Introduction
Porcelanový svět is a Czech e-commerce store specializing in porcelain products, including dishes, vases, figurines, and other home decor items. The company was established in 1992 and has since provided customers with high-quality porcelain products at reasonable prices.
Pros and Cons
Pros:
- Wide selection of porcelain products with different designs and styles
- Competitive prices compared to similar stores
- Safe and secure payment options
- Responsive customer service team
Cons:
- Limited information about the products, such as size and weight
- Relatively high shipping costs for international customers
User Experience
Navigating the Porcelanový svět website is relatively easy and intuitive, with a simple design and clear product categories. Users can easily search for specific products using the search bar or browse the different categories. However, the lack of detailed product information and images can be frustrating for some customers.
Pricing and Value for Money
Porcelanový svět offers competitive prices for its porcelain products, with many items selling for less than similar products from other stores. However, customers should be aware of the shipping costs, which can quickly add up for international orders.
Alternatives
Alternative online stores for porcelain products include:
- Amazon
- eBay
- Wayfair
- Zara Home
Customer Service
Porcelanový svět has a responsive customer service team that can be contacted via email or phone. However, there is no live chat support on the website, which may be inconvenient for some customers. Additionally, the company only offers a one-year warranty on its products.
Product Quality and Selection
Porcelanový svět offers a wide selection of porcelain products, ranging from traditional to modern designs. The products are generally of high quality and well-crafted, but the lack of detailed information on the website can make it difficult for customers to assess the items' quality.
Website Usability
The Porcelanový svět website is easy to navigate and use, with clear product categories and an intuitive search function. However, the lack of detailed product information and images can make it difficult for customers to make informed purchasing decisions.
Returns and Exchanges
Porcelanový svět allows customers to return or exchange products within 14 days of receiving them, as long as the items are unused and in their original packaging. However, customers are responsible for the cost of shipping the items back to the company.
Promotions and Discounts
Porcelanový svět occasionally offers promotions and discounts on its products, which can be found on the website's "Special Offers" page. However, these discounts are limited, and customers should not expect to find significant savings.
Reputation
Porcelanový svět has a good reputation for providing customers with high-quality porcelain products at reasonable prices. However, some customers have expressed frustration with the lack of detailed product information on the website.
Payment Options
Porcelanový svět accepts several payment options, including credit and debit cards, PayPal, and bank transfer. All payment methods are safe and secure, with the website using SSL encryption to protect customers' sensitive data.
Loyalty Programs
Porcelanový svět does not currently offer a loyalty program for its customers.
Customer Reviews
Customers have generally been satisfied with their experiences shopping at Porcelanový svět, praising the wide selection of products and reasonable prices. However, some customers have expressed frustration with the lack of detailed product information on the website.
Community Involvement
Porcelanový svět does not appear to be actively involved in any community activities or initiatives.
Shipping and Costs
Porcelanový svět ships its products internationally, but customers should be aware of the relatively high shipping costs. For example, shipping to the United States can cost up to $50 for a single item. However, orders within the EU are cheaper, with standard shipping costing around $10.
