Users Voice for Pizzahut

55% users rated Terrible
4% users rated Poor
2% users rated Average
4% users rated Very Good
34% users rated Excellent
Pie Chart Review Representation for Pizzahut
Pizzahut Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.4 2.4 5 4.4 4.5 1.4
Oct 2022 2.9 2.6 1 4.4 4 1
Nov 2022 2.1 4 5 2.7 4.2 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1.9 2.6 2 4.6 5 5
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Detailed Pizzahut Review by

Introduction:

Pizza Hut is an American restaurant chain that began in 1958. It's known worldwide for its delicious pan-style pizza and broad menu options. The company has an online website www.pizzahut.com that offers ordering and delivery services to pizza lovers worldwide.

Pros:

Pizza Hut's website is easy to use and navigate, making it simple for customers to place their orders without leaving the comfort of their homes. The site offers real-time tracking of your order, from the time of payment until delivery. They also have a wide range of options to cater to meat-lovers, vegetarians, and anyone who is looking for a customized pizza.

Cons:

Pizza Hut's prices can sometimes be expensive, depending on the options you select. Additionally, delivery times might vary based on location and demand. Pizza Hut's customer service has mixed reviews from customers, making it difficult for people to get refunds or returns.

User Experience:

Pizza Hut's website offers a seamless, user-friendly experience for customers. The site features large image thumbnails that display each item available on the menu, along with detailed descriptions of each item. The website is mobile-friendly, allowing customers to place their orders easily from their smartphones.

Pricing and Value for Money:

Pizza Hut's prices are reasonable compared to other leading fast-food chains. While their prices may vary depending on the location, the company frequently offers promotions and deals that offer better value for your money. The website allows users to earn rewards points that can be redeemed for discounts on future purchases.

Alternatives:

Other fast-food chains that offer similar menu options include Domino's, Papa John's, and Little Caesars.

Customer Service:

Pizza Hut's customer service has mixed reviews among customers. While some customers praise the site for quickly addressing complaints and issues, others feel dissatisfied with the refund and return process. Pizza Hut's customer service team can be reached through their website, email, or phone.

Product Quality and Selection:

Pizza Hut's products are of high quality and are made with fresh ingredients. They offer a wide range of options on their menu, including pizzas, sides, desserts, beverages, and more.

Website Usability:

Pizza Hut's website is user-friendly and easy to navigate. The website is well-organized, has fast page loading speeds, and works on both desktop and mobile devices. The site can save users' information, making it simple to re-order without having to input their information again.

Returns and Exchanges:

Pizza Hut's return and refund policies are stringent and may vary based on the location. Consumers should reach out to customer service to determine whether or not a refund or exchange is possible.

Promotions and Discounts:

Pizza Hut frequently offers promotions and deals to its users. The website features several deals, including their $5 Lineup, where customers can choose any two or more items for $5 each.

Reputation:

Pizza Hut is a well-known brand with a positive reputation. The company has been in business for over six decades, has a global presence, and serves millions of customers worldwide.

Payment Options:

Pizza Hut's website accepts various payment methods, including credit cards, debit cards, PayPal, and even cash upon delivery.

Loyalty Programs:

Pizza Hut's loyalty program, Hut Rewards, allows customers to earn points on qualifying orders and redeem them for rewards, including free pizzas and sides.

Customer Reviews:

Pizza Hut's website has mixed reviews from customers. While some customers enjoy the product and experience, some were disappointed with the customer service, delivery times, and overall satisfaction.

Community Involvement:

Pizza Hut is involved in numerous charitable initiatives and donations, such as providing free pizza to first responders during disasters and giving back to local charities.

Shipping and Costs:

Pizza Hut's website offers both pickup and delivery options. Delivery charges may vary based on the location and order size. While pickup orders do not have any extra fees, delivery orders cost an average of $2-5 based on the location. In summary, Pizza Hut's website makes it simple for customers to order their favourite pizza from the comfort of their homes. While their prices can be expensive and delivery times may vary, Pizza Hut's website offers an excellent user experience with a wide range of menu options and promotions that offer great value for money.

