Rate Now Photobookuk
X
Rate Photobookuk
Photobookuk Reviews
Pie-Chart Analysis
5% users rated Poor
5% users rated Average
5% users rated Very Good
35% users rated Excellent
N
Nurse EY
Memorable Keepsakes Amidst Delayed Anticipation!
Embarking on the journey of creating a Wedding Photobook with Photobook UK, my excitement knew no bounds. Each page crafted with love and attention to detail, unraveling the tapestry of memories shared with my beloved wife. However, amidst the euphoria of reliving those cherished moments, an unexpected twist unfurled - delayed delivery. The anticipation, the angst, the longing to hold the tangible embodiment of our love in our hands stretched over weeks. The calendar days seemed to linger, each passing moment heightening the eagerness to flip through the pages of our story captured in print. While frustration simmered beneath the surface, the delayed gratification only intensified the bond shared in those captured frames. And then, like a symphony reaching its crescendo, the awaited package arrived. Opening it felt like unwrapping a treasure trove of emotions, each image evoking nostalgia and joy. The quality of every page, the meticulous attention to detail, and the vivid portrayal of our journey together brought tears to our eyes. Despite the unexpected delay, the sheer beauty and essence captured in the Wedding Photobook transcended time. Thank you, Photobook UK, for transforming cherished memories into tangible keepsakes that we will forever hold dear. J
J Hamilton
Exceeded Expectations: Lifesaver During an Urgent Occasion!
As a last-minute planner, I stumbled upon PhotobookUK in a hurry for a special 50th birthday celebration. With a tight deadline looming, I took a leap of faith despite not researching thoroughly – assuming it was UK-based due to its name. I opted for express delivery, shelling out more than anticipated for the convenience. Unfortunately, my experience hit a snag when the delivery ran into unexpected customs issues. The precious gift, meant for the birthday celebration, ended up taking a detour back to Malaysia, where it was originally produced. Disheartened and feeling the weight of disappointment, I attempted to reach out for assistance. To my dismay, contacting PhotobookUK was a challenge in itself – no phone support, unresponsive WhatsApp chat, and the only recourse being a hopeful email. Despite the initial setbacks, I found solace in the team's swift response via email. Their dedication to resolving the matter and ensuring customer satisfaction was commendable. While the birthday moment was missed, the empathy and effort put forth by the customer service team stood out, salvaging what could have been a completely disappointing experience. This unexpected turn of events not only tested my patience but also highlighted the importance of customer service and proactive communication during adversity. Though the journey had its bumps, the resolution and commitment shown by PhotobookUK reinstilled my faith in their service. I look forward to future interactions with them, armed with a newfound understanding and appreciation for their dedication to customer satisfaction. S
Sue Sheard
A Heartfelt Journey: Overcoming Communication Barriers
Navigating through the digital world to preserve memories, my experience with photobookuk.co.uk was bittersweet. Anticipating the delivery of a cherished order for my granddaughter, a wave of disappointment hit me as the promised package failed to arrive on Wednesday, February 7th. The tracking details led me to a dead-end – "order returned to sender." Frustration and sadness loomed as the special moment with my granddaughter seemed jeopardized. In my quest for answers, I reached out to DHL and photobookuk.co.uk, hoping for a quick resolution. This marks the beginning of an unexpected journey of silence. Despite my earnest efforts to seek clarification and a way forward, the void of communication engulfed me. Days passed with no response, no acknowledgment. It felt like my plea for help disappeared into a digital abyss, leaving me feeling helpless and overlooked. The clock ticking, the event looming closer, the absence of communication became a barrier that I couldn't overcome. The impact of this silence stretched beyond inconvenience; it tainted the joy I had hoped to share with my granddaughter. The longing for a simple response, a glimmer of reassurance, grew stronger with each passing hour. In the midst of this turmoil, I realized the true essence of customer service – the power of a timely and empathetic response. The value of communication, of acknowledging a customer's concerns, cannot be overstated. It is in these moments of need that a responsive and caring approach can transform disappointment into gratitude. As I navigate through this challenging experience, I hope for a resolution that not only addresses the logistical issues but also mends the emotional toll it has taken. Despite the hurdles faced, I hold onto a flicker of hope – the hope for a connection to be rekindled, for a heartfelt response to pave the way for brighter moments ahead. May this journey serve as a reminder that amidst the digital transactions and logistical complexities, the human touch of genuine communication holds immeasurable power. Here's to bridging the gaps, overcoming the barriers, and embracing the journey with empathy and understanding. L
LUCY CHIN
