Users Voice for Powersante

19% users rated Terrible
1% users rated Poor
0% users rated Average
6% users rated Very Good
73% users rated Excellent
Pie Chart Review Representation for Powersante
Powersante Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.9 5 2.2 1.4 4.8
Oct 2022 5 4.7 1 1.4 1 4.3
Nov 2022 2.7 3.8 5 1.1 5 2.4
Dec 2022 5 5 5 5 2.2 5
Mar 2023 3.8 4.2 2 1.3 5 1.7
Line Chart for Rating of peer stores

powersante.com

everyplate.com

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dhgate.com

agoda.com

lookfantastic.com

Detailed Powersante Review by

Introduction

Powersante.com is an online store that specializes in selling health and beauty products. It is a French-based company that offers a range of products from skincare, hair care, makeup, and personal hygiene to medicinal products like supplements, vitamins, and other health-related items. The company was founded in 2013, and since then, the website has gained popularity amongst customers as a reliable online store for purchasing health and beauty products.

Pros and Cons

One of the significant advantages of shopping on Powersante.com is the wide variety of health and beauty products that are available. The website offers a diverse range of items from well-known brands that cater to different types of customers. The company also provides promotions and discounts regularly, making it a cost-effective option for consumers. On the downside, the website is entirely in French, making it difficult for non-French speakers to navigate.

User Experience

The website is easy to navigate, and the product categories are well defined, making it easy for the customers to find what they are looking for. However, as mentioned earlier, the website is in French, making it challenging for non-French speakers. The checkout process is simple and straightforward, and the website provides a range of payment options for customers' convenience.

Pricing and Value for Money

The pricing on Powersante.com is on par with other online health and beauty stores, and the discounts and promotions offered make it a cost-effective option for customers. However, there are no indications of price matching, which may turn away some customers who are price-sensitive.

Alternatives

Some of the alternatives to Powersante.com include Sephora, Ulta Beauty, and Lookfantastic. These websites cater to a similar target audience and offer a broad range of health and beauty products from well-known brands. However, they may not provide the same level of value for money as Powersante.com.

Customer Service

Powersante.com provides excellent customer service. The website has a comprehensive FAQ section, and customers can reach out to the customer service team via email or through the contact form on the website. The response time is quick, and the customer service team is knowledgeable, helpful, and friendly.

Product Quality and Selection

Powersante.com offers a diverse range of health and beauty products from well-known brands, ensuring quality. Customers can find everything from skincare, hair care, makeup, and personal hygiene products to medicinal and health-related items like supplements, vitamins, and more.

Website Usability

The website is user-friendly, and the product categories are well defined. However, the website is entirely in French, which may make it less usable for non-French speakers.

Returns and Exchanges

Powersante.com has a detailed returns policy. Customers can return products within 14-days of the delivery date if they are not satisfied with their purchase. However, the customer is responsible for the cost of returning the product.

Promotions and Discounts

The website offers promotions and discounts regularly, making it an attractive option for customers who are looking to purchase health and beauty products at a reasonable price.

Reputation

Powersante.com has a good reputation amongst customers for providing quality products and excellent customer service. The website has a rating of 4.7 out of 5 on Trustpilot, which indicates that the company has a positive reputation among its customers.

Payment Options

The website offers a range of payment options, including credit/debit cards, PayPal, and bank transfer, ensuring customers' convenience.

Loyalty Programs

Powersante.com does not offer any loyalty programs. However, the regular promotions and discounts offered provide value for customers.

Customer Reviews

The website has a dedicated section for customer reviews, which are beneficial for potential customers when making decisions about purchasing a product. The reviews are honest and unbiased, providing a good indication of the product's effectiveness.

Community Involvement

Powersante.com does not have a significant community involvement with social causes or events.

Shipping and Costs

The website provides free shipping for orders exceeding €39. Orders below this amount will be subject to a shipping charge. The delivery time varies depending on the location and the products ordered. In conclusion, Powersante.com is a reliable online store that offers a diverse range of health and beauty products from well-known brands at competitive prices. The website provides excellent customer service, and the regular promotions and discounts make it a cost-effective option for customers. However, the website's primary language being French may prove challenging for non-French speakers, and there are no loyalty programs available. Overall, Powersante.com is a good option for customers looking to purchase quality health and beauty products at a reasonable price.

Powersante Recent User Reviews

User Rating

5 stars

81

4 stars

13

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Reviewer Name: Anna K.

Review Submission Date: 2022-12-28

Review Title: Reliable always
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Review Description: I have been placing orders on their website for years; never disappointed!Unbeatable prices, easy web navigation, fast shipping and very good packaging.

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Reviewer Name: Footslee

Review Submission Date: 2022-12-21

Review Title: What you see is not What you get
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Review Description: On general not a bad website, just be careful when the site offers "samples". I have ordered twice, creams that offer "samples" but you do not get is listed on the website; you get what Boticinal has on stock as samples.

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Reviewer Name: N P

Review Submission Date: 2022-12-06

Review Title: payment reimbursement is complicated
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Review Description: The price offered by Boticinal is very interesting. Shipping was fast. However there's one item out of stock...so shortage of my order. I was informed by Boticinal once the shipment was prepared and assured that only shipped items would be invoiced. However the whole amount was charged on my Paypal account and I had to file a claim to get this reimbursement. Both customer service of Boticinal and PayPal are lovely but it took one month to get my money back...

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Reviewer Name: Pierre CHATILLON

Review Submission Date: 2022-12-06

Review Title: Je n'ai pas grand chose à dire a part…
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Review Description: Je n'ai pas grand chose à dire a part que jusqu'à maintenant je tres content merci

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Reviewer Name: mhar

Review Submission Date: 2022-11-29

Review Title: Everything in the store has been moved
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Review Description: Everything in the store has been moved. I could not find what I was looking for. The 2 people there couldn't help. The people who might have known were on lunch break. I found the item eventually. I was glad you still had it!

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Reviewer Name: THEUS04

Review Submission Date: 2022-10-05

Review Title: excellent site
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Review Description: excellent site

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Reviewer Name: Madame iman ibrahim

Review Submission Date: 2022-10-03

Review Title: Very bad I have missing product
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Review Description: Very bad I have missing product

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Reviewer Name: Madame Kim Stripling

Review Submission Date: 2022-09-28

Review Title: Quick service.
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Review Description: Quick service.Well packaged.No postage charge, regardless of total order.What’s not to like?

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Reviewer Name: Jessica L.

Review Submission Date: 2022-09-21

Review Title: Vraiment déçu !
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Review Description: Delayed delivery, with wrong products! I have ordered Gallia 6mouth - 12 months for my son, but received products from another brand made for baby older than 12 months. I contacted customer service and returned the products and got reimbursement but with 3 Euro less than I have paid. I tried to contact the customer service again to understand why there is a 3€ difference 11 days ago and no response since then!! 3€ is nothing but what made me really angry is their work attitude. Really very disappointed. This is the last purchase, never again!!

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Reviewer Name: Madame Lirui Peng

Review Submission Date: 2022-09-10

Review Title: bad experience of recent purchases
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Review Description: - Received the parcel with incomplete item. - reported the relay point lost the parcel and was informed the parcel was delivered to the shop. Went again and the parcel was not there (the customer service has 'confirmed' twice the parcel was in the shop), eventually, the parcel was delivered to a point which is far from where I live.- complex and bureaucratic process of logistical claim with a 'hand-written' letter is required (not ok if it's printed and signed by hand)- slow and repetitive question when a new customer rep took over the case.