Users Voice for Pinkcherry

18% users rated Terrible
4% users rated Poor
0% users rated Average
0% users rated Very Good
79% users rated Excellent
Pie Chart Review Representation for Pinkcherry
Pinkcherry Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Jul 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.4 4.1 1 4.5 2.3
Oct 2022 5 4.4 3.9 1 4 5
Nov 2022 5 2.7 4.1 1 4.2 3
Dec 2022 5 5 5 5 5 5
Mar 2023 4 4.6 3 1.5 4.1 3
Line Chart for Rating of peer stores

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Detailed Pinkcherry Review by

Introduction:

PinkCherry.ca is a Canada-based online store that sells a wide range of sex toys, lingerie, lubricants, and adult products. The website has been in operation for over ten years and has established itself as one of the leading online retailers in the adult industry.

Pros and Cons:

Pros: -Discreet packaging and shipping -Huge selection of products -Competitive prices -Free shipping on orders over $49 -30-day return policy Cons: -Some customers have reported slow delivery times -Customer service can be slow to respond -Some products may not be of the best quality

User Experience:

PinkCherry.ca is easy to navigate with clear categories and search functionality. The site is also mobile-friendly, making it easy to shop on-the-go. Customers can create an account to track orders and save items for future purchase.

Pricing and Value for Money:

PinkCherry.ca offers competitive prices on their products. They frequently have sales and promotions, and offer free shipping on orders over $49. The value for money varies depending on the product, but overall, customers report good value for their purchases.

Alternatives:

Some alternative online adult retailers include Lovehoney, Adam & Eve, and Babeland.

Customer Service:

Customer service can be slow to respond, and some customers report difficulties getting issues resolved. However, the website does have a dedicated customer service page with various contact options, including email and phone.

Product Quality and Selection:

PinkCherry.ca offers a wide selection of products from various categories, including sex toys, lingerie, lubricants, and BDSM gear. While some customers report products of poor quality, there are many positive customer reviews on product quality.

Website Usability:

PinkCherry.ca is easy to navigate with clear categories and search functionality. The site is also mobile-friendly, making it easy to shop on-the-go.

Returns and Exchanges:

PinkCherry.ca offers a 30-day return policy for most products. Customers can return products for a refund or exchange, although some restrictions apply.

Promotions and Discounts:

PinkCherry.ca frequently has sales and promotions, including discounts on select items and free gifts with purchase. They also offer free shipping on orders over $49.

Reputation:

PinkCherry.ca has a positive reputation in the online adult retail industry. While some customers report issues with customer service and product quality, there are many positive customer reviews as well.

Payment Options:

PinkCherry.ca accepts various payment options, including credit card, PayPal, and e-transfer.

Loyalty Programs:

PinkCherry.ca does not have a loyalty program at this time.

Customer Reviews:

Customer reviews on PinkCherry.ca are mixed. While some customers report issues with product quality and customer service, there are many positive customer reviews as well.

Community Involvement:

PinkCherry.ca does not have a significant presence in the community at this time.

Shipping and Costs:

PinkCherry.ca offers free shipping on orders over $49. Shipping costs for orders under $49 vary depending on the customer's location and the size and weight of the order. The website offers various shipping options, including express and international shipping.

Pinkcherry Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Max Larson

Review Submission Date: 2022-12-29

Review Title: Wish I could rate 6 stars!
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Review Description: The product was amazing! Shipping was slow but it's not their fault.

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Reviewer Name: Mr. Happy

Review Submission Date: 2022-12-26

Review Title: Great Variety
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Review Description: Easy to shop, detailed photos and descriptions and a great variety of products.

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Reviewer Name: Dave

Review Submission Date: 2022-12-21

Review Title: TERRIBLE EXPERIENCE
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Review Description: Ordered Dec 8th, told me Dec20th that they have no idea where my shipment is. To late to get new for Christmas, so RUINED my Christmas gift/idea. Customer service casually just offers money back or to re-ship. Do you know how Christmas works over there?! Having my money back and no present doesn't help DUH

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Reviewer Name: Kk

Review Submission Date: 2022-12-17

Review Title: Great selection of product that is…
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Review Description: Great selection of product that is hosted in a very inclusive way. Easy to check out

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Reviewer Name: Gem

Review Submission Date: 2022-12-12

Review Title: Terrible terrible customer service
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Review Description: Good products, horrible website and customer service. Their loyalty points are bugged, and wont leave the pending stage even after the 5-7 business days you're meant to wait, and when you complain about it to their customer support, they'll just tell you to wait the 5-7 business days. It's as if they dont read your complaints fully at all.

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Reviewer Name: DS

Review Submission Date: 2022-12-12

Review Title: Amazing customer service
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Review Description: Amazing customer service. Item showed up the next day in an unmarked box. Works great, and would recommend to anyone looking for this level of quality hardware.

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Reviewer Name: Adam B

Review Submission Date: 2022-12-10

Review Title: Paid in full and items not sent.
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Review Description: I ordered my items and waited for siping confirmation. I received a tracking number, but the expected delivery date came and went and the item hasn’t even been received by the shipping company. Still charged for the item and it seems to be lost.

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Reviewer Name: Sophie

Review Submission Date: 2022-12-09

Review Title: First time ordering from an online…
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Review Description: First time ordering from an online store. Great variety of products to choose from. Everything had great descriptions and pictures which made it easy to choose. My purchases came very quickly and were just as advertised! Christmas has come early for me !!

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Reviewer Name: Amanda

Review Submission Date: 2022-12-09

Review Title: This was my first time ordering from…
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Review Description: This was my first time ordering from this store and it was a very easy process. Everything was laid out clearly with descriptions which made the process a lot less intimidating. My products arrived in a timely manner with no damage and the product had clear instructions for usage. I will most definitely order from this website again.

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Reviewer Name: Hope

Review Submission Date: 2022-12-08

Review Title: This was my first time ordering from an adult toy store
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Review Description: This was my first time ordering from an online sex toy store. I saw one of their billboards and thought I would have a look. The website was super easy to navigate. I loved that they had short videos on each toy so I could see what it looked like. I found something that looked fun. Checkout was easy and my toy arrived in 3 days. The packaging was discrete so I didn't need to worry about my child seeing the company name.

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