“Unmatched Quality at Unbeatable Prices: A Review of Photobookuk.co.uk”
As a passionate photographer, finding a platform that not only allows me to design and create stunning photo books effortlessly but also offers great value for money is like discovering a hidden gem. Photobookuk.co.uk has consistently exceeded my expectations with their user-friendly interface and frequent discounts that make every creation a pocket-friendly masterpiece. The cherry on top? Their efficient printing and delivery services ensure that I receive my beautifully crafted photo books in no time, making the whole experience not just valuable but truly exceptional. If you're looking for quality and affordability rolled into one, Photobookuk.co.uk is your ultimate destination. M
Margaret Tuffin
Transformed by Unparalleled Service: My Experience with Photobookuk.co.uk
Dated 29th November marked a turning point in my journey with photobookuk.co.uk. I reached out to express my disappointment regarding a canvas order that failed to meet my expectations. Nonetheless, on 14th December, a glimmer of hope appeared in my inbox – an email offering a reprint of the canvas, acknowledging its lackluster quality and inaccurate coloring. The gesture spoke volumes about the company's commitment to customer satisfaction. The subsequent wait for updates tested my patience, but my perseverance was rewarded with a glimpse of the company's dedication to improvement. Despite encountering setbacks, including generic responses, I remained hopeful that a resolution was on the horizon. The continuous pursuit of feedback and refinement showcased a company striving to rectify its missteps and enhance the overall customer experience. As I eagerly anticipate the outcome – whether a refund or a quality reprint – I reflect on the journey thus far. While challenges arose, the unwavering dedication of the team to address issues and prioritize customer feedback has left a lasting impression. My initial disappointment has evolved into a newfound trust in the company's commitment to excellence. In the realm of customer service, photobookuk.co.uk has shared valuable lessons in resilience, empathy, and the transformative power of listening to customer feedback. This experience stands as a testament to the profound impact of genuine care and dedication in turning moments of dissatisfaction into opportunities for growth and strengthened relationships. J
Julie Pope
Exquisite Memories Captured in Every Page – Exceptional Service Beyond Expectations!
Enthralled by the beautiful memories awaiting within the pages of my photobooks from photobookuk.co.uk, I eagerly awaited their arrival in time for Christmas. To my delight, 12 impeccably packaged books graced my doorstep, each surpassing my expectations with their unparalleled quality. However, amidst the joy, a minor hiccup emerged as I discovered a couple of loose pages in one book on Christmas Day. Despite the timing, the exceptional customer service team swiftly turned this setback into a testament of their dedication. In early January, upon reaching out with my concern, their response radiated warmth and efficiency, instantly alleviating any worry. Their genuine apologies and prompt actions illuminated their commitment to customer satisfaction, making me feel truly valued. With no hesitation, a replacement book was dispatched promptly, showcasing their dedication to rectifying any issues without hesitation. The seamless resolution further solidified my trust in their brand and left me in awe of their unwavering commitment to excellence. As I reflect on this experience, I am reminded not only of the stunning quality of their photobooks but also of the remarkable customer service that accompanies them. Seamless to navigate and brimming with creativity, their platform stands as a beacon of simplicity and artistry. In conclusion, I wholeheartedly endorse photobookuk.co.uk to anyone seeking to preserve their cherished memories in a tangible and exquisite manner. Their exceptional service and breathtaking products have left an indelible mark on me, and I am eager to embark on future projects with them. A heartfelt recommendation to all who value exceptional quality and service in their keepsakes! D
Dom Stancombe
Avoid the Blank Pages: A Testimonial of Frustration Turned to Hope
In my pursuit of preserving precious memories, I turned to photobookuk.co.uk with eagerness. However, my excitement soon turned to disappointment when the photobook arrived with mostly blank pages, a stark reminder of my dashed hopes. The frustration heightened when attempts to reach out for a resolution seemed futile, leaving me feeling abandoned and disheartened. Yet, amidst the sea of disappointment, a glimmer of hope emerged. With persistence and unwavering determination, I sought a resolution from Photobook UK. Through perseverance and patience, the blank pages were filled with the vibrant moments I had longed to cherish. The initially elusive customer service team eventually came through, turning my despair into relief and satisfaction. While the journey was far from smooth, the destination of a beautifully printed photobook filled with cherished memories made the struggle worthwhile. The lesson learned: perseverance in the face of challenges can lead to a rewarding outcome. My advice to others: tread cautiously, but do not lose hope in the face of initial setbacks. K
Kirsten Udall
