confirmation the night before. Excited for a special evening, we arrived on time, only to be informed that the restaurant was overbooked and running 35 minutes behind schedule. The disappointment was palpable, and the inconvenience of the situation was hard to overlook. The lack of regard for our time felt unacceptable. This experience left a bitter taste, and regrettably, it has tarnished my perception of the establishment. The assurance of a reservation should signify respect for the customer's time and commitment. Unfortunately, the reality fell short of expectations, leading to a decision to not revisit this location in the future. Disappointing encounters like these can have a lasting impact, and as a customer, feeling valued and appreciated is paramount.
C Cindy Weyland
91 days ago

Exquisite Dining Experience: Fresh, Hot, and Friendly Service!

Indulging in a meal at pfchangs.com was an absolute delight! The food was beyond words - each bite bursting with freshness and flavor. The dishes arrived piping hot, enhancing the entire dining experience. What truly stood out was the impeccable service - not only was it fast, but it was delivered with such warmth and friendliness that made us feel truly welcomed. I wholeheartedly recommend this restaurant to anyone looking for a memorable dining experience. From the quality of the food to the exceptional service, pfchangs.com has truly nailed the art of providing an unforgettable culinary journey. A must-visit for all food enthusiasts!
D Daniel Paquin
98 days ago

Recovery and Gratitude

Reflecting on my recent experience with pfchangs.com, I must admit that it was not the festive Christmas I had envisioned. After consuming a seemingly harmless order of shrimp fried rice at LAX, I found myself battling food poisoning. The following ten hours were a whirlwind of discomfort, but it was the next twelve hours that truly put me through the wringer. Christmas Day, a time typically filled with joy and celebration, became a day of recovery and solitude. Despite the unfortunate turn of events, I am grateful for the swift reminder of the importance of health and well-being. This experience served as a wake-up call, prompting me to be more mindful of the food choices I make and the vendors I trust. While the memories of that fateful meal may linger, they are surpassed by the valuable lesson learned. In the face of adversity, there is always an opportunity for growth. I choose to embrace this setback as a stepping stone towards a healthier and more conscientious lifestyle. So, thank you, pfchangs.com, for being a part of my journey towards better choices and brighter days ahead.
A Angela
101 days ago

An Authentic Culinary Misadventure!

Embarking on a dining experience often promises an escapade into a realm of flavors and ambiance carefully curated to delight the senses. However, my recent visit to pfchangs.com painted a contrasting picture. The atmosphere, reminiscent of a bustling department store, failed to encapsulate the essence of an Asian eatery, with mismatched tunes adding discord to the dining experience. As the plates made their way to the table, the lack of attention to food presentation mirrored the disappointment that followed upon tasting. The dishes, marred by an excess of salt and an unfortunate case of overcooking, left much to be desired. Surprisingly, the rice took center stage, overshadowing what should have been a harmonious ensemble of flavors. Regrettably, two dishes failed to meet expectations and were promptly returned. Despite the culinary letdown, the shining beacon amidst this misadventure was the impeccable service provided by the waiter. Their patience and understanding served as a silver lining to an otherwise lackluster meal. For those seeking a culinary escapade in White Plains, NY, it may be best to steer clear of this establishment. Opting for a dining destination with a more immersive and gratifying experience, albeit within the same price range, would likely prove more rewarding. The decline in food quality at pfchangs.com hints at a shift that does not bode well for the future.
S Sonya Comes
121 days ago

