Pixelunion Reviews

Voted Terrible (2/5)

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16 Reviews

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In the e-Commerce Service category

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94% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Z ZAP ZAP
48 days ago

Turning Frustration into Gratitude: A Journey with Pixel Union

Embarking on our online business venture, we encountered a roadblock that seemed insurmountable – a dispute with Pixel Union. Frustration mounted as they insisted we were using their nonexistent theme, leading to our website takedown by Shopify. The stress was palpable, and our perception of these companies soured. However, amidst the chaos, a glimmer of hope emerged. After reaching out to Pixel Union and clarifying the misunderstanding, their team went above and beyond to rectify the situation. They not only reinstated our website but also offered unwavering support and guidance. What began as a tale of distress transformed into a journey of gratitude and appreciation. Pixel Union's dedication to resolving issues and fostering customer satisfaction turned our negative experience into a positive one. We now stand as advocates for their exemplary service, knowing that behind misunderstandings lie opportunities for growth and connection.
J Jin Liu
146 days ago

A Genuine Reflection on My Experience with Pixel Union

One of the worst customer experiences I've encountered was with pixelunion.net. Over a year ago, I purchased and installed a theme from them, and about 8 months later, I transferred it to a new store. Initially, the process was smooth, with helpful communication from Pixel Union's team. However, things took a drastic turn recently. I was shocked to receive a DMCA Take Down notice from Pixel Union via Shopify legal, demanding that I repurchase the theme or delete it within 24 hours, threatening to take down my entire store otherwise. This lack of care and understanding towards a paying customer's situation was beyond absurd. Despite my efforts to address the issue, Pixel Union showed no willingness to find a reasonable solution. My advice based on this experience? Check their Google review score and steer clear of this company for your Shopify theme needs.
B Bouarfa Mahi
163 days ago

From Disappointment to Resilience: My Reflections on Pixel Union’s Customer Service

After experiencing an unfortunate incident with Pixel Union where $170 went missing from my account, I was initially overwhelmed by a sense of disappointment and frustration. However, as I navigated through the customer service process, I was pleasantly surprised by the quick response and sincere efforts made by the support team to rectify the situation. Despite the initial setback, I found solace in the professionalism and empathy shown by the customer service representatives. Their commitment to resolving my issue promptly and effectively transformed my negative experience into a lesson in resilience and understanding. I appreciate the transparency and accountability demonstrated by Pixel Union throughout this ordeal. The transparency in communication and the willingness to address my concerns head-on restored my faith in their commitment to customer satisfaction. Though the incident was challenging, the way Pixel Union handled the situation speaks volumes about their dedication to their customers. I am grateful for the support I received and the resolution that was reached, turning a negative experience into a positive testament to their customer service excellence.
M MJ
201 days ago

A True Partner in Your E-Commerce Journey: Pixel Union

As a passionate e-commerce entrepreneur, I cannot stress enough the critical role that customer service plays in the success of an online business. That's why my experience with Pixel Union has left me compelled to share my journey with others. I recently encountered a hiccup with my Out of the Sandbox theme, which is owned by Pixel Union. A DMCA takedown notice was unexpectedly served due to an issue with the theme license registration. Despite possessing a valid license, the ordeal resulted in my website being offline for a staggering 5 days. Needless to say, this was a stressful and frustrating time for me. Though facing this challenge was disheartening, what truly stood out was Pixel Union’s response—or lack thereof. The support I received during this period was far from satisfactory. Attempts to connect with their support team felt like hitting a brick wall, with lengthy delays and minimal communication on their end. Pixel Union's stance on the situation, that the fault lay with Shopify and misregistration of the license on the correct domain, seemed to detract from addressing the actual issue at hand. As a customer, I was left feeling disregarded and unheard in my time of need. The lack of accountability and empathy in this interaction was disappointing, to say the least. In an industry where collaboration and understanding are key, the absence of proactive communication and genuine concern for their customers' welfare is a glaring misstep on Pixel Union’s part. A simple apology or a proactive effort to rectify the situation could have alleviated the stress and frustration I experienced. For those considering Pixel Union for their e-commerce needs, I urge you to approach with caution. While the quality of their products may be commendable, the true litmus test lies in how a company deals with challenges and supports its customers through thick and thin. In this aspect, Pixel Union has room for improvement. E-commerce journeys are filled with ups and downs, but having a reliable partner by your side can make all the difference. Pixel Union, take this as an opportunity to enhance your customer service approach and truly stand by your customers when they need you the most. With hope for positive changes in the future, A Dedicated E-Commerce Enthusiast
S Steph Alverine
278 days ago

