Pickupflowers Reviews

Voted Poor (2/5)

297 Votes

20 Reviews

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In the Flower Market category

Pie-Chart Analysis

65% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
25% users rated Excellent
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L Lily Chen
197 days ago

Don’t buy from them! They are a scam!

My review for pickupflowers.com I ordered flowers for my mom, who lives overseas, for Mother’s Day. I ordered early to make sure the flowers are delivered on time. My mom never received her flowers so I had to follow up multiple times before someone responded to me and I requested for a full refund from them to which they agreed but never acted on. The flowers got delivered 9 days later and were not even the flowered I had ordered, they were sad looking and droopy. My mom was so upset with them and refused to accept the flowers as I had already asked for refund. To this day, after multiple email follow ups, I still haven’t seen any money being refunded. Absolutely disgusted!!!
C charlene deiner
458 days ago

Order was not received even though I…

My review for pickupflowers.com After 2x days of continious following up on an order that was supposedly delivered the flowers were delivered. Im afraid your external supplier let you down Pickupflowers.com even though you made right, unfortunately it was a bad experience.
D Debbie Atkinson
548 days ago

A Pleasant Surprise: Exceptional Improvement in Service Quality

I felt compelled to share my recent experience with Pickupflowers.com, which has completely turned my initial negative impression into a positive one. Initially, I encountered a delay in the delivery of my flowers, causing disappointment and frustration. However, after reaching out to customer service to express my concerns, the company went above and beyond to rectify the situation. Not only did they promptly address my issue, but they also made considerable efforts to ensure my future satisfaction. To my delight, the team not only delivered my flowers promptly but also included a heartfelt gift card with my personalized message, adding a personal touch that exceeded my expectations. This level of dedication and commitment to customer satisfaction genuinely impressed me and restored my faith in their services. I am grateful for their responsiveness and commitment to resolving my concerns promptly. Thank you, Pickupflowers.com, for your exceptional improvement in service quality. My trust in your services has been reinstated, and I look forward to future positive experiences.
C Christopher Fager
576 days ago

Good prices, not a scam, but some small inconveniences

My review for pickupflowers.com I have used this website recently (July and August 2022) twice and had no problems. The only slightly unfortunate aspect is they take longer delivering to more rural areas, and you can't ever get a very specific delivery date or time. But everything else has been perfect. Rather cheap prices, and the items have all been exactly as pictured once delivered.
S Sarmila Rai
748 days ago

Thanks to giftnideas for delivering…

My review for pickupflowers.com Thanks to giftnideas for delivering delicious cake on time .. I love how well the cake was packed also how prompt respond did they give on our query .. everything was perfect. I will definitely do order more in future and will recommend everyone it’s easy, reliable and trustworthy.
K Keith Ireland
1012 days ago

When Distance Becomes a Blessing: My Experience with Pickupflowers.com

Living miles away, in the UK, and wanting to send a special gift to Thailand seemed like a daunting task. That's when I stumbled upon Pickupflowers.com. Skeptical yet hopeful, I placed an order for flowers, not expecting much. However, to my surprise and delight, the flowers arrived in Thailand right on time, just as I had requested. The arrangement was exactly as I had ordered, radiating beauty and freshness. It was a moment of pure joy and relief to know that despite the distance, my gesture had reached my loved ones. I can't praise Pickupflowers.com enough for their reliability and efficiency. Not only did they deliver on their promise, but their customer service was also exceptional, adding a personal touch to the entire experience. This seamless transaction has made me a loyal customer, and I wholeheartedly recommend Pickupflowers.com to anyone looking to make their special moments even more magical, regardless of the miles between them.
V violetta
1096 days ago

Never order from them!

My review for pickupflowers.com never order from them if you want to avoid dissatisfaction.they send completely different flowers ! missing chocolate and get well note! they don't stand by their policy of full refund or replacing the order . offer 10 % but going back and forth for at least 50% money back. extremely difficult to deal with , phone lines do not work , chat cuts off as soon as you tell them the reason. stay away! i wish i read reviews before!
N Nadia X
1117 days ago

