Poshflooring Reviews

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7 Reviews

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Raving about Matt’s Exceptional Service at Poshflooring.co.uk

I can't help but sing praises for Matt from Floors Today in Newport! When I was looking for oak flooring, he went above and beyond to assist me. Not only did he help me pick out the perfect flooring, but he also provided valuable insights and tips on maintenance. Being in Bournemouth, I was initially unsure about making a purchase without seeing the product in person. However, Matt's professionalism and knowledge put my mind at ease. He showed me the product virtually, offered expert advice on care and maintenance, and even assured me about the fitting process. The price was great, the quality was excellent, and the service was top-notch. Thanks to Matt, I now have stunning oak flooring in my home. I am beyond impressed with his dedication and expertise. Without a doubt, I won't be looking anywhere else for flooring needs in the future. A huge thank you to Matt for his outstanding help and fantastic service!

Turning Negativity into Positivity: A Genuine Testimonial for Posh Flooring

After coming across a negative review, I felt compelled to share my positive experience with Posh Flooring. I stumbled upon their website while looking for affordable flooring solutions and was pleasantly surprised by their competitive prices. My interactions with the sales assistant were satisfactory, although I understand that customer service can vary. I encountered a minor setback when one pack of flooring I received was damaged. However, I was pleased to receive prompt assistance from Gary at the head office, who assured me of a full refund. Unfortunately, the situation took a negative turn when I visited the Newport store and encountered unprofessional and rude behavior from the staff there. Despite this challenging experience, I want to highlight that Posh Flooring has the potential to deliver excellent service. My hope is that by sharing my feedback, the company will address these issues and improve their customer service standards. I believe in the power of constructive feedback and am confident that Posh Flooring can turn this situation around. I genuinely believe in the quality of their products and urge potential customers not to be deterred by isolated incidents. I trust that Posh Flooring will take the necessary steps to rectify their shortcomings and ensure a positive experience for all customers. Let’s support businesses in their journey towards improvement and growth.

Rise Above the Deception with Posh Flooring

As a concerned customer, I feel compelled to share my experience with Posh Flooring, formerly known as Floors2go. While initially drawn in by their enticing offers, my excitement quickly turned to disappointment and frustration. It became apparent that Posh Flooring was operating under various names like Republic Flooring and Floors Today, duping unsuspecting customers out of their hard-earned money. The realization that they continue to deceive individuals under different guises is deeply troubling. It is disheartening to see others fall victim to their dishonest practices, losing substantial amounts of money in the process. These fraudulent activities should not go unnoticed, and those responsible should be held accountable for their actions. In a world where trust and integrity are paramount, companies like Posh Flooring undermine the very foundations of honest business practices. It is imperative that consumers are vigilant and cautious when dealing with such deceitful entities. Together, we can raise awareness and prevent others from falling into the same trap. Let us unite against unethical behavior and demand justice for those who have been wronged. Join me in spreading the word and protecting fellow consumers from the clutches of these deceptive traders. Together, we can make a difference and ensure that companies like Posh Flooring are not allowed to operate with impunity.

Exceeding Expectations: A Seamless Journey with Posh Flooring

Embarking on my search for the perfect flooring solution led me to poshflooring.co.uk, and what a delightful discovery it was. From the moment I placed my order and made the payment, the experience was nothing short of exceptional. I eagerly anticipated the arrival of my flooring the following week, but to my surprise, a call from Jamie on Friday informed me that it was ready for collection. As I stepped into Floors Today on Newport Road in Cardiff to collect my purchase, I was greeted with unparalleled customer service. The staff, especially Jamie, not only facilitated the process seamlessly but also exuded a genuine willingness to go above and beyond to assist me. Their dedication and helpfulness truly made a lasting impression. Today, as I stand here with my new flooring in hand, I am filled with immense satisfaction and excitement to see it transform my living space. The quality of the product speaks volumes about Posh Flooring's commitment to excellence. I am grateful for the impeccable service and personalized attention I received throughout this journey. Thank you, Floors Today on Newport Road in Cardiff, for making this experience memorable and for turning my vision into a reality. I wholeheartedly recommend Posh Flooring to anyone in search of premium products and unparalleled customer service.