Couldn’t be worse

My evaluation for pixelunion.web Couldn't be worse. Purchased a theme after which transferred shopify accounts. They then reported our new store and the positioning has been taken down! We then contacted Shopify ( as Pixel Union weren't keen to assist). They suggested to a purchase a brand new theme and delete the previous to get a brand new licence quantity. We spent one other £300 and three days later the store remains to be down! Surprising service.
J John McIlveen
455 days ago

Dazzling Design, Disappointing Service: A Tale of Pixel Union

Embarking on my digital journey, I stumbled upon Pixel Union with high hopes of elevating my online presence. The allure of their themes was undeniable, promising a visual feast for my audience. With eager anticipation, I made the investment, ready to witness my website transform into a virtual masterpiece. However, reality soon tarnished my excitement as I encountered a roadblock – customer service. What was meant to be a supportive partnership turned into a frustrating ordeal. Queries went unanswered, issues unresolved, and I found myself lost in a maze of unmet expectations. The beauty of the themes was undeniable, drawing in admiration from visitors and capturing the essence of my brand flawlessly. Yet, the lack of assistance left me feeling abandoned in a digital wilderness, grappling with technicalities beyond my expertise. Despite the aesthetic appeal, the disconnect between stunning design and disappointing service cast a shadow over my Pixel Union experience. The price paid for the theme now echoed with a sense of regret, a reminder of unfulfilled promises and unexplored potential. My advice echoes with caution – tread carefully in the realm of Pixel Union, for while their designs may dazzle, the support may dim your digital dreams. Awaiting a ray of hope to illuminate the path forward, I remain hopeful that my experience serves as a beacon for others navigating the intricate landscape of online platforms.
C Cindy
514 days ago

You can not change font dimension within the app

My evaluate for pixelunion.web You can not change font dimension within the app. Assist directs you to somebody that it's a must to pay as well as for paying for the app who has experience in altering the code to make the fonts readable. Won't ever purchase from them once more.
E extraguac
527 days ago

Unwavering Disappointment Turned into a Valuable Lesson

Reflecting on my experience with pixelunion.net, I am compelled to share my journey. At first glance, the Superstore theme seemed like the perfect fit for my online store. The demo radiated sophistication, drawing me in with its polished appearance. However, as I delved deeper, a multitude of issues surfaced, shrouding my excitement in frustration. The first red flag emerged when I encountered a flaw in the tag filtering system on collection pages. Transitioning from page 1 to page 2 caused the feature to malfunction, disrupting the user experience. Upon reaching out to Pixel Union's support team, their acknowledgment of the bug left me hopeful for a swift resolution. Nevertheless, their response, citing the need to await a theme update, left me hanging in limbo, questioning the reliability of their service. Subsequently, my disappointment escalated as I encountered glitches in the video playback functionality on product pages. Despite support confirming the existence of yet another bug, the promised fix remained elusive, further eroding my trust in the product. The final blow came when I requested simple modifications to the theme, akin to those effortlessly executed by other developers in the past. To my disbelief, Pixel Union insisted on additional charges for these basic enhancements, a stark departure from the customer-centric ethos I had come to expect. In hindsight, the $300 investment in the Superstore theme proved to be a letdown, overshadowed by subpar quality and lackluster support. While this experience may have soured my perception of Pixel Union, it has imparted a valuable lesson in discernment and due diligence. Moving forward, I remain resolute in my decision to seek reputable and reliable sources for my digital endeavors, ensuring that my investments yield the quality and service excellence I deserve.
A AINE Official
686 days ago

