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5% users rated Poor
0% users rated Average
5% users rated Very Good
85% users rated Excellent
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Reviewer
Unparalleled Customer Care: A True Gem in Online Shopping
Sharing my delightful experience with Pixi Beauty at pixibeauty.co.uk is an absolute joy. The exceptional customer service I received left me in awe. Upon realizing that I had missed selecting a free sample, their team’s immediate response and swift resolution were truly commendable. Their proactive approach in rectifying the mistake not only showcased their dedication but also won my loyalty. Not only do I adore Pixi Beauty’s products, but the outstanding customer experience they provide has cemented my decision to become a repeat customer. The combination of quality products and top-notch service sets them apart in the world of online shopping. Kudos to Pixi Beauty for elevating the customer experience and for setting a benchmark in customer care. Shopping with them is not just a transaction; it’s a delightful journey every time! A
Anna
Unmatched Customer Care: A True Gem at Pixi Beauty
As a dedicated customer of Pixi Beauty, I recently encountered a minor hiccup with my order from their website. Despite the speedy delivery, an item was missing from my package upon arrival. Frustrated but hopeful, I contacted their customer service team and was pleasantly surprised by the exceptional service I received. The representative, Liz, assured me that my concern would be addressed within 2 days. To my delight, within a mere 2 hours, I received a prompt and apologetic response from Liz herself. She attentively listened to my issue, promptly gathered my details, and efficiently arranged for a replacement to be swiftly shipped to me. This level of proactiveness and dedication truly emphasized Pixi Beauty's commitment to customer satisfaction. In a world where mistakes are inevitable, it is the response and resolution that truly matter. Pixi Beauty not only rectified the error promptly but did so with a personalized touch that exceeded my expectations. Liz's swift actions and genuine concern have not only restored my faith in their brand but have also solidified my loyalty as a customer. This experience has undoubtedly set Pixi Beauty apart in my eyes, showcasing a level of care and attentiveness that is rare to find in today's fast-paced world. I am grateful for Liz's exceptional assistance and the overall impeccable service provided by Pixi Beauty. With such outstanding customer care, I have no doubt that I will continue to choose Pixi Beauty for all my beauty needs. Thank you for going above and beyond! C
Ceri Nixon
Exemplary Support and Swift Resolution
My experience with Pixi Beauty's customer service was nothing short of exceptional. When a package containing cherished Christmas gifts went missing, I reached out to their team in distress. To my relief, Jordyn promptly responded at 7pm, demonstrating compassion and efficiency in arranging a replacement parcel within just one hour. Their dedication and quick action not only salvaged my holiday gifts but also restored my faith in outstanding customer care. Furthermore, the quality of Pixi Beauty's products speaks for itself, as I am not only a satisfied customer but also a loyal advocate. I wholeheartedly endorse their range and commend their remarkable customer service that sets them apart from the rest. A
Anon
Exemplary Customer Care at Its Finest
Embracing the exceptional service provided by pixibeauty.co.uk truly left me in awe. During a recent order, I encountered a minor hiccup with a damaged product. Upon reaching out, their swift response and genuine concern were evident. They promptly processed a replacement, showcasing their dedication to customer satisfaction. In a commendable display of dedication, they even went the extra mile when I realized the shipment address was set for an Airbnb. Despite their earnest efforts, the logistics proved tricky, leading to a seamless refund instead. Their unwavering commitment to resolving issues efficiently and going above and beyond speaks volumes about their customer-centric approach. I am sincerely grateful for their outstanding service and the peace of mind it brings knowing that they prioritize customer happiness. Pixibeauty.co.uk has undoubtedly set a high standard in customer care, and I wholeheartedly recommend them for their exceptional support and dedication to their clients. D
DH
Transformed by Pixi’s Rose Ceramide Cream: A Heartfelt Review
Diving into Pixi’s skincare realm felt like a dream until a tiny glitch appeared. Despite my overall adoration for their products, one minor hiccup surfaced with the rose ceramide cream tube. The luxurious gold writing, albeit aesthetically pleasing, would often shed specks of glitter onto my freshly moisturized face, leaving me slightly bemused. Pixi’s commitment to quality is undeniable, yet this unexpected glimmer left me yearning for a practical solution. A return to the former packaging design or a slight tweak in the lettering format could potentially elevate the user experience tenfold. Undeterred by this minor setback, I continue to be enamored by Pixi’s transformative skincare offerings. From enhancing my natural glow to evoking a sense of radiance, each product encapsulates a realm of skincare wonders. The rose ceramide cream, despite its glittery surprise, continues to nourish my skin and uplift my spirits with its delightful floral essence. In the grand tapestry of Pixi’s skincare universe, this experience serves as a gentle reminder that even the tiniest details matter. Here’s to embracing imperfections as part of the beauty journey and eagerly awaiting Pixi’s next radiant innovation. M
Mary B.
