Pixum Reviews

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54 Reviews

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22% users rated Terrible
17% users rated Poor
17% users rated Average
22% users rated Very Good
22% users rated Excellent
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L Liisa Hervonen
118 days ago

I made my first fotobook ever

My evaluate for pixum.co.uk I made my first fotobook ever in november. I used to be astonished how straightforward it was with Pixum! I bought my books just a few days in the past and I'm very delighted with the consequence and the prime quality of the books and the outlet course of. I had some questions with my funds and the voucher, I contacted the Pixum Buyer Service and bought instantly assist to my questions, thanks Jinke F!
P Paul
128 days ago

A Heartfelt Review: Pixum’s Advent Calendar Mishap

With eager anticipation, I ordered an advent calendar from Pixum.co.uk, hoping to add a touch of joy to the holiday season. Unfortunately, my excitement turned to disappointment when the calendar failed to arrive. Despite being promptly refunded, the promise of its eventual arrival still lingers, causing uncertainty and dashed hopes. This experience has not only been a logistical letdown but has also resulted in disappointment among those eagerly awaiting the festive treats within. The miscommunication and delay have left a bitter taste, tarnishing what was meant to be a delightful holiday tradition. While I appreciate the refund, the lack of clarity and continued assurances of its impending arrival have only exacerbated the situation. As the days pass, it becomes increasingly clear that the calendar may never reach its destination, leaving a void in what was intended to be a special countdown to the holidays. In conclusion, Pixum's mishap with the advent calendar has been a regrettable experience, highlighting the importance of transparent communication and reliable service. As the holiday spirit wanes, I hope that future orders will be met with greater attentiveness and fulfillment to prevent further disappointment and ensure a truly joyful celebration for all.
M michelle rowden
128 days ago

An Honest Account of my Disappointing Experience with Pixum.co.uk

Reflecting on my recent interaction with Pixum.co.uk, I feel compelled to share my sincere disappointment. The anticipation of receiving a personalized photo advent calendar turned into frustration as it failed to arrive not once, but twice. Despite diligently verifying my delivery address, the blame was unjustly shifted to a supposed mistake which I knew did not exist. As days passed without any indication of progress, my patience waned, prompting a request for a refund. While the monetary reimbursement was promptly issued, the absence of an apology or acknowledgment of their subpar service left me disheartened. To add insult to injury, the deduction of the postage fee from my refund highlighted their disregard for customer satisfaction. Regrettably, my experience with Pixum.co.uk was marred by inefficiency and a lack of empathy towards my inconvenience. I caution others against entrusting their memories and expectations to a company that falls short of providing the care and service they promise.
G Gulbahar Meho
128 days ago

A Genuine Disappointment with Pixum

My experience with Pixum.co.uk left me feeling extremely disappointed and frustrated. After receiving a less than satisfactory response to an earlier issue, I was shocked to discover that the company had deducted money from my account without my authorization, for the purchase of an additional advent calendar. As a result, I found myself in the possession of two advent calendars, totaling over £50, that were of no use to me, especially considering it was already the 5th of December. I immediately reached out to the company, requesting a refund and hoping for a prompt resolution to this distressing situation. The fact that this incident occurred during what should have been a joyful and festive time only added to my disappointment. I am now eagerly awaiting a response from Pixum.co.uk and hoping for a satisfactory resolution to this matter. Despite this unfortunate experience, I remain hopeful that Pixum.co.uk will address this issue promptly and restore my faith in their customer service. I truly hope that future customers do not have to encounter similar challenges and that the company takes the necessary steps to rectify this situation and prevent it from happening to others.
S Saba
136 days ago

From DIY Projects to Lasting Memories: Pixum Delivered Beyond Expectations

My experience with Pixum.co.uk has been nothing short of exceptional. As an avid DIY enthusiast, I've explored various photo book services, but Pixum stands out as the clear winner for me. The user-friendly interface made creating my personalized photo book a breeze, and the speedy delivery exceeded my expectations. One of the standout features for me was the diverse range of layouts and background options available, allowing me to customize my project exactly how I envisioned. The "ticks" on the photo menu were a small touch that made a significant difference, helping me keep track of the pictures I had already incorporated. With Pixum, I found nothing lacking. The seamless experience from start to finish, coupled with the high-quality end product, has solidified Pixum as my go-to for all my photo book needs. Thank you, Pixum, for transforming my memories into tangible treasures.
S Stephen Allen
182 days ago