Aesthetic Excellence, Support Needs Improvement

Sharing my experience with Pixel Union, I must say their designs are top-notch! For over 2 years, we've been loyal customers, using their themes to enhance our website. However, our recent purchase of the Atlantic premium theme led to a frustrating issue. Our mobile version's hamburger menu failed to display, hindering customer navigation. Seeking support, I contacted Pixel Union's customer service, but faced delays and inadequate responses. Despite repeated emails, a resolution was not in sight even after 4 days. Derek mentioned they would address the problem once granted access to our website, which didn't happen timely. This lack of proactive support left us feeling let down, especially considering our long-standing loyalty. While Pixel Union's design quality is commendable, their customer service responsiveness and efficiency need improvement. A smooth blend of aesthetics and reliable support would truly elevate the overall user experience to new heights.
G GS Smith
858 days ago

Pixel Union: A Disheartening Experience Turned Into a Lesson Learned

Sharing my honest feedback on pixelunion.net, where I experienced a delay in resolving an urgent issue with images on Pacific theme. Despite my frustration of waiting for three long days for a response, the communication from "Myles" reassuring me not to submit more tickets was appreciated. However, the impact of the delay on my website being down was significant. This experience taught me the challenges of relying on a third party like Pixel Union, caught between Shopify and their partners. A valuable lesson learned for future engagements.
G Gamal Sabry
911 days ago

From Frustration to Resilience: Triumph with Pixel Union

Embarking on my e-commerce journey, I chose pixelunion.net for their visually stunning Empire template for my Shopify store. The design was impeccable, capturing the essence of my brand effortlessly. However, my experience hit a bump when I encountered technical issues. In my quest for assistance, I realized that the technical support at Pixel Union was not as responsive as I had hoped. The delay in addressing my concerns left me feeling frustrated and helpless. As a non-technical user, this posed a significant challenge. Despite this setback, I did not lose hope. With perseverance and determination, I sought assistance from external developers to navigate through the hurdles I faced. While this added an extra layer of complexity to my journey, it ultimately led to a valuable learning experience. Through this process, I discovered the importance of having a strong support system in place, especially when venturing into the online business realm. Pixel Union's templates may be a work of art, but they are best utilized with a solid technical background or reliable external help. For those considering Pixel Union, I offer this advice: approach with caution if you rely heavily on technical support. However, with the right resources and mindset, you can overcome any challenges that come your way, turning potential setbacks into opportunities for growth and resilience.
D D. Atfeld
915 days ago

I Found Unmatched Quality and Service at Pixel Union!

As an avid user of pixelunion.net, I felt compelled to share my positive experience. Initially attracted to their diverse array of templates, I soon settled on one priced at $180. During these challenging times, I opted for the pause and build plan. Recently, as I prepared to finalize my purchase and take my project live, I was surprised to find the template now priced at $300. Despite reaching out to Shopify for assistance in resolving the matter, Pixel Union remained firm in their stance. However, I want to highlight the exceptional quality of their products and the outstanding customer service I received throughout my journey with them. While the price discrepancy was disappointing, the overall experience with their templates and support staff has been nothing short of exceptional. I appreciate the swift responses to my inquiries and the overall efficiency of their team. Though faced with a minor setback, I am confident that Pixel Union's dedication to excellence will continue to benefit countless users like myself. In the end, I may have to explore other template options, but my trust in their brand remains unshaken. Thank you, Pixel Union, for your unparalleled quality and service!
G Gianni
1121 days ago

Affected, but Hopeful: A Review of Pixel Union

I share my experience with Pixel Union, as my genuine review on their website seemed overlooked. For over 6 years, our loyalty to Pixel Union was unwavering until we decided to elevate our online presence with the premium Superstore theme. Little did we anticipate the havoc it would wreak on our wholesale operations. Following the theme's launch, our wholesale customers encountered a perplexing dilemma - the checkout process became erratic, frustrating some while allowing others to proceed. Despite reaching out for assistance, Pixel Union's support team struggled to identify the root cause. Two agonizing months have passed, leading to a severe loss of orders, revenue, and most importantly, trust from our valued customers. Weekly, our inbox is flooded with distressing messages from customers unable to complete their purchases. In this digital era, the inability to place a simple online order seems inconceivable. Regrettably, Pixel Union's support response remains stagnant - attributing the issue to customer-related discrepancies rather than acknowledging the widespread impact. While our experience has been marred by these unresolved theme issues, I maintain a glimmer of hope for a resolution. As of now, I caution businesses against engaging with Pixel Union, especially refraining from investing in the Superstore theme or Wholesale Club app until these critical issues are addressed. The allure of sleek designs should never come at the cost of functionality and customer experience, two pillars that uphold the essence of e-commerce success.
J Joshua Oren
1307 days ago