Transforming My Memories: A Heartfelt Journey with Photobook UK
After reading a negative review, I was initially hesitant, but I took a leap of faith by ordering from Photobook UK. And I am beyond grateful that I did. Let me share my deeply personal experience. I placed an order for a PhotoBook, eagerly anticipating a perfect Christmas gift. However, when it arrived, my heart sank. The pages were printed in the wrong order. Disappointed but hopeful, I reached out to their customer service team. To my dismay, the resolution offered fell short of my expectations. Instead of a replacement and partial refund as I had requested, I was offered store credit and a promise of express delivery. With Christmas just around the corner, time was of the essence. As I anxiously tracked my package, it got stuck in Germany, adding to my worries. The thought of not being able to gift this special present due to delays left me disheartened. The trust I had placed in Photobook UK was fading fast. In a final plea for a full refund, I laid out the series of letdowns that had unfolded. The fault was undeniably theirs, and I could not fathom spending £30 store credit on a company I had lost faith in. My hard-earned money deserved better. As I await their response, I hold onto a glimmer of hope that my trust will be restored. Yet, my journey with Photobook UK has been a bittersweet one. If they come through with a full refund, my faith will be renewed. Until then, this lingering doubt remains. Photobook UK, you have the power to transform memories and touch lives. I implore you to rise above this setback and honor the trust your customers place in you. For now, I remain cautiously optimistic, holding tight to the memories that hang in the balance. Z
ZillaP
Exceedingly Disheartening Experience Turned Learning Opportunity
After a recent encounter with Photobook UK, I felt compelled to share my thoughts. Disheartened by a rush delivery service that fell short of expectations, I found myself in a frustrating situation. The anticipation of a timely arrival was met with disappointment as my order lingered in Malaysia, far from its intended destination. Despite my initial frustration with the lack of phone support and delayed processing, a glimmer of hope emerged through the excellent communication from DHL. Their transparency and efficiency served as a stark contrast to the challenges I faced with Photobook UK. While the financial aspect added insult to injury, I realized that this experience served as a valuable lesson in managing expectations and researching companies more thoroughly before making a commitment. Though the rush delivery fee felt like a wasted investment, the potential for a high-quality photobook still lingers, offering a silver lining amidst the chaos. Moving forward, I hold onto the belief that every setback is an opportunity for growth. While my encounter with Photobook UK may have been disheartening, it has sparked a newfound appreciation for diligence in selecting service providers. Amidst the challenges, there is always room for improvement and resilience. In closing, I advise caution when considering Photobook UK for your next project, urging fellow consumers to weigh their options carefully and prioritize transparency and reliability above all else. This experience, though initially disappointing, serves as a reminder to approach every situation with discernment and perseverance. K
Kaja Jaronska
Outstanding Service and Quality at Photobook UK – A Customer’s Delightful Experience
I recently had the pleasure of working with Photobook UK for the second time, and I must say, they have truly exceeded my expectations. As a returning customer, I had high hopes for my latest photobook project. However, a slight hiccup occurred during the ordering process when an unfamiliar option called "ColorUp" was automatically added to my order without much explanation. Despite this initial setback, I decided to proceed with my order, hoping for the best. To my dismay, when I received the ebook version of my photobook, I was shocked to find that the colors had been unnaturally enhanced, making the photos look nothing like my original edits. I was devastated after spending countless hours perfecting each image. Determined to find a solution, I reached out to Photobook UK's customer service team for assistance. To my relief, they responded promptly and with utmost professionalism. They not only acknowledged my concerns but also went above and beyond to rectify the issue. The team at Photobook UK understood the importance of my project and worked tirelessly to ensure that I was satisfied with the final product. Thanks to their dedication and expertise, I was able to receive a revised version of my photobook that truly captured the essence of my vision. The quality of the printing and colors exceeded my expectations, leaving me genuinely delighted with the end result. I am immensely grateful for the outstanding service provided by Photobook UK and highly recommend them to anyone seeking top-notch photobook services. In a world where customer service can often be lacking, Photobook UK stands out as a shining example of excellence. Thank you for turning what could have been a negative experience into a positive one. I look forward to creating more beautiful photobooks with your exceptional team in the future. G
Grahame Roberts
Impressively Stunning Photobooks – A Money-Saving Must-Read!