Turning Memories into Masterpieces at Pixum: A Golden Anniversary Unveiled

As I embarked on the journey of encapsulating our Golden Wedding anniversary in a tangible keepsake, Pixum.co.uk emerged as a beacon of hope. Initially navigating through unfamiliar terrain, I found solace in the user-friendly interface that Pixum offered. With a myriad of precious moments stored in my PC, Pixum seamlessly transformed them into a beautifully curated album that radiated sheer elegance and nostalgia. Despite encountering minor hurdles in the beginning, the customer service at Pixum proved to be a guiding light, swiftly resolving any concerns that arose. Their efficiency and attention to detail were truly commendable, ensuring that my vision of a perfect anniversary album was brought to life. With the final product in my hands, I was overwhelmed with joy and satisfaction. Each page of the album spoke volumes of love, laughter, and cherished memories shared over five decades. Pixum not only delivered a product but immortalized a milestone in a way that exceeded my expectations. In retrospect, my experience with Pixum was not just about creating an album, but about reliving a lifetime of love through their expertly crafted design. Thank you, Pixum, for turning moments into memories and memories into masterpieces.
K Kevin
259 days ago

Redefining Excellence with Pixum: A Heartfelt Journey of Lost Memories

As a long-time customer of Pixum, I felt compelled to share my recent experience. The unraveling of events left me devastated – all our cherished photos, painstakingly uploaded over the years, vanished without a trace. The shock and heartache of losing these treasured memories cannot be put into words. The sense of betrayal and loss was overwhelming. Pixum, a company we trusted to safeguard our memories, failed us in the most basic of ways. The lack of communication and the abrupt deletion of every single photo felt like a cruel twist of fate. Despite the pain and disappointment, I believe in transparency. My message is simple: think twice before entrusting your memories to Pixum. Learn from my experience and ensure the safety of your precious moments elsewhere. In the midst of this turmoil, I hold onto hope that Pixum will learn from this and strive to do better. As a once loyal customer turned wary critic, I urge you to tread cautiously. Pixum may have faltered, but there is always room for redemption in the realm of customer trust.
A ANNA
409 days ago

Transforming Memories: A Testimonial for Pixum.co.uk

Embarking on the journey of printing passport photos led me to Pixum.co.uk, and I must say, it was a delightful experience from start to finish. Not only did I find the price incredibly reasonable, but the flexibility to print 8 different photos instead of duplicates was a game-changer. This feature was not just convenient but also practical, especially when needing photos for multiple individuals. The efficiency of Pixum.co.uk shone through in their delivery process. Surpassing my expectations, my order arrived promptly, ensuring that my urgent needs were met without any delays. The quality of the photos was top-notch, reflecting the dedication of Pixum.co.uk to delivering excellence in every aspect of their service. If you're seeking a reliable partner for your printing needs, Pixum.co.uk is the way to go. Their attention to detail, affordability, and speedy delivery make them a standout choice in the realm of passport photo printing. Trust me, your memories are in good hands with Pixum.co.uk.
D Dermot
595 days ago

An Unforgettable Disappointment: My Experience with Pixum.co.uk

Having invested in a large canvas print from Pixum.co.uk to immortalize a cherished family memory, I was devastated when it arrived damaged. Despite reaching out to their customer service for a replacement, the remedy proved to be worse than the initial flaw. Upon receiving the supposedly perfected canvas, my excitement quickly turned to disbelief. The image was so blurred that even in a drunken haze, one would struggle to decipher its contents. The quality was so abysmal that I wouldn't dare display it in a doghouse, let alone my own home. To think that €150 had gone to waste on this unrecognizable disaster was truly disheartening. Regrettably, my attempts to seek assistance from Pixum's customer service have yielded no response, leaving me feeling unheard and frustrated. As a passionate advocate for preserving memories through art, this experience has left me deeply disappointed and cautious about entrusting my precious moments to Pixum.co.uk in the future.
P P.Hamilton
624 days ago

Exceptional Service and Quality!

Three years ago, I stumbled upon Pixum.co.uk, and it has been a game-changer ever since. The seamless experience with Pixum's products has left me in awe. From various orders, each item has been nothing short of top-notch quality, reflecting their commitment to excellence. Pixum's website is a breeze to navigate, offering a plethora of customizable options to suit individual needs. The simplicity of finding and personalizing products is a standout feature, making the entire process a joy. Moreover, the customer care team at Pixum is unparalleled. Their prompt and efficient service keeps you well-informed about your order every step of the way until it reaches your doorstep. Their dedication to ensuring customer satisfaction is truly commendable and sets them apart from others in the industry. In conclusion, Pixum has earned my unwavering loyalty. I wholeheartedly recommend Pixum to anyone seeking top-tier quality, exceptional service, and a seamless online shopping experience. Thank you, Pixum, for consistently exceeding expectations!
A Andrew Boulton
1219 days ago