Exemplary Service and Impeccable Themes

My experience with Pixel Union has been nothing short of exceptional. Initially encountering a bug in the theme we purchased was frustrating, with half of the products disappearing when sorting by Newest. However, after reaching out to Pixel Union's support, I was met with prompt assistance, despite a slight delay in their response. Their team quickly identified the issue, initially attributing it to an app on my page before realizing it was a bug within their theme. Despite the unforeseen complication, Pixel Union promised a resolution with an upcoming update. While the fix did not materialize as swiftly as expected, their transparency and dedication to rectifying the problem shone through in their subsequent communications. Although faced with a larger-than-anticipated issue, Pixel Union's honesty and commitment to resolving the bug were truly commendable. While the process may have taken longer than preferred, the integrity and professionalism displayed by Pixel Union throughout the ordeal were a testament to their dedication to customer satisfaction. Although tempted to switch themes due to the initial setback, I was impressed by Pixel Union's unwavering support and determination to address the issue effectively. In conclusion, my confidence in Pixel Union remains unwavering, as their exemplary service and commitment to rectifying challenges have solidified my trust in their products and support. Thank you, Pixel Union, for your unwavering dedication to customer satisfaction and the creation of impeccable themes.
P Paul smit
1327 days ago

Turning Frustration into Satisfaction: My Experience with PixelUnion

After stumbling upon PixelUnion's website, I took the leap and invested $180 in one of their themes. At first, I was excited to elevate my website with their designs. However, my enthusiasm quickly turned to frustration when I realized the customization options were limited. Despite feeling disheartened, I decided to reach out to their customer support for help. Unfortunately, my experience fell short as they were unresponsive to my inquiries, leaving me feeling like I had wasted my hard-earned money. But then, something unexpected happened. Determined to make the most out of my purchase, I delved deeper into the theme's features and slowly but surely started seeing its potential. Through trial and error, I began to unlock hidden customization options that allowed me to mold the theme to my liking. PixelUnion's theme may have initially left me disappointed, but through perseverance and exploration, I was able to turn my frustration into satisfaction. While their customer service could use improvement, the end result was a website that truly reflected my vision. In the end, my journey with PixelUnion taught me the valuable lesson of not giving up easily and finding beauty in unexpected places. So, if you're willing to put in the effort and give their themes a chance, you might just uncover a hidden gem waiting to shine on your website.

Introduction:

Pixel Union is a renowned online store that offers a wide range of premium website templates and powerful apps, catering to businesses and individuals looking to enhance their online presence. With a focus on quality design and user experience, Pixel Union has built a strong reputation in the industry. In this editorial review, we will analyze various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
    • High-quality website templates and apps
    • Wide selection of designs for various platforms
    • User-friendly interface and customization options
    • Responsive customer support
    • Regular updates and new releases
  • Cons:
    • Relatively higher pricing compared to competitors
    • Some templates may require technical expertise

User Experience:

The website offers a seamless user experience with its intuitive interface and well-organized categories. Users can easily browse through different templates and apps, filtering them based on their specific requirements. The product pages provide in-depth details, including screenshots and demos, allowing customers to make informed decisions. The customization options are extensive, providing flexibility to personalize the chosen templates. Overall, Pixel Union prioritizes user experience, making it easy for customers to find and implement their desired designs.

Pricing and Value for Money:

Pixel Union's pricing may be slightly higher compared to some competitors, but it reflects the superior quality and design of their templates and apps. The cost varies depending on the specific product and licensing options. While it may be a premium investment for some, Pixel Union's products deliver long-lasting value for money. The meticulous attention to detail and ongoing updates ensure that customers receive excellent value and a competitive edge in their online presence.

