Introduction
Pipette is a skin care brand that offers clean, safe, and effective products for babies, mothers, and adults. Founded by a team of scientists, parents, and entrepreneurs, Pipette strives to make high-quality, non-toxic, and sustainable personal care accessible to everyone. The brand's products are free of harsh chemicals, synthetic fragrances, and animal-derived ingredients, and are tested for safety and performance by dermatologists and pediatricians. Pipette also partners with organizations that support maternal and child health, and donates a portion of its profits to causes related to infant mortality and education.
Pros and Cons
Pros:
- Pipette offers a wide range of skin care products for babies, moms, and adults.
- The brand uses clean, safe, and sustainable ingredients that are gentle on the skin.
- The products are fragrance-free, cruelty-free, vegan, and gluten-free.
- Most of the products are affordable and offer good value for money.
- Pipette partners with non-profit organizations to promote maternal and child health.
Cons:
- Some users may find the products to be too mild or not effective enough for their specific skin concerns.
- The product selection may not be as extensive as some other brands.
- The website may not be as user-friendly or informative as some other e-commerce sites.
User Experience
Pipette's website is simple, clean, and easy to navigate. The products are organized by category, and each product page includes detailed descriptions, ingredients lists, and customer reviews. The site also offers a subscription service that allows users to save money and receive automatic deliveries of their favorite products. Additionally, Pipette offers a rewards program that allows users to earn points for purchases, referrals, and social media interactions, which can be redeemed for discounts and free products.
Pricing and Value for Money
Pipette's products range from $5 for a travel-sized tube of lotion to $45 for a gift set of full-sized products. Most of the products are priced between $10 and $20, which makes them affordable for most consumers. The brand also offers a 15% discount for first-time customers who sign up for the mailing list, and free shipping on orders over $40. Considering the quality and safety of the ingredients, as well as the social and environmental impact of the brand, Pipette's products offer good value for money.
Alternatives
Some popular alternatives to Pipette include The Honest Company, Burt's Bees, Babyganics, and Earth Mama. These brands offer similar products that are natural, safe, and affordable. However, each brand has its own unique strengths and weaknesses, and users may prefer one brand over the others depending on their personal preferences and needs.
Customer Service
Pipette's customer service is available via email and phone during business hours, and the brand is responsive and helpful with inquiries and feedback. The website also offers a FAQ section and a chat feature that allows users to ask questions in real-time. Pipette's products are backed by a 60-day satisfaction guarantee, which allows users to return or exchange any product that doesn't meet their expectations.
Product Quality and Selection
Pipette's products are formulated with high-quality, safe, and sustainable ingredients that are free of harmful chemicals, fragrances, and animal-derived ingredients. The brand offers a variety of skin care products for different needs and ages, including lotions, oils, balms, washes, and creams. The products are gentle, hydrating, and nourishing, and are suitable for sensitive, dry, and normal skin types.
Website Usability
Pipette's website is simple and easy to use, but may not be as informative or detailed as some other e-commerce sites. The products are organized by category, but some users may prefer more advanced search and filtering features. The site also lacks educational resources or tutorials on skin care, which may be useful for consumers who are new to natural or baby skin care.
Returns and Exchanges
Pipette's products are backed by a 60-day satisfaction guarantee, which allows users to return or exchange any product that doesn't meet their expectations. The brand provides a pre-paid return label for all US orders, and refunds are issued to the original form of payment within 2 weeks of receiving the returned item. Exchanges are also available for defective or damaged products.
Promotions and Discounts
Pipette offers a 15% discount for first-time customers who sign up for the mailing list, and free shipping on orders over $40. The brand also offers periodic promotions and discounts to its loyal customers, as well as special discounts for military families and healthcare workers.
Reputation
Pipette has gained a positive reputation in the natural and baby skin care industry, thanks to its commitment to safety, sustainability, and philanthropy. The brand has received positive reviews from customers and influencers alike, and has been featured in major media outlets such as Forbes, Vogue, and The Today Show. Pipette has also received awards and certifications for its products and practices, including the EWG Verified mark and the Leaping Bunny certification.
Payment Options
Pipette accepts all major credit cards, as well as PayPal and Apple Pay, for online purchases. The brand uses secure and encrypted payment processing to protect users' personal and financial information.
Loyalty Programs
Pipette offers a rewards program that allows users to earn points for purchases, referrals, and social media interactions, which can be redeemed for discounts and free products. The brand also offers a subscription service that allows users to save money and receive automatic deliveries of their favorite products.
Customer Reviews
Customers have generally been happy with Pipette's products, citing their effectiveness, safety, and gentle nature. Some users have noted that the products may be too mild for their needs, or that the scent-free nature of the products may not be to everyone's liking. However, overall the reviews are positive, and customers appreciate the brand's commitment to transparency, sustainability, and social responsibility.
Community Involvement
Pipette partners with non-profit organizations such as Every Mother Counts and Brighter Tomorrows Fund to support maternal and child health around the world. The brand also donates a portion of its profits to causes related to infant mortality and education, and encourages its customers to get involved in these causes through its social media channels.
Shipping and Costs
Pipette offers free shipping on orders over $40, and a flat rate of $5 for orders under $40. The brand ships to all US states, as well as select international destinations, and provides tracking information for all orders. Most orders are processed and shipped within 1-2 business days, and typically arrive within 3-7 business days of being shipped. Expedited shipping options are also available for an additional fee.