Unexpected Disappointment Turned into Customer Service Failure

I had high hopes when I ordered an advent calendar from Pixum.co.uk, but the experience took an unexpected turn when I received someone's wedding album instead. Disappointed, I reached out to Pixum's customer service via email, the only available contact option. After two days, I received a response stating that they were unable to rectify the mix-up since all advent calendar stocks had been depleted. They requested me to return the wedding album and offered a mere £5 discount for my next purchase as a consolation. Regrettably, this incident shattered my trust in Pixum, and I won't be using the £5 voucher, as it doesn't remedy the disappointment caused by the company's oversight. This experience has left me disillusioned with Pixum's customer service reliability and quality control practices.
C CM, Hampstead
1547 days ago

The Power of Exceptional Customer Care at Pixum.co.uk

Embarking on a journey to decorate my living space, I eagerly placed an order for 4 canvases on Pixum.co.uk, envisioning a gallery wall that would bring my home to life. Amidst my excitement, only one canvas arrived, leaving me disheartened. Swiftly reaching out to customer service, my expectations were met with silence, leading to a sense of abandonment and frustration. Despite the initial setbacks, a glimmer of hope emerged when I received an email promising the shipment of the missing 3 canvases. Grateful for the 30% goodwill refund that served as a token of acknowledgment for my inconvenience, I awaited further updates eagerly. With bated breath, I yearned for the moment when my envisioned gallery wall would finally materialize. Each passing day felt like an eternity as I longed for the dispatch notification that would signify the fulfillment of my order. The compassionate gestures and attempts to address my concerns restored a sense of trust and reassurance in Pixum.co.uk. As I sit surrounded by the canvases that now adorn my walls, I reflect on the journey that led me here. The resilience of Pixum.co.uk in rectifying their missteps and the sincerity embedded in their gestures have transformed a challenging experience into one filled with gratitude and appreciation. Thank you for going above and beyond to ensure customer satisfaction, Pixum.co.uk.
M Marian Laidlaw
2519 days ago

A Sincere Review of My Pixum Experience: Disappointment Turned Opportunity

Diving into the world of online photo printing, I eagerly awaited my order from pixum.co.uk, envisioning the perfect gift for a friend's imminent departure. Excitement turned to dismay when I received not the carefully curated selection I had chosen, but instead a collection of someone else's cherished memories. Disheartened by the mix-up, I found solace in the prompt customer service that Pixum offered. Their team swiftly acknowledged the error and expressed a genuine desire to make things right. Despite the initial hiccup, the willingness to rectify the situation spoke volumes about their commitment to customer satisfaction. Though my surprise gift was derailed, Pixum's gesture to compensate with a voucher for future use not only smoothed over the inconvenience but also reignited my trust in their service. Turning a moment of disappointment into an opportunity for future creativity, I now eagerly anticipate crafting new memories through their platform. In the realm of online shopping, mishaps are inevitable, but it is how they are handled that truly defines a company's worth. With Pixum, I found not only a resolution to a misstep but also a renewed sense of loyalty in their dedication to the customer experience. Thank you for transforming a letdown into a silver lining, Pixum.
P Paul Kelly
3380 days ago

Unmatched Quality and Value: My Pixum Journey

Embarking on my Pixum.co.uk journey was met with a few bumps along the way, particularly when it came to creating calendars using Vista on PC. Ensuring to log in became a crucial step to safeguard my precious work from any potential loss. Despite some initial struggles with the website software, I discovered a workaround that proved to be a game-changer – opting to download the photo-book software and craft my creations directly on my PC. While Pixum's products may not fall into the budget-friendly category, their quality is truly unparalleled. Though I encountered a minor hiccup where a couple of images in my photo books were printed at a slight angle, the overall craftsmanship and attention to detail were evident. Patience truly pays off with Pixum, as they frequently present enticing offers that help offset the cost without compromising on the final product. Interestingly, a friend of mine has switched to Lidl for similar services, praising its comparable quality at a lower price point. However, my loyalty to Pixum remains steadfast, as the blend of premium quality, occasional discounts, and user-friendly software has made my creative ventures a delight. Pixum may not be the cheapest option out there, but the unparalleled combination of craftsmanship and value makes it a top choice for those seeking superior results in their personalized creations.
D Dáithí de Brún
4586 days ago

Every Shot Counts: A Testimonial for Pixum.co.uk

Discovering Pixum.co.uk through an unexpected coupon was like finding a hidden gem in a sea of online services. As a photography enthusiast with a growing collection of memorable shots, I was intrigued to test their printing services. The offer of fifty free prints was already a pleasant surprise, but what truly impressed me was the affordability of additional prints, prompting me to order more without hesitation. From the moment I placed my order to the swift delivery of my prints, Pixum.co.uk showcased exceptional customer service. Their seamless communication kept me informed at every step, ensuring a smooth and transparent process. The quality of the prints exceeded my expectations, capturing the essence of each moment with vivid detail and clarity. Pixum.co.uk has not only earned my trust but also my loyalty. I am eagerly anticipating my future printing projects with them, knowing that each shot will be handled with care and precision. Thank you, Pixum.co.uk, for turning my cherished memories into tangible keepsakes. Your service is truly a testament to the art of preserving moments that matter.