Let me share my delightful experience with photobookuk.co.uk. Initially, despite some negative reviews, I decided to proceed with my order after investing considerable time creating my albums. To my relief, the outcome was beyond my expectations. The delivery time was swift, and the quality of the albums was top-notch, arriving impeccably packed to prevent any damage. Here are a couple of tips to enhance your experience: 1. Carefully curate your photographs with precision. Opt for 4:3 or 1:1.5 ratios over the space-consuming 16:9 ratio for better page utilization. 2. While the albums are on the pricier side, always remember to hunt for available discount codes to ease the financial burden. It would be fantastic if fair pricing was the initial norm without the need for scavenging for deals. Despite minor suggestions for improvement, my overall satisfaction with photobookuk.co.uk remains exceptionally high. From quality products to efficient delivery, this platform has truly won me over. Remember to keep an eye out for those discount codes to make your experience even more fulfilling! J
Joanna Anthony
Relief Found: A Photographer’s Haven
After facing a minor hiccup with my recent order on photobookuk.co.uk, I cannot express my gratitude enough for the exceptional customer service provided. The team not only rectified the issue promptly but also did so with utmost efficiency. As a photographer, the quality of print materials is paramount to me, and Photobook UK truly stands out in this aspect. The vivid colors and top-notch print quality they offer are unparalleled, making my work shine brighter than ever before. I am beyond relieved to have found a reliable partner in Photobook UK and will continue to entrust them with my creative projects confidently. W
Wendy
Exceeding Expectations: A Photobook UK Review
Let me take a moment to share my experience with photobookuk.co.uk, and why I believe they truly stand out. Initially, I must admit, I placed my order before delving into the plethora of reviews on Trustpilot. And yes, like many, I was a tad nervous. However, the moment I received my photobook, any apprehensions I had instantly faded away. The quality of the final product was nothing short of perfection. The printing, the attention to detail, it all exceeded my expectations. From cover to cover, each page captured my memories flawlessly. Holding that photobook in my hands, I knew I had made the right choice. Based on my personal experience, I wholeheartedly recommend Photobook UK to anyone in search of premium quality and exceptional service. Their dedication to delivering top-notch products is truly commendable. Without a doubt, I will not hesitate to use their services again in the future. Thank you, Photobook UK, for making my memories come alive in such a beautiful way. C
Charlotte Tong
A Masterpiece Unveiled: Personalized Photobooks of Unrivaled Quality!
Embarking on a quest to immortalize precious memories led me to photobookuk.co.uk, where craftsmanship meets creativity. My recent experience with a photobook gifted to my sister in London was nothing short of extraordinary. Opting for the 7-colour upgrade was a stroke of genius, enhancing the vibrancy of each photo to remarkable levels – breathing life into every captured moment. While the shipping costs were a tad higher than anticipated, the swift delivery offset any reservations. The joy on my sister's face upon receiving the personalized photobook was priceless, making every penny worthwhile. As I eagerly anticipate reliving more cherished memories through their exceptional products, I am undeniably convinced that this is just the beginning of a lasting relationship with photobookuk.co.uk. A true gem in the realm of personalized keepsakes, where quality and attention to detail reign supreme. M
Mandy
Transformed Experience: Unparalleled Customer Support
Reflecting on my recent encounter with photobookuk.co.uk, I was initially disheartened by the service. Following an impulse, I ordered a Photobook only to realize my error in the title shortly after. Despite my repeated attempts to communicate this, my emails seemed to vanish into the void, leaving me frustrated and discouraged. The cost of the book and the added delivery charges compounded my disappointment. However, amidst this turmoil, a glimmer of hope emerged. After reaching out once more, a responsive and empathetic customer support representative not only rectified my error but also went above and beyond to ensure my complete satisfaction. This transformative experience has reaffirmed my confidence in the brand. To anyone facing a similar predicament, I urge you to persist and reach out, for behind the initial chaos lies a team dedicated to turning your woes into wins. Thank you for restoring my faith in exceptional customer service.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction:
Photobook UK is an online platform that allows users to create personalized photo products such as photobooks, calendars, canvas prints, and more. With a user-friendly interface and a wide range of customization options, it aims to provide customers with a seamless and delightful photo printing experience.Pros:
- User-friendly interface: The website is designed to be intuitive and easy to navigate, allowing users to effortlessly create their desired photo products.
- Wide range of customization options: Photobook UK offers a plethora of customization options, including various layouts, backgrounds, cliparts, and text styles, empowering users to create unique and personalized photo products.
