Users Voice for Pickupflowers

57% users rated Terrible
0% users rated Poor
2% users rated Average
2% users rated Very Good
40% users rated Excellent
Pie Chart Review Representation for Pickupflowers
Pickupflowers Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.8 4.5 4.8 5 2.3 2.7
Oct 2022 2.2 3.6 4.2 1 3.6 5
Nov 2022 5 4.4 3.9 5 5 1
Dec 2022 5 5 5 2 1.8 5
Mar 2023 4 4.1 3.1 5 5 4.9
Line Chart for Rating of peer stores

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Detailed Pickupflowers Review by

Introduction:

Pickupflowers.com is an online flower delivery service that enables its customers to send flowers, plants, and gifts to their loved ones across the world. With a wide selection of floral arrangements and gift items, the website caters to all sorts of occasions, be it birthdays, anniversaries, weddings, or graduations. The company is based in the United States and has partnerships with local florists in more than 150 countries, ensuring timely and fresh delivery of your gift.

Pros:

• Wide selection of floral arrangements and gift items • Global delivery network • Secure payment options • Competitive pricing • Easy-to-use website • 24/7 customer support

Cons:

• Limited same-day delivery options • No live chat support • No return policy for perishable items

User Experience:

The website has an attractive and user-friendly interface, making it easy for customers to browse and select their desired floral arrangements or gift items. The checkout process is smooth and secure, with multiple payment options available. Moreover, the website offers detailed tracking information, ensuring that customers always know the status of their gift delivery.

Pricing and Value for Money:

Pickupflowers.com offers competitive pricing on its products, with occasional discounts and promotions. The website has a range of gift items to suit varied budgets, making it accessible for everyone. While some customers may find the prices slightly higher than other online flower delivery services, the quality and freshness of the flowers make it worth the cost.

Alternatives:

Alternatives to Pickupflowers.com include 1-800-Flowers, ProFlowers, and FTD. These websites offer similar products and services, with varying pricing and delivery options.

Customer Service:

Pickupflowers.com offers 24/7 customer support through email and phone. The company has a responsive customer service team, with agents available to assist customers with any queries or issues.

Product Quality and Selection:

Pickupflowers.com has a wide selection of floral arrangements, plants, and gift items to choose from, catering to different occasions and preferences. The products are sourced from local florists and vendors, ensuring freshness and quality. Moreover, the company offers a money-back guarantee on its non-perishable products.

Website Usability:

The website has an intuitive and easy-to-use interface, with clear and concise product descriptions and images. The checkout process is seamless, with multiple payment options available. Moreover, the website is optimized for mobile devices, making it accessible on-the-go.

Returns and Exchanges:

The website has a return policy for non-perishable items, allowing customers to return or exchange their products within 24 hours of delivery. However, the website does not offer returns or exchanges for perishable items, such as flowers and plants.

Promotions and Discounts:

Pickupflowers.com offers occasional discounts and promotions, such as seasonal sales and holiday discounts. Customers can also sign up for the company's newsletter to receive exclusive offers and updates.

Reputation:

Pickupflowers.com has a positive reputation in the online flower delivery industry, with satisfied customers across the globe. The company has been in business for over 15 years and has partnerships with local florists in more than 150 countries, ensuring the quality and freshness of its products.

Payment Options:

The website offers multiple payment options, including credit card, PayPal, and Google Pay. The website uses secure encryption technology to protect customers' personal and financial information.

Loyalty Programs:

The website does not have a formal loyalty program, but returning customers may receive occasional discounts or promotions.

Customer Reviews:

Pickupflowers.com has a section on its website where customers can leave reviews and ratings for its products and services. The company has an overall positive rating, with customers praising the quality of its products and timely delivery.

Community Involvement:

The company does not have any formal community involvement initiatives, but it partners with local florists and vendors in different countries, supporting small businesses and promoting local entrepreneurship.

Shipping and Costs:

Pickupflowers.com offers international shipping to more than 150 countries, with different delivery options and costs depending on the location and time of delivery. The website provides detailed tracking information, ensuring that customers always know the status of their delivery.

Pickupflowers Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: charlene deiner

Review Submission Date: 2022-12-08

Review Title: Order was not received even though I…
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Review Description: After 2x days of continious following up on an order that was supposedly delivered the flowers were delivered. Im afraid your external supplier let you down Pickupflowers.com even though you made right, unfortunately it was a bad experience.

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Reviewer Name: Dr. Areej Guoziz

Review Submission Date: 2022-11-14

Review Title: Nice organization and great job they…
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Review Description: Nice organization and great job they contact me immediately when the recipient not answer to guaranty the delivery. It was an amazing experience. Thanks a lot for all ?

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Reviewer Name: Christopher Fager

Review Submission Date: 2022-08-12

Review Title: Good prices, not a scam, but some small inconveniences
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Review Description: I have used this website recently (July and August 2022) twice and had no problems. The only slightly unfortunate aspect is they take longer delivering to more rural areas, and you can't ever get a very specific delivery date or time. But everything else has been perfect. Rather cheap prices, and the items have all been exactly as pictured once delivered.

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Reviewer Name: Ant

Review Submission Date: 2022-04-21

Review Title: DO NOT ORDER FROM THIS SITE
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Review Description: DO NOT ORDER FROM THIS SITE, IT'S A COMPLETE SCAM!! Firstly they told me the items I ordered weren't available and tried to offer substandard alternatives, secondly it says customer service is 24/7 but they never reply to emails or online live chat, STAY AWAY FROM THIS SITE UNLESS YOU WANT TO LOSE YOUR MONEY!

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Reviewer Name: Sarmila Rai

Review Submission Date: 2022-02-21

Review Title: Thanks to giftnideas for delivering…
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Review Description: Thanks to giftnideas for delivering delicious cake on time ..I love how well the cake was packed also how prompt respond did they give on our query .. everything was perfect. I will definitely do order more in future and will recommend everyone it’s easy, reliable and trustworthy.

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Reviewer Name: Peter Merro

Review Submission Date: 2022-02-20

Review Title: Flowers
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Review Description: I have to say that Sarah at pick up flowers was most helpful and the flowers that were delivered to my wife in Thailand were absolutely beautiful. Thank you for your follow up phone calls.Highly Recommended Keep up the great work Peter ( Australia )

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Reviewer Name: Mohammed

Review Submission Date: 2022-02-09

Review Title: awesome website
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Review Description: awesome website

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Reviewer Name: HA

Review Submission Date: 2022-02-07

Review Title: Used them to send a gift for the next…
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Review Description: Used them to send a gift for the next and it was delivered on time and as expected.

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Reviewer Name: Sport Soccer

Review Submission Date: 2022-01-09

Review Title: Ordered Christmas flowers on 20 Dec for…
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Review Description: Ordered Christmas flowers on 20 Dec for 30 Dec delivery , delivery was never made, after multiple attempts to contact customer service a few days later they replied and offered 10% discount. They never delivered never give discount never responded again no refund.

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Reviewer Name: Steve B

Review Submission Date: 2021-12-29

Review Title: Avoid this supplier
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Review Description: Ordered Christmas flowers on 20 Dec for 21 Dec delivery in Norway. Delivery was not until 29th Dec and was not what I ordered and flowers different colour etc and looks very cheap and nasty. Avoid at all costs.