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Pharmaca.com is an online health and wellness retailer that offers a wide selection of natural and organic products, including vitamins and supplements, skincare, beauty, and homeopathic remedies. The website was launched in 2000 and has since then become a popular destination for those looking for natural and sustainable health and beauty products.
Pros and Cons:
Pros:
- Wide selection of organic and natural health and beauty products
- Offers free shipping on orders over $45
- Loyalty program for regular customers
- Has physical stores in addition to the online store
Cons:
- Can be more expensive than other online retailers
- Limited selection of conventional products
User Experience:
Pharmaca.com is easy to use and navigate, with a clean and simple layout that makes it easy to find what you're looking for. The search function is efficient, and products are well-categorized, making it easy to browse through the selection.
Pricing and Value for Money:
Pharmaca.com offers a wide range of products, including high-end and luxury brands. As a result, prices can be slightly higher compared to other online retailers. However, the website offers various promotions and discounts, including free shipping on orders above $45, which can help offset the cost.
Alternatives:
Some popular alternatives to Pharmaca.com include The Vitamin Shoppe, iHerb, and LuckyVitamin.
Customer Service:
Pharmaca.com offers excellent customer service, with a dedicated team available via email, phone, and live chat. The team is knowledgeable and helpful, and willing to provide advice and guidance on the products available.
Product Quality and Selection:
Pharmaca.com offers a wide range of high-quality products, including natural and organic options. The selection includes vitamins and supplements, skincare, beauty, and homeopathic remedies, among others. The products are sourced from reputable brands, ensuring quality and authenticity.
Website Usability:
Pharmaca.com's website is easy to use and navigate, with a user-friendly interface that is both clickable and easy to browse. The search feature is powerful and helps the user locate what they are looking for within seconds.
Returns and Exchanges:
Pharmaca.com has a 30-day return policy for all products purchased through their website. Products should be returned in their original condition, and customers are responsible for return shipping fees. Exchanges can be made by contacting customer service and requesting a return authorization.
Promotions and Discounts:
Pharmaca.com offers various promotions and discounts on different products, including free shipping on orders above $45. The website also offers a referral program, where customers can earn discounts by referring a friend to the website.
Reputation:
Pharmaca.com has a positive reputation for its commitment to natural and organic products, high-quality products, and exceptional customer service. The retailer is well-regarded in the natural health and wellness community.
Payment Options:
Pharmaca.com accepts various payment options, including major credit cards, PayPal, Apple Pay, and Google Wallet, among others.
Loyalty Programs:
Pharmaca.com offers a loyalty program where customers can earn points on their purchases, which can be redeemed for discounts and other rewards. The program also offers a referral program, where customers can earn discounts by referring a friend to the website.
Customer Reviews:
Pharmaca.com has many positive reviews on various review websites, including Trustpilot, with customers praising the website for its wide selection of health and beauty products, fast shipping, and excellent customer service.
Community Involvement:
Pharmaca.com sponsors various community events and initiatives aimed at promoting natural health and wellness, sustainability, and organic living.
Shipping and Costs:
Pharmaca.com offers free shipping on orders over $45, with a flat rate of $5.95 for orders below that threshold. The website ships to all US and international locations, with delivery times varying depending on location.
Review Description: Update, their parent company filed for bankruptcy. That explains all the non shipped orders and out of stocks that everyone is complaining about. You can search online and find news articles to confirm
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Reviewer Name: Shari
Review Submission Date: 2022-12-15
Review Title: Don’t fulfill orders anymore
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Review Description: Used to be a reliable experience ordering from pharmaca.com, but not anymore. I’ve placed several orders since August and every one of them has been unfulfilled and canceled after around 3 weeks. They seem to be selling products that they don’t have and never will. Just completely pointless to look at the site. Other websites can manage inventory and it is more than annoying that pharmaca has lost this capability
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Reviewer Name: Alkalinia Bee
Review Submission Date: 2022-09-27
Review Title: A Cassy S writes she is not responsible…
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Review Description: A Cassy S writes she is not responsible for missing packages when the never sent me the tracking number and sent my package to a locker not my home. Worst customer service ever Be AWARE if you order from them your money is in the wind!! They will not find my package, not resend, or refund worst customer service EVER!!! They won’t even tell me the tracking number !!!
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Reviewer Name: Molly Hilken
Review Submission Date: 2022-06-06
Review Title: I used to love this store
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Review Description: I used to love this store. I ordered online for the first time, my package never came even though it said it was delivered through FedEx smart post. They will not issue me a refund, re-send the items, or submit a claim through FedEx smart post. I tried to submit one myself but the sender has to do it and they will not. Poor customer service.
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Reviewer Name: Bert
Review Submission Date: 2022-05-25
Review Title: I also was hesitant to order with iffy…
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Review Description: I also was hesitant to order with iffy reviews. However, great pricing made it worth the risk.Was glad I did. Free shipping estimate was 5-8 business days. But I ordered on Thursday and received via Fedex on Monday (3 business days). Product exactly what I ordered. I would use Pharmaca again.
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Reviewer Name: Jenny
Review Submission Date: 2022-04-25
Review Title: All around great experience
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Review Description: I was hesitant to buy from Pharmaca due to some negative reviews, but the prices and further discount made it worth the risk. Glad I did! Shipping was as fast as Vitacost, and everything is perfect.
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Reviewer Name: WILLIAM PEAK
Review Submission Date: 2022-03-22
Review Title: I placed my first order not so recently…
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Review Description: I placed my first order not so recently but was asked expected delivery. I chose 5 to 7 days. It's been roughly 2 weeks. I probably should have read the reviews before ordering than after. I read a lot of negativity. Fool me once shame on you, twice shame on me.
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Reviewer Name: Norma Sherry
Review Submission Date: 2022-03-20
Review Title: Aloe Vera
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Review Description: I have been ordering form Pharmaca since 2021 and I love the Berry Berry Aloe Vera and the price is great and shipment was speedy.
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Reviewer Name: Will Du Val
Review Submission Date: 2021-09-27
Review Title: From Good to Bad, to Dangerous
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Review Description: I've filled Rx's here for 18 years and loved them at first. The past five to seven years it's gone from bad to dangerous. We've received the wrong meds once, the wrong dosage once, and plenty of lost scripts. The turnover is like a revolving door. Good luck contacting anyone for customer service, also. Back to Walgreens for us, unfortunately - but that should tell you what we think of Pharmaca.
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Reviewer Name: Shannon Ewing
Review Submission Date: 2021-08-31
Review Title: Scam company Run quick
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Review Description: I don't know how this company stays in business or even where they are "really" located. I placed an order, though I put my card information in incorrectly, so reinput and ordered again. Turns out their processing server was not accepting, because it was pre authorized out of my account. Order was never placed, I phoned twice, left two messages. Not a one was returned, Texted once and well, you can tell by the rating how that turned out. So, third strike, you got it emailed. Nothing in response. Run Run Run