Pintoranch Reviews

Voted Average (4/5)

2 Votes

3 Reviews

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Exceptional Customer Service & Lightning-Quick Delivery

Allow me to share my extraordinary experience with Pinto Ranch at pintoranch.com. When I decided to purchase a pair of boots, I wanted to ensure the perfect fit. The staff went above and beyond to assist me, providing accurate sizing information with a warm and helpful attitude. What truly impressed me was the speed at which my order was processed and shipped. The boots arrived promptly and, to my delight, fit like a dream. This level of efficiency and attention to detail showcased by Pinto Ranch is commendable. I am beyond satisfied with my purchase and the fantastic service I received. Without a doubt, I will not only return as a customer but also recommend Pinto Ranch to friends and family seeking top-notch products and service. Kudos to the team for setting such a high standard in the realm of online shopping.

Impressed with Product; Disappointed with Customer Service

My experience with pintoranch.com left me with mixed feelings. I purchased two shirts, and while the quality was impressive, the sizing was way off. Despite ordering the 54/56 inch chest (3XL), the actual measurements were closer to a 60 inch chest, with arm lengths that seemed fit for an orangutan. Frustrated but still hopeful, I attempted to contact Customer Services multiple times through email and their chat line, seeking an exchange for a correct size. Unfortunately, my efforts were met with silence; no one ever responded. While the shirts were undeniably nice, the lack of support and response from the customer service team left me deeply disappointed. I believe in giving credit where it's due, but the absence of assistance was a major letdown. Hopefully, pintoranch.com can address their customer service shortcomings to match the quality of their products in the future.

Exceptional Quality, Disappointing Fit

My heartfelt testimonial for pintoranch.com unravels with a tinge of bittersweet disappointment. Having eagerly bought two shirts worth $188.00, my excitement dwindled upon discovering a major discrepancy. The shirts, advertised for a 54/56-inch chest (3XL), astonishingly measured well beyond 60 inches, accompanied by sleeve lengths seemingly tailored for an Orangutan. Anticipating a simple solution through their Customer Services or email correspondence, I attempted to exchange the ill-fitting shirts for a more suitable size. However, my efforts were met with deafening silence on all channels, including the chat line, leaving me exasperated and disheartened. The lack of responsiveness exemplified a dire lack of customer service, tarnishing an otherwise positive experience of quality products. Despite the unfortunate fit issues and the subsequent customer service debacle, the shirts themselves exuded quality and style. If only their sizes aligned with the promised measurements, my experience would have been nothing short of stellar. A poignant reminder that impeccable products can be overshadowed by subpar customer support, turning what should have been a seamless transaction into a frustrating ordeal.