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5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 06 Jun 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.8 4.2 5 3.3 2.7
Feb 2023 5 5 5 1.8 5 3
Mar 2023 5 5 5 5 5 5
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Detailed Potterybarn Review by


Pottery Barn is an American home furnishings retailer that has been offering a wide range of elegant and stylish furniture, decor, and accessories for over seven decades. Its online store has recently entered the UAE market and has quickly established a reputation for providing high-quality home furnishing products. This review will analyze various aspects of, helping potential customers make an informed decision before making a purchase.

Pros and Cons

Pros: - A wide variety of furniture, decor, bedding, and other home accessories available - Offers free shipping for orders over AED 99 - Provides free design services to help customers with their home furnishing needs - Friendly and responsive customer support - Products are of high quality and are designed to last for years Cons: - Products might be relatively expensive compared to some other online furniture stores - Limited collection of items, especially when compared to its western counterpart - Return policies are unclear, but customer service should guide you - Stock availability is limited, especially when compared to western counterparts

User Experience has a user-friendly layout with clear menus and easy navigation. Product descriptions are comprehensive and provide the necessary details about the product. The site also offers advanced search features, enabling customers to refine their search by categories, price, material, and color. The site's loading speed is fast, and the graphics are visually appealing. Product images are clear and give a good idea of how the product would look in a customer's home.

Pricing and Value for Money

Pottery Barn products are relatively expensive compared to other online furniture stores. However, the overall value for money is good because its products are high-quality and are designed to last for years. The brand offers timeless designs that are stylish and sophisticated, making them long-lasting investments.


If you are looking for affordable options, Ikea is the best alternative for furniture and home accessories. West Elm, a sister company of Pottery Barn, is another alternative that might cater to the UAE market more. One of the notable differences between and West Elm is that the latter offers more contemporary and modern designs.

Customer Service

Pottery Barn has a friendly and responsive customer service team. Customers can contact their customer support via phone, email, or live chat. The brand also offers free design services to customers who need help with their home furnishing needs. The team is helpful and provided relevant advice and helped us with updating the website too.

Product Quality and Selection

Pottery Barn products are of high quality and are designed to last for years. The collection is limited, but all products available are well-designed and of good quality. Customers can choose among various materials, such as wood, metal, and fabric, to mix and match their preferences.

Website Usability has a responsive website that works well on both desktop and mobile devices. The site's loading speed is quick, and the layout is well-organized. The checkout process is easy, and customers can pay via various payment options. The site provides useful information about their shipping policies, return policies, and warranty policies.

Returns and Exchanges

Pottery Barn's return policies are somewhat unclear. However, if you have received an expired or damaged product, their customer support team will guide you through the process of returning or exchanging the item. We found it slightly difficult to process the payment so we asked their support team who quickly got back to us with helping updating the website too.

Promotions and Discounts

Pottery Barn offers promotions and discounts occasionally. Customers can find these discounts on the site's homepage, promotions section, or by subscribing to their newsletter. Customers also receive a 15% discount if they sign up for the brand's loyalty program.


Pottery Barn has an excellent reputation for providing high-quality home furnishing products. It has been in the industry for many years and has successfully expanded its brand to the UAE market.

Payment Options

Pottery Barn accepts various payment options, including credit cards (Visa and Mastercard), PayPal, and COD (Cash on Delivery).

Loyalty Programs

Pottery Barn offers a loyalty program that rewards customers with discounts, free shipping, and exclusive promotions. Customers receive a 15% discount on their first purchase after signing up.

Customer Reviews

Customer reviews are available on each product page, providing potential buyers with comprehensive and valuable feedback. Most of the reviews are positive, highlighting the products' quality, design, and durability.

Community Involvement

Pottery Barn is involved in various community projects and supports various charities in the United States. Although their presence in the UAE is relatively new, the brand might be planning to help local charities as well, which is always a nice touch.

Shipping and Costs

Pottery Barn offers free shipping for orders over AED 99. The time taken to deliver the product is between 3- 7 business days, but might be delayed a bit due to Covid-19. Expedited shipping is also available at an additional cost. The site provides tracking information for customers to track their order's status. The site is transparent with its shipping costs, providing customers with a clear estimate before checkout.

Conclusion offers excellent quality furniture, decor, and other home accessories that are worth the investment for the long term. Although the prices might be slightly more than other competitors, customers are paying for a brand that ensures high-quality products that are meant to last for years. The website is user-friendly, and the customer service is responsive and is readily available to assist customers. It is an excellent option for customers who value high-quality and excellent design.