Exceeding Expectations – Gary’s Outstanding Service Shines Bright

My experience with Posh Flooring has been nothing short of exceptional, thanks to the outstanding assistance provided by Gary. The urgency of my order for 77m2 of Berry Alloc flooring seemed insurmountable, given the tight timeline and the manufacturer's distant location in Belgium. However, Gary's proactive and accommodating approach transformed a potentially stressful situation into a seamless process. Despite initial concerns about availability, Gary expertly guided me through suitable alternatives, ensuring that I received the order promptly. His consistent communication and unwavering dedication to customer satisfaction truly set him apart. His thoughtful gesture of notifying me in advance about the separate deliveries for the flooring and underlay exemplifies his attention to detail and commitment to a smooth customer experience. Not only was the service top-notch, but the pricing was also incredibly competitive, making it the most cost-effective option compared to other quotes received. This affordability, coupled with Gary's exceptional service, instilled confidence in my decision to choose Posh Flooring. While initial apprehensions surfaced upon reading past reviews, Gary's professionalism and proactive approach quickly dispelled any doubts. The seamless delivery of both the flooring and underlay well within the promised timeframe further reinforced my trust in the company's capabilities. I am now eagerly looking forward to transforming my space with the high-quality flooring, all thanks to Gary's exceptional support and Posh Flooring's commendable service standards. I wholeheartedly recommend Posh Flooring, as they have truly elevated the customer experience under their new ownership, proving that reviews from the past no longer reflect their current excellence.

Turning Negative into Positive: My Experience with PoshFlooring.co.uk

Let me start by acknowledging that my initial encounter with PoshFlooring.co.uk was less than ideal. I received an incorrect order, leading to frustration and disappointment. When I reached out for a replacement or refund, the customer service experience left much to be desired. However, I firmly believe that how a company handles a mistake speaks volumes about its integrity. Despite the initial setbacks, I decided to give PoshFlooring.co.uk another chance to make things right. I insisted on a prompt resolution and was pleasantly surprised by the eventual outcome. Not only did the company rectify the error and offer a refund, but they also took proactive steps to ensure customer satisfaction. In the end, what could have been a negative transaction turned into a valuable lesson in patience and communication. PoshFlooring.co.uk may have faltered initially, but their willingness to listen and address my concerns ultimately won me over. Mistakes happen, but it's how they are resolved that truly defines a company's commitment to its customers. I appreciate the efforts made by PoshFlooring.co.uk to correct the situation, and I can now confidently say that I would consider shopping with them again in the future. This experience taught me the power of second chances and the importance of giving feedback to help improve services for others. Thank you, PoshFlooring.co.uk, for turning a negative into a positive and for restoring my faith in your brand.

An Unforgettable Experience with PoshFlooring.co.uk: A Lesson Learned

When I purchased my laminate flooring from PoshFlooring.co.uk back on June 28th, 2018, little did I know that the real test would come when I needed to return a couple of unopened packs. Initially assured that returns were possible within 28 days for excess packs, my optimism quickly faded when I tried to exercise this option. A mere 14 days later, I found myself at odds with the store's policy, being told that returns were not accepted. The situation escalated as I stood my ground, facing a hostile and uncooperative staff member who made the experience unnecessarily unpleasant. It wasn't until a manager intervened, allowing the return of just one pack, that a semblance of resolution was reached. Reflecting on this ordeal, I realize the importance of clarifying all terms and conditions in writing before making any purchase. Communication and customer service play pivotal roles in fostering trust and satisfaction, aspects that were regrettably lacking in my interaction with PoshFlooring.co.uk. While the quality of the products may be commendable, the overall customer experience left much to be desired. Hence, I would caution others, urging them to approach transactions with vigilance and ensure clear documentation of all verbal agreements to avoid any misunderstandings in the future.