An Unforgettable Dining Experience at PF Chang’s in Raleigh

My recent visit to pfchangs.com left me simply amazed by the outstanding service and delectable cuisine on offer. A group of friends and I decided to catch the Hurricanes game and grabbed dinner at PF Chang's in Raleigh beforehand. Opting to sit at the bar for a more interactive experience, we were pleasantly surprised by the attentiveness and expertise of the servers, Rusty and Josh. Their friendly demeanor and profound knowledge of the drink menu truly enhanced our evening. As we indulged in our meals, we couldn't help but marvel at the delightful flavors and impeccable presentation that each dish offered. The ambiance added another layer of enjoyment to our dining escapade, making it a truly memorable night out. Being frequent patrons of this establishment, we can confidently attest to the consistent excellence in service and food quality that PF Chang's offers, time and time again. Without a doubt, our experience at PF Chang's in Raleigh warrants a resounding 5-star rating. Thank you for always exceeding our expectations and providing us with unforgettable dining experiences. We'll definitely be returning for more culinary delights!
F farida wyllie
122 days ago

Memorable Birthday Celebration for my Husband at PF Chang’s

Celebrating my husband's birthday at PF Chang's was a mixed experience that left a lasting impression. A party of four, we tasted a variety of dishes. While the spring rolls lacked the expected flavour, the chicken wings and dynamite chicken were pleasant surprises that delighted our taste buds. The main courses, although decent, did not quite live up to our expectations. The service provided by the waitstaff was acceptable, neither exceptional nor disappointing. Despite a bill totaling £150 for the entire meal, inclusive of soft drinks, the overall dining experience did not wholly justify the expenditure. In reflection, while the visit to PF Chang's fell short of being extraordinary, it did offer moments of culinary enjoyment. Although I may not wholeheartedly recommend this establishment, I acknowledge that individual preferences vary. For us, it was an evening that lacked the special touch we had hoped for.
C Chip Bell
139 days ago

A Culinary Misstep Turned Creative Disaster: A Review of pfchangs.com

Embarking on an adventurous journey through pfchangs.com's menu, I found myself immersed in a series of culinary experiments that left me bewildered and disappointed. With high hopes, I sampled not one but three different meals, each unveiling its unique blend of flavors and textures. However, to my dismay, the outcome was far from delightful. The first two dishes, regrettably, failed to meet my expectations, pushing me to struggle through their lackluster profiles. Despite my best efforts, the flavors fell flat, leaving a taste of dissatisfaction lingering in my mouth. It was the third meal that truly tested my resolve. After merely two bites, I made the difficult decision to bid farewell to the dish as I ceremoniously fed it to the roaring disposal. The clattering sound of the disposal echoed my feelings of disappointment, but it also sparked a moment of reflection. As I watched the remnants of my failed culinary endeavor disappear into the abyss, I couldn't help but feel a pang of guilt for subjecting my appliance to such culinary abuse. In the end, my experience with pfchangs.com was a rollercoaster of emotions, ranging from anticipation to regret. While my taste buds may not have found solace in their offerings, the journey itself was a testament to the unpredictable nature of culinary exploration. Despite the outcome, I can't deny the creativity sparked by this misstep, turning a culinary disaster into a memorable experience that will forever be etched in my memory.
A Anna L. Ruff
147 days ago

Exceptional Service Elevated Our Dining Experience!

After visiting pfchangs.com, I cannot help but rave about our recent dinner at P F Chang's in Lynnwood, WA. Our evening was transformed by the exceptional service provided by Dylan, our waiter. His attentiveness and deep understanding of the menu truly enhanced our dining experience. Dylan's personalized recommendations and willingness to cater to our preferences added an extra layer of enjoyment to our meal. The only reason I am giving a four-star rating instead of five is that I prefer my rice to be served hotter. Despite the minor rice temperature preference, Dylan's impeccable service will be the reason we return to P F Chang's. We look forward to requesting Dylan as our server again and enjoying another memorable dining experience.
C customer Eman
178 days ago

Exceptional Service and Unforgettable Dining Experience at P. F. Chang’s Corniche, Kuwait