Transformed My Skincare Routine:
When I reached out to Pixi's customer service seeking advice on my skincare routine, I never expected the level of exceptional service and care that I received. Olivia's prompt and helpful response not only addressed my concerns but also exceeded my expectations. Following up, Liz continued this trend of outstanding support, going above and beyond to ensure my satisfaction. This experience truly solidified my trust in Pixi as a brand that values its customers. The investment I made in Pixi products now feels even more worthwhile, knowing that behind the scenes, there are dedicated and knowledgeable individuals ready to assist. From the efficacy of their skincare lines to the top-notch customer service, Pixi has won me over completely. I can confidently say that I love everything about this company and will remain a loyal customer for years to come. B
Brandy
Exceptional Care and Support!
Experiencing the delightful Hello Kitty collaboration with Pixi on pixibeauty.co.uk was a dream come true thanks to their outstanding customer service! Initially thrilled by my order, I was disheartened when one item arrived damaged. I reached out to their customer care team, led by the amazing Olivia and Liz, whose prompt and empathetic responses truly made my day. Their warmth and professionalism assured me that my concern was taken seriously. Thank you, Pixi, for not only creating fantastic products but also for providing exceptional care and support to your customers. With this level of service, I am beyond happy to remain a loyal and devoted customer of Pixi for life! C
Collette S.
A Lifesaver in the World of Beauty
From the moment I stumbled upon pixibeauty.co.uk, my skincare and beauty routine transformed for the better. This company isn't just about selling products; they build relationships. And let me tell you about Liz – a true gem in customer service. When I had a question about an order, she swooped in with kindness and efficiency, resolving my concern seamlessly. Pixi's dedication to their customers is undeniable, permeating every interaction. Each order feels like a gift, packed with delightful samples that spark joy and anticipation. With Pixi, not only does my skin glow with health, but my spirit shines with confidence. This company is not just another brand; it's a companion on the journey to self-love and beauty. If you're looking for a trustworthy friend in the world of beauty, Pixi is the one. Highly recommended for not just their products, but for the genuine care they provide. P
Paul Carpenter
Above and Beyond: My Experience with Pixi Beauty’s Customer Care
I recently encountered a slight hiccup with a delivery from pixibeauty.co.uk due to an issue with the courier service. Frustrated but hopeful, I reached out to Pixi's customer care team and was pleasantly surprised by the exceptional assistance I received, particularly from Fallon. Within just a few hours of my email, a new order was swiftly processed and sent out to me. The efficiency and dedication shown by the customer care team at Pixi Beauty truly impressed me. The seamless resolution to my delivery problem left me feeling valued and appreciated as a customer. I cannot praise Pixi Beauty's customer care enough for going above and beyond to ensure a positive experience for me. Their commitment to resolving issues promptly and effectively truly sets them apart. Thank you to the entire team at Pixi Beauty for your outstanding service and unwavering dedication to customer satisfaction. L
Linsay
Unmatched Quality and Stellar Support at Pixi Beauty
Diving into the world of Pixi Beauty at pixibeauty.co.uk was a true delight. The hydrating milky mist stood out as a favorite, offering a refreshing experience like no other. Opting for the supersized bottles seemed like a no-brainer, yet a slight hiccup arose when Hermes misplaced the shipment. Enter Pixi's customer service superheroes — prompt, empathetic, and efficient. With a quick response and a replacement swiftly on its way, they turned what could have been a frustrating situation into a seamless resolution. Recommending Pixi Beauty is a no-brainer for anyone seeking both exquisite products and unparalleled support. S
Sandra Rowlands
Unexpected Generosity and Exceptional Service at Pixi Beauty