Astonishing Turnaround with Pickupflowers.com: A Love Story Revisited

As a recent customer of pickupflowers.com, I must admit that my initial experience was nothing short of disappointing. The package arrived three days late, contained the wrong item – something that could only be described as cheap tack, and the customer service was non-existent. I was livid, to say the least. However, to my surprise, after reaching out to their customer support via email (since calling seemed to be a dead-end), a transformation occurred. The team not only acknowledged the mistake but went above and beyond to make it right. They arranged for a replacement delivery of the correct item with a heartfelt apology note and an added discount for my next purchase. This astonishing turnaround completely shifted my perception of the company. What started as a horror story transformed into a love story of redemption and customer satisfaction. Pickupflowers.com displayed an unwavering commitment to rectifying their mistakes and ensuring customer happiness. If you're hesitant due to negative reviews, I urge you to give this company a chance. They might just surprise you with their dedication to turning things around and making things right. Thank you, pickupflowers.com, for showing me the true meaning of excellent customer service!
R Rachael C
1132 days ago

Floral Bliss: A Heartfelt Delivery Experience

From across continents, I sought to gift my dear friend on her special day, navigating the complexities of international delivery. The moment her eyes beheld the exquisite bouquet from pickupflowers.com in her Shanghai high rise, sheer delight radiated from her. The vibrant blooms nestled in a charming vase, accompanied by a thoughtful card, truly mesmerized her. Throughout my journey with pickupflowers.com, Mary's unwavering support and guidance on the live chat breathed ease into my queries, paving the way for a seamless experience. Despite initial apprehensions fueled by negative reviews, my interaction left me thoroughly impressed with their impeccable service. With every petal and gesture meticulously curated, pickupflowers.com not only delivered a floral surprise but also sculpted a memorable moment etched in the bond of friendship. Gratitude abounds for turning distance into closeness and spreading joy across oceans.
F F
1398 days ago

Arrived on time

My review for pickupflowers.com I ordered before checking reviews as this website was much cheaper than anywhere else to send to Islamabad. After reading reviews I actually did not think they would arrive so I placed an order from a different website. However, surprise, surprise, they actually did deliver the roses, on the right day as promised. Maybe they are trying harder now. Or maybe it depends on which local florist they contact.
W Walter Pashi
1483 days ago

Warning

My review for pickupflowers.com Warning! Warning! Warning! Pickupflowers is a complete SCAM, I have ordered service delivery to Thailand on Valentine's day and my product never delivered as per order condition. On live chat inquiry, they kept ignoring my chat as soon as I ask for updates, they kept transferring my chat one after another person and every single time I had to explain but no outcomes. Well my service request never got delivered and now I am asking for refunds and they keep using excuses. I am waiting for them to refund my purchase.
N Nicholas Julian
1520 days ago

I tired of reading bad reviews about…

My review for pickupflowers.com I tired of reading bad reviews about this company.. I used them back in 2018 and delivery was made of beautful choclate cake.. 2 yrs later i contact the company and within there time limit of sam day delivery they get my delivery done on time and live the chat are there 24 7 to listen and take that extra step to help and calm and make customers feel that little bit extra communication as i say there 14 hours and hace a contact number so why do people give bad reviews. Us unfair and un realistic.. Thnkyou pickupflowers... 😊😊
K Krishna Oruganti
1539 days ago

Extremely disappointed

My review for pickupflowers.com Extremely disappointed. Delivery was never completed. Moreover I get an email stating delivery was completed well before the actual date requested. Order# 01878415 and 01878416The worst is was customer service saying No when I asked if anything can be done now. Only comments were will check and get back. Didn’t help. It was our Anniversary! Feel extremely cheated and duped.
B Brian Buckley
1645 days ago

Having been let down by Interflora on a…

My review for pickupflowers.com Having been let down by Interflora on a delivery to Norway -- contacted this organisation and my oh my what a dreadful outfit -- e.mail confirming delivery then e.mail saying payment couldn't be verified so please send them scanned copies of the ID proof and front side of credit card and only last 4 digits so they can check -- do they really think we are daft -- YES WE ARE by being trusting individuals in this kakistocracy type of world. May the bosses of this outfit rot and a plague on all their houses.
I Iqbal Zaidi
1738 days ago

OMG- VERY DISAPPOINTING LOOKS LIKE SCAM

My review for pickupflowers.com OMG. They are horrible and looks like a scam. I ordered a gift to be delivered for birthday which never reached and they didnot even refunded the amount. I sent 9 reminders but till today neither the amount was refunded nor my mails were responded. I am highly disappointed and went through so much stress & enbarrasement that I deserve to claim the damages. Can some one guide me that Is there any regulator to approach for this scam.

Introduction:

Pickupflowers.com is an online floral delivery service that offers a wide variety of fresh flowers and gift arrangements for delivery all over the world. With a user-friendly website, a vast selection of products, and a commitment to customer satisfaction, Pickupflowers.com has become a popular choice for individuals looking to send flowers or gifts to their loved ones.