I can't help but share my exceptional dining experience at P. F. Chang's in the picturesque corniche area of Kuwait. As soon as we walked in, we were welcomed with warmth by the reception staff, with special mentions to Laxmi, the gracious host, Katrina, the efficient manager, and Srijana, our attentive server. Their professionalism and unwavering eye contact immediately set the tone for a delightful evening. What truly stood out was the way our server, Srijana, patiently took the time to explain each dish, helping us make informed choices that perfectly suited our tastes. It was evident that the staff took genuine pride in ensuring that every guest had a memorable dining experience. A special mention to Katrina, whose considerate nature was reflected in her eagerness to seek our feedback. It was clear that she genuinely valued our input, a testament to the personalized care and attention to detail that P. F. Chang's consistently delivers. This wasn't my first visit, and it certainly won't be my last. The impeccable service, delectable cuisine, and inviting ambiance have firmly established P. F. Chang's as a must-visit dining destination. I can't wait to recommend this gem to all my friends, knowing that they too will be treated to an unforgettable dining experience.
S Sharon Lawrence
180 days ago

An Unforgettable Dining Experience at P. F. Chang’s

Indulging in a delightful culinary journey at P. F. Chang's was nothing short of spectacular. Last evening, we found ourselves savoring every bite of the Mongolian Beef and Kung Pao Shrimp – a symphony of flavors that left our taste buds dancing in delight. Our dining experience was elevated by the exceptional service provided by Evin, our attentive and knowledgeable waiter. His dedication to ensuring our meal was nothing short of perfection truly added to the overall ambiance of the evening. Every aspect of our visit, from the impeccable dishes to the outstanding service, exceeded our expectations. It's safe to say that P. F. Chang's has not only won us over but has also secured a spot in our list of favorite dining destinations. We eagerly anticipate our next visit to indulge in more of their delectable offerings.
M Maaz Arif
180 days ago

Turning Disappointment into Delight: A Genuine Experience with PF Changs

After reading the mentioned review, I was initially hesitant to place an order with PF Changs for a family dinner. However, my experience turned out to be the complete opposite. From the first bite to the last, I was delighted by the flavors and freshness of the dishes. The chicken was perfectly cooked, the shrimp tender, and the rice fluffy and flavorful. Not only was the food exceptional, but the attention to detail in the packaging and presentation truly impressed me. Each dish was carefully packed, and the sweet-spicy chili sauce was generously provided, enhancing the overall dining experience. Despite the initial apprehension caused by the previous review, I can confidently say that my takeout experience with PF Changs exceeded my expectations. The quality of the food, combined with prompt and friendly service, has earned them a loyal customer in me. I highly recommend giving them a try for a delicious and reliable dining experience.

Introduction:

PfChangs.com is the official website of PF Chang's China Bistro, a popular American casual-dining restaurant chain that specializes in Asian cuisine. With over 300 locations worldwide, PF Chang's is known for its vibrant flavors, quality ingredients, and unique fusion of Asian-inspired dishes. The website serves as a convenient platform for customers to explore the menu, place online orders, and stay updated with the latest promotions and offerings.

Pros and Cons:

Pros: - An extensive menu with a plethora of delicious Chinese, Thai, and Asian fusion dishes. - Online ordering facility for added convenience. - Regular promotions and discounts for cost-saving opportunities. - Detailed nutritional information available for health-conscious diners. - Easy-to-navigate website with user-friendly interface. Cons: - Limited delivery coverage in certain areas. - No live chat support for immediate assistance. - Occasional delays in order processing and delivery.

User Experience:

With its visually appealing design and intuitive navigation, pfchangs.com offers a seamless user experience. The website provides clear categories and filters to help users easily find their desired dishes. A responsive layout ensures optimal usability on various devices, enhancing convenience for customers on the go. Online ordering is straightforward, enabling users to customize their meals and select convenient pickup or delivery options, maximizing user satisfaction.

Pricing and Value for Money:

While PF Chang's offers a premium dining experience, their pricing reflects the quality of ingredients and flavors offered. The menu features a range of price points, catering to different budgets. Customers can indulge in delectable dishes without breaking the bank. Regular promotions, discounts, and lunch specials further enhance the value for money, allowing patrons to enjoy great cuisine at affordable prices.