Sharing my recent experience with Pixi Beauty has been nothing short of heartwarming. At first, I encountered a minor hiccup with the packaging of a serum I purchased, and in the process, ended up with a minor cut on my thumb due to a sharp cap. Feeling a bit disheartened, I reached out to their customer service team. Within 15 minutes, I received a prompt and empathetic response from Fallon. Not only did Fallon extend a sincere apology for the inconvenience caused but also went the extra mile by requesting the batch number and my address to rectify the situation. Little did I know that this courteous gesture would lead to an unexpected surprise. Today, I received a package containing not one but four full-sized products from Pixi Beauty! This unexpected act of generosity truly touched my heart and reinstated my faith in exceptional customer service. Thank you, Pixi Beauty, for not only resolving the issue swiftly but also for going above and beyond to ensure customer satisfaction. Your dedication to providing top-notch products along with unparalleled service is truly commendable. I am beyond grateful and delighted by this experience and will continue to be a loyal customer. Kudos to Fallon and the entire team for their outstanding commitment to customer care! L
Lydia Lidia
Glorious buyer care
My evaluate for pixibeauty.co.uk Glorious buyer care. I receiver eyecat eyeliner as a birthday current and removed the packaging earlier than discovering that the liner was dry. It was kindly changed and additional recommendation was on condition that the tip might be taken out and the perimeters swapped for further product. The brand new liner arrived inside a day and I'm happy to say the the product works properly C
CAROL GONZALEZ
Firm went above and past in my thoughts
My assessment for pixibeauty.co.uk I positioned an order and did not obtain any free pattern because it stated I'd in an e mail I obtained from the corporate. Despatched an e mail, did not wish to complain an excessive amount of as a result of I additionally had gotten free transport. The corporate then despatched me three samples by way of precedence mail! Like some eye shadow I simply obtained from them and between that and the way in which customer support handled me wouldn't hesitate to order from them once more. E
Esther Wright
An Unforgettable Experience: From Panic to Satisfaction with Pixi Beauty
In the world of beauty products, loyalty is hard to come by, but Pixi Beauty has managed to secure mine for years. When I received the news that a beloved product, Tint and Conceal, was being discontinued, panic set in. However, my worries were soon replaced with gratitude after reaching out to Pixi's customer support. Their swift and personal response transformed a potential crisis into a memorable consultation session, guiding me towards a suitable replacement product and perfect shade. Taking the leap, I placed an order on Pixi's UK website and was pleasantly surprised when my package arrived promptly the very next day. Their efficiency and dedication to customer service truly set them apart. From that moment on, Pixi Beauty solidified its position as my go-to brand, not just for their fabulous products, but for their unmatched care and attention to their customers' needs. Thank you, Pixi Beauty, for making beauty shopping an experience worth cherishing. S
SB
Exemplary Customer Support That Truly Cares
Sharing my heartfelt experience with Pixi's customer service team: Over the years, I have been a loyal customer of Pixi, entranced by their excellent products. However, my recent order faced a delivery hiccup. Through a stroke of misfortune, the parcel didn't find its way to me through the local carrier. Concerned, I reached out to Pixi's customer service, hoping for a resolution. To my relief, their response was prompt and reassuring, offering clear guidance on the next steps. The exemplary level of customer care exhibited by Pixi's team was exceptional – friendly, efficient, and dedicated to addressing my concerns. Their proactive approach and unwavering support left me in awe. In moments like these, when mishaps occur, it's not just about solving the issue but about how a company handles it – Pixi excelled in going above and beyond. Kudos to the Pixi team for their outstanding customer support that truly cares about their customers' satisfaction.
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