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Primowater.com is a leading provider of high-quality drinking water and water dispensers for homes and offices across the United States. The company was founded in 1999 and has since grown to become one of the most trusted and reliable brands in the market.
Pros and Cons
Pros:
- Wide range of water dispensers and solutions available
- High-quality water that meets or exceeds industry standards
- Easy online ordering process and fast shipping options
- Competitive pricing and value for money
- Friendly and knowledgeable customer service team
Cons:
- Limited range of products compared to some competitors
- Return shipping costs may be expensive
User Experience
Primowater.com offers an intuitive and user-friendly website that makes it easy to find the products you need. The site is well-organized, and the checkout process is straightforward. Overall, the user experience is positive and customer-oriented.
Pricing and Value for Money
Primowater.com offers competitive pricing for its products, and customers can save money by purchasing in bulk. Additionally, the company offers promotions and discounts on a regular basis, providing customers with excellent value for money.
Alternatives
Some alternatives to Primowater.com include Crystal Springs, Nestle Pure Life, and Poland Spring. These companies offer similar products and services, but prices and available products may vary.
Customer Service
Primowater.com has a friendly and knowledgeable customer service team that is available to assist customers with any questions or concerns they may have. The company also provides a detailed FAQ section on its website, which can address many common queries.
Product Quality and Selection
Primowater.com offers high-quality drinking water that meets or exceeds industry standards. The company also has a variety of water dispensers and filtration systems to choose from, catering to different needs and preferences.
Website Usability
Primowater.com has an easy-to-use and well-organized website that allows customers to quickly find the products they need. Navigation is simple, and the checkout process is seamless.
Returns and Exchanges
Primowater.com accepts product returns within 30 days of purchase, provided the product is in its original condition. However, return shipping costs may be the responsibility of the customer.
Promotions and Discounts
Primowater.com offers frequent promotions and discounts on its products, providing customers with excellent value for money. The company also has a loyalty program that offers additional benefits to regular customers.
Reputation
Primowater.com has a strong reputation for providing high-quality water and excellent customer service. The company has been in business for over 20 years and has a loyal customer base.
Payment Options
Primowater.com accepts major credit cards, PayPal, and Amazon Pay as payment options. This provides customers with flexibility and convenience when making purchases.
Loyalty Programs
Primowater.com has a loyalty program that rewards customers for their continued business. This program offers a range of benefits, including discounts on future purchases.
Customer Reviews
Customer reviews for Primowater.com are generally positive, with customers praising the company's water quality, selection, and customer service. Negative reviews are rare and tend to focus on issues with shipping or product availability.
Community Involvement
Primowater.com is committed to giving back to the community and has partnered with several charities and organizations over the years to support various causes.
Shipping and Costs
Primowater.com offers fast and reliable shipping options, with most orders shipped within 1-2 business days. Shipping costs vary depending on the size and weight of the order, as well as the shipping location. However, the company offers free shipping on certain products and for orders over a certain amount.
Review Description: Terrible! Had a 9 hour window to get a delivery for a new water machine. The first one stopped working after 2 months. They didn’t show up!! Do not use this company! Plus additional charges they didn’t tell me about.
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Reviewer Name: Lisa Long
Review Submission Date: 2022-12-28
Review Title: Primo water and Costco
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Review Description: That this company is inside Costco and represents them is disgusting. They are rip-off artists who deliver when they are not supposed to pad their bill and complain if you cancel a delivery. Heaven help you if you need customer service or need to cancel their below sup par service.
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Reviewer Name: Ceil
Review Submission Date: 2022-12-28
Review Title: Received a Primo hTrio as a gift in…
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Review Description: Received a Primo hTrio as a gift in January 2022. Now the hot water dispenser and Coffee dispenser shorts out the electric. Customer service would not help resolve this in any way - just said don't use it, throw it out.
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Reviewer Name: estella arredondo
Review Submission Date: 2022-12-19
Review Title: I had 5 water cancelation
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Review Description: I had 5 water cancelation , in one month terrible service, I don't, understand how costco still works with this people plan on escalating to costco
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Reviewer Name: Sarah Allen
Review Submission Date: 2022-12-17
Review Title: I have not received my existing order…
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Review Description: I have not received my existing order of distilled water (case) on two separate occasions. On one occasion I received a 5 gallon jug of water that was yellow. No explanation was ever received from customer service. Now one of the jugs is leaking, ruining a storage shelf. Extremely unhappy. No response from customer service.
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Reviewer Name: Crystal
Review Submission Date: 2022-12-13
Review Title: bad service, No accountability, no calls back as promised
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Review Description: Signed up for this service through Costco for my business. They were great at our 1st location. When we moved locations we never saw them again. Every time I would call they "will have a manager or a driver" Call me back. It never happened. We are always on the schedule for delivery. I've now been charged rent on a water dispenser that has NO WATER since September. It's now mid December. Cancelling service today.
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Reviewer Name: Deb Native
Review Submission Date: 2022-12-07
Review Title: HORRIBLE SERVICE
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Review Description: HORRIBLE SERVICE. EMPTY PROMISES OF REDELIVERIES. Shortage of drivers...etc., etc. etc. Been calling for the past 2 months now with NO DELIVERIES! I'm cancelling my account as I write this!!!
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Reviewer Name: Tracy Hunter
Review Submission Date: 2022-12-05
Review Title: This company has Horrible service…
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Review Description: This company has Horrible service delivering on the date that’s convenient for them. Empty bottles weren’t left out so you collect them. And they leave the max that they can leave making your bill higher. Terrible service easy money grab.
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Reviewer Name: David Hughes
Review Submission Date: 2022-11-15
Review Title: Bad water company
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Review Description: Bad water company, Service sucks, delivery drivers attitude sucks. They can't and driver can't follow through with scheduled deliveries or bring everything they're supposed to bring, and when you call them they say they're sending a message to the driver. " LIES ". After 10 years of service cause we needed it we're cancelling our service. They want to come and pick up the machine and all the water we already paid for. " NOT HAPPENING "! They can pick up everything once we use what we've paid for.
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Reviewer Name: Jon Swift
Review Submission Date: 2022-11-13
Review Title: This company has no integrity
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Review Description: This company has no integrity, their machines are constantly broken down taking the change that is supposed to be returned to customers. No response from customer feedback or support. I will have to do something else as they have a monopoly in this area.