Customer Service:

PF Chang's takes customer service seriously, aiming to provide prompt and friendly assistance to its patrons. While the website lacks a live chat support option, customers can reach out to the company via phone or email for inquiries and feedback. PF Chang's customer service team strives to address concerns in a timely manner, ensuring a satisfactory resolution for all customers.

Product Quality and Selection:

With PF Chang's commitment to culinary excellence, customers can expect high-quality dishes made from fresh ingredients. The menu boasts a wide selection of dishes, including signature classics, gluten-free options, vegetarian choices, and chef's specials. The fusion of Asian flavors and the authentic taste of regional cuisines ensure an unforgettable dining experience.

Website Usability:

Pfchangs.com offers a user-friendly interface, making it easy for visitors to navigate and explore the website. The menu is well-organized into sections, allowing users to browse various categories effortlessly. Each dish has a dedicated page with a detailed description, ingredients, and nutritional information. Additionally, the website features an intuitive search function, enabling users to find specific items quickly.

Returns and Exchanges:

PF Chang's maintains a customer-centric approach when it comes to returns or exchanges. In case of an issue with an order, customers are advised to contact the customer service team for assistance. Though specific policies may vary depending on the circumstances, PF Chang's works diligently to resolve any concerns and ensure customer satisfaction.

Promotions and Discounts:

PF Chang's frequently offers promotions and discounts to provide added value to its customers. Specials like Happy Hour, lunch deals, and seasonal promotions make dining at PF Chang's more affordable. The website highlights these offers prominently, ensuring customers can take advantage of the latest deals and enjoy their favorite dishes without breaking the bank.

Reputation:

With a long-standing reputation for delivering exceptional Asian-inspired cuisine, PF Chang's has earned the trust of its customers. The restaurant chain's commitment to quality, great service, and innovation has garnered a loyal following over the years. PF Chang's is frequently recognized for its delicious food, earning accolades in the industry and positive reviews from diners worldwide.

Payment Options:

Pfchangs.com accepts a variety of secure payment options, including major credit cards like Visa, MasterCard, American Express, and Discover. Additionally, customers have the option to pay using online wallets and can earn rewards or loyalty points through affiliated programs.

Loyalty Programs:

PF Chang's offers a loyalty program called "Rewards," allowing customers to earn points for every dollar spent. Accumulated points can be redeemed for exclusive rewards such as complimentary dishes, discounts, and priority seating. This program enhances the overall dining experience and encourages customers to continue patronizing PF Chang's.

Customer Reviews:

Customer reviews play an essential role in showcasing the quality and value offered by PF Chang's. Positive reviews frequently highlight the restaurant's flavorful dishes, friendly staff, and inviting ambiance. Negative reviews, though infrequent, mainly focus on minor service issues or occasional inconsistencies in food quality. However, PF Chang's actively addresses customer feedback, demonstrating their commitment to continually improving their offerings.

Community Involvement:

In addition to offering an exceptional dining experience, PF Chang's engages in various community involvement initiatives. The restaurant chain actively supports local charities, participates in fundraisers, and promotes sustainability through responsible sourcing and waste reduction practices. This community involvement showcases PF Chang's dedication to making a positive impact beyond just providing good food.

Shipping and Costs:

While PF Chang's primarily focuses on in-restaurant dining, the website offers delivery services in select areas as an added convenience. Delivery charges may apply based on the location and order value. The costs are reasonable, considering the quality of ingredients, preparation, and packaging. Pickup options are also available for customers who prefer to collect their orders from the nearest PF Chang's location. To conclude, pfchangs.com serves as an excellent platform for customers to explore PF Chang's offerings, conveniently place orders, and stay updated with promotions. With its commitment to culinary excellence, exceptional customer service, and community involvement, PF Chang's continues to be a trusted choice for Asian cuisine enthusiasts.