Pizzahut Recent User Reviews

User Rating

5 stars

19

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Reviewer Name: Christopher Jones

Review Submission Date: 2022-12-29

Review Title: Disappointing experience
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Review Description: Very small portions for the price.Low quality of food- jalapeño bites were very poor. Not a lot of topping on the pizzas although it states on the menu (lots)The ice cream factory is not an ice cream factory, it was scooped out of a tub by a staff member. It used to fun for children to make their own ice cream however this is not an option at the Wrexham branch.We were very disappointed with our experience and will not be returning again.

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Reviewer Name: James Blaydon

Review Submission Date: 2022-12-29

Review Title: We couldn’t get a table till 8pm when…
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Review Description: We couldn’t get a table till 8pm when we arrived only 4 people in the place… if u like vinger on your food you’re in luck …. Everything contained vinger yuk ????

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Reviewer Name: Jana

Review Submission Date: 2022-12-28

Review Title: I ordered online
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Review Description: I ordered online, waited 2 hours and then was told they tried to deliver no contact. I left instruction to just leave it. I went out 3 times no delivery. Pizza Hut sucks. Last time I order

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Reviewer Name: Glen Armstrong

Review Submission Date: 2022-12-24

Review Title: Pizza was 2 hours late
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Review Description: Pizza was 2 hours late, cold and tasted bad. Called to complain they said to email and would get response but never heard back from them.

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Reviewer Name: Saimah Ayyaz

Review Submission Date: 2022-12-22

Review Title: Brilliant ? cranbrook road ilford branch!
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Review Description: Hi, I visited the pizza hut in ilford cranbrook road today and recieved great service.the staff were super helpful when we placed order and my sons enjoyed the conversation and friendliness of the staff and want to back all the time! Very clean place too!

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Reviewer Name: Steph Canning

Review Submission Date: 2022-12-20

Review Title: After Christmas shopping today at the…
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Review Description: After Christmas shopping today at the fort (Edinburgh) I ordered my pizza with extra cheese and honestly hardly any cheese at all and so over priced , also the salad bar wasnt topped up with fresh items it was just moved into different tubs ?

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Reviewer Name: Joy Turner

Review Submission Date: 2022-12-18

Review Title: I am SO SAD
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Review Description: I am SO SAD! I got the hankering for the delicious crispy, bottom layer of a pan pizza with extra hot cheese and that wonderful, thin sliced Canadian bacon tonight after a long day of Christmas shopping. So you can just imagine the horror of opening the pizza box to find a pizza with hardly any cheese and gross chunks of chopped up ham tossed on top…. I want to cry, I want my 1990 Pizza Hut back!!!!

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Reviewer Name: Hank Des

Review Submission Date: 2022-12-16

Review Title: Crawley Pizza Hut has very bad service…
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Review Description: Crawley Pizza Hut has very bad service and the staff are out to give you the worst deals on offer. No knowledge of products and services on offer. No payment eg documented payment , they only take cash. I wonder why ????????????

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Reviewer Name: Julie Steele

Review Submission Date: 2022-12-14

Review Title: Continuously Disappointing
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Review Description: SHOCKER! AS USUAL, MY FOOD WAS SUPER LATE, SUPER COLD AND SUPER GROSS. I LIVE 3 MIN DOWN THE ROAD...WHY HAVE DOORDASH DELIVER MY FOOD, PROLONGING ITS DELIVERY EVEN LONGER!? SO STUPID!!!! THIS LOCATION BLOWS!!!

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Reviewer Name: Freddie

Review Submission Date: 2022-12-13

Review Title: First time experience at Pizza Hut and…
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Review Description: First time experience at Pizza Hut and likely to be my last, although the food was very nice the service was no another level (a poor Level) everything took forever to do even paying when you are actually giving them money it takes an age.