Phone User Reviews

Introduction

Phone.com is a cloud-based phone system provider that delivers high-quality systems that can help businesses streamline their communication processes. Phone.com allows users to get a virtual phone number, a professional Auto Attendant, SMS, conference calling, call routing, voicemail transcription, call forwarding and more.

Pros and Cons

Pros

• Phone.com offers essential features that businesses need to streamline their communication processes, coupled with top-notch functionality.
• The service is reasonably priced and affordable for small businesses, especially those just starting.
• The user interface is intuitive and easy to navigate, even for beginners.
• Users get access to flexible payment options that can be customized to suit their individual business needs.

Cons

• Phone.com's web portal can be a bit laggy, especially during peak hours.
• While the company offers excellent functionality, some of their features can be quite tricky to use for inexperienced users.
• Phone.com has limited integrations with third-party apps.
• Phone.com only provides live support during business hours.

User Experience

Phone.com's user interface is intuitive, and the system is flexible enough to cater to a wide range of business communication needs. It has simple navigation, making it easy for even beginner-level users to get started. Plus, its web-based management console allows users to manage their phone systems from anywhere with an internet connection.

Pricing and Value for Money

Phone.com offers competitive pricing, with individual plans starting at just $12.99 per month. For businesses, the company offers tailored plans that can be accessed through custom quotes. This is excellent value for money, considering the features provided.

Alternatives

If Phone.com's features do not suit business needs, alternatives include Grasshopper, Nextiva and Vonage.

Customer Service

Phone.com offers customer support that can only be accessed during business hours. The customer support team is knowledgeable and responsive to inquiries.

Product Quality and Selection

Phone.com delivers high-quality phone systems, featuring a range of essential features, including virtual phone numbers and professional Auto Attendants.

Website Usability

Phone.com's website is navigable and user-friendly. All the features are well-highlighted, making it easy for businesses to access the services they require.

Returns and Exchanges

Phone.com has a 30-day money-back guarantee for unhappy customers.

Promotions and Discounts

Phone.com offers promotions and discounts to its customers from time to time. For example, at the time of writing, they have an April 2021 discount of up to 20% off their annual Essential plan.

Reputation

Phone.com maintains an excellent reputation within the communication services industry, with many satisfied customers extolling their services online.

Payment Options

Phone.com offers flexible payment options to suit individual business needs. Users can customize their payments based on the features they require.

Loyalty Programs

Phone.com does not offer loyalty programs to its customers.

Customer Reviews

Customers have given positive reviews about Phone.com, commending the services and features it provides.

Community Involvement

Phone.com is not heavily involved in community service.

Shipping and Costs

As a cloud-based phone service provider, shipping is not applicable to Phone.com's services. Customers only pay for the services they use, and the pricing is competitive.