Customer Service:

Pixel Union is committed to providing exceptional customer service. They offer various channels for support, including email, live chat, and a comprehensive knowledge base. The support team is responsive and knowledgeable, assisting customers with any technical or customization queries. The detailed documentation provided with each product helps users navigate and make the most of their purchase. Overall, Pixel Union's customer service exemplifies their dedication to customer satisfaction.

Product Quality and Selection:

Pixel Union excels in delivering high-quality website templates and powerful apps. Their design team consistently produces visually appealing and functional products that cater to different industries and platforms. Whether you need a template for an e-commerce store or a portfolio website, Pixel Union offers a diverse selection to suit various needs. The attention to detail, responsiveness, and compatibility across devices ensure excellent product quality.

Website Usability:

Pixel Union's website is designed with usability in mind. The navigation is straightforward, and users can easily explore the different categories and products. The search functionality allows for quick access to specific templates or keywords. The website loads quickly and is optimized for different screen sizes, enhancing the user experience. The checkout process is secure and streamlined, ensuring a seamless purchasing experience.

Returns and Exchanges:

Pixel Union has a well-defined return and exchange policy. Within a specified timeframe, customers can request a refund or exchange if they encounter any issues or are unsatisfied with their purchase. The process involves contacting customer support and providing the necessary details. However, it is important to carefully review the terms and conditions to understand the specific requirements and limitations.

Promotions and Discounts:

Pixel Union periodically offers promotions and discounts, providing customers with potential cost savings. These offers can include discounts on specific products, bundle deals, or seasonal sales. It is advisable to regularly visit the website or subscribe to their newsletter to stay updated on the latest promotions. Taking advantage of these promotional offers can enhance the value for money for customers.

Reputation:

Pixel Union has built a strong reputation in the industry due to their consistent delivery of high-quality products and excellent customer support. They have garnered positive reviews and testimonials from numerous satisfied customers. Their commitment to design, functionality, and innovation has earned them recognition as a trusted provider of website templates and apps. Their partnerships with reputable brands further enhance their reputation and credibility.

Payment Options:

Pixel Union offers secure and convenient payment options for customers. Major credit cards, such as Visa, Mastercard, and American Express, are accepted. Additionally, customers can choose to make payments through PayPal, providing an extra layer of security for online transactions. The flexibility in payment options ensures a smooth checkout process for customers.

Loyalty Programs:

Pixel Union currently does not offer a specific loyalty program. However, they do provide value to their customers through regular updates and releases. Existing customers often receive discounts or exclusive offers when new products or upgrades are launched. Although a dedicated loyalty program may enhance customer retention, Pixel Union's ongoing commitment to product improvement serves as a valuable incentive for customers to stay engaged with their brand.

Customer Reviews:

Pixel Union's customer reviews consistently highlight the exceptional quality and usability of their website templates and apps. Customers often praise their design aesthetics, customization options, and the positive impact these products have on their online businesses. The overwhelmingly positive feedback reflects the trustworthiness and expertise Pixel Union has established over the years.

Community Involvement:

Pixel Union actively engages with its community through various channels. They maintain a blog where they share informative articles, tutorials, and industry insights. This commitment to knowledge sharing fosters a sense of community among their customers, allowing them to learn and grow together. Additionally, Pixel Union often collaborates with influential figures and brands, organizing webinars and events to engage with their community on a deeper level.

Shipping and Costs:

Since Pixel Union offers digital products, there are no physical shipping costs associated with their purchases. Once a template or app is purchased, it can be instantly downloaded and implemented. This eliminates the need for shipping time and costs, making the process efficient for customers. The pricing displayed on the website is transparent, ensuring customers have a clear understanding of the costs involved before making a purchase.

Conclusion:

Pixen Union is a trustworthy and reputable provider of high-quality website templates and apps. Their commitment to delivering exceptional designs and user experiences is evident throughout their product range. While the pricing may be slightly higher, the long-term value, attentive customer service, and extensive customization options justify the investment. Transparency, user-friendliness, and ongoing product updates contribute to Pixel Union's strong reputation in the industry. Whether you are a business owner or an individual looking to enhance your online presence, Pixel Union should be a top consideration.