Pros and Cons:

  • Pros:
    • Wide selection of flowers and gift arrangements
    • Global delivery coverage
    • Easy-to-use website
    • Flexible delivery options
    • Competitive pricing
  • Cons:
    • Some customers have reported delays in delivery
    • Limited customization options for arrangements
    • Pricing may vary depending on delivery location

User Experience:

Pickupflowers.com offers a seamless user experience, with a well-structured and intuitive website. The search functionality allows users to easily find and browse through various floral arrangements and gift options. The checkout process is straightforward, and users can track their orders online for added convenience. Overall, the website offers a user-friendly interface that ensures a positive experience for customers.

Pricing and Value for Money:

Pickupflowers.com provides competitive pricing for its floral arrangements and gifts. Prices may vary depending on factors such as the type of flowers, arrangement complexity, and delivery location. However, customers can rest assured that the quality of the products matches the prices. The value for money is evident in the freshness and beauty of the delivered flowers, as well as the overall presentation of the gift arrangements.

Customer Service:

Pickupflowers.com prioritizes customer satisfaction and strives to provide excellent customer service. Their support team is easily accessible through phone, email, or live chat, and they are responsive and helpful in resolving any queries or concerns. While some customers have reported delays in delivery, Pickupflowers.com has shown dedication in addressing and resolving these issues in a timely manner.

Product Quality and Selection:

Pickupflowers.com offers a wide selection of flowers and gift arrangements to suit different occasions and preferences. The flowers are sourced from local florists worldwide, ensuring freshness and quality. From elegant bouquets to luxurious gift hampers, the products are expertly crafted and presented. While limited customization options are available, the variety of pre-designed arrangements guarantees a suitable choice for any occasion.

Website Usability:

The website of Pickupflowers.com is designed for easy navigation and usability. Visitors can quickly find their desired products thanks to well-organized categories and search filters. The website's straightforward layout and clean design contribute to a seamless browsing experience. The presence of helpful information such as delivery options, FAQs, and customer reviews adds value to the overall usability of the website.

Returns and Exchanges:

Pickupflowers.com has a fair returns and exchanges policy. If there is an issue with the delivered product, customers can contact the support team within a specified time frame to request a replacement or refund. It's important to note that some floral arrangements may be subject to specific return policies due to their perishable nature. Customers should review the terms and conditions on the website for more details.

Promotions and Discounts:

Pickupflowers.com regularly offers promotions and discounts on their floral arrangements and gift products. Customers can find special deals and discounted prices on the website's dedicated promotions page. Additionally, subscribing to their newsletter or following them on social media platforms can provide access to exclusive discounts and offers. These promotions and discounts contribute to the overall affordability of the products.

Reputation:

Having been in the online floral delivery industry for many years, Pickupflowers.com has established a solid reputation. Their commitment to customer satisfaction and reliable global delivery service has garnered positive reviews from numerous customers. While some negative feedback regarding delivery delays exists, the company actively works on resolving such issues, demonstrating their commitment to improving their services and maintaining a positive reputation.

Payment Options:

Pickupflowers.com offers various secure payment options to cater to customers' preferences. These options typically include major credit cards, debit cards, and PayPal. The availability of multiple payment methods ensures convenience and ease of transaction for customers around the world.

Loyalty Programs:

Currently, Pickupflowers.com does not offer a specific loyalty program. However, frequent customers can still benefit from promotional discounts and exclusive offers available through their newsletter or social media platforms. Engaging with the brand through these channels can provide opportunities for long-term customers to receive special perks or benefits.

Customer Reviews:

Customer reviews of Pickupflowers.com are generally positive, focusing on the wide selection of flowers, convenient delivery options, and quality of the products. However, some negative reviews mention issues with delivery delays. These reviews provide valuable insights to potential customers and the company, allowing for continued improvement of their services.

Community Involvement:

Pickupflowers.com has not disclosed specific details about its community involvement or corporate social responsibility initiatives. More transparency in this area would be beneficial to improve the company's overall image and demonstrate their dedication to social causes.

Shipping and Costs:

Pickupflowers.com provides worldwide shipping, ensuring that customers can deliver their chosen products to various locations globally. Shipping costs may vary depending on the destination and the type of delivery service selected. The website provides clear information about shipping rates and estimated delivery times for different countries, allowing customers to make informed decisions.