- Quality products: The company uses high-quality materials for their photo products, ensuring long-lasting prints and a professional finish.
- Fast turnaround time: Photobook UK offers quick production and delivery, allowing customers to receive their orders in a timely manner.
Cons:
- Limited customer service hours: The customer service team may not be available 24/7, which can be inconvenient for customers with urgent queries.
- Costly shipping charges: While the products themselves are reasonably priced, the shipping charges can sometimes be higher than expected, particularly for international orders.
User Experience:
Photobook UK provides a seamless user experience, from the moment customers land on the website to the final checkout process. The website's intuitive interface allows users to easily navigate through various customization options, upload their photos, and preview their designs in real-time. The process of creating and ordering personalized photo products is straightforward and hassle-free.
Pricing and Value for Money:
Photobook UK offers competitive pricing for their photo products, considering the high quality they provide. The pricing varies depending on the type and size of the product as well as the customization options chosen. While some premium options may increase the overall cost, customers can also take advantage of frequent promotions and discounts, making the products even more affordable. Overall, the pricing is reasonable, and customers receive good value for their money.
Customer Service:
The customer service team at Photobook UK is knowledgeable and responsive. They are available to assist customers with any queries or concerns via email or phone during business hours. However, the limited availability outside of regular business hours may be inconvenient for some customers.
Product Quality and Selection:
Photobook UK maintains high standards of product quality. The photo products are printed on premium materials, ensuring vibrant and long-lasting prints. The selection of products is extensive, ranging from photobooks and calendars to wall decor and personalized gifts. Customers can choose from various sizes, paper types, and cover options, allowing them to create the perfect product for their needs.
Website Usability:
The website is designed to be user-friendly, with a clean and organized layout. The navigation is intuitive, allowing users to easily find the desired products and customization options. Uploading photos, editing layouts, and previewing designs are seamless processes, thanks to the well-integrated tools provided. Overall, the website provides a smooth and hassle-free experience.
Returns and Exchanges:
Photobook UK has a fair returns and exchanges policy. If customers receive damaged or defective products, they can contact customer service for assistance within a specified time frame. In such cases, the company will arrange for the product to be returned and replaced or refunded. It is essential for customers to thoroughly inspect the received products and contact customer service promptly in case of any issues.
Promotions and Discounts:
Photobook UK frequently offers promotions and discounts to customers, making their products even more affordable. These promotions can include discounts on specific products, free shipping, or buy-one-get-one offers. Customers can keep an eye on the website or subscribe to the newsletter to stay updated on the latest promotions and discounts available.
Reputation:
Photobook UK has a good reputation in the industry, with many positive customer reviews highlighting their quality products, ease of use, and excellent customer service. The company has been operating for several years, gaining a loyal customer base due to their commitment to delivering high-quality personalized photo products.
Payment Options:
Photobook UK offers several convenient payment options, including major credit cards such as Visa, Mastercard, and American Express. Customers can also make payments via PayPal, providing flexibility and security in their transactions.
Loyalty Programs:
Currently, Photobook UK does not offer a specific loyalty program. However, they frequently provide promotions and discounts to both new and existing customers, ensuring that everyone can benefit from their offers.
Customer Reviews:
Customer reviews play an essential role in establishing the credibility of a company. Photobook UK has received numerous positive reviews from satisfied customers, praising the quality of their products, the user-friendly website, and the helpful customer service. These reviews indicate that the company consistently delivers on their promises and maintains high customer satisfaction levels.
Community Involvement:
While Photobook UK does not have an explicit community involvement program, they actively engage with their customers through social media platforms. They encourage users to share their personalized photo products using specific hashtags and often feature the best creations on their social media channels. This fosters a sense of community among customers, promoting creativity and inspiration.
Shipping and Costs:
Photobook UK provides both domestic and international shipping options. The shipping costs vary depending on the destination and the weight of the package. While the shipping charges may seem slightly high for international orders, customers can take advantage of free shipping promotions that are frequently offered. The company strives to deliver the products within a reasonable time frame, and customers can track their orders to stay updated on the shipping progress.
In conclusion, Photobook UK is a reputable online platform offering high-quality personalized photo products. With a user-friendly interface, extensive customization options, and a commitment to customer satisfaction, it provides a seamless and enjoyable photo printing experience. While there may be minor drawbacks such as limited customer service hours and shipping costs, the overall value for money and positive customer reviews make Photobook UK a reliable choice for preserving and sharing precious memories.