Introduction

Pixum is a reputable online photo printing and personalized gift service operating in the United Kingdom. With a commitment to providing high-quality prints, a user-friendly website, and excellent customer service, Pixum has become a go-to choice for those looking to preserve their most cherished memories.

Pros and Cons

  • Pros:
    • Wide range of printing options, including standard prints, photo books, canvas prints, and more.
    • Intuitive website with easy-to-use design tools.
    • Competitive pricing and regular discounts.
    • Fast and reliable shipping.
    • Responsive customer service.
  • Cons:
    • Limited selection of personalized gift options.
    • No physical store locations, limiting in-person assistance.

User Experience

Pixum's website offers a seamless and enjoyable user experience. The clean layout, intuitive navigation, and straightforward design tools make it easy for users to create personalized prints or gifts. The ordering process is simple and efficient, ensuring a hassle-free experience for customers.

Pricing and Value for Money

Pixum offers competitive pricing for its photo printing services. Prices vary depending on the product and size, ensuring options for different budgets. Additionally, Pixum frequently offers promotions and discounts, providing customers with even greater value for their money.

Customer Service

Pixum excels in customer service, providing prompt and helpful assistance to its customers. Their support team is easily reachable through email or phone, ensuring that any concerns or queries are quickly addressed. Customers can rely on Pixum for reliable and friendly assistance throughout their journey.

Product Quality and Selection

Pixum is committed to delivering high-quality prints and products. They use premium materials and state-of-the-art printing technology to ensure vibrant and long-lasting results. With a wide selection of photo printing options, customers can choose from various sizes, finishes, and additional features to suit their preferences.

Website Usability

Pixum's website is designed with user-friendliness in mind. The intuitive interface, clear navigational structure, and accessible design tools allow users to effortlessly customize their prints or gifts. Finding specific products, selecting options, and completing orders are all streamlined to provide a seamless experience for customers.

Returns and Exchanges

Pixum has a fair and straightforward returns and exchanges policy. If customers are not satisfied with their order, they can contact the customer service team within a specified timeframe to arrange a return or exchange. Pixum strives to resolve any issues promptly and ensure customer satisfaction.

Promotions and Discounts

Pixum regularly offers promotions and discounts, providing customers with cost-saving opportunities. These promotions are often advertised on the website or communicated through email newsletters. By taking advantage of these discounts, customers can save money while enjoying high-quality prints and personalized gifts.

Reputation

Pixum has established a strong reputation in the industry for its commitment to quality and customer satisfaction. With numerous positive customer reviews and testimonials, Pixum's reputation as a reliable and reputable service provider is well-deserved. Customers can feel confident in choosing Pixum for their photo printing and personalized gift needs.

Payment Options

Pixum offers a variety of secure payment options, including major credit cards and PayPal. This flexibility allows customers to choose the payment method that is most convenient for them, ensuring a smooth transaction process.

Loyalty Programs

Pixum currently does not offer a specific loyalty program. However, customers can stay updated on the latest promotions and discounts through the Pixum newsletter. By subscribing to the newsletter, customers can receive exclusive offers and deals directly in their inbox.

Customer Reviews

Pixum has received overwhelmingly positive customer reviews. Customers appreciate the high-quality prints, user-friendly website, and efficient customer service. The positive feedback highlights Pixum's commitment to delivering excellent products and experiences to its customers.

Community Involvement

Pixum actively engages with its community through social media platforms and online forums. They encourage customers to share their experiences and feedback, fostering a sense of community and allowing for open communication. Pixum also occasionally sponsors or participates in events that promote photography and creativity.

Shipping and Costs

Pixum ensures fast and reliable shipping, delivering orders directly to customers' doorsteps. The shipping costs are calculated based on the order's size and weight, and customers can easily preview the shipping costs before making a purchase. Pixum strives to provide affordable and efficient shipping options for its customers. In conclusion, Pixum.co.uk offers a comprehensive and user-friendly platform for photo printing and personalized gifts. Combining high-quality products, excellent customer service, and competitive pricing, Pixum stands out as a reliable and trusted choice for preserving and sharing cherished memories. Whether you're looking to create a photo book, canvas print, or any other personalized item, Pixum delivers on its promise of expertise, authoritativeness, and trustworthiness.